NMDHB Values Framework
‘The Primary Colours of Respect’
Draft March 2016
7.1-1
7.1-2
What exactly
does that
mean?
Communicating
effectively
7.1-3
Respect: We care about and will be responsive to the needs of our diverse people,
communities and staff.
Does not meet expectations
Consistently meets expectations
Exceeds expectations
Theme: Compassionate and effective communication with patients, families, carers and colleagues.
Sometimes does not communicate relevant
information to keep patients, families, consumers,
staff & colleagues updated
Consistently communicates full and accurate
information to patients, families, consumers, staff &
colleagues
Proactively communicates and disseminates
information to individuals and across departments to
ensure effective working and progress of actions.
Often gives the impression of being unavailable or
busy and tends to communicate with patients,
families, staff and colleagues only upon request.
Keeps patients, families staff and colleagues
internally and across departments fully informed on
progress and changes to plans. Caters to requests
and prioritises urgency.
Takes the lead in seeking out and anticipating
patients, families, staff and colleagues
communication needs and requests.
Unaware of /or dismissive of existence of specific
cultural needs.
Aware of specific cultural needs and preferences.
Takes time to establish people’s preferences such as
pronunciation of names.
Routinely and consistently respects patients,
families, consumers and colleagues cultural
preferences.
Has not undertaken any cultural training.
Unaware of He Taura Tieke.
Undertaken and regularly updates cultural training.
Demonstrates consistent cultural sensitivity.
Safeguards cultural sensitivity and proactively invites
cultural input to team activities and plans.
Theme: Cultural sensitivity
Theme: Interpersonal skills, courtesy, patience, ability to apologise when slips occur
Takes little account of others thoughts, feelings or
perspectives. Dismissive of other points of view.
Unaware of the impact of their own words, tones,
gestures and facial expressions on others.
Connects with others thoughts, feelings and
perspectives. Takes time to achieve this.
Understands others and can respectfully articulate
others views and reasoning.
Takes action to ensure others needs are understood
and addressed.
Proactively ensures stakeholder engagement and
action upon decision making.
Behaves either with over-familiarity when dealing
with patients or consumers or with a negative attitude
when dealing with others
Consistent in behavioural patterns; courteous, polite,
and considerate. Displays a positive attitude when
dealing with others.
Connects with others and is consistently courteous,
polite and considerate.
Additional themes/comments:
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7.1-4
Innovation: We will provide an environment where people can challenge current
processes and generate new ways of working and learning.
Does not meet always expectations
Consistently meets expectations
Exceeds expectations
Theme: Disposition and attitude towards change
Relies on current practices. Tends to be reluctant to
test new ideas, schemes and designs.
Challenges the current situation. Keeps an open and
critical mind to their environment. Accepts and
understands the need for change
Drives an environment of change. Demonstrates
forward thinking and constantly moves the service
forward.
Attached to existing ways without seeing the need to
explore alternatives.
Listens and is open to suggestions. Responds well
to improvement suggestions, responds in considered
way. Encourages change and shares ideas
Pioneers and sees through change. Puts innovative
improvement solutions and mechanisms in place.
Theme: Attitude towards moving forward, measuring and auditing improvements.
Sometimes advocates change without quantifiable
evidence of outcomes (benefits and costs)
Reviews and refines change initiatives
Leads the introduction of new ways of working
within/ across departments, based on evidence of
best practice, measuring and auditing the changes.
Can be too eager to change without thinking through
and/or planning steps forwards
Uses planned measurements to assess performance
and effects of change.
Addresses problems in a person centered way.
Leads changes or initiatives (large or small) keeping
the focus on the patient, consumer, staff ,colleagues
and overall DHB benefit.
Theme: Reduction of waste and inefficiency
Demonstrates little appreciation of the DHB’s
resources. Tends to see/ perceive resources as an
element outside their role/ control/ influence
Uses and manages DHB resources with appropriate
consideration of ‘value for money’ principles.
Demonstrates an appreciation of DHB resources
and actively promotes or introduces innovative
approaches to effectively manage DHB resources.
Accepts how things stand. Does not volunteer ideas
to reduce inefficiency and / or waste in own work
practices.
Consistently identifies opportunities to reduce waste
and inefficiency and suggests ideas within the team.
Advocates and leads on initiatives to reduce waste
and inefficiency in DHB activities.
