Michigan ASC Association 2013 Ambulatory Surgery Scheduling Strategies with Case Cost Analysis Dawn Q. McLane-Onofrio RN, MSA, CASC, CNOR Director Integration Management SCA The Scheduler Who is She? Knowledge of surgical setting Computer literate Mature Organized and able to prioritize Multi-task (and stay sane!) Attention to detail – accuracy Critical thinking skills Ability to produce reports Marketing skills – interpersonal skills Dedicated and cheerful DQM 2 The Scheduler What She Does Demographics Schedules procedure(s) Coding (in some organizations) Verifies surgeon’s privileges Verifies equipment availability Assures conflicts are resolved Verifies / communicates special requests of the surgeon DQM 3 Scheduling Flowsheet ANY SURGERY CENTER SCHEDULING PROCESS FLOWSHEET Receive Call from Surgeon Office Scheduler Receive Fax from Surgeon Office Scheduler Verify Information on Fax and Schedule into Block or Open Time/ Conflict Checking Scheduler Notify Materials Manager if Resource Needed (equipment or implant) Scheduler/Materials Manager DQM 4 Scheduling Flowsheet Complete Patient Demographics in Scheduling Program Scheduler Pre-op Worksheet to Registration and AR Scheduler Insurance Verification/ Patient Call if Necessary regarding Co-Pay AR Specialist Pre-op Phone Call for Patient History and Demographic Record Completed Pre-op RN /Admitting Clerk Patient Chart Completed Pre-op RN DQM 5 Scheduling Roles Patient Registration pre-op input demographics review for previous visit(s) Pre-op Nurse chart complete 24-72 hours pre-op pre-op test review and notification pre-op nurse interview – patient history anesthesia “alerts” ID special needs (interpreter) DQM 6 Scheduling Roles Surgery RN , Anesthesia, Surgeon live by the schedule availability of equipment, implants, etc room turn-over and on-time schedule PACU & Phase II RN staffing affected by schedule Post-op Call – assess patient satisfaction DQM 7 Scheduling Roles Medical Staff assure credentialing and privileging Materials staff review schedule for availability of supplies and implants assures materials are available control overnight shipping costs schedule vendor reps DQM 8 Scheduling Roles Patient Accounts verification of benefits – insurance card billing case & implants documentation of medical necessity Payables Clerk match documents and pay invoices for supplies DQM 9 Information Systems Experior “SurgeOn” (formerly Camberly) Source Medical Vision (Scott Palmer) Advantix SIS (SurgiCenter Information Systems HST - Healthcare Systems & Technologies, LLC. (Tom Hui) Amkai – Medical Record, releasing ASC Program DQM 10 Scheduling Formats Open Schedule first come first serve Block Schedule blocks all or most available time surgeon, practice or specialty Modified Block Schedule combination of Open and Block DQM 11 Modified Block Schedule flexibility early release time – 7 days – 72 hrs may make exception for Gen & GYN permits scheduler to fill schedule “holes” (avoid phantom scheduling) Goal: 70-85% utilization Utilization management quarterly - MEC DQM 12 Modified Block Sample Room 1 Room 2 Room 3 Procedure Room 1 Monday AM GYN GEN ORTHO PAIN Monday PM GYN OPEN ORTHO OPEN Tuesday AM EYE EYE ORTHO PAIN Tuesday PM EYE EYE OPEN OPEN Wednesday AM GYN GEN ENT COLON Wednesday PM OPEN GEN ENT OPEN Thursday AM EYE EYE ENT COLON Thursday PM EYE EYE OPEN OPEN Friday AM HAND OPEN ORTHO PAIN Friday PM HAND OPEN ORTHO OPEN DQM 13 OR Utilization Management Number of hours of OR time actually used / number of hours of OR time available (not including turnover time??) If benchmarking use survey’s definition Permits management of blocks and decisions about scheduling Goal 70-85% DQM 14 Policies & Procedures Scheduling Procedures describes requirements for scheduling paperwork required means of communication Pre-surgical worksheet demographic information pre-op orders insurance information schedule request – procedure(s) DQM 15 Policies & Procedures HIPAA patient communications policy continuum of care getting patient permission what