Recent Advances in Environmental and Earth Sciences and Economics Innovations in the loan process for SME segment. The findings and experience from the Czech and Slovak banking sectors. J. Belás, J. Doležal, R. Hlawiczka Optimised management of the credit risk represents one of the most significant opportunity of a better financial performance for commercial banks. The opinions of experts as for the banks´ interest in the SME segment differ substantially. Some authors declare that the SME financing is a very profitable segment for the commercial banks due to an intensified competition in other services to the corporate sector [11], [20]. Others state that commercial banks are not interested in SME financing because of the high risk and high supervision cost associated with this type of lending. [30] The global financial crisis has caused considerable concerns as to what the banks' practices will be in relation to the loan financing of corporate sector. Current signals confirm that banks in the Czech Republic and Slovakia respond to their clients by tightened conditions. From the perspective of companies, very unfavorable situation can be occurred because of restricts situation of business community in relation to financing by bank instruments. [18] The financing of SME segment is an issue of many discussions in the Czech Republic and Slovakia. Some signals confirm that banks have surpluses of cash which they cannot allocate efficiently. Using too harsh criteria for lending could be one of the reasons of this situation. In this article, the role and the importance of internal rating models (IRM) in commercial bank lending process is examined. At the same time, we examined the opinion of entrepreneurs on the commercial banks´ approach to their financing Abstract—Small and medium enterprises (SME) fulfill important tasks in the economic system, because they create jobs, contribute to the GDP and engage in other important activities within the socioeconomic system. However, these companies have limited access to credit sources when compared to large enterprises. The aim of this paper was to introduce an innovated model of the loan process in relation to the segment of small and medium-sized enterprises (SMEs). In this context, the status and importance of open problems of internal rating models (IRM) of commercial banks in the process of SME credit risk management was analyzed. Furthermore, we examined the opinions of experts on the IRM role in the loan process, the opinions of entrepreneurs on the commercial banks´ approach to their financing and their level of knowledge of the criteria used in the loan process. In the final phase our own innovative methodological proposal for loan process management for SMEs was introduced. A model of the loan process has been designed to ensure optimization of credit decisions, a reasonable rate of effectiveness of lending practices and a reasonable rate of individual commercial banks approach to the SME segment. In this process there were used a qualitative and quantitative research methods. The results of our study have shown that the accuracy of the IRM in the banking sector is relatively low and optimal adjustment of the loan process can bring additional bank interest income. Keywords—commercial banks, SME credit risk, internal rating models, loan processing. I. INTRODUCTION T HE issue of credit risk for small and medium-sized enterprises (SME) is currently the actual theoretical field of research and practical applications in the process of credit risk management of commercial banks. [18] and their level of knowledge of the criteria used in the loan process. Based on the qualitative and quantitative analysis, we present proposals to optimize the parameters of the credit policy of commercial banks. Given the importance of SMEs in the economic system and their persistent problem in the access to financial resources, it is important to address this issue. Authors are thankful to the Internal Grant Agency of FaME TBU No. 005/IGA/FaME/2014: Optimization of parameters of the financial performance of the commercial bank, for financial support to carry out this research. J. B. Author is with Tomas Bata University, Faculty of Management and Economics, Department of Enterprise Economics, Mostní 5139, 760 01 Zlín, Czech Republic (phone: +420576032410; e-mail: [email protected]) J. D. Author is with Tomas Bata University, Faculty of Management and Economics, Department of Enterprise Economics, Mostní 5139, 760 01 Zlín, Czech Republic (e-mail: [email protected]) R. H. Author is with Tomas Bata University, Faculty of Management and Economics, Department of Enterprise Economics, Mostní 5139, 760 01 Zlín, Czech Republic (e-mail: [email protected]) ISBN: 978-1-61804-324-5 II. THEORETICAL BACKGROUND. Credit risk is the most important and the biggest risk for commercial banks because of its primary focus, which is the collection of deposits and lending. It can be defined as the risk that counterparty fails to meet its obligations, this means that it will not return borrowed money on time and in full amount. The height of