Improved Processes,
Improved Profitability
Voice Documentation for Healthcare
Common challenges in healthcare
practices
 Description of voice documentation
 How voice documentation addresses
industry challenges

Working with Insurers
Common patient admittance process
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Patient requests a visit or treatment
You call their insurance provider to preauthorize and verify eligibility
You deliver service and charge the
patient as prescribed
You submit a claim to the insurer
30+ days later you receive payment
Working with Insurers
When the process breaks down
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Sometimes the insurer does not properly
track the authorization
When this occurs, they delay, reduce or
deny payment of claims
Why does this breakdown occur?
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Communication with insurers can be
inconsistent or difficult due to
organizational size and call center
complexity
Patient Service Matters
Your practice depends on patients
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Healthcare options are multiplying
Costs are rising
You need to maintain your patient base
Service and comfort drive patient behavior
How can you control service?
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Develop good processes for patient
interactions
Train your staff and monitor their
performance
Work with good affiliates that promote
great patient service
Voice Documentation
Technology that creates digital media
documents from business telephone
calls
 Centrally stores voice documents in
secure network appliance
 Provides the ability to organize,
retrieve, comment upon and share
voice documents

How This Works
1. Your staff calls an insurer for pre-authorization
2. The insurer later reduces or denies your claim so you retrieve
the voice document and highlight the authorization
3. You share the voice document with the claims manager kindly
requesting full payment
Other Uses

Use voice documentation to review
and train on processes
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Patient scheduling
New patient administration
Communications with labs, imaging
centers, hospitals
Insurance communications
Confirm scheduling and other
communications with affiliates such
as imaging centers, etc.
A Solution by Design
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Talkument uses patent-pending Portable Voice Document (PVD)
technology
PVD technology promotes collaboration through its highlighting,
commenting and sharing features
Voice documents never leave the appliance…access is granted via
encrypted file streaming
Access is permissions-based using role definitions and voice document
categorization
Talkument promotes patient care through
information transfer while being fully HIPAA
compliant!
Review
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Healthcare practices deal with payment and service level
challenges due to miscommunication
Voice documentation provides a way to resolve these
challenges efficiently
Talkument offers compliant, easy to use voice
documentation