can be communicated HIPAA Communications Form Pre-operative Testing Guidelines Anesthesia Alerts Aborted Cases Checklist Advanced Directives – policy / form DQM 16 Policies & Procedures Credentialing and Privileging Observers in the Operating Room DQM 17 Networking Schedulers from other ASCs Schedulers from physician offices Attendance at seminars Resources: ASC Association AAAHC DQM 18 Scheduler & Marketing Scheduler’s Manual provide to office scheduler scheduling policies and protocols forms / passwords if electronic list of required elements to schedule payor contract information HIPAA Communications form ASC contact information - cards DQM 19 Scheduler & Marketing Budget for Scheduler Marketing Plan Schedule events Scheduler’s Breakfast or Luncheon twice annually catered with door prizes educational session hosted by ED, CD, BOM, patient accounts and scheduler DQM 20 Scheduler & Marketing Visit Practice – scheduler, patient accounts and Manager 1-2 times per year take lunch deliver small tokens – candy include all offices – not volume driven Scheduler is first impression !! DQM 21 Advanced Directives DQM 22 Payor Contracts From: Executive Director & Scheduler Update: 10/1/2005 Any Surgery Center Scheduling Information Financial Class 7 9 23 12 5 4 1 15 12 9 8 Type TeamCare CIGNA CHAMPUS Partners Worker’s Compensation Blue Shield BCBS Auto Workers Medicaid Medicare Choice Care United Health Care Worker’s Compensation Commercial Self-Pay Description / Comment Teamsters Direct Contract PPO Product Standard & TriCare HMO/PPO/POS BCBS AICI Traditional Preferred Care Premium Preferred Blue Access (PPO Product) Risk-based and PCCM All All All All All Effective Date 01/01/2005 01/01/2005 06/22/2004 06/26/2004 10/01/2004 10/01/2004 10/01/2004 08/15/2004 06/22/2004 06/22/2004 09/01/2004 03/24/2004 02/14/2004 02/14/2004 02/14/2004 We will continue to keep your offices updated as changes occur. If you have any questions, issues or concerns or wish to schedule surgeries, please contact the surgery center. The surgery center staff will continue to assist in every way and will continue to confirm insurance coverage and/or limitations of scheduled procedures. DQM 23 Canceled Case Billing? Any Surgery Center Aborted/Cancelled Case Checklist Patient Name: Patient ID: I. When was the case aborted/cancelled? Before registration After registration/Before IV Physician: After IV or Med given in Pre-Op After admission to surgery II. What was responsible for the aborted/cancelled case? Patient did not follow instructions Anesthesia provider Abnormal Diagnostic Abnormal Pre-Op Assessment Not available Malfunction Other Specialist/Surgeon Equipment Supply not available Change in Diagnosis Pre-Op Assessment Other Case open in OR Other - Explain DQM 24 Canceled Case Billing? III. Did we treat patient/expend resources? IV started Medication given Case open (attach preference card) Other ________________________ IV. Documentation required to make a decision regarding the billing of this case to a payor? History Diagnostic Physical Lab EKG X-Ray Other Comments: V. Recommendation of Coder: Meets criteria – Bill Does not meet criteria – Do not bill Comments____________________________ _____________________________________ Signature – Coder DQM Date 25 Canceled Case Billing? VI. Recommendation of Controller: Meets criteria – Bill Does not meet criteria – Do not bill Comments____________________________ _____________________________________ Signature – Controller Date VII. If billed to a payor, the Controller will wait for the EOB. After the EOB is received, the Controller will perform a second review of this case. $ _________________ Patient responsible amount per primary EOB $ _________________ Patient responsible amount per secondary EOB Paid by Insurance $_____________ Co-Pay $_____________ Co-Insurance $ _____________ Deductible $ ____________ Not covered by insurance $ ____________ VIII. Bill patient $____________ Write off $ __________ to account # __________ Comments: DQM 26 Canceled Case Billing? IX. Account