credit risk is determined by the ability and 60 Recent Advances in Environmental and Earth Sciences and Economics willingness of counterparties to meet their commitments. [28], [5] Small and medium sized companies face many disadvantages in comparison to large companies. Disadvantages in the area of financing are affected primarily of lesser availability options to finance especially for individual entrepreneurs. The main funding source is a selffinancing. The most important borrowed capital is a bank loan and supplier credit. Relatively higher cost of lower volume of loan and higher risk of the lender do not make companies the most popular clients of banks’ institutions. [1], [3], [4] Other disadvantage in the area represents the fact that small and medium sized companies do not have a high value of intangible and tangible fixed assets because of depreciation which could create the space for continuous reinvestment. [11] Companies in SMEs segment are smaller, have higher information opacity, carry greater risk [22], and they are more dependent on a commercial credit and a bank loan. [14] Internal models for credit risk assessment of the client represent significant and an important part of credit risk management in the commercial bank. These models showed of very dynamic development and have become an essential part of the assessment of credit risk in banks in the last period. By using credit models, banks are now willing to provide more loans to SMEs due to easier default measurement of the borrowers. [9] Internal rating systems are used to quantify the credit risk of individual borrowers. The credit rating score is assigned to individual borrowers by using different methods and indicates the level of credit quality. Validation of the rating system is closely linked with the validation of other risk parameters that are derived from the rating provisions of Internal Rating Based Approach of Basel II and which largely determine the amount of required equity. The aim of internal rating models is to estimate risk parameters such as Probability of Default (PD), Loss Given Default (LGD), Exposure at Default (EAD), and Effective Maturity (M) which are based on the quantitative and qualitative variables. [13] Internal rating of the client is assigned by the bank according to its risk characteristics and risk characteristics of the contract which is based on specific rating criteria from which estimated PDs are derived. As part of the credit approval process, each borrower is assigned to a rating class where PD is assigned to individual class by the bank. The rating evaluation of the client determines its access to credit sources and their cost. The major factors for SMEs default are classified according to high indebtedness, low profit, and low liquidity. [17] Profitability and bank relationship with a borrower has a inverse relationship for predicting the probability of default. The longer the relationship with bank the lowers the probability of default. Firm size and number of employees have inverse relationship with the probability of default. [22] In this context Psillaki, Tsolas, and Margaritis state that firm performance is negatively related with default. By using a ISBN: 978-1-61804-324-5 DEA (Data Evolvement Analysis) they have also shown that firm efficiency has enough explanatory power to perform better than financial indicators. They have found that more efficient firms are less likely to fail. A 0.1 unit increase in the inefficiency score increases the probability of default on average by about 2 percent. They also find that a one percentage point fall in profitability increases the probability of default by about 1 percent. Similarly, a one percentage point fall in intangible assets is expected to increase the probability of default by about 0.25 percent. They also find that solvency ratio is a poor predictor of a company´s default. [29] The one interesting thing is that a lot of SMEs has tendency to extract money from the loan for their personal use, and the higher the number of money extraction for personal use the higher is the possibility of default. [22] Agostino, Gagliardi and Trivieri [1] discovered that bank concentration seems to positively (and significantly) affect SMEs default risk when credit relationships are very concentrated; that is when firms borrow heavily from their main bank and have few credit relationships with other intermediaries. A possible interpretation being that, as debt from the main bank increases and firms do not resort to multiple banking connection (in the attempt to induce competition among lenders(, entrepreneurs might remain locked into lending relationships and so, become exposed to the potential negative effects of concentrated markets. The results suggest that a detrimental effect of bank market structure on firm default probability would emerge when lending relationships are highly concentrated, and it would be stronger the longer the duration of bank-firm relations. In the theory, there are a lot of various approaches to credit risk management of SMEs. The relationship between the bank