Team Manager (Young People)
(Maternity cover)
Information pack
Knightstone Housing
A little bit about us…
We're a leading housing association in Somerset and the West of England, building vibrant, stable and safe
communities where people can make their homes. We provide services to over 23,000 people in 11,000
homes, and build around 300 homes a year.
Not only do we build homes, we also build communities. We work closely with residents to create friendly
neighbourhoods that people are proud to call their ‘home’.
We employ around 580 talented people to deliver our valuable services. Whether they’re working in the
office in Weston-super-Mare, or out and about across our nine local authority areas in Somerset and the
West of England, each and every one of them is key to our success.
One Team, One purpose:
Creating better futures together
Vision:
We aspire to be the leading investor in homes, people and communities in the
West of England and Somerset delivering great services.
Values:
- Empathy
- Professional
- Integrity
- Commitment
We need people who are passionate about what they do; people who can make a difference to people's
lives, every day. To see this in action, check out Little Castles, a film all about us:
www.knightstone.co.uk/about-us/.
We're always looking for fresh ideas. We believe that it's only by listening to each other and working
together as one team, that we can be the best that we can be.
About our West of England Team
We're a large but friendly team comprising of approximately 40 staff covering 10 supported housing
contracts across Bristol, South Gloucester and North Somerset.
Why our Young People Service Team is great…
You’ll be managing a team working with vulnerable young people aged 16-25, who are impacted or
threatened by homelessness in the North Somerset, Bristol and South Glos area. The service also supports
young people who are leaving care.
The support provided will help young people to achieve their goals and aspirations, give them skills to
become resilient adults who can contribute positively to the community.
This is more than supported housing; it is about helping young people to find their advantages in life as well
as somewhere to live independently, developing skills and understanding and helping them to maintain
their resilience.
The team manager will manage a variety of high and low support services for Young People: North
Somerset service includes a 24-hour high support scheme as well as low support services across Westonsuper-Mare. Our South Gloucestershire contract covers service for young mums and single homeless whilst
the Bristol contract is a single homeless ‘floating’ and accommodation based low support service.
The team manager will directly manage 10 full time staff members– seven support workers and three night
workers.
There’s a space in our team… are you the right person to fill it?
We are looking for a Team Manager to join our Supported Housing team delivering a variety of supported
housing services across the West of England. During the maternity cover, you will be a vital addition to our
team and focus primarily on providing services to vulnerable residents and clients who are homeless or at
risk of homelessness. You and your team will need a positive “can do” approach to client-centred work and
be committed to providing excellent customer service, going the extra mile to ensure the very best
outcomes for your clients.
This is not a job without its challenges and you will need resilience in dealing with people coping with a
range of issues and your team will be looking for a stable and confident manager to provide direction and
support.
Job Description
Job Specifics
Terms and Conditions:
Contractual:
Contract type: Permanent/Temporary – This is a temporary contract for a period up to a maximum of 12
months to cover maternity leave.
Contracted hours: 37.5 hours per week Monday to Friday with half an hour unpaid lunch
 You also need to be prepared to work flexibly to meet the needs of the service.
Salary: start salary £27,295 pa pro rata for contract period (Grade 4).
Location: office based. The main office you will work from is Weston Gateway, Weston super- Mare,
although there will be opportunities to also work from ‘touchdown’ points in Bristol and South Glos. Some
home working may also be possible depending on service requirements.
Probationary period: Six months
Disclosure Barring Service (DBS) Check: Please note that appointment would be subject to satisfactory
checks through the DBS. Due to the type of position this will be an enhanced check.
Annual leave: 25 days per year, increasing to 30 days in the following calendar year after five years’
service, plus statutory holidays. Annual leave year: 1 January to 31 December.
Company sick pay: in probationary period 10 days full pay. After confirmation of appointment: Eight
weeks full pay and five weeks half pay. After five years’ service: eight weeks full pay and 10 weeks half pay.
Notice period: During probationary period: One week. After confirmation of appointment: 12 weeks.
Travel allowance:
Medium Mileage User – between 1,000 and 8,500 business miles pa. Receive an allowance of £1,282 pa.
Mileage reimbursed at 38p per mile.
Please note that the allowance and mileage levels are reviewed annually between October and September,
depending on your business mileage undertaken in this period and whether you will be consistently
travelling this mileage as a requirement of your role, you will fall into one of the following categories
commencing the following April.

Low Mileage User – less than 1,000 business mileage pa. Mileage reimbursed at 45p per mile.

Medium Mileage User – between 1,000 and 8,500 business miles pa. Receive an allowance of £1,282
pa pro rata. Mileage reimbursed at 38p per mile.

High Mileage User – over 8,500 business miles pa. Receive an allowance of £4,500 pa pro rata. Mileage
reimbursed at 24p per mile.
Pensions: Auto-Enrolment Pension Scheme: You will be automatically enrolled into this after three
months’ service, providing that you meet certain criteria based on age and salary levels.
After six months service you are eligible to join the Higher Contribution Rate Defined Contribution Pension
Scheme: SHPS DC pension scheme (Employer and Employee contribution rates both 4%).
Private healthcare: Eligible to single cover after five years’ service.
Group Life (Death in Service): Two times annual salary for staff not in pension scheme, from start of
employment. Three times annual salary for those in pension scheme.
Non contractual:
Flexi time: Core work hours from 9.30am – 4pm. Flexi time accrued, a maximum of six days per year, (pro
rata for part time).
How our team is made up
The Team Manager (YP) is shown below together with the seven support workers that report to the post.
The three night workers are not shown on the chart.
We want enthusiastic and dedicated people with the ideas and drive to help shape our organisation today
and in the future. If this sounds like you, we’d love to hear from you.
Hurry… Don’t miss out
Closing date for applications:
Interviews:
Successful applicant start:
9.00am on Monday 9th May 2016
Friday 20th May 2016
July 2016
Still unsure if it’s the job for you?
Give us a call and we can chat through any questions you have.
Darrell Jackson (Strategic Business Manager West of England and Older People)
– Tel: 01934 52600