Survey Associate, Team Talent Operations
Start Date:
Team:
Location:
July 1, 2017
Team Talent Operations
Brooklyn, NY
About Achievement First:
Achievement First, a non-profit 501(c)3 charter school management organization, will operate over 30
public charter schools in Brooklyn, Connecticut, and Rhode Island for the 2017-18 school year. The
mission of Achievement First is to close the achievement gap and deliver on the promise of equal
educational opportunity for all children, regardless of race or economic status. Achievement First
currently educates more than 11,000 students in historically underserved neighborhoods, with over 90%
of our students identifying as Black and Latino. Beyond our students and schools, Achievement First is an
engaged and prominent partner in the larger conversation about how to improve public education and
student achievement in our country.
For more information about Achievement First’s mission, approach, schools and team, please visit our
website at www.achievementfirst.org.
Team Talent Operations:
Achievement First’s Talent Operations team is seeking an associate to help us support and advance our
organization’s mission to close the achievement gap. Talent -- our ability to attract, fully leverage, and
keep incredible people in our organization -- is critical to succeeding in that mission. Team Talent
Operations drives AF’s support of talent by managing all talent-facing systems and projects including our
award-winning Teacher Career Pathway (TCP) program, employee compensation and benefits
administration, and organization-wide feedback structures through surveys. Team Talent Operations
shapes why Achievement First is a special, exciting, and rewarding place to work.
Associate Role Summary:
The Talent Operations team will be taking our work to the next level and currently redesigning systems
across the network, as we look to provide a best-in-class work experience for our employees. To that
end, we are seeking an associate who can join our team, execute on existing practices, yet innovate the
way we think about talent across our schools. As an organization, feedback is a cultural norm, and this
associate will be directly responsible for executing frequent network-wide surveys to capture feedback
from school leaders, teachers, families, and students themselves. Upon collection, this associate will
analyze and aggregate data for Achievement First’s executives and leaders. This associate will frequently
communicate with schools about TCP policies and the annual summer onboarding process for new staff
members. This individual will need strong project management and communications skills as well as a
strong customer service background.
This is a great opportunity for an associate to help contribute to a team whose work is leading the
national conversation about teacher evaluation and employee experience. This associate will deliver on
the vision of partnering with schools to provide a seamless and meaningful teacher evaluation program
for teachers, leaders, and ultimately our scholars.
Responsibilities of the Survey Associate will include but are not limited to:
● Survey administration and data analysis
o Conduct frequent, ongoing surveys across all schools and network employees. Structure
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o
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such surveys in a way to gain buy-in, participation, and engagement across the network.
Prepare student data using SQL in order to kick off successful student and family
surveys.
Prepare Tableau reports and other data analysis tools for dissemination of survey
trends. Work cross functionally to ensure data quality and integrity.
Develop/streamline processes that reduce the operational lift for school teams without
reducing the overall quality of the TCP program and overall HR compliance practices.
Manage our relationship with an external vendor who supports our survey process.
●
School Communication and Stakeholder engagement
o Communicate frequently and effectively with school leaders on survey completion and
policies. Provide utmost customer service to our school-based coworkers.
o Create communications related to survey data for a broad audience across the network,
including teachers, school leaders, network employees, and senior network leadership.
o Create and maintain data analysis tools in Tableau for school and network-level use.
o Take existing systems and improve upon current implementation.
●
Summer new-hire onboarding process
o Kick-off strong onboarding for hundreds of new hires by (1) coordinating across schools
and network-based team to complete onboarding and payroll documentation, (2)
developing smooth enrollment practices across all teams, and (3) ensuring all new staff
meet federal and local regulations
o Conduct this same onboarding process for all NS employee hires throughout the
calendar year.
Skills and Characteristics
● Prior experience with Tableau, SQL, and SAS or willingness to learn
● Advanced experience with excel (advanced formulas and pivot tables)
● Loves data analysis. Must be able to translate raw data into a narrative for stakeholders.
● Customer service mindset: experience responding to and partnering with end users to solve
challenges
● Communication and critical problem solving: able to explain complex processes at both detailed
and high levels, in writing and in conversation.
● Belief in the Achievement First mission and educational model.
● Adept at giving and receiving feedback with manager and within a team.
● Humility, strong work ethic, sense of humor, and “Whatever-it-Takes” attitude.
Educational Background and Work Experience
● Bachelor’s Degree and 2+ years of work experience.
● At least 1 year of project management experience with multiple stakeholders and ongoing
project design.
● Survey administration prior experience a plus.
Compensation
Salary for this position is competitive and commensurate with experience. Additionally, Achievement
First offers a comprehensive benefits package.
To Apply
Please click here to apply!
Please visit the Achievement First careers site at http://www.achievementfirst.org/careers/.
Achievement First is an equal opportunity employer and an organization that values diversity. People
from all diverse backgrounds are strongly encouraged to apply. You can learn more about diversity at
Achievement First here: http://www.achievementfirst.org/about-us/diversity/.