and the client is determined by the credit techniques which can be characterized as the relationship lending or the transactional lending. The lending relationship is primarily based on a soft information (soft information: personal character, quality of management in the company, business strategy, ownership structure, etc.), that the bank acquires in direct contact with the client, in the local territory and on the base of the long-term observations of the company’s performance. The transactional lending is based on hard data (the quantitative data) such as: return on equity, profitability, operating cash flow, interest coverage, liquidity, etc. [25] Ono and Uesugi [26] indicate that the relationship lending is common mainly in lending to small businesses, because small businesses typically rely on bank loans which represent a very important part of their financial needs, but also tend to be informational opaque. In this context Behr and Guttler state that relationship lending is more convenient to reduce the asymmetric information problem. [4] Ono and Uesugi [26] highlight the importance of the collateral, which is a common tool in the credit process between banks and small companies around the world. In the context of information asymmetry between banks and the credit applicant the collateral is seen as an option for reducing the problem of 61 Recent Advances in Environmental and Earth Sciences and Economics survey of McKinsey & Company state that the debt of SMEs is considered as the most important quantitative factor of internal rating; 50% of the banks give equal importance to indicators such as liquidity and profitability. From the wide range of possible quality factors around 50% of medium-sized and large banks give high or very high priority to the quality of management of SMEs and then there are other factors such as: the market situation of SMEs and its legal form. According to the document, qualitative factors have a greater influence on the rating in the case of larger SMEs and larger loans. In the case of start-up companies, the weight of these factors represents 60% on the overall rating. In the case of companies with a sufficiently long business history (minimum 2 years) the weight of qualitative indicators is significantly lower and represents only 20-30% of the overall rating. improper selection and moral hazard. According to internal documents of the largest Slovak bank, within the rating process a following rule is applied: the smaller the company, the more important soft information is. Personality characteristics of the owner of the company are very important in relation to the financial performance of the company, which determines the level of credit risk in the SMEs segment. [6] Witzany [33] states that accounting data have low explanatory power in relation to SMEs and that an expert system is very important in the rating process. In this context, Altman, Sabato and Wilson reported that the use of non-financial variables of function of default annunciators significantly improves the quality (predictive power) of rating models. [2] According to Beck, Demirguc-Kunt and Pería [2] who compared credit involvement of large international banks and local banks in the SME segment, soft information is evaluated by foreign banks as the less important one compared to domestic banks where they use more decentralized processes within credit approval and also work more with risk management. According to authors, foreign banks are placing more importance on the collateralization of loans and less importance on soft information. The age of owner, the inquiry frequency of owners´ credit information for post-loan risk management and pro-loan approval purpose, and the proportion of overdue loans are the extreme significant variables which are valuable indicators in default risk estimate model. [32] In this context Canton, Grilo, Monteagudo, and Zwan [10] find that the youngest and smallest SMEs have the worst perception of access to bank loans. Better accounting information, firm size and firm age found a positive relationship for getting bank loan. In Fig. 1 is shown a diagram of a typical loan process, which is used in the Czech and Slovak commercial banking. III. OBJECTIVES, METHODOLOGY AND DATA The aim of this article was to present an innovative model of lending process toward the segment of small and medium sized companies. In this context, the status, importance and shortcomings of internal rating models of commercial banks in relation to credit risk measurements have been analyzed. At the same time, opinions of entrepreneurs in selected regions of the Czech Republic and Slovakia were examined. Our own methodological proposal for the management of the lending process have been presented. Criticism of IRM is focused on various aspects of their operations. In practice, the perfect rating systems do not exist [13]; their explanatory power in relation to the assessment of the quality of the client and its risk profile is significantly limited. [15] Quality and relevance ability of internal rating systems are different. [12] Current