paid Payment arrangements Signature Date Account paid in full Signature Date To collection Signature Date Signature Date _________________________________________________ Signature-Controller Date X. Patient notified Letter Statement Signature Date Phone Signature Date Signature Date Notes: DQM 27 Breakeven Analysis Any Surgery Center Break-even Analysis based on best estimates and a conservative approach 2 OR 3 OR 4 OR Cash Flow required to fund-Monthly $ 150,000 $ 200,000 $ 250,000 Ave/Receipt/Case $ $ $ # of Cases needed to break Even-Per Month # of Cases needed to break Even-Per Week # of Cases needed to break Even-Per Day # of Cases needed to break Even-Annually 1,000 1,000 150 38 8 200 50 10 250 63 13 1,950 2,600 3,250 Projected Case Volume at full operation-not full utilization Cases in excess of break Even Potential cash flow @ $1,000/case DQM 1,000 3500 250 $ 250,000 28 Overhead Calculation Any Surgery Center Overhead Cost per Case based on 3rd quarter current FY Fixed Expenses - 2005 Actual: Payroll Expense Medical Director Clinical Expense 22,525 6,686 23,929 Facility Expense Admin Expense Debt Service 94,655 44,271 79,123 $271,189 650 $417 12% (NP) budget Clin Eng/Eqpt Rent/Mtn Cont/MR Con/Stryker/Ph RM Eqpt/Rad/Credentialing/instruments #cases/mo Multispecialty mix Fixed cost per case DQM 29 PS Case Cost Analysis Any Surgery Center Pre-Surgical Case Analysis Patient Name ____________________________________ Patient ID ________________ Insurance ______________________________________________________________________ Surgery Date __________________Surgeon ____________________________________ Scheduled Procedure(s) ______________________________________________________________________ CPT code(s) (anticipated) ______________________________________________________________________ Implants (anticipated) Notes: _____________________________________________________________________________________ ___________________________________________________________________________________________ DQM 30 PS Case Cost Analysis Cost Analysis - Best Scenario Cost Analysis - Worst Scenario Estimated Reimbursement Estimated Reimbursement Projected Expenses Implants Projected Expenses Implants Staffing Staffing Medical Supplies Medical Supplies Marginal Revenue (Loss) 0.00 OR Time (overhead) Net Income(Loss) Marginal Revenue (Loss) 0.00 OR Time (overhead) $0.00 Net Income (Loss) $0.00 Notes: _____________________________________________________________________________________ ___________________________________________________________________________________________ Analysis By:__________________________Date of Analysis:_____________________ Physician Contacted / Spoke with:________________________________Date/Time of Contact:_______________ Physician Decision Comments:__________________________________Date/Time of Contact:_______________ ___________________________________________________________________________________________ ___________________________________________________________________________________________ * This above analysis was estimated based on all information available at the time the case was scheduled and benefits were verified. DQM 31 Case Cost Analysis LC CPT # 47562 Cost / Expenses: Name of Procedure: Lap Chole Cost per case Depreciation Expense 391.50 191.00 N/A Supplies- Surgeon A (436.39) Surgeon B (346.46) Anesthesia Implants Supply costs $ *see attached preference card from AdvantX Staffing # staff neededposition Registration 1 Registration Pre-op 1 Surgery hours neededAvg rate/hourCost of staff 11.86 2.97 0.22 RN 1 24.17 24.17 0.22 1 RN 1 25.32 25.32 0.22 Surgery 1 Scrub Tech 1 14.78 14.78 0.22 Rad Tech 0 Rad Tech 0 0.00 0.00 0.22 Recovery 1 RN 1 24.17 24.17 0.22 Phase II 1 RN 1 24.17 24.17 0.22 Overhead / Time in OR 582.50 benefits (22%) Total Staff Costs 0.25 Avg OR time $54.00 (instrument cost) hours 0.65 5.57 3.25 3.25 0.00 5.32 5.32 3.62 29.74 28.57 18.03 0.00 29.49 29.49 Personel Costs $138.94 Marginal costs $775.44 Overhead cost $417.00 