EDQ Vendor Portal “How To”/Tips & Tricks Guide
This document serves as an email script guide which contains responses to various inquiries from Vendors and
internal EDQ Stakeholders. This document reviews various functions of the Toys R Us EDQ Vendor Portal in
order to create, submit, and manage item information and content within the system.
Table of Contents
Vendor Extranet Set Up & Activation ..................................................................................................................................... 2
Registering Vendor in the TRU Vendor Extranet ............................................................................................................... 3
Adding a User Account to the Vendor Extranet ................................................................................................................ 3
Activating User Account on the Vendor Extranet ............................................................................................................. 4
Changing User Group Notification Email Contact & Permissions: .................................................................................... 4
EDQ Training ....................................................................................................................................................................... 4
Toys R Us Internal Users ......................................................................................................................................................... 4
EDQ Access Request (TRU Internal) ................................................................................................................................... 4
Please confirm TRU Vendor Number ................................................................................................................................. 4
Providing EDQ Login Credentials ....................................................................................................................................... 4
Vendor Cannot Access EDQ................................................................................................................................................ 5
Vendor Cannot Locate Link to EDQ.................................................................................................................................... 6
Please Provide More Information About the Issue/Error Message ................................................................................. 7
Vendors cannot Share Login Credentials ........................................................................................................................... 7
Steps for Buyer to Change Vendor Number on Items ....................................................................................................... 7
Portal Navigation & Functions ................................................................................................................................................ 8
Link to EDQ Can be found on Vendor Extranet ................................................................................................................. 8
Logging into EDQ Vendor Portal ........................................................................................................................................ 8
Vendor Wants to Toggle Between Accounts in the Vendor Portal .................................................................................. 8
Portal Layout ...................................................................................................................................................................... 9
Tracking Item Setup and Maintenance Status .................................................................................................................. 9
Searching in EDQ Vendor Portal ...................................................................................................................................... 10
Searching the EDQ Item Master....................................................................................................................................... 10
Product Data Request Queue / Import Data Request Queue ........................................................................................ 11
Creating & Submitting an Item to Toys R Us......................................................................................................................... 11
Item Setup via “Create a New Item” ............................................................................................................................... 12
Product Submit Delete ..................................................................................................................................................... 12
Setting up Items In Bulk (Item Setup Smartsheet) .......................................................................................................... 12
Inner Pack Qty Cannot Equal 1 ........................................................................................................................................ 14
Non-Merchandise Product Category Error ...................................................................................................................... 14
Creating a Single UPC Assortment – Item Create ............................................................................................................ 14
Creating a Multiple UPC Assortment – Item Create........................................................................................................ 14
Item Ships in Multiple Boxes ........................................................................................................................................... 15
Multi Carton Calculation Tool .......................................................................................................................................... 15
Lead UPC Error .................................................................................................................................................................. 16
Which UPC Should be Selected as the Lead UPC? ........................................................................................................... 16
How to Create a Pallet/Display/PDQ Item ...................................................................................................................... 16
Case Pack Flag & Inner Carton UPC Flag Cannot Both Be Set to Y .................................................................................. 17
Submitting Items to Toys R Us ......................................................................................................................................... 17
Managing the Vendor Action Required Queues ............................................................................................................... 18
Bulk Updating data in the Vendor Action Required queues ........................................................................................... 18
Maintenance (Updating) Item/UPC Information .............................................................................................................. 19
General Item/UPC Maintenance...................................................................................................................................... 19
Creating a Single UPC Assortment - Item Maintenance.................................................................................................. 20
Creating a Multiple UPC Assortment – Item Maintenance............................................................................................. 21
Why is an Item in a Maintenance Holding (Item Holding) Queue? ................................................................................ 22
Vendor has not yet Submitted Maintenance Request to Toys R Us .............................................................................. 22
Why is a Vendor Unable to Request Maintenance on an Item or UPC? ........................................................................ 22
Vendor Wants to Update Buyer (Or Another Item/UPC Level Field) ............................................................................. 23
Changing an Item’s Vendor Number ............................................................................................................................... 23
Vendor Wants to Submit Maintenance Changes in Bulk ................................................................................................ 24
