Live your life. Create your destiny.
Development of a
Quality Management System (QMS)
at TUT
A Finnish-HEQC-TUT Project
Dhaya Naidoo
University of Zululand
20 October 2008
Directorate of Quality Promotion
Tel. (012) 382-5085 • Fax (012) 382-5218 • [email protected] • Private Bag X680 • Pretoria • 0001
Directorate of Quality Promotion
Project Overview
 Institutional Context
 Merger of 3 Technikons
 New Institutional Type (UoT)
 1st merged UoT Audited by HEQC (2007)
 Project Objectives
 Quality Management Arrangement
 Self-Assessment and External audit
 Outcomes inform development of QMS
Directorate of Quality Promotion
Project Implementation
 Parallel Processes
 Institutional arrangements for QM
 Establishment of a dedicated quality directorate
 Charter and Mandate
 Institutional Self-Assessment
 External Audit
 Quality Improvement Plan
Directorate of Quality Promotion
QMS Development
 Capacity Building
 Staff Training
 Appointment of External Expert (2008)
 Policy Environment
 Policy Approval Monitoring and Evaluation
 Electronic Systems Development
 Policy Tracking Dashboard
 QMS
 QMS rollout
Directorate of Quality Promotion
Quality Management
Strategic & Operational
Strategic
Council
Senate
EMC
Quality
Management
DVC / REG
Exec Director
Directors
Operational
Line
Manager
Staff
Directorate of Quality Promotion
Strategic approach to quality
A – APPROACH: (doing the right things)
D – DEPLOYMENT: (do the things the right way)
R – RESULTS: (how well did things go?)
I – IMPROVEMENT: (how can we do better?)
Directorate of Quality Promotion
6. IMPROVEMENT
5. RESULTS AND INDICATORS
4. PROCESS MANAGEMENT
3. RESOURCE MANAGEMENT
2. POLICIES
1. LEADERSHIP
Relationship between approach and framework
Directorate of Quality Promotion
Constraints
 Organisational Transformation




Merger
Institutional Type
Organisational Maturity
Organisational Cohesion
 External Policy Environment
 Transformation of the HE Landscape
 HEQF
 External Audits
Directorate of Quality Promotion
Way Forward
 Consolidate QM Gains
 Strategic rather than Compliance QM
 Institutional Approval and Adoption of
QM Strategy, Policy, System and
Approach
 Institutional Capacity Building
 Monitoring and Evaluation