ROLE STATEMENT
Community Hubs in Schools Development Officer
DEPARTMENT: Community Wellbeing
DIRECTORATE: Community Services
AWARD CLASSIFICATION: Band 7
REPORTS TO: Coordinator, Family and Children’s Services
ROLES REPORTING TO THIS ONE Nil
PRIMARY OBJECTIVE(S):
DATE: September 2013
The primary objectives of the position are to:
 Establish and facilitate a strong partnership between community, government, business and philanthropy
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Enable and support a place-based service system development in schools
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Develop professional networks with schools and community hub staff
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Interface with local, state and federal government to work with other funded programs and to secure further resources to meet the projects outcomes
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Collaborate with the Centre for Child Community Health, Murdoch Children's Research Institute to provide professional development and training, online hub
resources to hub leaders in schools
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Provide overall project management and report against the project outcomes as required
KEY RESPONSIBILITIES
Key Result Area
Project
Planning
Management
and Governance
Major Activities
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Outcome Requirements
Develop project tools to ensure the community hub project contains the same elements and
are consistent in content and approach for ease of monitoring and reporting across all school
sites.
Work in partnership and consultation with service and funding agencies to coordinate and
implement the project.
Develop strategies for building sustainability to program coordination and network support to
schools.
Identify objectives, target outcomes, potential risks and issues associated with project
implementation and sustainability
Provide network support and professional development support to school hub staff.
Co-ordinate the project EOI process and selection panels.
Support the project governance committee.
Develop reporting templates and processes to ensure timely reporting to the local governance
committee and the steering committee.
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All school hub implementation plans
are monitored to ensure reporting of
targets are in line with business,
funding body agreements
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Delivery of project outcomes are
completed within specified timeframes
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Representation of council and all
meetings attended as required
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Evaluation completed within specified
timeframes
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Project development in ,line with
legislation and best practice
guidelines
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Communication
Strategy
Training and
Learning
Pathways
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Community
Development
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Represent Council at appropriate meetings, forums and other events as required.
Monitor implementation of activities in schools
Attend team, departmental and organisational meetings as required
Ensure evaluation activities are undertaken in a timely manner and reported as required to the
project governance committee.
Keep abreast of changing legislation, new trends, developments and best practice in support
of migrant families
Lead the development of a communication strategy utilising other internal City of Greater
Dandenong council resources.
Promote and support the participation of the target communities and key stakeholders in the
project.
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Provide support to those projects which identify training and learning pathways for migrant
women and their families
Ensure training pathways build and strengthen the individual capacities of migrant women to
actively participate in the community and support the development of language, literacy and
learning skills of their children.
Establish and maintain strong networks with a diverse range of stakeholders who may have
competing needs.
Facilitate networking opportunities for service providers across the community hub project in
schools.
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Work collaboratively with schools and service providers, community groups and parents to
build community capacity developing, implementing and sustaining initiatives for migrant
women and their families in the community
Develop links and consult with key stakeholders including local migrant service providers and
schools to assist in the identification of possible strategies to strengthen service delivery of
community hubs in schools
Facilitate community education and training opportunities for school staff, community groups
and individuals in Greater Dandenong.
Represent Council positively at all times and foster positive working relationships across
Council and with project partners and stakeholders
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Communication Strategy developed
and implemented utilising internal
resources
Community stakeholders engaged
and participating in project
Provide opportunities for training and
networking
Networks developed and maintained
with service providers through the
community hubs
Community Hub initiatives developed
and implemented
Parent/carers and local service
schools are consulted in regard to
local issues and possible strategies.
Professional Development
opportunities are available to school
staff, community groups and
interested individuals on supporting
migrant families.
Operations,
Administration
and Budget
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Identify funding opportunities and in liaison with the Coordinator Children’s and Family
Services make applications as appropriate to support the community hubs in school project.
Assist the Coordinator Children’s and Family Services in the preparation of the community hub
budget and in monitoring income and expenditure against the budget.
Ensuring performance to and reporting against external and internally agreed key
performance indicators.