Adding, Disabling and Editing UPCs ...................................................................................................................................... 25
Editing an Existing UPC Number ...................................................................................................................................... 25
Disabling/Deleting UPCs and Variants............................................................................................................................. 26
Moving a UPC from one Item to Another ........................................................................................................................ 27
Duplicate UPC in EDQ – Different Vendors ..................................................................................................................... 27
Duplicate UPC in EDQ – Same Vendor ............................................................................................................................. 27
Adding a UPC to an Existing Item..................................................................................................................................... 28
Disabling/Deleting UPCs and Variants............................................................................................................................. 29
Vendor Cannot Add UPC Using UPC Details Tab In Maintenance .................................................................................. 29
Adding a UPC to an Existing Item..................................................................................................................................... 29
Vendor Cannot Request Maintenance Because UPC is in Website Content Required Queue ...................................... 30
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Vendor Cannot Edit Item/UPC Because it is in Pending Maintenance Review Queue .................................................. 31
UPC Name Field ................................................................................................................................................................ 31
UPC Invalid Error .............................................................................................................................................................. 31
UPC Completeness Score ................................................................................................................................................. 31
Saving UPC Level Information .......................................................................................................................................... 32
Adding Images ....................................................................................................................................................................... 32
Image Requirements: ....................................................................................................................................................... 32
Adding Images to Items & UPC Level ............................................................................................................................... 33
Adding Images to UPC Level via Maintenance ................................................................................................................ 33
Bulk Uploading Images ..................................................................................................................................................... 34
Other Internal Questions ...................................................................................................................................................... 34
EDQ FOM Access............................................................................................................................................................... 34
Quote Sheet Issues - Apptastic ........................................................................................................................................ 34
MRS Feed Times ............................................................................................................................................................... 35
Changes not Feeding to MRS ........................................................................................................................................... 35
Forwarding Emails .................................................................................................................... Error! Bookmark not defined.
Who to Contact ..................................................................................................................................................................... 35
Vendor Extranet Set Up & Activation
You must first register your 5 digit TRU “Domestic” Resource Number in the Vendor Extranet before you are eligible to
receive access to EDQ. Please see the below instructions for registering your 5 digit resource number in the Vendor
Extranet.
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Registering Vendor in the TRU Vendor Extranet
1. Access the site at https://vendorconnect.toysrus.com
2. Click on the “Register Now!” link in the upper left corner of the page.
3. Follow the instructions on the webpage to complete the first half of the registration process.
4. Once you see “you are not done yet” Please contact your security admin or contact
[email protected] (please include your vendor/resource# on the email).
5. Once the profile has been approved you will receive an “Account Activation e-mail”. This e-mail represents
the second part of the registration process. Please carefully read the e-mail as it contains two (2) links: the
first link is to access a VU User Guide or SA User guide; the second link provides you your assigned User ID and
allows you to create your own password. Please note: the User ID will be located above the first password
create box (Please write down both the User ID and password you create, as you will need both to access the
Vendor Extranet in the future).
a. Note – The first individual registered from your company will be approved by Vendor Partnership as
the Security Administrator. All users registering after the first individual must be approved by their
Security Administrator.
Note - Each Vendor must have at least one person registered as the Security Administrator (We recommend each
account have 2 SAs’, in case one SA is out or ill). The role of the Security Administrator is to accept the Master Terms of
conducting business with Toys "R" Us, Inc. and to approve, maintain and monitor Vendor Users for their company. The
first time the Security Administrator is able to access the Vendor Extranet using their User ID and Password, they will be
asked to accept the Master Terms.
Adding a User Account to the Vendor Extranet
Before you are eligible to receive EDQ Vendor Portal access, you must first be set up in the Vendor Extranet. If you
would like to be added, you must contact your Vendor Extranet Security Administrator and have them set you up. Your
Security Administrator must follow the instructions below. Once you are set up in the Vendor Extranet, please email
[email protected].
Please Note: The login Information for the EDQ Vendor Portal is different from your Vendor Extranet Login information
ADDING NEW VENDOR USER TO THE VENDOR EXTRANET
Please don’t forget to do step 8 below, so the user can receive an account activation via email (Please note – if the
user does not receive an account activation via email – please verify you put the correct email address.)
1) Go to My Account. (after you are logged onto the vendor extranet)
2) Click on List Users. The Vendor User screen will appear.
3) Click on Add New User in the upper right-hand corner.
4) Complete the registration form for each User. Note: to save time, you may choose the drop-down menu to populate
the address.
5) Click on the Submit button.
6) IF YOU DO NOT CLICK ON “SUBMIT”, THE CHANGES WILL NOT BE SAVED.
7) The Edit Vendor User screen appears.
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8) Click on Send Account Activation link for the automated approval e-mail to be sent to the new User. (if you do not do
Click on the “Send Account Activation” link, the User will not be able to complete the registration process for the
vendor extranet, because they will never receive the approval email
Activating User Account on the Vendor Extranet
You must first activate your Extranet account on the Vendor Extranet before we may give you EDQ access. I re-sent the
activation e-mail to you.
