201
Maximize Your Team's Output:
Get it Done and Have Fun!
Patti Reid, TSYS, Inc.
May 15 & 16, 2008
Produced by
Managing Interpersonal and
Team Dynamics for Success
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
Maximize Your Team’s Output:
Get it Done and Have FUN!
Patti Reid
Session 201
Introduction
ƒ Columbus, GA
ƒ Employs over
7,000 globally
ƒ Instructional
Technologies
2
Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 1
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
“Average managers play checkers
while great managers play chess –
They understand the differences
in each piece and coordinate the team to
take advantage of the individual strengths.”
Marcus Buckingham,
The One Thing You Need to Know
3
“Average managers play checkers
while great managers play chess –
They understand the differences
in each piece and coordinate the team to
take advantage of the individual strengths.”
Marcus Buckingham,
The One Thing You Need to Know
4
Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 2
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
Objectives
ƒ How using strengths will
benefit your team
ƒ How to determine your
team’s strengths
ƒ Techniques for structuring
a team to accomplish the
workload
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How using strengths can benefit the team
Activities I
like to do
Activities I’m
good at doing
Work activities
required to do
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Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 3
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
Question
ƒ What’s a specific
activity at work in
which you feel you’re
at your optimal point?
ƒ If you could give up
one aspect of your job,
what would it be?
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Strengths are
ƒ Specific work activities
at which I do well and
for which I still retain a
powerful appetite*
ƒ Actions that make me feel
Creative
Strong
Helpful
Inspired
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* Go Put Your Strengths To Work, Marcus Buckingham
Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 4
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
Strengths are NOT
ƒ Something that comes
naturally, but I don’t enjoy
doing
ƒ An activity that I love but
doesn’t apply to my work
responsibilities (Hobby!)
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Weaknesses
ƒ Activities that drain me and cause me to not be
productive
...minimize them!
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Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 5
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
How using team’s strengths will benefit the team
Strengths are activities in which
someone feels strong when doing
More creative
More productive
Increase morale
Added Benefit!
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How to determine your team’s strengths
Simply, ask
them
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Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 6
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
ASK!
Sample Questionnaire
1 - I do my best work when I'm working on
2 - I can always be counted on to come through when asked to
3 - I'm not very confident when I'm working on
4 - I don't think I'll ever be successful at
5 - Which part of your job are you most passionate about?
6 - Where have you had the greatest success in the last six months?
7 - Where do you feel you could make your greatest contribution
in the next one to three years?
8 - Based on your strengths, talents and abilities, where do you
feel you can provide the most value on the team?
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Then, Share!
ƒ Group collaboration!
ƒ Innovation!
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Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 7
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
How to determine your team’s strengths
Ground rules:
ƒ Establish trust
ƒ Don’t tell them; let them tell you
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Techniques for structuring a team to
accomplish the workload
Evaluate your
process
Where can you leverage
your team’s
strengths?
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Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 8
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
Techniques for structuring a team to
accomplish the workload
I
Sally
I
Jim
I
I
Denise
I
Kelly
I
Ashley
Jen
I
Henry
I
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I
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Carrie
I
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Analysis
Design
Mark
I
Dvlpmt
I
Testing
PMgt
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Techniques for structuring a team to
accomplish the workload
I
x
Sally
Jim
x
x
Denise
x
Ix
I
I
x
Kelly
x
I
x
Ashley
x
x
I
Jen
I
Ix
x
Ix
I
I
Henry
x
Carrie
x
Mark
I
I
x
x
Analysis
Design
Dvlpmt
Testing
Ix
Ix
PMgt
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Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 9
Managing Interpersonal and Team Dynamics for Success
May 15 & 16, 2008
Techniques for structuring a team to
accomplish the workload
Cautions:
ƒ Don’t get “hung up” on strengths
You still have a job to do
ƒ Don’t mislead and set unrealistic
expectations
“You don’t have to do anything
you don’t want to do”
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Contact information
Patti Reid
Associate Director, TSYS, Inc.
[email protected]
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Session 201 – Maximize Your Team's Output: Get it Done and Have Fun! - Patti Reid,
TSYS, Inc.
Page 10
Maximize Your Team’s Output:
Get It Done and Have Fun!
Objectives
•
How to determine team
members’ strengths
•
Why using team
members’ strengths can
benefit the team
•
Techniques for
structuring a team to
accomplish the workload
Strengths are
•
Specific work activities at which I do well and for which I
still retain a powerful appetite
•
Actions that make me feel most creative, uplifted, helpful,
or inspired
Strengths are not
•
Something that comes natural, but I don’t enjoy doing
•
An activity that I love but doesn’t apply to my work
responsibilities
Pa t t i Re i d
TSYS
As s o c i a t e Di r ec t o r ,
T r ai n i n g & Do c um en t a t i o n
E-m a i l: p r ei d @t s y s . c om
1
Maximize Your Team’s Output:
Get It Done and Have Fun!
Sample Questionnaire
Objectives
•
How to determine team
members’ strengths
1 - I do my best work when I'm working on
2 - I can always be counted on to come through when asked to
•
•
Why using team
members’ strengths can
benefit the team
Techniques for
structuring a team to
accomplish the workload
3 - I'm not very confident when I'm working on
4 - I don't think I'll ever be successful at
5 - Which part of your job are you most passionate about?
6 - Where have you had the greatest success in the last six
months?
7 - Where do you feel you could make your greatest contribution
in the next one to three years?
8 - Based on your strengths, talents and abilities, where do you
feel you can provide the most value on the team?
2
Maximize Your Team’s Output:
Get It Done and Have Fun!
Resources
Objectives
Buckingham, Marcus. (2007). Go Put Your Strengths To Work. Free Press.
•
How to determine team
members’ strengths
•
Why using team
members’ strengths can
benefit the team
•
Techniques for
structuring a team to
accomplish the workload
Articles by Coert Visser. November 2007. Coert Visser. March 14, 2008.
http://articlescoertvisser.blogspot.com/2007/11/managing-strengths-in-threesteps.html
National Press Publications, Inc. (2000). The Secret To Developing Peak
Performers -Get the Best from Your People. National Press Publications.
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