Stem Cell Transport
Quizzy Questions and other aspects to think about
Annette Rasche, ZKRD
Elizabeth King, Anthony Nolan
Judith Mäck, ZKRD
Ingrid Tistl, ZKRD
Thank you for all the contributed
stories!
 They have been suggested for the second WMDA book.
 Thanks to all the brave couriers and other helpful people who were
involved.
 To our knowledge none of them led to a S(P)EAR.
What topics we found
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Severe Weather Conditions
Delays for different reasons
Cooperative staff (airlines, airport…)
Compassionated passengers
Single incidents
Customs aspects
Unusual solutions
Can you imagine…
…getting stuck with the product at the
airport for 24h due to a snowstorm?
…being locked up in a hotel during
collection while a typhoon is raging at
250km/h outside?
…ground transportation is
impossible due to major flooding
and pilots are announcing strike?
…due to a snowstorm highways are closed
and you need guidance of the police to
reach the collection center for pick up?
There is nothing you can do about the
weather
Just be patient and brave
What has happened before reaching
the collection center?
a. Nothing, arrival as planned
b. Courier lost passport 24h before starting off
c. Aircraft courier was on had to make emegency landing at unknown
destination
d. Courier got off aircraft because of sudden cancellation of collection
All answers are correct
Tell stories behind
What is the most unusual item offered
to the courier at pick up?
a.
b.
c.
d.
A cup of coffee
The product
A kidney
A piece of a liver
Answer c is correct
Tell story behind
Thanks to all the helpfull staff at
airports and on board!
…for getting couriers through security.
…arranging last minute flight changes.
…advising better seating (more
space, closer to doors etc.)
…organising ground transportation between
connecting flights.
…allowing transit without a
proper visa due to flight
cancellation
What we can learn
 usually the staff involved are helpful and appreciative after
explaining the special situation
 sometimes couriers are refused to board a plane
 announcing the transport and informing the airline in advance makes
couriers job easier and more secure
What has happened to couriers
transporting product?
a. During a snowstorm the army helped by picking up the courier
with a track vehicle
b. A cordblood product flew First Class
c. Reaching the TC at night time, every entrance is locked, no one
answers the phone
d. Another passenger got a heart attack and flight had to be diverted.
Answers b, c and d are correct
Tell stories behind
Why has a product been stuck in
customs?
a.
b.
c.
d.
customs officers fear it is an explosive agent
customs officers are uncertain about the value
customs officers are afraid of getting infected
customs officers presume couriere carries illegal drugs
Answer b is correct
Tell story behind
What we can learn
 get familiar with customs regulations of your country before you
may import or export a product
 advise your couriers regarding customs procedures of the involved
country
How could efficiency of transport be
improved?
a. Send product with aerial drones
b. Seal transport boxes and send them in the luggage compartment
c. Send couriers with multiple products
Answer c is the most likely
Tell story behind
Thanks for your attention!