Reminder: Please put cell phones away unless we are using them for a
class activity.
Managing Work Flows
Chapter 2 – Part 1
MGT 3513
Introduction to Human Resource Management
Dr. Marler
“It is common sense to take a method and try it. If it fails,
admit it frankly and try another. But above all, try something.”
Franklin D. Roosevelt
ANNOUCEMENTS
Organizational Structure

http://www.msstate.edu/web/acad_org_c
hart.pdf
Questions on Structure
What is the organizational structure?
 Describe some of the characteristics of a
bureaucratic organizational structure.
 What is a flat organizational structure?
 What is a boundaryless organizational
structure?

Organizational Structure

Indicate the type of structure:
Organizational Structure

Indicate the type of structure:
Questions on Teams
Describe a team.
 What are self-managed teams?
 What are problem-solving teams?
 What is a virtual team?

Teams

Performance of team vs. individual

Problems with teams
Freeriding
 Groupthink

Theories of Motivation
1.
2.
3.
4.
Two-factor theory
Goal-setting theory
Job characteristics theory
Justice theory
Herzberg’s Two-Factor Theory
What does Herzberg’s two-factor theory
of motivation attempt to do?
 Name and describe each factor.

Herzberg’s Two Factor Theory
Dissatisfaction
Hygiene
Satisfaction
0
Motivators
Which factor lessens dissatisfaction,
but does not increase satisfaction?
A.
B.
Hygiene
Motivator
Goal Setting Theory

Setting goals improves performance

However, in order to “work,”
goals should be:
Difficult (but not too hard!)
 Specific (not “do your best”)

Goal Setting Theory
Goal commitment
 Self-set vs. assigned goals
 Feedback on progress
 Public vs. private

Job Design

What is job design???

Using your phone, tablet, or laptop, come up with your
own definition of job design:
___________________________________________
___________________________________________
___________________________________________
Job Design

Employees redesign work in their company
 http://www.youtube.com/watch?v=Uh2bnyNIcwI
What does the company manufacture?
2. Who decides how the workflow should be
redesigned?
3. What is meant by “walking the job”?
4. After the redesign, how did productivity change?
 Production time
 Production quantity
1.
Job Characteristics Theory

What does JCT state?
Job Characteristics Theory

A theory of job design
5 core job
characteristics
3 critical
psychological
states
Personal/work
outcomes
Job Characteristics Theory
Core Job Characteristics

Skill variety

Task identity

Task significance

Autonomy

Feedback from job
Critical Psychological States

Experienced meaningfulness of work

Experienced responsibility for
outcomes of work

Knowledge of the actual results of work
activity
Outcomes

High internal work motivation

High quality work performance

High satisfaction with work

Low absenteeism and turnover
BUT, only if...



Employees have the competencies to
do the job
Employees want personal growth in
their jobs
Employees have context satisfaction
(with pay, job security, coworkers,
supervisors)
Questions on Job Design
Explain the concept of simplification.
 How is job enlargement different from job
enrichment?
 Explain job rotation.

Which type of job design increases the number
of tasks a person has to do, but does not give
the person more authority for decision making?
A.
B.
C.
Job rotation
Job enrichment
Job enlargement
The surprising truth about what
motivates us

http://www.youtube.com/watch?v=u6XA
PnuFjJc
Are pay incentives consistently effective in
motivating workers?
When do pay incentives work best?
Justice Theory
- - 3 types of justice

Distributive Justice
 Equity—are __________ fair?
 Example:
 Procedural Justice
 Are _____________fair?
 Example:
 Interpersonal Justice
 Is _______________fair?
 Example:
Ron works for Delta Depot as a sales associate.
His boss informs Ron that he will not receive a
raise this year. Ron feels that the decision is
unfair and that he should receive a raise.
What type of justice applies to this situation?
A.
B.
C.
Procedural justice
Distributive justice
Interpersonal justice
While Ron feels that the decision (i.e., no raise) is unfair,
he believes that the performance appraisal process is fair.
Ron had high performance which was reflected in his
performance evaluation; however, the company could not
afford to increase wages/salaries this year. What type of
justice applies to this situation?
A.
B.
C.
Distributive justice
Interpersonal justice
Procedural justice
While Ron is not happy about the situation(i.e., no
raise), he acknowledges that his boss treated him with
dignity and respect throughout the performance
appraisal process and when delivering the bad news.
What type of justice applies to this situation?
A.
B.
C.
Distributive justice
Procedural justice
Interpersonal justice