Behavioural Description Interviews
• Each applicant must introduce themselves and
acquire another member’s signature to
complete the square
• When a applicant has: 5 diagonal/vertical/
horizontal signatures they must announce
“BINGO” to redeem a prize
• The first 3 people to complete lines will be
awarded prizes and will be asked to share their
answers
HUMAN BINGO
Has more
than 2 cats
Has a
University
Degree
Knows
someone
famous
Speaks 3+
languages
Has been to
at least 4
continents
Plays a
musical
instrument
Has gone on
a cruise in the
last year
Has a bowling
or martial
arts trophy
Drives a
hybrid
Is allergic to
something
strange
Collects
something
unique
Comes from a
family of
more than 5
FREE
SPACE
Is single…and
looking?
Has
twins/triplets
or is a
twin/triplet
Frequently
rides horses
Has a strange
food addiction
Played
College or
University
sports
Has a strange
phobia (which is?)
Has gone to
Disneyland
Has run a
marathon or
triathlon
Dislikes cats
Has served in
the Military
Has broken
their nose
Is a youngest
child
In this workshop you will learn:
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What is the BDI Interview
What is the STAR format
What are the core competencies
How to prepare for this interview
What makes a good example
How to prepare for the interview
• Based on the principle of: The best indicator of
future behavior is past behavior
• Is a provincial wide standard covering identified
competencies. It focuses on the job COMPETENCIES and
the job requirements…the factors that lead to success.
• Designed to minimize bias from the selection process.
Decisions are based on behaviour…not gut feeling,
outside biases and/or stereotypes.
• Has a consistent grading system
• Been in use for more than 20 years through EPS
Interview Format
• At least one question for each of the six
competencies.
• Each behavioural question relates to an
experience or event in your past.
• Your response must be a specific example in
answer to the question.
To prepare successfully for these types
of questions
Where do I start?
1.
Document examples & experiences that demonstrate
these characteristics in a positive manner.
2.
We suggest you prepare at least (2 or 3) examples for each
competency.
3.
Retrieve experiences from your past (3-5 yrs) in relation
to:
- Work experience
- School & volunteer
- Life experiences – family/social
You must paint a clear picture of a
particular experience, detailing how you
handled the situation, and indicate what the
end result was.
The ideal response will let the listener ‘live’
through your experience with you as you
recount what occurred.
Paint the picture
Ensure Your Success!
Preparation and practice of your
responses to anticipated interview
questions is critical!
****Remember no notes are allowed in the interview****
Evaluation…
The interviewer is assessing…from the
moment you enter the front door
1.
2.
Your response under stressful conditions.
How well your example demonstrates the competency
AND answers the question
Each event description should
include:
STAR*
• A specific Situation
• A specific Task
• A response i.e. Actions and or
feelings (senses, sight, hearing, touch)
• An outcome or Results
• You are the STAR
• Lots of “I” statements
(Setting, Date)
Situation/Task
Action
Results
At least one question will be asked for
each of these SIX competencies:
1.
2.
3.
4.
5.
6.
Adaptability/Decisiveness
Initiative/Perseverance
Interpersonal Skills
Organization Skills
Stress Management
Valuing Service and Diversity
Lets look more closely at each
competency
• All competencies are presented in the same
order as listed on the joineps.ca website
• Consider the best dictionary definition of each
competency
1. Adaptability & Decisiveness
• Ability and confidence to vary between being
flexible and holding firm on a decision,
depending on what the situation requires,
• Showing leadership by adjusting one's
approach to the demands of a particular task
• By taking and maintaining a position in a selfassured manner.
2. Initiative & Perseverance
• Ability to be willing to take action to address
needs without being requested to do so,
• Staying on task to completion, particularly in
the face of obstacles or other trying
circumstances.
3. Interpersonal Skills
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Ability to work effectively with different
people and teams of people by putting
others at ease,
Acknowledging diverse opinions, addressing
relevant concerns, minimizing conflict,
promoting harmony,
Cooperating with others and working toward
consensual solutions to achieve the group's
objectives.
