Denise Capretta, COMT, LDO, ABOC, NCLEC
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• Reduce cost and boost revenue.
• Increase available chair time for new patients.
• Improve patient satisfaction.
• Training and education for office staff.
• Attract and retain patients.
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THE AVERAGE DOCTOR REDO
RATE OF AN EYE CARE
PRACTICE IN THE US.
DO YOU KNOW YOURS?
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$300
$5K
9
Average new-patient revenue lost
due to redo patient visits.
OR MORE
Average number of doctor redos
per month in a practice
Average annual staff cost for
submitting redos.
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THE IMPACT ON YOUR STAFF
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•
Rx Change
•
PD Measurement
•
Lens Style
•
Material Change
•
Frame Change
•
AR Coating
•
Seg/fitting Height
•
Tinting
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• Prescription in lensometer
• Distance PD and seg height
• Distance and near vision
• Size of reading area in frame
• Back-vertex, panto and face form
wrap
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Vision without and with cataracts
Vision with glaucoma
Vision without and with diabetic retinopathy
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• First-time progressive wearer?
• Dramatic change in Rx?
• Different frame style and size?
• Lifestyle needs?
• Office worker or tennis player?
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Verify it!
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A second opinion
is always a good
course of action.
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• Mark your calendar.
• Check in with your patient.
• Regain their confidence.
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• Unlimited remakes?
• One free remake?
• 50% off remakes?
Have a written policy in
place.
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THANK YOU
©2017 Vision Service Plan. All rights reserved.
VSP, Unity, sunsync and otto are all registered trademarks, and TechShield is a trademark, of Vision Service Plan. All other brands or marks are the property of their respective owners.
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