Please reply to this e-mail after you have completed your activation on the Extranet, and I will set you up in EDQ.
Changing User Group Notification Email Contact & Permissions:
For the EDQ Portal: Please provide your Toys R Us Vendor Number and let us know which of your associates would need
to be added as the User Group Notification Email, and we may update this information for you.
For the Extranet: Please contact [email protected] to provide one of your associates with Administer status
in the Vendor Extranet.
EDQ Training
All prospective EDQ users are required to take EDQ Training in order to receive login credentials. EDQ Training is offered
online and is located on the Toys R us Vendor extranet under EDQ TRAINING AND DOCUMENTS. There you will find the
links to the EDQ Vendor Training Videos and Documents, which will take you through the steps on how to use various
functions of EDQ. Once you have completed the training, please notify the EDQ Support Team at
[email protected] to receive your EDQ login credentials.
Toys R Us Internal Users
EDQ Access Request (TRU Internal)
In order to be granted EDQ access, the user’s supervisor/manager must complete the EDQ User Access Form. Once the
request is submitted, we may then grant the new hire access to EDQ.
Please confirm TRU Vendor Number
We will need to be sure that you are listed as an authorized user in the Vendor Extranet for your company first. Please
provide your 5 digit TRU vendor number. Once I have that information, we will check your access and provide login
credentials.
Providing EDQ Login Credentials
See below for your EDQ login information.
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USERID:
PASSWORD: welcome123
We recommend taking the EDQ training online which is located on the ToysRus Vendor extranet under EDQ TRAINING
AND DOCUMENTS. Here you will find the link to training videos and other helpful documents that will take you through
the steps on how to successfully submit a new item to TRU.
Please Note: The login Information for the EDQ Vendor Portal is different from your Vendor Extranet Login information.
If you need your Vendor Extranet Password reset please contact [email protected]
Vendor Cannot Access EDQ
EDQ is up and running as it should. Please ensure that you are accessing the EDQ Vendor Portal by first logging into the
Vendor Extranet, then clicking on the EDQ link under Applications. You may want to check your internet connection and
try a different browser if you are still experiencing issues.
EDQ Supported Browsers and Versions:

Internet Explorer: Versions 9, 10 and 11

Firefox: All versions

Google Chrome: All versions

Safari: All versions
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It is also possible that you are not inputting the correct login information, in which case I may reset your password for
you.
If the issue continues could you please provide a screenshot of where in the process you are having issues or if you are
receiving any errors?
Vendor Cannot Locate Link to EDQ
After you log into the Vendor Extranet, you will see the link to EDQ on the left side of your screen:
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Please Provide More Information About the Issue/Error Message
Please provide us with more details about the issue you are having including the Style Number, RUS Item Number or
UPC Number with the issue. Are you receiving an error message? If so, please send a screenshot of the error message
you are receiving, along with information about where in your EDQ Vendor Portal process it appeared. How many times
have you received this error message?
Vendors cannot Share Login Credentials
I see that the user name XXX belongs to XXX. Please have them contact us directly and we may send their login
credentials for EDQ.
You can also obtain your own EDQ login by contacting [email protected].
Steps for Buyer to Change Vendor Number on Items
If the items do not yet have RUS Item Numbers, the buyer can simply change the Vendor Number on the items in our
internal system.
If the items do have an RUS Item Number, then the Buyer will have to do several checks before moving the item to the
new Vendor Number. Before you can switch the Vendor Number on an existing SKN, you must first:
1. Consult with your buying team Make sure there is no Inventory or Purchase Orders on the item
2. The buying team must them Check with the Dropship team and Planner if the item can be moved, so there is no
trouble receiving it
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3. Lastly, with approval from both vendor numbers, the buying team can then make the change in our EDQ
Workbench
Portal Navigation & Functions
Link to EDQ Can be found on Vendor Extranet
After you log into the Vendor Extranet, you will see the link to EDQ on the left side of your screen:
Logging into EDQ Vendor Portal
When logging into EDQ, please be sure that you are using the correct portal (Enterprise Data Quality), shown below. The
portal can be accessed via the EDQ link in the “Application Links” section of the Toys R Us Vendor Extranet.
Please Note: The login information for the EDQ Portal is different than the Vendor Extranet. If you are having difficulty
logging into the Vendor Extranet, please contact [email protected]
Vendor Wants to Toggle Between Accounts in the Vendor Portal
You can switch between the different TRU Vendor Resource Numbers linked to your account with the Account Toggle
drop down list found on the top right side of the screen.
