Business Management, 13e
CHAPTER
1
Managers and Managing
1.1 The Role and Work of Managers
1.2 The Historical Development of Management
1.3 Managing in the Twenty-first Century
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2
1.1 The Role and Work of Managers
GOALS
● Define management and the functions all
managers complete.
● Differentiate the work of several levels of
management.
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Business Management, 13e
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Moving Into Management
● The changing nature of management
● Mangers make up only a small percentage of all
employees in a company
● The daily work of managers is quite different from
the work of employees.
● Management activities
● The process of accomplishing the goals of an
organization through the effective use of people
and other resources
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Business Management, 13e
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Management Functions
● Planning – analyzing information and making
decisions about what needs to be done
● Organizing – Concerned with determining how plans
can be accomplished most effectively and arranging
resources to complete work
● Implementing – carrying out the plans and helping
employees to work effectively
● Controlling – evaluating results to determine if the
company’s objectives have been accomplished as
planned
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Checkpoint
● What are the four management functions that
all managers complete?
● Planning
● Organizing
● Implementing
● Controlling
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The Work of Managers
● Managers and nonmanagement employees
● Completes all four management functions on a
regular basis and has authority over other jobs
and people.
● Levels of management
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How Managers Spend Their Time
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Checkpoint
● How is the work of supervisors different from
the work of middle managers and executives ?
● Supervisors are typically the first level of
management and often have many nonmanagerial
activities to perform.
● Middle managers usually specialize in one part of
the business or a management function
● Executives are at the top of the company and
focus on planning and organizing decisions that
affect the entire company
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1.2 The Historical Development of
Management
GOALS
● Describe historical changes in management
that led to the beginning of management
science.
● Describe four different philosophies that have
been used to manage organizations.
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Management through the Ages
● The earliest forms of management
● Instincts, intuition, and experience to decide how
to organize work and operate the business.
● The Industrial Revolution
● The era of the eighteenth and nineteenth
centuries in which machine power replaced
human and animal power in the production
process
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Checkpoint
● How did the Industrial Revolution change the
way work was done?
● Machine power replaced human and animal
power in the production process
● Rather than individual craftsmen completing the
work on each product, businesses could hire
several employees to operate the new machines
● Greater production and larger number of products
for sale.
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Changing Approaches to
Management
● Management science
● The careful, objective study of management decisions
and procedures in order to improve the operation of
businesses and organizations
● Theories of management
● Classical management
● Studies the way work is organized and the procedures used
to complete a job in order to increase worker productivity.
● Piece Rate – where employees are paid based on the
amount of work they produce.
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Changing Approaches to
Management
● Theories of management
● Administrative management
● Identifies the most effective practices for organizing
and managing a business
● Authority and Responsibility
● Unity of Command
● Adequate Compensation
● Espirt de corps
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Changing Approaches to
Management
● Theories of management
● Behavioral management (Human Relations
Management)
● Directed at organizational improvement through
understanding employee motivation and behavior
● Quality management
● Total commitment by everyone in an organization to
improve the quality of procedures and products by
reducing waste, errors, and defects.
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Checkpoint
● What are the differences among the four
theories of management?
● Classical studies the way the work is organized and
the procedures used to complete a job in order to
increase work productivity.
● Administrative identifies the most effective
practices
● Behavioral is employee motivation and behavior
● Quality is commitment by everyone
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1.3 Managing in the Twenty-first
Century
GOALS
● Describe ways that the workforce and work
are changing.
● Discuss important factors that influence the
management strategy of an organization.
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Changes and Challenges for Managers
● Workers
● The make up of the workforce is becoming diverse
based on a number of factors including age, ethnic
background, gender and education.
● Over 60% of the anticipated 47 million job
openings in the U.S. will require some education
beyond high school.
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Changes and Challenges for Managers
● Work
● Technology is quickly reshaping organizations
● Jobs require workers to think critically, solve
problems, and make decisions
● Competition
● Rivalry among companies for customers
● Technology
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Projected Changes in the Age of the
U.S. Workforce
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Projected Changes in the Ethnicity of
U.S. Workforce
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Checkpoint
● How will the U.S. workforce be different in
2050?
● Older workers will make up a larger proportion of
the workforce while the youngest workers will
obtain more education before entering labor
force.
● Black, Hispanic, and Asian workers will make uo
nearly half the workforce.
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22
Developing a Management Strategy
● A carefully developed overall approach to
leading an organization.
● The business
● The work
● The business environment
● The management
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Developing a Management Strategy
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Moving Into Management
● Challenging
● Exciting
● Demanding
● Rewarding
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