Bentley Systems International
Limited, Second Floor, Block 2,
Park Place, Upper Hatch Street,
Dublin 2, Ireland
Standard Letter
At Bentley we recognize that operating a water/wastewater networks requires support for collaborative
workflows across planning, engineering, operations, maintenance, field services
and asset management
Purpose
that involves ensuring that data redundancy, data duplication and manual data entry are avoided in favor
This template
is designed
of automated workflows for data extraction, transformation, and load. Managed
data duplication
in to be used by
that
meet
the
use
conditions
and restri
support of long transactions and disconnected workflows is accepted to the extent that the data are reProfessional
Services.
posted and updates are successfully reconciled through a managed versioning process.
This system
mustA professional se
any aproposal
that does not meet all of
provide efficient protocols to discover and access important information within
shared information
appropriate
Practice
repository and ensure that interoperability extends across our platform and with competing products. ItLeader.
is
important that diverse, distributed information be organized and indexed spatially and access controlled
Useinformation
Conditionstoand
Restrictions
through authentication services to guard against unauthorized access of critical
protect
 To beserviceability,
used only for true Time & M
structural assets and public. Performance reporting against historical trends on condition,
continue
working
finance etc. across the entire operation is a key business requirement for owner operators
whether
theif the user’s bud
provides
additional
driver for this relates to regulation or shareholder pressure. These types of analyses require access to funding.
 Total number of man-days of serv
reliable and robust historic and current data in a timely fashion.

The Scope of Services may include
The systems for managing asset information use a wide range and combination of (except
media and
software
status
reports), unless it i
technologies. In order to be useful and effective the information management system
must be able
guaranteed
to betodelivered within
enable the water/wastewater utility to identify, collect, retain, transform and disseminate
its assetto a specific sch
Any commitment
management information across the entire business. Sources include:
manager. If there is any doubt ab
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Instructions
Asset registers
 Complete the table below.
Document management systems
 Reviewmaintenance
the proposal and remove
Work programming, planning and scheduling systems such as computerized
rates must be the correct rates fo
management systems
there is any doubt regarding the c
Materials management systems
check with the appropriate resou
Warehousing/spares inventory management systems
 Many engagements require proje
Purchasing systems
 Delete
all text boxes (red borders
Decision support systems e.g. capital planning, whole life-cost models, hydraulic
models
 For any alternative text (in green)
Performance reporting systems
change all remaining green text to
Mapping systems
Send
a copy of the final letter to the ap
SCADA
Bechte
Company name:
Condition monitoring systems
1/26/2
Date
Financial/accounting systems
G Fein
Contact name
Knowledge management systems
Mr
Contact title
Enterprise resource systems
Bechte
Contact address
Customer information management systems
Sales colleague name
Sales colleague
phone
The challenge is to ensure that relevant and quality information is readily accessible
and available
to allnumber
SELECT agreement
number
relevant personnel in the water/wastewater organization during routine and non-routine
(e.g. emergency)
Who and where to fax PO
operations.
Alex W
+44 (0
(SELEC
Alex.w
Bentley Systems International
Limited, Second Floor, Block 2,
Park Place, Upper Hatch Street,
Dublin 2, Ireland
Bentley Offering
Standard Letter
Information and data exchange between the current water and wastewater product stack is based on ELT
Purpose
procedures from a common spatial data store. It is possible to show collaborative workflows between
Expert Designer and the Industry Framework products (particularly now that Bentley
Wastewater
v8i is to be used by
This template
is designed
due for release in November 2011), between Industry Framework and the that
H&Hmeet
modeling
systems
the use
conditions and restri
(SewerGEMS and WaterGEMS), with ArcGIS and Oracle via the connectors,
all in Services.
a managedA professional se
Professional
collaborative environment provided by ProjectWise.
any proposal that does not meet all of
appropriate Practice Leader.
The solution provides for enterprise level engineering content management and collaboration with the
Use Conditions
and Restrictions
Bentley Geospatial Server (ProjectWise) managed environment. This platform
controls access
and
delivery of engineering content to a project team, across a distributed organization,
or only
among
 To be used
for true Time & M
collaborating organizations using packaged ProjectWise technologies. Geospatial Server
delivers
supportif the user’s bud
continue
working
for spatial indexing of components and discrete information across the utility service area.
provides additional funding.

Total number of man-days of serv
The H&H solution modeling products all feature a rich facility for migration of data
andScope
from of
external
 to
The
Services may include
data stores. A complete selection of data formats is supported. The ability to automatically
extract,
(except status reports), unless it i
transform, and load external data is currently available in Bentley Water/Wastewater v8i.
guaranteed to be delivered within

Any commitment to a specific sch
The requirement for Internet-based publishing of water solution data has been delivered
withIfBentley
manager.
there is any doubt ab
Map which will support Oracle 10G enterprise stores. Oracle spatial data is readily published and may be
queried and reported against via Bentley Geo Web Publisher.
Instructions


