Darebin Arts Ticketing Form
Please type your responses and submit in Word format, using a separate form for each event.
OFFICE USE ONLY
Date received:
Presenter/Company Name:
Inside charge:
Darebin Arts split:
Contact Name:
Postal address:
Settlement cheque will be posted to this address.
Cheque to be made out to:
Contact email:
Contact
Company
Contact phone:
Alternative authorised contact(s):
(May request changes/complimentary tickets)
Event Name:
Preferred on-sale date:
Venue:
Darebin Arts & Entertainment Centre – Main Auditorium (395)*
Darebin Arts & Entertainment Centre – Main Auditorium (383 without galleries)*
Darebin Arts & Entertainment Centre – Other (Please specify:
)
Please indicate preferred capacity of your venue if less than the above capacity is required:
*Seating Style:
The Darebin Arts & Entertainment Centre Main Auditorium has allocated/numbered seating.
If you wish to alter the seating style to general admission please tick here and we will
contact you to discuss (costs may apply).
Event Dates/Times:
DAY
DATE(S)
SHOW 1
START
SHOW 1
FINISH
SHOW 2
START
SHOW 2
FINISH
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Interval
Will there be an interval?
Yes, commencing approx.
minutes after performance start, for
minutes (max 20 mins).
No
The venue kiosk/bar will be open at management discretion, generally from 30-50 minutes prior your
performance and during intervals.
Please indicate here if you require the bar to remain open at the end of the performance
(costs may apply):
Ticket Prices
Please list the total price to the customer, including venue per-ticket inside charges:
(You are not obliged to offer all of these prices, nor to limit your ticket types to these below. Please discuss your
preferences with us. We also kindly ask that you consider setting prices as whole dollar amounts)
Full/Standard: $
Concession:
$
(Students, Heath Care Card holders)
Child:
$
(Default maximum child age is 15, please specify alternative preference:
Group:
$
(Specify min group size, otherwise venue default is 6:
Family:
$
(4 tickets, max 2 adults)
)
)
If you wish to offer other prices/ticket types (including previews, cheap nights, early bird,
competitions, give-aways and other special offers) please note the details of your request in the
space below and our Ticketing Supervisor will contact you to discuss. Please do not advertise any
ticket offers or promotions without confirmation from the venue and note that costs may apply for
special ticket sales requirements.
Complimentary Tickets
You may request a maximum of 10% of your venue capacity* as complimentary tickets, these will be
charged to you at the rate set out on page 5 of this form. Please submit the Complimentary Ticket
Request form provided with sufficient notice. Complimentary tickets must not be on-sold.
Babies under 2 years of age will be admitted to the venue free of charge as long as they are seated
on a ticket holders lap. If you do not wish this to happen please select the appropriate reason:
Children’s show: All children 12 months and over must buy a ticket.
Event not suitable for babies due to content and/or noise levels.
Box Office and Venue Staff who have seen a performance are better equipped to promote your
event to audiences (applicable to public seasons of two or more performances).
Please indicate here that you are happy for members of our venue staff to view a performance
using an unsold seat. Staff will be issued with a maximum of one ticket per season, will not take a
seat that may otherwise be sold, and there is no complimentary ticket charge applicable to the hirer.
*Requests for complimentary tickets above this allocation will be considered on a case by case basis.
Ticket Sales
100% of ticket sales will be processed through Darebin Arts unless your event is part of a festival or
outlet to which you are obliged to offer an allocation. Charges may apply to external ticket sales.
Please indicate here if and provide details below if you are obliged to allocate tickets to a festival
or other outlet:
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Event details
Please supply text to be displayed on your ticket sales page:
Max 200 words including quotes, excluding dates/times/prices. Please use SINGLE quote marks.
Web links
Supply the full URL of any web links you would like to be included on your sales page:
Image
Please email a square image, min 300 x 300 pixels, to [email protected]
Age Suitability
Provide an accurate description of the age range your performance is appropriate for:
Warnings
Detail any warnings such as content (language, nudity), production (strobe lighting, smoke effects):
Latecomers
Do you permit latecomers to enter the theatre:
Yes
Yes but at certain times
No
Please provide details:
Held Seats
If you wish to request a hold on any seats for film/photography, special guests etc, please include
details here (including performance date/s and preferred seat locations):
Filming/Photography
Do you permit your audience to use any of the following:
Photography
Flash Photography
Video
Access
All of our venues are wheelchair accessible (places are limited), and the Northcote Town Hall
Studios and Darebin Arts & Entertainment Centre provide a Hearing Augmentation service.
Do you expect any patrons with accessibility requirements?
Please provide details:
Yes
No
Merchandise
Will you sell any merchandise during or after your performance?
Please indicate if you require table(s):
Yes
Number:
Yes*
No
(max three)
*You must provide your own signage, staff and float and please note that the venue collects an 11%
commission on all venue merchandise sales, please complete and submit the merchandise form
provided.