TOTAL COSTS $1,192.44 rate/hour 1 Billing DQM $417.00 $417.00 32 Case Cost Analysis LC CPT # 47562 Lap Chole Overhead / Time in OR Avg OR time hours Medicare reimbursement / case Insurance A Insurance B Insurance C Insurance E $775.44 Overhead cost $417.00 TOTAL COSTS $1,192.44 rate/hour 1 $417.00 Billing Reimbursement Calculation: Marginal cos %billed to Contractual or average date reimbursement 0 0 35 2,590 20 815 30 950 15 3,250 DQM $417.00 Total reimbursement 0 90,645 16,291 28,500 48,750 Weighted Avg Reimbursement $1,841.86 Net Income $649.43 33 Scheduling Decisions Revenue Payor mix – contract status Collections – days in AR Billing protocols – within 24 hours DOS Expense Preference cards – resource management Materials expense – GPO Inventory management Staffing - management DQM 34 Scheduling Decisions Maturity of organization Organization Policy: Do Case? perform case cost analysis cover Marginal Cost / cover out of pocket & contribute to overhead cover Total Cost review reimbursement by payor DQM 35 Case Cost Analysis - Eye CPT # 66984 Cost / Expenses: Depreciation Supplies Pack and Medications Lens Medications Cataract with IOL Implant Cost per case 0.00 Rental Contract Supply cost Staffing # staff needed Registration 1 Pre-op 1 Surgery 1.5 Surgery 1 Recovery 0 Phase II 1 position hours needed Registration RN RN Scrub Tech RN RN Avg rate/hour 0.25 0.75 0.25 0.25 0.00 0.25 13.00 19.55 22.10 16.60 19.62 19.55 Cost of staff 3.25 14.66 8.29 4.15 0.00 4.89 $35.24 benefits (1.25%) 4.06 18.33 10.36 5.19 0.00 6.11 Staffing Cost Marginal cost Overhead / Time in OR Avg OR time (IS data) Billing 0.25 $417.00 44.05 $575.98 104.25 Total Cost DQM 10.32 521.61 531.93 $680.23 36 Case Cost Analysis Eye CPT # 66984 Cataract with IOL Implant Overhead / Time in OR Avg OR time (IS data) Billing Marginal cost 0.25 $417.00 $575.98 104.25 Total Cost $680.23 Reimbursement Calculation: %billed to date reimbursement Insurance A Insurance B Insurance C Insurance D Insurance E 100 100 DQM 949.00 $94,900.00 $0.00 $0.00 $0.00 $0.00 WeightAvgReim $949.00 Net Revenue $268.77 37 Case Cost Analysis – Ortho CPT # 23412 Shoulder - Rotator Cuff Repair Cost / Expenses: Depreciation Supplies Pre-Op supplies & Anesthesia Drugs Medical Supplies Implants (Estimate Anchors/Tacks) Cost per case 450.00 150.00 423.00 400.00 973.00 Staffing # staff needed Registration 1 Pre-op 1 Surgery 1 Surgery 2 Recovery 1 Phase II 1 CPT # 23412 Overhead / Time in OR Avg OR time (IS data) Billing position Registration RN RN Scrub Tech RN RN hours needed Avg rate/hour 0.25 0.50 1.50 1.50 1.00 2.00 13.00 19.55 22.10 16.60 19.62 19.55 Cost of staff 3.25 9.78 33.15 49.80 19.62 39.10 154.70 Shoulder - Rotator Cuff Repair minutes 4.06 12.22 41.44 62.25 24.53 48.88 193.37 Marginal cost hours 0 benefits (1.25%) rate/hour 1.5 $417.00 Total Cost DQM $1,616.37 625.50 $2,241.87 38 Case Cost Analysis - Ortho CPT # 23412 Overhead / Time in OR Avg OR time (IS data) Billing Reimbursement Shoulder - Rotator Cuff Repair minutes Marginal cost hours 0 rate/hour 1.5 %billed Insurance A Insurance B Insurance C Insurance D Insurance E Insurance F 25 17 20 9 14 15 100 $417.00 625.50 Total Cost $2,241.87 reimbursement $966.00 $1,866.00 $2,511.00 $1,315.00 $2,332.50 $1,956.00 $24,150.00 $31,722.00 $50,220.00 $11,835.00 $32,655.00 $29,340.00 WeightAvgReim$1,799.22 Net Revenue DQM $1,616.37 ($442.65) 39 Case Cost Analysis – Ortho CPT # 64721 Cost / Expenses: Depreciation Carpal Tunnel Cost per case 360.00 Supplies Medical Supplies (includes $90 disposable knife) Anesthesia 180.00 100.00 280.00 Staffing Registration Pre-op Surgery Surgery Recovery Phase II CPT # 64721 # staff needed 1 1 1 1 1 1 position Registration RN RN Scrub Tech RN RN hours needed Avg rate/hour 0.3 0.5 0.5 0.5 0.5 1.0 13.00 19.55 22.10 16.60 19.62 19.55 Carpal Tunnel DQM Cost of staff 3.25 9.78 11.05 8.30 9.81 19.55 61.74 benefits (1.25%) 4.06 12.22 13.81 10.38 12.26 24.44 77.17 Marginal cost $717.17 40 Case Cost Analysis – Ortho CPT # 64721 Carpal Tunnel Overhead / Time in OR Avg OR