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Funding identified and sought for
project particularly to support their
needs of migrant families.
Budgets developed and monitored. All
key reporting completed
Business Unit
Responsibilities
 Undertake Emergency Management duties as required.
 At all times, maintain the strictest confidentiality regarding ratepayers, customers and
employees.
 Make an ongoing, positive contribution to the Community Services Directorate.
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Assisting in Emergency Management
activities and taking responsibility for
maintaining the highest levels of
confidentiality at all times.
Change
Management
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To positively embrace and adopt
change as it occurs.
Possess a ‘can do’ attitude in order to
embrace new tasks and to assist
others.
Meet the challenges of change as it occurs within the organisation.
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Team
Effectiveness
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Organisational
Requirements
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A demonstrated ability to work in a team environment and actively participate as a team
member of the Department to ensure a cohesive approach to achieving team and corporate
objectives.
Support each other in a team environment to recognise individual team achievements.
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At all times, behave in a manner consistent with personal and professional workplace
standards outlined in Council’s Code of Conduct and human resource policies and guidelines
(including Human Rights & Equal Opportunity, Prevention of Bullying & Violence in the
Workplace, Harassment Free Workplace),
To be mindful of the requirements outlined in the Victorian Charter of Human Rights in the
provision of service delivery and interactions with work colleagues. Acting respectfully,
responsibly and being accountable for actions are fundamental expectations Council has of all
employees and managers,
Adhere to Council’s occupational health, safety & return to work (RTW) policies & procedures
and participate in health & safety training programs and initiatives,
To have an understanding of and ability to work with diversity within the workplace and
community,
Perform other duties as directed within the limits of acquired skills, knowledge and training,
Make an ongoing, positive contribution to the Directorate and organisation.
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A committed and valued leader of the
Family and Children’s Services team.
Be a team player and adopt team
practices that support a team
approach across the organization.
A committed employee operating
within the Code of Conduct and
Human Resource policies of the City
of Greater Dandenong,
An employee who makes a positive
contribution to the City of Greater
Dandenong whilst respecting the
rights of work colleagues and
customers at all times,
OH&S and RTW responsibilities and
authorities fulfilled in accordance with
Health & Safety Document Number
COS0009 (Management
Responsibilities) [WebStar – OH&SCorporate Policies & Procedures]
Overall Position
Accountability
and Authorities
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Manage Council records in accordance with corporate requirements.
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This position will manage allocated resources and provide advice to hub leaders, school principals, service providers participating in the
development of project.
The freedom to act in this position is governed by policies, objectives and budgets with a regular reporting mechanism to ensure
achievement of goals and objectives. Decisions and actions taken by the Schools in Hubs development Officer may have a significant
effect on the project being managed or on the public perception of the wider organisation.
Where this position provides input to project formulation, the work may be of an investigative, analytical or creative nature, with the freedom
to act generally prescribed by a more senior position. The quality of the work of this position can have a significant effect on the policies
which are developed.
This position will have input into policy development within their area of expertise and/or management.
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Corporate records managed to protect
personal information and in
accordance with corporate
requirements.
CHALLENGES
KEY COMMUNICATIONS
Undertaking the accountabilities of the position, the position incumbent will overall:
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Engage with schools in the development, planning and implementation of strategies that will enhance the outcomes for
migrant women and their families in the City of Greater Dandenong.
The ability to demonstrate effective leadership internally and within the community, acting as a key change agent across
service/program, sectoral and organisational boundaries.
Demonstrated analytical skills, along with report writing, submission writing and program development skills and experience.
This position requires skills, showing initiative in, managing time, setting priorities and planning and organizing one’s own
work and where appropriate that of other employees so as to achieve specific and set objectives in the most efficient way
possible within the resources available and within a set timetable despite conflicting pressures.
Exceptional project management, research, conceptual and analytical skills
Knowledge and experience working in school and education settings
Knowledge of community development principles.
Experience in community work with skills in working effectively with community members, particularly migrant and refugee
community members.