models to measure credit risk are not perfect and do not give quite reliable results. In this context, Kuběnka, Králová indicate that the inaccuracy of the model in predicting of financial distress is 27.5% and the success rate to classify a financially healthy company to the group of prosperous ones represents 89.2%. [21] According to the results of our research [7] the accuracy and quality of IRM has been experimentally verified. This model is used by a significant Czech bank and it does not have sufficient quality because it evaluates an excellent company as a negative one and in the same time, it evaluates various negative changes in the financial performance of the company by the same rating. The model is less sensitive to significant changes of important financial indicators that determine the loan repayment which is especially evident when assessing the profitability of different variants, respectively loss-making firms. The findings obtained from the sources have inspired us to formulate the following four scientific hypotheses: H1: IRM have a dominant position in the process of granting the loan to the client. If the result of the client’s rating is negative the bank does not give him a credit loan. H2: IRM have a limited accuracy. According to the credit Fig. 1 Diagram of a typical loan process in relation to SMEs In the document of the European Committee [16], 75% of the total number of large and medium-sized banks in the ISBN: 978-1-61804-324-5 62 Recent Advances in Environmental and Earth Sciences and Economics specialists’ evaluation the average value of the accuracy of the IRM in the Czech banking sector is below 80%. H3: Entrepreneurs of the SME segment in the Czech Republic and Slovakia do not assess the commercial banks approach to their financing positively. Less than 50% of them think banks accept their needs and behave appropriately towards them. H4: The level of knowledge of the lending criteria by Czech and Slovak entrepreneurs is low. Less than 60% of them stated they know the lending criteria of commercial banks. H5: Optimization of the process of granting the loan leads to a higher credit acceptance of SME by at least 20%. In our research the process was as follows. Through a structured interviews there was investigated the role of IRM in the credit policy of commercial banks and what is their accuracy degree. The data was obtained from the bank managers and credit specialists. As a part of this research there was contacted 10 banking executives and credit specialists working in the Czech corporate banking sector, and 10 managers and specialists who work in Slovakian banks. In the Czech Republic there were members of staff from the three largest banks who have participated in this research, and in Slovakia there were workers of the 3 medium-sized and of the 7 big banks who have participated in this research. The samples of the respondents could be considered as representative for the following reasons: employees from the leading commercial banks in the Czech Republic and Slovakia have participated in this research, banks apply a unified credit policy, so if a representative of the bank has indicated a certain fact that applies throughout the entire bank, which eliminates the need to have a large number of respondents. In both countries these banks have a market share for loans greater than 70%. An important factor is also the fact that banks consider their IRM as a business confidentiality, which they do not inform the public about, so any quantitative search with a large sample of respondents is excluded. Research on basic determinant of the financial stability of SMEs was carried out in 2013 in selected regions of the Czech Republic and Slovakia through a questionnaire survey. In the Zlin region data from 180 SME was collected and in the Zilina region data from 164 SME was obtained in total. Data for companies was provided by their owners. Zlin region has an area of 3.964 square km, has an about 600.000 inhabitants, GDP per capita is around 11.720 EUR; unemployment in 2012 was about 8%. Zilina region has an area of 6.800 square km with total population of 700.000 and the population density of 102 inhabitants per square kilometer. Unemployment in 2011 was raised to 11.91%. GDP per capita in the Zilina region was 10.794 EUR in 2011. In our survey in the Zlin region (CR) was the largest share of SME, which undertook the business activities (35%), followed by manufacturing firms (29%), construction companies (12%), transport companies (4%) and agricultural holdings (3%). Rest was presented by firms, which undertook ISBN: 978-1-61804-324-5 in other sectors. In Zilina region (SR), the structure of companies was as follows: in manufacturing and production was involved 17%, in trade activities 21%, 17% were construction companies, transport enterprises 6%, only 1% was presented with agricultural holdings and the largest share was formed by companies, which undertook in other sectors (38%). The associations in contingency tables were analyzed by Pearson statistics for count data. Calculations have been performed in