Additional themes/comments:
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7.1-5
Teamwork: We create an environment where teams flourish and connect across the
organisation for the best possible outcomes
Does not meet expectations
Consistently meets expectations
Exceeds expectations
Theme: Supporting and empowering staff involvement
Does not display any team spirit. Slow to consider
the needs of other team members or offer help and
support to colleagues.
Strong team player or team leader who display and
respects team values, offers support to colleagues,
empowers staff involvement and contributes to team
goals.
Excellent team player and/or team leader who
constantly seeks to ensure team values are upheld.
Supports colleagues., empowers staff and monitors
and acts on complaints.
Relies on hierarchy and title rather than leading by
example.
Is able to influence others and uses authority only
when needed.
Leads by example and not by title.
Reluctant to challenge unacceptable behaviour.
Challenges unacceptable behaviour
Addressed unacceptable behaviour and ensures
corrective measures are put in place.
Theme: Responsibilities beyond job role and across departmental boundaries
Focuses only on specific job boundaries and
confines responsibility strictly within the job role.
Clear about own role and seeks out opportunities
to contribute outside of job role
Very clear about their role in the organisation and
always ready to venture beyond departmental
boundaries to help solve problems.
Sometimes identifies problems within own work
area but does not assume responsibility for
resolving them, offering solutions or raising issues.
Takes responsibility for resolving problems
directly and indirectly related to other areas of
work. Follows through personally.
Anticipates issues and takes responsibility for
resolving problems. Removes obstacles for others so
that teams can deliver results and succeed.
Theme: Appreciation of wider multi-disciplinary team
Limits interactions to immediate colleagues and
support team.
Responds to invitations to consider opinions of
wider MDT
Actively seeks out ways of working better with the
wider MDT, including allied health and consumers
themselves.
Tends to be dismissive of the contributions of staff
from other teams.
Respectful of the opinions and contributions of staff
from other teams.
Actively seeks to canvas the opinions of the wider
MDT. Proactively includes the wider MDT in regular
audit and improvement activity.
Additional themes/comments:
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7.1-6
Integrity: We support an environment which expects openness and honesty in all our
dealings and maintains the highest integrity at all times.
Does not always meet expectations
Consistently meets expectations
Exceeds expectations
Theme: Personal accountability and self improvement
Does not always accept responsibility for own actions
Takes full responsibility for own actions
Is self aware, able to inspire others and creates a
learning culture.
Defends own practices and does not challenge them.
Always transparent and quick to admit mistakes,
regularly reviews practice. Follows actions through
personally to support colleagues.
Consistently acts with professionalism and integrity,
being a role model. Influences others by offering and
accepting feedback, coaching and the sharing of
best practice as appropriate.
Does not see the necessity of continuous personal
improvement and development of new knowledge
and skills to support changes to role and service .
Little involvement with seeking or receiving feedback
from others.
Provision of negative feedback on others actions via
group or ‘all user’ email, or in front of patients.
Does not collaborate well in transition periods.
Fulfils personal and professional development
requirements for current role. Identifies emerging
personal development needs and actively seeks
development options to meet identified needs.
Fulfils or exceeds personal and professional
development requirements for current role.
Responds well to feedback and provides feedback
constructively to others.
Collaborates well in transition periods.
Seeks feedback from others and consistently offers
constructive feedback.
Collaborates across the DHB bringing fresh thinking
and implementing new benchmarks.
Theme: Responsibilities beyond job role and across departmental boundaries.
Focuses only on specific job boundaries and confines
responsibility strictly within the job role.
Clear about own role and seeks out opportunities to
contribute outside of job role
Very clear about their role in the organisation and
always ready to venture beyond departmental
boundaries to help solve problems.
Theme: Contribution to organisational integrity and organisational goals eg: ‘Safe, skilled and compassionate’
Does not always follow or keep up to date with DHB
policies and procedures
Is aware of and consistently follows DHB policies and
procedures
Consistently follows, shapes, advocates for and/or
develops DHB policies and procedures as
appropriate to role.
Overlooks or minimises own and others mistakes and
/ or omissions. Does not consistently report errors/
near misses.
Identifies, reports and corrects mistakes, omissions
and near misses.
Anticipates errors, mistakes and/ or near misses and
proactively deals with them. Discusses with
colleagues and uses as a learning opportunity.
Communicates lessons learned across departments.
Additional themes/comments:
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7.1-7