PROSPECT FIBRE SERVING AREA – FIRST FIBRE AREA GOES LIVE – NBN CO APPROVED CONTENT
Map screenshot
It’s Time To Switch
It’s here, and it’s time to switch now.
Great news, the National Broadband Network (NBN) is now available in parts of Prospect, Fitzroy and
Ovingham. To confirm NBN availability, look at the map below, visit www.nbnco.com.au or call NBN Co
on 1800 676 626
NBN is an upgrade to the telecommunications network in your area, providing the infrastructure for
affordable high-speed internet and phone access.
Now’s the time to switch.
The NBN will replace existing landline phone, ADSL internet and Telstra and Optus cable internet
services in the areas covered by the purple shading in the map above. Other areas shaded brown will
progressively get turned in the coming months.
The countdown is already underway for these existing services to be switched off. Services will be
permanently switched off in approximately 18-months. If you want to continue making phone calls or
accessing the internet using a landline connection, you’ll need to switch to the NBN.
What to do?
If your address in parts of Prospect, Fitzroy and Ovingham is shaded purple, the NBN service is now
available. The move to the NBN is not automatic. Contact your preferred phone or internet provider
today to order your NBN phone and internet service, or visit www.nbnco.com.au to see how this affects
you.
Medical and/or Security Alarms
Residents and businesses who have special equipment that connects over a landline phone line, such as
a monitored security or fire alarm, EFTPOS machine or medical monitoring device, should contact the
supplier of the device or monitoring service for further advice on what needs to be done for it to work
over the NBN as soon as possible.
Before signing up for an NBN service:
1. Speak to the provider of the device first about how the device will work over the NBN
2. Ask what services over the NBN will work with the device
3. Check if any wiring changes are necessary
Remember:
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•
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We recommend people place their order for services over the NBN with their preferred service
provider as early as possible
When signing up for an NBN service let the service provider know that you have the device and
check they offer the necessary service features for their equipment
Once the device is connected to the NBN and any necessary wiring changes have been done,
test the device and receive confirmation from the device provider that it is working as intended
Medical Alarm Registry
You may also wish to register your medical alarm service with NBN Co to identify where support may be
needed to assist in your move to the NBN. To register:
1. Call 1800 227 300
2. Register online at: https://www1.nbnco.com.au/medical_alarms_register/#!/registration
Businesses and the NBN
The NBN is also for local businesses and if your business is located in an area where NBN fibre is
available, existing landline business phone and ADSL internet are scheduled to be switched off in
approximately 18-months. The NBN may also affect your:
• EFTPOS
• Fax machines
• Alarm systems
Before signing up for an NBN service:
1. Speak to your bank or alarm provider first about how the device will work over the NBN
2. Ask what services over the NBN will work with the device.
3. Check if any wiring changes are necessary
Remember:
•
•
•
We recommend people place their order for services over the NBN with their preferred service
provider as early as possible
When signing up for an NBN service let the service provider know that you have the device and
check they offer the necessary service features for their equipment
Once the device is connected to the NBN and any necessary wiring changes have been done,
test the device and receive confirmation from the device provider that it is working as intended
Organise the switch to the NBN now so these important business services are not disrupted.
Where can I go for more information?
www.nbnco.com.au/switch
Phone the NBN Co Contact Centre on 1800 687 626.
If you need an Interpreter, please call Translating and Interpreting Service (TIS National) on 131 450 and
ask for the NBN Co Contact Centre.
To find information in other languages: http://www.nbnco.com.au/cdmb.html