statistical packages XL Statistics and R. There were also used the tools of descriptive statistics: percentages, averages and indexes. In the process of creation of the upgraded model of the loan process, the loan documents of three commercial banks have been examined and two IRMs which were used by commercial banks in the Czech Republic have been analyzed. IV. RESULTS AND DISCUSSION The results of the survey on status and importance of IRM in the credit policy of the Czech and Slovak banks are listed in Table 1. These results were found by the structured interviews method. TABLE I THE IMPORTANCE OF IRM USED IN THE PROCESS OF GRANTING A LOAN What importance the results of the rating of corporate client have in the process of granting a loan? 1. dominant – when a client fails rating, the loan is not granted in any case. 2. substantial – if the client fails rating, the possibility of granting a loan is very limited 3. important – rating of the client is considered to be an important part of the loan process, but the quality of security equipment or quality of relationships with the client, or other factors may change the rating results. 4. have no relevance 5. other evaluation CR SR 0 8 Index CR/ SR 0.000 8 2 4.000 2 0 - 0 0 - The majority of the bank managers and loan specialists in Slovakia have confirmed that the rating has a dominant position in the credit process, because if the client fails rating, the loan is not provided by this bank in any case. Our study suggests that the Czech banks probably apply a different approach (which was also confirmed by the value of the relevant index), because the vast majority of the respondents stated that the rating outcome has substantial importance in the process of granting a loan. As a part of structured interviews there was emerged that the majority of the Czech banks realizes the importance of a correct perception of economic indicators of companies and also some space for improvement in their own staffing, on which they want to focus in their future activities. These banks consider improving the quality of the knowledge of an own employees 63 Recent Advances in Environmental and Earth Sciences and Economics in the field of financial analysis not only as an important prerequisite for the proper credit evaluation of the client, but also as a potential growth in loan transactions. The Hypothesis 1 was confirmed in Slovakia and it was partially established in the Czech Republic. In Table 2 are presented the results of research in the context of the accuracy of the IRM. were perceived by entrepreneurs in the Czech Republic and Slovakia were as follows: market, financial and personnel risks. Market risk was identified as a key risk by the largest number of entrepreneurs, that means 79.44% of them in the Czech Republic and 80.49% in Slovakia. Average value of market risk which was identified by entrepreneurs in the Czech Republic was 56.00% and 51.30% in Slovakia. Amount of adjusted average value (average of whole data set) in the Czech Republic was 44.49% and 41.29% in Slovakia. Average performance decrease is represented by 15.80% in the Czech Republic (weighted average of upper values of individual intervals). Average performance decrease was 18.78% in Slovakia. Table 4 then contains the results of the survey as for the entrepreneurs´ knowledge of lending criteria of banks. TABLE II THE ACCURACY OF THE IRM USED What is the accuracy of the internal models at your bank? 1. 81% and more 2. from 70 to 80% 3. from 50 to 69% 4. less than 50% 5. I do not know CR SR 4 0 0 0 6 7 3 0 0 0 Index CR/SR 0.571 0.000 - TABLE IV THE LEVEL OF KNOWLEDGE OF THE BANKS´ LENDING CRITERIA In Slovakia most of our respondents agreed that these models were very accurate, because most of them thought that their accuracy was higher than 80%. In the Czech Republic 4 respondents have stated that the accuracy of these models was higher than 80%, however most of them could not answer on the corresponding question. The Hypothesis 2 was not confirmed. Table 3 presents the research results in the field of the commercial banks approach to SME financing. Do you know the criteria used to rate clients in the lending process of banks? 1. Yes 3. Banks behave unhelpfully 4. Banks use too harsh criteria for lending 5. I cannot judge * the share of the first two answers (in %) CR SR 8 5 70/ 43* 16 47 33/ 23* 23 61 0.1336 0.0271 39 42 0.3898 p-value 0.0488 0.4122 0.1868 Hypothesis 4 was confirmed. The level of knowledge of the banks´ criteria in lending process was lower than 60% among the surveyed entrepreneurs. During the structured interviews with experts we also confirmed our assumption that IRM represent an important part of the loan process and are thus a trade secret of commercial banks. In this context, for example Behr and Güttler [4] see the solution on companies’ part that understood banks’ approach within the evaluation of creditworthiness and also they were able to evaluate their expected probability of default (PD) using rating model. This fact could help firms to understand their position from the bank’s position. Also this fact would