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Marketing
Your event will be listed on our venue website and/or events calendar and flyers and posters
displayed at our venue. It is recommended that you supply us with approx. 200-500 flyers and 6-8
posters between 3-6 weeks prior to your event.
It is your responsibility to undertake all other marketing for your event. Special ticketing offers and
give-aways MUST be discussed and approved before they are promoted.
Please ensure you display any required logo on your marketing material and that this material is
approved by the venue before printing.
Ticket sales information for your marketing material is as follows:
Northcote Town Hall
189 High Street, Northcote
www.northcotetownhall.com.au
Ph. 03 9481 9500
Darebin Arts and Entertainment Centre
Cnr Bell Street and St Georges Road, Preston
www.darebinartscentre.com.au
Ph. 03 8470 8280
Phone bookings and ticket collections Monday to Friday 9am-5pm, and 1 hour prior to performance.
Internet bookings 24-hours a day.
If you wish to discuss marketing options using our venue mailing lists please tick here.
(costs and conditions may apply)
Sales Reports
You will be provided with a user name and password to check your event sales online. We will
provide advice on saving and sharing these reports however we are unable to email sales reports.
Settlement Times
Within 5 working days of your final performance date you will be provided with an interim ticketing
report. These figures will be reconciled by our financial department at the end of the calendar
month, after which you will receive a final settlement report and a cheque will be posted.
Therefore please allow approximately six weeks from the end of your event for receiving full
settlement.
Agreement
I have read and understood the fees information and ticketing policy below.
I have paid all applicable deposits.
I have current public liability cover and have provided a copy of my certificate.
I understand that if all conditions are met, tickets will go on sale within 5 working days of
submission of my fully completed form, or on the date I have nominated (whichever is later).
I understand that full settlement will be paid up to six weeks following the final performance date,
and have provided correct contact details for receipt of the cheque.
Signature: ___________________________
Name:
Date:
Please submit pages 1-4 of this form in MS Word format via email to the Ticketing Supervisor
[email protected] with a scanned or photographed copy of page 4 showing your original
signature.
For assistance completing or submitting this form please call Luana Boothey on 03 8470 8903.
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Ticket Fees and Charges – City of Darebin Arts Venues
Valid to June 30, 2015
Charges to hirer/event:
Per ticket inside charge
Commercial
Standard
Not For Profit
$3.15
$2.60
$2.10
*Incorporated and registered.
Alter seating to General Admission $0.50c additional charge per ticket
Sell through other outlet
$0.50c additional charge per ticket
Per complimentary ticket (up to 10% of capacity)*
General Admission
$0.80
Reserved Seating
$1.60
Charges to customer:
Per transaction additional charge
Per telephone booking
$4.00
Per internet booking
$2.10
*Complimentary tickets are made available for people with a disability who require a companion to
enable them to access arts and community activities, through the Companion Card program. These
complimentary tickets will not incur any fees or charges to the hirer/event.
*The venue will hold four House seats for every performance for use at the discretion of venue
management. Unused House seats will be released for sale if not required. Allocated House seats
will not incur any fees or charges.
*Complimentary tickets requested above your agreed or contracted allocation are charged at the full
per ticket rate for your hire.
City of Darebin Ticketing Policy
1. Box Office Locations and Contact Details
Northcote Town Hall, 189 High Street, Northcote VIC 3070. Ph. 03 9481 9500
Darebin Arts and Entertainment Centre, Cnr Bell St & St Georges Rd, Preston VIC 3072 Ph. 03 8470 8280
www.darebinarts.com.au
www.northcotetownhall.com.au
www.darebinentertainmentcentre.com.au
2. Box Office Hours
Monday to Friday, 9am to 5pm and from one hour prior to performances (closed public holidays)
Online ticket sales are available 24 hours a day, up to 2 hours prior to performances
3. Fees and Charges
Transaction fees apply to telephone and online bookings to cover card processing fees, staffing and
equipment. Transaction fees are not applied to in-person bookings as part of our commitment to customer
service. Please refer to the current fees and charges listed on our venue websites.
4. Payment Methods
In person: Cash, EFTPOS, VISA, MasterCard
Online and by telephone: VISA, MasterCard
4.1 All bookings must be paid for at the time of processing.
4.2 Reservations and payment by cheque or invoice may be accepted in exceptional circumstances at the
discretion of the Ticketing Supervisor, final payment must be made within the specified time frame.
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5. Ticket Collection
5.1 Reserved seating tickets booked by phone or online may be collected during box office opening hours.
5.2 General admission tickets booked by phone or online may only be collected one hour prior to the
performance.
5.3 Patrons are required to show ID in the form of the credit card used for booking, or photo ID, to collect
tickets. In the absence of these forms of ID tickets will be issued at the discretion of box office staff.
5.4 Uncollected tickets will not be re-sold and are not refundable.
5.5 Latecomers will be admitted at the discretion of venue staff and subject to the event.
6. Concessions
6.1 Valid concession cards must be presented at the time of ticket collection, or the balance to the value
of a full price ticket may be charged.
