Project Management at
Cisco
Ali Ataei
05-01-14
CSTG
One Team. One Technology Portfolio. Built To Scale.
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CSTG
o
About Me
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About Cisco
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Cisco Services
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Project Management
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Career Paths
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Q&A
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About Me:
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CSTG
Graduated from University of California, Santa Cruz (UCSC) in 2009
B.S. in Information Systems Management (ISM)
Started career at Cisco as an intern in 2009
Program Manager for several software development projects in Cisco’s Services Technology Group
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• Multinational company with close to 70,000
employees, 470+ offices, 165+ countries,
headquartered in San Jose, CA
• Founded in 1984 by a group of computer
scientists from Stanford University, went public
in 1990 and was named the world’s most
valuable company in 2000.
• Specializes in designing, manufacturing, and
selling computer networking equipment.
• Key products include routers, switches, access
equipment, video conferencing, web-based
collaboration, and data center servers.
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Core Products
(Routers, Switches, etc.)
Web-Based
Collaboration
(WebEx, IP Phones, etc.)
CSTG
Voice & Video over IP
(TelePresense)
Data Center
Infrastructure, Cloud
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No. 1
Routing
Edge/Core/Access
53%
45%
49%
No. 1
Web Conferencing
No. 1
Switching
Modular/Fixed
No. 1
Wireless LAN
No. 1
TelePresence
No. 2
x86 Blade Servers
CSTG
40%
66%
No. 2
Storage Area Networks
22%
41%
No. 1
Voice
45%
No. 1
Security
33%
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CSTG
One Team. One Technology Portfolio. Built To Scale.
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Overview:
Cisco Services offers a wide range of services and support to customers, partners and resellers. Through a
suite of support services Cisco enables them to improve the overall efficiency of their network operations
and network performance, while benefiting from the broad range of Cisco engineering knowledge,
experience base, and tools.
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Leverages 25+ years of experience as leader in networking industry
One of Cisco’s best performing organizations, generates 20+% of Cisco’s revenue.
Cisco customers spend six times more operating and supporting a network than buying new equipment
Types of Services:
CSTG
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Resolve issues via self-service or 24/7 live engineer support
Replace hardware, provide software upgrades
Offer remote monitoring
Offer consultative services
Increase efficiency while maintaining performance
One Team. One Technology Portfolio. Built To Scale.
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• A project is defined as a temporary endeavor with a beginning and an end that is undertaken to
create a product, service, or result.
• There are typically 3 main constraints for any given project
Scope: Refers to the product requirements that need to be delivered
Time: Refers to the amount of time needed to deliver a product
Resource: Refers to the resources needed to complete a project (i.e. infra, people, cost, etc.)
• These constraints are typically referred to as the Project Management Triangle where each side
represents a constraint. One constraint cannot be changed without affecting the others.
• The challenge of project management is delivering a product while
balancing these 3 constraints
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Hi! I’m a
Product
Manager
Management of the project team
Manage project constraint:
Product
Requirements/
Features
Start Project
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Scope
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Time
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Cost
Handling issue and risks
Single Point of Contact
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• Traditional (aka “Waterfall”) Project Management
• Agile Project Management
• Critical chain project management
• Event chain methodology
• Process-based management
• Lean project management
• Extreme project management
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• Traditional Project Management follows a linear and sequential model
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Initiation
Planning & Design
Execution (Development & Testing)
Monitoring and Control
Closing
• The stages may vary depending on the industry or environment but the key is that
each stage follows another in a sequential manner (i.e. complete first step and
move on to the next)
• In Software Development this model is called “Waterfall”
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Initiation
Concept Commit
Planning
Execution
Execute
Commit
Development
Validation
General Availability
Sustenance
End of Life (EOL)
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• Agile Development an iterative and incremental approach to developing software.
• Reduces the complexity of traditional software development by breaking down
the long cycles often associated with traditional frameworks into smaller,
incremental chunks (2-4 weeks) and iterating on it until all the requirements are
met.
• Welcomes changing requirements, even late in development.
• Working software is the primary measure of progress
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Product Requirements for a
Word Processing Document
Sprint
Planning
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Write text
Save a File
Open a File
Insert a picture
Format text
Have a scroll bar
Close the application
Insert a hyperlink
Adjust the font
Find / Replace / Select
Spell
Insertcheck
a table
CSTG
Iteration 1 (2 weeks)
Update
Product
Backlog
Iteration x
Sprint Work
Iteration 2 (2 weeks)
Sprint
Retrospective
Sprint Review
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• Constant stakeholder engagement and early feedback
• Increased predictability in terms of the team’s velocity and throughput
• Allows for change and refinements in the requirements
• Improved product quality and team collaboration
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• High-Tech
• Construction
• Manufacturing
• Engineering
• Visual Design
• Quality Assurance
• Pharmaceutical
• Industrial Design
• Process Automation
CSTG
One Team. One Technology Portfolio. Built To Scale.
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CAPM
PMI-RMP
PMI-SP
Certified Associate in
Project Management
PMI – Risk Management
Professional
PMI – Scheduling
Professional
Project Management
Professional
Education
Associated Degree
Bachelors
Bachelors
Bachelors
Work Experience
1500 Hrs
3000 Hrs
3500 Hrs
4500 Hrs + 3 Yrs
Name
Offered By
Source: Project Management Institute (PMI)
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Certified Scrum Master
Certified Scrum Product
Owner
Certified Scrum
Professional
Certified Scrum Coach
Work Experience
Minimal
Minimal
2000 Hrs
“Scrum Expert”
Certification
Process
2-day Class, Pass Exam
2-day Class, Pass Exam
Pass Exam
3 year interactive
application
Name
Offered By
Source: scrumalliance.org
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One Team. One Technology Portfolio. Built To Scale.
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• Internships – Start early
UCSC NMO Lab
• Education:
Product development processes
Software development concepts
• Stay up to date on industry trends
Books
Blogs
News articles
Webinars/Seminars
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One Team. One Technology Portfolio. Built To Scale.
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Thank you.
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