lead to provide necessary document about themselves for better assessment of their creditworthiness and also it would lead to the possibility of further negotiations between the bank and the company about credit conditions. According to author, knowledge of own PD also allows to increase transparency in credit process. As well as it allows potential use for searching of external funding sources. If SMEs have knowledge about their creditworthiness, they may affect management decisions in favor of new sources of external funding due to the expanding range of financing options. The testing of Hypothesis 5 was realised by qualitative research. IRMs which are used by commercial banks have a variety of limits. Tőzsér [31] states that in the context of world financial and economic crisis, criticism of risk management models continually and more frequently heard in academic circles. pvalue 0.4965 0.0001 The Hypothesis 3 was confirmed. Only 43% of entrepreneurs in the Czech Republic and 23% of entrepreneurs in Slovakia stated banks accept their needs or behave appropriately. We also found statistically significant differences between the entrepreneurs of the Zlin and Zilina regions in some answers. The entrepreneurs from the Zlin region declared more often than their counterparts from the Zilina region that banks behave appropriately and less often that banks use too harsh criteria for lending. Financial crisis and gradual recovery of economies in the European Economic Community brought deterioration of the business environment. In our research [8] the most important business risks which ISBN: 978-1-61804-324-5 SR 79/ 5/ 44* 34* 2. No 26 29 3. I have some idea 75 80 * the share of the first two answers (in %) TABLE III THE COMMERCIAL BANKS APPROACH TO SME FINANCING How do you assess the commercial banks approach to SME financing? 1. Banks accept our needs and provide full assistance 2. Banks behave appropriately CR 64 Recent Advances in Environmental and Earth Sciences and Economics Stable operation of financial systems represents, if not impossible, but at least a very complex matter. This is due to the imperfection of the used models of risk measurement, which give very unreliable results. Today, the vastly increased application of the statistical models to measure and predict the risk ironically, even more contributes to the growth of endogenous risk of the system. They promote pro-cyclical changes in financial leverage of banks, thereby contributing to pro-cyclical tendencies of the entire financial system. [23] Credit risk management models represent an effort of accurately defined complex of economic processes through mathematical respectively statistical models. These models despite their highly sophisticated approaches fail and cannot accurately show the complexity of the economic system, which is determined by significant non-quantifiable variables (attitudes, expectations, preferences of individual economic entities, etc.). [5] Mitchell, Van Roy [24] reported that 20% of companies that have been evaluated by different models have vastly different ratings. One model assessed them as bad clients, while another model assessed them as good clients. The results of our research have confirmed that the model failed to properly assess the financial health of the company. When the distinctive character of the model was compared with the real data about the default of companies, it was found out that our model has badly judged more than 20% of companies in the segment of SME. [7] Data collected from the Credit management research centre of the University of Leeds containing all financial and nonfinancial data show Auroc kurve 0.74 for micro firms, 0.77 for small firms and 0.76 for medium firms. [19] Based on the qualitative analysis there was confirmed the validity of the Hypothesis 5. This finding allows us to assume that the optimal incorporation of IRM to the credit policy of commercial banks leads to a higher credit acceptances of SMEs by at least 20%. The facts given, point to the need for appropriate use of IRM in the lending process of commercial banks as the bank can lose a significant amount of revenue because of not providing a loan to a good client (error of the 1st type). While in case of an error of the second type, the bank may compensate the revenue dropout by monetization of securing means, in the case of an error of the first type is a nonrecoverable loss of income. In this context, it is necessary to define a comprehensive approach to managing the credit risk of the client, which lies in the fact that there is created an approach which will ensure fair and effective assessment of the possibilities, abilities and tastes of the client to return borrowed money to the bank in the agreed mode. Methodological procedure of the proposed loan process is shown in Fig. 2. ISBN: 978-1-61804-324-5 Fig. 2 Methodical procedure of the loan process Our theoretical contribution consists in the fact that there was proposed to incorporate a Negotiation procedure I and Negotiation procedure II to a standard loan process. In the case of a negative