time (IS data) minutes Marginal cost hours rate/hour 0.5 $417.00 208.50 Billing Total Cost Reimbursement Calculation: $717.17 $925.67 %billed to date reimbursement Insurance A Insurance B Insurance C Insurance D Insurance E Insurance F 25 1 18 25 11 20 100 433.00 751.00 845.00 1,451.00 1,413.00 1,206.00 10,825.00 751.00 15,210.00 36,275.00 15,543.00 24,120.00 WeightAvgReimb $1,027.24 Net Revenue DQM $101.57 41 Case Cost Analysis – Colon CPT # 45378 Colonoscopy Cost per case Cost / Expenses: Depreciation 360.00 Medical Supplies Supplies Anesthesia 74.24 12.50 86.74 Staffing Registration Pre-op Surgery Surgery Recovery Phase II # staff needed 1 1 1 1 1 1 position Registration RN RN Scrub Tech RN RN hours needed Avg rate/hour 0.25 0.50 0.50 0.50 0.00 0.50 Cost of staff 13.00 19.55 22.10 16.60 19.62 19.55 3.25 9.78 11.05 8.30 0.00 9.78 42.15 benefits (1.25%) 4.06 12.22 13.81 10.38 0.00 12.22 52.69 (staffing cost) CPT # 45378 Colonoscopy Overhead / Time in OR Avg OR time (IS data) Billing minutes hours 0 $139.43 Total Cost 208.50 $347.93 rate/hour 0.5 DQM Marginal cost $417.00 42 Case Cost Analysis – Colon CPT # 45378 Colonoscopy Overhead / Time in OR Avg OR time (IS data) Billing minutes hours 0.5 %billed Insurance A Insurance B Insurance C Insurance D Insurance E Insurance F $139.43 Total Cost 208.50 $347.93 rate/hour 0 Reimbursement Calculation: Marginal cost $417.00 reimbursement 29 21 $433.00 $580.00 20 30 100 $720.00 $596.00 $12,557.00 $12,180.00 $0.00 $0.00 $14,400.00 $17,880.00 WeightAvg Reimb $570.17 Net Income DQM $222.24 43 Payor Mix & Contracting It is imperative that you know your case mix and payor mix Negotiation of payor contracts may be one of the most difficult and time consuming jobs of an Administrator Marketing to payors cannot be underestimated – Answer: Why should they contract with your Center? DQM 44 Payor Mix & Contracting Who are the big players in the industry? Modern Healthcare July 23, 2007: 1. UnitedHealth Group 2. Wellpoint (Anthem) 3. Kaiser Permanent 4. Aetna 5. Humana 6.Health Care Service 7. Health Net 8. Aflac 9. Independence BC 10. Highmark DQM 45 Payor Mix & Contracting Who are the big players in the industry? Modern Healthcare July 23, 2007: 11. Cigna Corp 16. Horizon Healthcare 12. BC and BS of Michigan 17. BC and BS of Mass. 13. BS of California 18. Carefirst BC and BS 14. BC and BS of Florida 19. Regence Group 15. Coventry Health Care 20. Unum Group DQM 46 Payor Contracting Do’s Market the ASC to the payor – Why they should include you in network Know your ASC – case mix, payor mix, cost of providing care Perform modeling studies: how much can you save the payor vs same cases performed at hospital DQM 47 Payor Contracting Do’s Read the entire contract – every version, to assure changes are not made to the contract (other than the redline items) Know what the payor’s reimbursement schedule really means – if grouper, is it Medicare or payor defined and get a crosswalk to ID what CPT codes are assigned to what grouper DQM 48 Payor Contracting Do’s know if and how they pay for multiples know if and how they reimburse for implants and prosthesis know if the payor will negotiate carve-outs or move codes to a more appropriate grouper DQM 49 Payor Contracting Do’s know the payor’s turn around time for clean claims – are you in a state that mandates prompt reimbursement of a clean claim filed electronically know if the contract evergreens – and the notice required to renegotiate some of the terms DQM 50 Payor Contracting Don’ts never sign a contract with a “most favored nation clause” don’t sign a contract without understanding the termination clause – can you terminate without cause and 30 days notice avoid permitting the payor access to your financial records DQM 51 Payor Contracting Do’s avoid a contract that says that the payor can make changes to the contract and reimbursement with 30 days notice avoid payor language that states that you will be paid 100% of the negotiated rate or XX% of your billed charges – unless you are sure all charges