4. Organization Skills
• Ability to identify and set priorities, to plan
and effectively allocate appropriate resources,
• To attend to detail so that relevant issues are
addressed and high quality outcomes result.
• How do you STAY ORGANIZED?
5. Stress Management
• Ability to work well under pressure or
opposition, while maintaining effectiveness
and self control in the midst of any one or
combination of stressors, including emotional
strain, ambiguity, risk to self and fatigue.
• How do you deal with the stress in your life?
6. Valuing Service and Diversity
• Ability to be sensitive to client and
community needs and perceptions by
providing prompt, efficient and equitable
service,
• involving clients and community in the
resolution of problems that affect them.
• Sensitivity to the diverse Social, Cultural and
Ethnic Groups within our culture.
• Each example should be able to target
multiple different competencies
• Take time prior to answering the question to
ensure you are using your best example
• When composing your examples write which
example is primary to your example and have
a secondary example for each as well
Think of the STAR format now
Situation – Where were you? When were you there?
What were you doing?
Task – what duties did you actually have?
Action – what actions did you or others take? (be
aware of names and titles)
Result – what was the end result of the whole scenario
Positive or Negative – Final outcome, did you learn
anything from the experience?
Sample Response
(How should that example have been?)
Which Competencies?
Work sheet
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In the winter of 2014 I was working at Joes ABC clothing company for my boss Susie .
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I was the shift supervisor of this clothing retail store.
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There were some other employees there with me and the store was open during the day.
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When I got in I started working in the store and then Susie called me and said that “a delivery truck will be
coming early and will need to be unloaded.”
Usually the delivery trucks arrive during the night and the night crew unload and prepare the stock for the
next day. Due to it being Christmas and it being extra busy the truck would be early, and twice as big.
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I decided that if I used the hallway next to the lunchroom I could get it all in the back of the store.
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I got it all done and Susie was happy.
Key points to remember!
Keep to the STAR format
Date first. Experiences from last 3 – 5 years
Names of people (first and last name)
“I” statements should be heard throughout
Specific example only – concise and
chronological form
• All information is verifiable – DO NOT
embellish
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• Avoid using phrases like:
• “I always take the time to find out what the citizen
wants, and I’ve had a lot of compliments because of
doing that.” (Theoretical)
• “There weren’t many times that I wasn't able to
figure out what was wrong with a computer system.”
(Opinion)
• When it looked like we wouldn’t make our quota, we
all pitched in and got it done….just in time.” (Vague
and “we”)
• If you are successful in this interview, your
application will proceed to a background
investigation. During this stage, the background
investigator may verify your examples for accuracy
and consistency. In addition, examples may be
subject to review during the polygraph examination.
It is imperative that you be totally honest in your
responses. Embellishments or omissions will
negatively impact your success in the selections
process.
How to prepare - Ensure your success!
Preparation and practice of your responses to
anticipated interview questions is critical to your
SUCCESS!
• Flip chart or outline examples into STAR format
• Practice in front of the mirror, video yourself, find
“objective” people to practice with and time it!
• Compose a mock interview
• Practice tailoring to different questions
• Use people other than family/friends if possible
Common General Interview Errors:
• Tardiness. Always get there 10-15 minutes
early.
• Poor personal appearance (clean cut/shave) Business attire
• Lack of tact and/or over-confidence – swearing, inappropriate
language
• Lack of interest and enthusiasm.
• Failure to maintain eye contact. (assertiveness)
• Lack of preparation for interview.
• Not answering the question
DRESS FOR SUCCESS
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Hand shake and a smile on the way in
Remove objects that will cause fidgeting
Maintain good posture and eye contact
It’s ok to drink water
Hand shake and smile on the way out
Receiving feedback
• Try not to be defensive
• Listen with an open mind
• Try to gain something from the
experience
Contact Information
• Recruiting and Selection Unit
• [email protected]
• [email protected]
• [email protected]