outcome of the preliminary rating of the client, it was proposed by us to apply a Negotiation procedure I, within which the bank should obtain information to verify, respectively modify the results of the preliminary assessment. If this procedure goes with a negative result, the credit process will be terminated. If the result is positive, the bank continues with the lending process. The procedure proposed by us should allow the removal, respectively making the rating process softer in the context of defined limits and limitations of quantitative rating and incorporation of positive personality characteristics of the company owners, respectively positive historical experience with the firm before the lending process. In the case of a negative result of the analysis, it is proposed to hold Negotiation procedure II. A financial analysis should be seen also as one of the processes that can help to a good quality credit decision, however the results are also not one hundred percent guaranteed (successful development of the company in the past does not necessarily mean a successful future). For example, in this context, Pavelková, Knápková [27] define a number of weaknesses in the financial analysis. In the case of negative, respectively inconclusive results, the bank’s analyst must consider the significant determinants of the financial analysis in the context of credit risk. The process of the financial analysis, despite its primary exact character, requires a certain amount of imagination, 65 Recent Advances in Environmental and Earth Sciences and Economics [7] professional knowledge and experience of this process from a credit analyst because for example, same numbers can lead to different results or indicators of profitability of the company may be subjectively biased by the massive "tax optimization." Paradoxically, if the business grows too quickly, also the risk of growth management grows too. The company does not handle the enormous personnel, managerial, capacity, logistical growth in relation to management of customers, or in the area of complaints. There are still many factors that need to be considered in an assessment of the future financial health of the company. [8] [9] [10] [11] [12] V. CONCLUSION The aim of this article is to introduce an upgraded model of the loan process in relation to the segment of small and medium-sized enterprises, which would respond more appropriately to their credit requirements and would assess their credit worthiness more correctly. Theoretical analysis and practical verification of the quality of internal rating models created by us has shown that these models have a limited quality and a number of outstanding problems. Rating models are important for the bank, but they should not have a function of the credit machine. For that reason there was introduced an innovative model of the credit process in the SME segment, which should bring the optimization of credit decisions, a reasonable level of efficiency of credit processes through quantification and optimization of operating costs in the context of an individual approach to SMEs. Our collective assumes that at least 20% of the companies are incorrectly graded by the IRM model, which means that with the proper use of the methodology for the credit process proposed by us, the bank may provide a significant amount of safe loans. In the next phase of our research, our team will focus on the quantification of the effects of our model on the financial performance of commercial banks. We are planning to conduct quantitative research dedicated above all to find out how many non default clients were refused in the lending process due to harsh criteria currently used by commercial banks. [13] [14] [15] [16] [17] [18] [19] [20] [21] [22] [23] [24] [25] REFERENCES [1] [2] [3] [4] [5] [6] [26] Agostino, M., Gagliardi, F., Trivieri, F. (2011). Bank competition, lending relationships and firm default risk: An investigation of Italian SMEs. [27] International Small Business Journal, 30(8): 907 – 943. Altman, E.I., Sabato, G., Wilson, N. (2010) The value of non-financial information in small and medium enterprise risk management. The Journal[28] [29] of Credit Risk, Vol. 6, No 2, 2010, pp. 95 – 127. Beck, T., Demirgűc-Kunt, A., Martínez-Pería, M. S. (2011). Bank Financing for SMEs: Evidence Across Countries and Bank Ownership Types. Journal [30] of Financial Services Research. Vol. 39, 1-2, pp. 35 – 54. Behr, P., Guettler, A. (2007) Credit Risk Assessment and Relationship Lending: An Empirical Analysis of German Small and Medium-Sized [31] Enterprises. Journal of Small Business Management 45(2): 194 – 213. Belás, J. et al. (2013). Finanční trhy, bankovnictví a pojišťovnictví. Žilina: [32] Georg. Belás, J., Cipovová, E., Novák, P., Polách, J. (2012). Dopady použitia základného prístupu interných ratingov na finančnú výkonnost banky. E+M Ekonomie a Management č.3/2012. ISBN: 978-1-61804-324-5 66 Belás, J., Cipovová, E. (2013). The quality and accuracy of bank internal rating model. A case study from Czech Republic. 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