Knowledge of various service delivery integration models and the ability to implement and promote integration between
services / projects.
An understanding is required of the long term goals of the Community Services Directorate and Council and of its values
and aspirations and of the legal and political context in which it operates,
Demonstrated knowledge and experience in place-based service delivery, early childhood practice and integrated service
delivery.
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Communication Skills
Required:
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This position requires an
ability to gain co-operation
and assistance from clients,
members of the public and
other employees in the
administration of broadly
defined activities and to
motivate and develop
employees.
The incumbent must also be
able to liaise with their
counterparts in other
organisations to discuss and
resolve specialist problems
and with other employees
within their own organisation
to resolve intra-organisational
problems.
Internal Communications:
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Significant organisational skills, and highly developed interpersonal skills.
Computer skills in a diverse range of customer service applications and PC based office applications such as Microsoft
Windows, word processing, spreadsheets, presentations and communication tools.
Sound governance principles and demonstrated political acumen.Understanding of community capacity building and skills in
implementing community development strategies to meet required needs.
An understanding of how to engage marginalised groups and isolated members of the community.
Knowledge of the relationships between, and ability to develop linkages with, different sectors (eg not-for-profit, businesses,
organisations, community groups and individuals)
Demonstrated ability to be flexible and to show initiative and creativity in the development of services.
Understanding of budget and expenditure management. Knowledge of and familiarity with the principles and practices of
budgeting and relevant accounting and financial procedures are required.
DECISION MAKING
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The position, responsible for coordination of the Schools in Hubs
development programs and the incumbent will be required to use
initiatives to enable and support a place-based service system
development in schools and develop professional networks with
schools and community hub staff,
This position will be responsible for decision making at the
project/operational level for the schools and community hubs project,
including day to day expenditure and processing of specific requests
for funding.
This position is essentially one of being problem solving in nature.
The nature of the work is specialised with methods, procedures and
processes generally developed from theory or precedent. The
problem solving process comes from the application of these
established techniques to new situations and the need to recognise
when these established techniques are not appropriate. Guidance is
not always available within the organisation,
In policy formulation, the primary challenge will be intellectual and will
typically require the identification and analysis of an unspecified range
of options before a recommendation can be made.
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Community Wellbeing
Social Development.
External Communications:
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Greater Dandenong network
of Services for Children,
Families and Youth.
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Greater Dandenong Schools
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Centre for Community Child
Health
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Scanlon Foundation
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Migrant and language school
service providers
KNOWLEDGE, SKILLS, EXPERIENCE, ATTITUDES
(SELECTION CRITERIA)
Essential Qualifications and Experience:
 A degree or diploma in early childhood, education, health, welfare or related field
with several years of subsequent relevant experience, preferably in communitybased project work.
 Demonstrated understanding issues impacting on migrant women and their families
 Demonstrated project management skills including program planning, design,
implementation and evaluation within a community development framework.
 Demonstrated knowledge of community development principles.
 Highly developed written and verbal communication and presentation skills,
interpersonal and organisational skills.
 Strong negotiation and conflict resolution skills including the ability to facilitate
meetings and workshops to maximise participation by individuals.
 Demonstrated ability to work as a member of an effective team.
 Experience in networking, coordinating, and liaising with a wide range of service
providers and other relevant bodies.
 Ability to engage with diverse community members including marginalised groups.
 Working with Children Check.
 Current Victorian Drivers Licence.
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POSITION SCOPE
VERIFICATION
Total Staff Supervised: NIL
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We certify that the content of this Role and Accountability Statement accurately
reflects the overall role and accountabilities of the position.
Budget:
Prepared By:
Jacqueline Gray, Coordinator Family and Children’s Services
Dated: September 2013
Staffing:
N/A
Operational Cost:
N/A
Total:
N/A
Manager Approval:
Martin Fidler, Manager Community Wellbeing
Dated: September 2013
Authorised By:
Mark Doubleday, Director, Community Services
Dated: September 2013
Position Occupant:
………………………………………………………
Dated:
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