Complete the table below.
Review the proposal and remove
rates must be the correct rates fo
there is any doubt regarding the c
check with the appropriate resou
 Many engagements require proje
 Delete all text boxes (red borders
 For any alternative text (in green)
change all remaining green text to
Send a copy of the final letter to the ap
Bechte
Company name:
1/26/2
Date
G Fein
Contact name
Mr
Contact title
Bechte
Contact address
Alex W
Sales colleague name
Sales colleague phone number +44 (0
(SELEC
SELECT agreement number
Alex.w
Who and where to fax PO
Bentley Systems International
Limited, Second Floor, Block 2,
Park Place, Upper Hatch Street,
Dublin 2, Ireland
Information Sharing and Collaboration
Standard Letter
It is incumbent on an owner operator to be able to identify the asset informationPurpose
it requires to operate and
maintain an asset throughout all phases of the asset life cycle. Moreover, the information
should
be of a to be used by
This template
is designed
quality and relevance that can support decision making and operations and maintenance
activities.
In
that meet the use conditions
and restri
order to do this owner operators need to design, implement and maintain Professional
information management
Services. A professional se
systems, protocols and methodologies for managing this information. All stakeholders
require
access
any proposal that
doestonot meet all of
the information that is relevant to their role, responsibilities and activities. It is typical
to findPractice
information
appropriate
Leader.
and data islands in different departments of a water and wastewater utility held in separate asset
information management systems. It is critical to the efficient operation of theUse
network
that information
Conditions
and Restrictions
provided by these different systems is consistent, up-to-date and relevant. ThekeyTocomponents
of an
be used only
for true Time & M
information management system include:
continue working if the user’s bud






provides additional funding.
Information should be managed and be approved for use by designated roles
 Total number of man-days of serv
Information should be maintained and assured through periodic review, revision
and updating
The Scope
of Services may include
protocols
(except status reports), unless it i
The generation, capture, maintenance, assurance, transmission, rights ofguaranteed
access, retention,
to be delivered within
archiving and disposal of information requires the allocation of  designated
roles
andto a specific sch
Any commitment
responsibilities in an organization
manager. If there is any doubt ab
Non-relevant information that is obsolete should be removed to ensure unintended use
The historic record should be retained for legal, knowledge preservation
and decision support
Instructions
purposes
 Complete the table below.
Information should be secure and backed-up
 Review the proposal and remove
rates must be the correct rates fo
All of the above describes the information management requirements for good practice
assetismanagement
there
any doubt regarding the c
as defined by PAS55. Good practice asset management requires relevant, meaningful,check
quality
andthe
timely
with
appropriate resou
information and data. Providing this capability increases the owner operator’s chances
of
achieving
Many engagements require proje
effective and efficient maintenance and operation of their assets and continual improvement
of their
Delete all text
boxes (red borders
system. The information required to do this includes asset registers, engineering drawings, contracts,
 For any alternative text (in green)
licenses, legal, permitting, regulatory and statutory documents, policies, standards, guidance notes and
change all remaining green text to
operating procedures, technical instructions, asset performance and condition data, and tacit knowledge.
Send a copy of the final letter to the ap
Bechte
Company name:
The identification and definition of the items of information to be managed by the information
1/26/2
Date
management system should also be considered in the light of the organization’s legal, regulatory,
G Fein
Contact name
statutory, engineering and decision support requirements. Examples include (not exhaustive list):
Mr
Contact title
Bechte
Contact address
 Description of assets, geographic location, function and asset system they serve
Alex W
Sales colleague name
 Criticality of the assets to the organization
Sales colleague phone number +44 (0
 Details of ownership and maintenance responsibility
(SELEC
SELECT agreement number
 Engineering data and drawings, design parameters
Alex.w
Who and where to fax PO
Bentley Systems International
Limited, Second Floor, Block 2,
Park Place, Upper Hatch Street,
Dublin 2, Ireland
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Condition and performance data, targets and standards
Standard Letter
Key performance indicators
Planning and work schedules
Purpose
Operating procedures and health and safety guidelines
template is designed to be used by
When assets were last maintained/inspected and when the next tasksThis
are scheduled
that
meet the use conditions and restri
List of outstanding/overdue tasks
Professional Services. A professional se
Historic record of planned and unplanned maintenance activities
any proposal that does not meet all of
Details of historical asset failures, causes and consequences
appropriate Practice Leader.
Operational performance and design limits
Emergency plans and procedures
Use Conditions and Restrictions
Stock of spares and other warehousing information
 To be used only for true Time & M
Financial data including historical costs of planned and unplanned maintenance,
operatingif the user’s bud
continue working
costs, current replacement value, original purchase cost
provides additional funding.

Total number of man-days of serv
Although this is not an exhaustive list it none-the-less not only demonstrates the wide plethora of
 The Scope of Services may include
requirements and sources, but also the potential wealth of data and information that is available in a
(except status reports), unless it i
water/wastewater utility. The decision making process has become increasingly reliant on knowledge and
guaranteed to be delivered within
data, making efficient access to a wide range of accurate, detailed, trusted and up-to-date information
 Any commitment to a specific sch
mandatory and a key business requirement.
manager. If there is any doubt ab
The execution of the key activities involved in a water company including
inspection, field data
Instructions
collection, condition assessment, performance evaluation, prediction of future performance, planning and
 Complete the table below.
prioritizing maintenance and repair operations, whole-life cycle costing etc. requires the use of
 Review the proposal and remove
knowledge, information and data across several domain expertise such as construction, simulation and
rates must be the correct rates fo
analysis, planning and operations, economic and financial analysis.
Amar Sekhon
Regional Account Manager
Geospatial - UK & Ireland
Water - Western Europe
Bentley Systems International Limited
20 Gracechurch Street
th
9 Floor
London
EC3V 0BG
Email:
Web:
Phone
Mobile
[email protected]
www.bentley.com
0044 (0) 207 861 0918
0044 (0) 771 7177639
there is any doubt regarding the c
check with the appropriate resou
 Many engagements require proje
 Delete all text boxes (red borders
 For any alternative text (in green)
change all remaining green text to
Send a copy of the final letter to the ap
Bechte
Company name:
1/26/2
Date
G Fein
Contact name
Mr
Contact title
Bechte
Contact address
Alex W
Sales colleague name
Sales colleague phone number +44 (0
(SELEC
SELECT agreement number
Alex.w
Who and where to fax PO