Sample Self-Directed Work Team Charter
(Manufacturing Team)
STATEMENT OF PURPOSE
The Line Five Express . . . people who know how to assemble widgets right the first
time, through flexibility and dedicated teamwork, when they absolutely, positively
has to be built today.
The Line Five Express . . . will never be the caboose!
GOALS
Line Five Express’ goals:
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Quality ...................... Less than 7 rejects per day
Production ............... 1800 widgets per day
Inventory .................. 4 out of 6
Safety ....................... 100% Safety Audit Scores
Housekeeping ......... 9.8 Housekeeping Audit Scores
Attendance .............. 97%
Customer Service.... 97% of Primary Build
CIP ............................ 2 Ideas per week
TIME REQUIREMENTS
The SDWT is required to meet for 45–60 minutes weekly and 5–10 minutes in daily
team huddles. Other work for the team is directly related to job function.
EXPECTED ACTIVITIES
Listed below are our teams expected activities in helping us reach our goals. All
members have agreed upon these activities through consensus.
1. Quality
• Check for wrong and missing parts and labels before
sending up the carton
• Focus on quality at all times
• Check parts when at pack out
2. Production
• Train all team members on tester
• Leave fewer holes on line (1 every 10)
• Maintain daily measurement board
3. Inventory Accuracy
• Team members will use “Use First” signs
• Put things (parts) back where they go
4. Safety
• Use team-lifting technique
• Watch what we are doing
• Keeping straps up and plastic from pallets
5. Housekeeping
• Picking up after yourself
• Put everything in its proper place
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• Be sure to clean up straps
• Breaking down cardboard
6. Attendance
• Team members coming to work
• Team members being on time
7. Customer Service
• Team members staying on the line
• Getting parts needed
• Watching quality
8. CIP
• Brainstorming ideas at team huddle and team meeting
• Maintain idea log
OTHER ACTIVITIES (other than those listed under Goals)
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Report production on a daily basis at the end of the shift
Put supplies up after usage
Carry out all cardboard on a daily basis or as needed
Run labels on a daily basis
Fix rejects that occur on the line
Take bodies to QA as requested
Order parts on a daily basis
Stock areas on an as needed basis
Record scrap daily
Conduct cycle counts on a daily basis
Conduct Safety audits on a weekly basis
Conduct Housekeeping audits on a weekly basis
Check BOM for changes
Call and inform maintenance of problems with machines or equipment
Cross train team members on the various job tasks
Do preventative maintenance work orders as needed/required
Fill out goal sheet on a daily basis
Check and verify payroll sheets on a weekly basis
Conduct team meetings on a weekly basis or as needed
Post goals in area so all can see
Clean as you go
Provide assistance to other lines when needed
Fill out absentee sheets on a daily basis
Participate in Continuous Improvement Projects
AVAILABLE and NEEDED RESOURCES
The team has access to the following resources: IT services, the in-house training
team, team coach, business unit manager, and the external teaming consultant.
EXPECTED COMMUNICATIONS
Our team will follow the guidelines below to ensure communication is done both
effectively and efficiently:
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Our team will meet each morning at 7 AM at the middle of the line
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Items to be discussed at the meeting are:
– Changes in production
– Production for the previous day
– New/problem models
– ATO
– Team issues (those that need more time will be discussed at a
regular team meeting)
– Items from the coach
– Overtime requirements
– Quality/safety/customer service issues
– R+
The meeting will last no longer than 10 minutes
Action items will be scribed on the team white board
The team is expected to maintain an up-to-date communication log for the shift
following their shift. The team should follow the Standard Shift Change Log template.
EXPECTED MEASURING POINTS
The team will maintain its Daily Measurement System, working with the business
manager and the coach to determine what is appropriate for the team to measure.
The team will track items that are “yellow” or “red” and take appropriate corrective
action.
The team will also complete team thermometers at the 4, 8, and 12 month points
and discuss the results. At the end of the first year, team members will complete
individual thermometers and establish personal performance goals.
ROLES and RESPONSIBILITIES
The team is expected to utilize the following roles:
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Meeting roles: facilitator, scribe, timekeeper and process observer
Star Point Roles
Buddy roles
Subject matter experts
AUTHORITY LEVEL
The team’s general authority level at this point is limited to recommending ideas,
proposals, and plans to the coach for his/her final approval. More specific authority
levels are defined in the team’s RACI chart.
NON-NEGOTIABLES
Corporate policies
Track labor
Salary structure
Attendance (start/stop)
Human Resources policies
Overtime
Customer needs
Safety rules
Vacation approvals
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Head count
Hire/termination
ISO requirements
Quality
Budgeting
Engineering specifications
Team meetings
Training
Purchasing/Account approvals
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NEGOTIABLES
Conflict resolution
Daily work activities
Recognition plan
Measuring progress of team goals
Cross training
Job rotations
Team meetings
Activity codes
Team roles
Team charter
Communications
Defining team goals
Feedback
RECOGNITION
Our team will be recognized for the following behaviors:
• Attendance
• Production goals
• Safety
• No rejects
• Doing a good job
• Housekeeping
• Filling in for coordinators
• Being the pull line
• Going to other departments when needed
• Meeting team goals
• Good communication
OTHER CONSIDERATIONS
The team is responsible for maintaining an excellent working relationship with other
assembly lines and with the line that assumes their role on another shift.
ATTACHMENTS TO THE CHARTER
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Work breakdown plans for each goal
Team RACI chart
Team hand-off plan from coach
Help/hinder list
Meeting protocol
Conflict resolution protocol
Decision making protocol
Communication protocol
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