will be higher than XX% of your negotiated rates DQM 52 Payor Contracting Do’s avoid a contract where the payor defines essential components of the contract and reimbursement in the Provider Manual and is allowed to make changes just by changing the Provider Manual (with or without notification avoid allowing a payor to sell or rent your negotiated contract (silent PPO) DQM 53 Payor Mix & Contracting PPO – a network of providers who agree to accept a discounted fee schedule to become a preferred provider to a group of payors under a contract the PPO is the contracting intermediary between the providers and the payors DQM 54 Payor Mix & Contracting Silent PPOs when a PPO allows non-member payors to “purchase or rent” the contract with providers these payors pay you the PPO’s negotiated contract rates, even if you are contracted with those other payors can be very difficult to identify a silent PPO illegal in some states now DQM 55 Payor Mix & Contracting Silent PPO scenario patient may present with an indemnity insurance card that doesn’t identify the patient as a member of any network you bill the usual charge – expecting no discount or your privately negotiated discount the insurance company runs the claim thru a PPO database or uses a re-pricing agency to handle the claim DQM 56 Payor Mix & Contracting they apply the lowest reimbursement and pay you if a large enough claim, you may notice, but this practice often goes unnoticed on smaller claims DQM 57 Payor Mix & Contracting Contracting language to avoid the Silent PPO specify that contract is in exchange for steerage of patients require different coverage for in-network and out-of-network providers require all member ID cards include the PPO name and that patient must present card at time of service Ambulatory Surgery Compliance and Reimbursement Insider, Sept 2006 DQM 58 Payor Mix & Contracting require ID of payor’s use of PPO network on the EOB require that a complete payor list be attached to the contract and updated whenever there is a change require that PPO will forfeit all discounts that do not comply with the agreement require PPO to require all payors to comply include a clause that allows the provider to audit PPO records related to patient activity DQM 59 Payor Mix & Contracting include language that restricts the plan, and any claims-paying entity the plan affiliates with, from leasing or selling the payment rates include a clause that restricts the sale, access, or disclosure of the facility’s proprietary discount information to the payors you specify DQM 60 ASC Reimbursement Things to Think About 2013 ASC average payment set at 56% of HOPD (varies greatly by specialty) ASCs paid for 3,300 procedures (some office procedure) DQM 61 ASC Reimbursement Procedures excluded because: Poses a significant safety risk to the beneficiary Would result in the beneficiary typically requiring active medical monitoring and care at midnight following the procedure Is on the inpatient only list Directly involves major blood vessels Requires major or prolonged invasion of body cavities Generally results in extensive blood loss Is emergent in nature Is life-threatening in nature Commonly requires systemic thrombolytic therapy Can only be reported using an unlisted surgical procedure code www.FASA.org DQM 62 Summary Administration break-even analysis case cost analysis payor mix analysis and reimbursement Physician & office staff – marketing and education Clinical management of resources Patient accounts – collections Schedule the right cases !! DQM 63 Thank You! Questions? DQM 64 Scheduling Bibliography 1. 2. 3. 4. McLane, Dawn Q., Ambulatory Scheduling Strategies, HC Pro, 2005. Evaluating and Negotiating Payor Contracts for Success, Today’s Surgicenter Magazine, November 2006, pg 31-34. Protect your reimbursement dollars from a ‘silent killer’, Ambulatory Surgery Compliance and Reimbursement Insider, September 2006, pp 4-7. ASCs: We can’t drive 65, Modern Healthcare, July 23, 2007, pp 6- 7, 16-17. DQM 65
© Copyright 2026 Paperzz