6.2 Concessions are offered where available to the following patrons:
i.
Full-time students
ii.
Health Care Card and Pension Card holders
iii.
Children aged under 16 years
7. Babies
7.1 Children under two years of age will be admitted without a ticket to performances deemed appropriate,
provided they sit on a ticket holder’s lap and do not occupy a seat.
7.2 For specified family and children’s shows only babies under 12 months will be admitted without a
ticket.
7.3 Prams are not permitted within the theatres and must be stored in the foyer areas designated by
venue staff.
8. Disturbance
Admission to our venues is at the discretion of our venue staff. Any patron causing a disturbance during the
performance will be asked to leave and will not be entitled to a refund of their ticket.
9. Accessibility
The City of Darebin is committed to improving access for all people. It is important that box office staff are
notified of any access requirements at the point of ticket purchase so that arrangements can be made.
9.1 All venues within the Northcote Town Hall and the Darebin Arts and Entertainment Centre are
wheelchair accessible. Not all seating is accessible, please notify box office staff of your requirements
when purchasing tickets.
9.2 Companion Cards are accepted for all performances, please present your valid card or provide the
card number and expiry date when purchasing tickets to receive one complimentary companion ticket.
9.3 Guide dogs are welcome at our venues. Please notify staff when purchasing tickets.
9.4 Auslan interpreters may be arranged subject to the discretion and budget of the Event Producer.
Please contact the Ticketing Supervisor to enquire.
9.5 A Phonic Ear Hearing Augmentation System is installed in the Darebin Arts and Entertainment Centre
Main Auditorium and the Northcote Town Hall Studio 1 and Studio 2. Please notify staff when
purchasing tickets that you require this service.
9.6 Multilingual translation services are available when purchasing during office hours, please ask box
office staff.
9.7 National Relay Service:
i.
TTY users please phone 133 677 and ask for the relevant box office number.
ii.
Speak and Listen users please phone 1300 555 727 and ask for the relevant box office
number.
iii.
Internet Relay users please connect to www.iprelay.com.au/call/index.aspx and ask for the
relevant box office number.
10. Refunds and Exchanges
Patrons are advised to check the details of their tickets immediately upon purchase as there are no refunds or
exchanges offered on tickets sold. This includes:
10.1 Where a patron is late, unable to attend or chooses not to attend a performance.
10.2 Where a patron is asked to leave the venue by venue staff due to disturbance.
Exceptions may include:
10.3 Where a performance is re-scheduled or cancelled.
10.4 Where an error has been made by staff and/or the ticketing system and the patron has notified box
office staff prior to the performance.
10.5 Where a performance is sold out and a patron does not require all of their purchased tickets.
Refunds may be processed if these ticket(s) are able to be sold to another patron.
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10.6 Other exceptional circumstances at the discretion of the Ticketing Supervisor, Venue Team Leader
and/or the Event Producer. Customers may be required to submit a written request.
10.7 Tickets may only be refunded or exchanged if the original ticket is provided to box office staff.
11. Lost Tickets
11.1 Replacement tickets will be issued at the discretion of the Ticketing Supervisor and/or box office staff
in the hour prior to a performance.
11.2 Patrons must contact the box office to report the loss or damage of any ticket(s) at the earliest
opportunity.
11.3 Patrons holding a re-issued ticket for a General Admission performance may be required to wait until
all original ticket holders are admitted, and for sold out performances admission will be subject to the
discretion of venue staff.
12. House Seats
12.1 Four House seats are held by the venue for each performance and allocated at the discretion of the
Ticketing Supervisor, Venue Team Leader, Operations Manager, and/or Arts, Culture and Venues
Department Manager.
12.2 Unallocated House seats will be released no later than 10 minutes prior to a performance start time.
12.3 Uncollected House seats may be returned to sale within 10 minutes of the performance start time.
12.4 Venue staff may occupy any unsold seat at the commencement of the performance, subject to the
approval of the Event Producer.
13. Privacy and Patron Information
13.1 Patron details are collected and stored for each transaction on our SeatAdvisor ticketing system,
accessed only by City of Darebin Arts, Culture and Venues staff and never supplied to any third
party.
13.2 The City of Darebin may use statistical information in internal marketing reports, which may also be
provided to event producers. Names, emails, phone numbers or addresses will not be used in the
presentation of these reports.
13.3 Patron emails may be supplied to event producers if express permission has been provided.
13.4 Patron phone numbers are used only by box office staff for contact in relation to their booking.
13.5 Patrons are signed up to the Darebin Arts venues mailing list where permission is given by the
patron. Patrons wishing to unsubscribe or who have been subscribed in error, may contact box office
staff.
14. Disclaimer
Every effort is made to ensure that dates, times, prices and other information are correct at the time of
publication or communication. Dates, prices and programming are subject to amendment, cancellation or
postponement without notice. Box office staff will make every effort to notify all patrons who have purchased
tickets for cancelled or postponed performances as soon as possible.
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