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Portal Layout
The EDQ Vendor Portal is set up in a widget based format. There are 5 widgets that serve as a tools for setting up new
items, tracking item setup or maintenance status, downloading item setup smartsheets, uploading smarsheets and
linking users to EDQ training materials and reference documents.
The Vendor Action and Tracking widgets contain numbers which indicate how many items are currently a specific queue.
A user can use the “Person Icons” (



) to see items which items were created by themselves or other users.
1 Person Icon: This icon is not relevant to a vendor user. DO NOT CLICK
2 Person Icon (default): Items that were set up by your and/or all members of the vendor user group
3 Person Icon (Use ONLY in tracking widgets): Items that are submitted to Toys R Us and are in interal team
queues
Tracking Item Setup and Maintenance Status
User may track items throughout the item setup and maintenance processes after they’ve been submitted for setup or
maintenance. In order to do so, locate the “Track New Item Setup” and “Track Maintenacne Request” widgets. Click the
3 Person Icon (Use ONLY in tracking widgets). You will then be able to see where your items are in the process.
Exporting Item and/or UPC Data
You may export item/UPC data from the following queues within the EDQ Vendor Portal, make changes in the exported
smarsheet and upload the changes back into the system for multiple items. (see the “Actioining the Vendor Action
Required queue” section)





Product Submit (Item Data)
Product Data Request (Item Data)
Import Data Request (Item Data)
Website Content Required (UPC Data)
Update Website Content (UPC Data)
1.) Click on the link to the queue from which you wish to export data.
2.) Select the items or UPCs you wish to export by clicking the row and highlighting the selection in gray. To select
multiple items, hold the “Ctrl” button while clicking the other items. To select all items in the queue, click the “Select
All” button
(Click the “deselect” button
3.) Click the download button (
to deselect all items),
) to begin an export of the items in this queue.
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4.) A screen will open. Select the appropriate Smartsheet Export Configuration and click “Start Export”
5.) A status screen will launch and the export will begin. Once the Status reads “Succeeded” a download link will appear
6.) Click the link to download and open the excel file.
Searching in EDQ Vendor Portal
You may search for your products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full
Product Description. You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number,
Manufacturer’s Style Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the
UPC level only. Click the flyout window on the left side of the screen to access.
Once the search is initiated, if your items exist within our system, the item information will populate on the EDQ Portal
screen. Upon selecting an item, you will be able see all item specific information.
Note: Any item that has received an RUS Item Number has already been accepted by the buying team.
Searching the EDQ Item Master
For a list of all of your Eligible items (items that have been assigned an RUS item Number/SKN), you may search the Item
Master located within the search window. You may also search for a list of all of your Eligible UPC’s, which are UPC’s that
have been approved for online sale by our content team.
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Please note: If you are looking for a complete list of your items including inventory information on your item, we offer
this through a program called Green Lion Digital. For more information on this program, please
contact [email protected].
Product Data Request Queue / Import Data Request Queue
If an internal team member has further questions about an item that need your attention before Item Setup can be
completed, the item will be sent to the Product Data Request Queue or the Import Data Request Queue. The item will
be returned with comments, detailing what information is needed on the item to complete setup. These queues are
located within the Vendor Action Required Widget. As they are located within this widget, it is expected that the vendor
user will check these queues frequently to ensure that item setup is not delayed on products.
Creating & Submitting an Item to Toys R Us
Item creation may be executed one item at a time via The “Create a New item” Link, or in batches via the “Item Setup
Smartsheet”, or the Apptastic Quotesheet”. (If you are having issues using the Apptastic Quote sheet, you must contact
the Apptastic Support Team (Email: [email protected] Website: www.Speed-quote.com).
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Item Setup via “Create a New Item”
To set up items one at a time, you may use the Create a New item link. Once you click “Save and Continue” on the
bottom of the Create a New Item page, the item can later be found in the “Product Submit” queue. Once you complete
all required fields marked with an asterisk (*) on the Product Submit page, you may submit the item to Toys R Us.
Product Submit Delete
You can delete items in your Product Submit queue by following the steps below:
Deleting a Single Item
1. Navigate to your Product Submit queue
2. Click on the EDQ ID of the item you want to delete
3. Click on the DELETE button at the bottom of the screen
Deleting multiple items simultaneously
1. Navigate to your Product Submit Queue
2. Select the items or UPCs you wish to delete by clicking the row and highlighting the selection in gray. To select
multiple items, hold the “Ctrl” button while clicking the other items. To select all items in the queue, click the “Select
All” button
(Click the “deselect” button
to deselect all items),
3. Click the submit icon ( ) and select “Submit event” “Delete” and click “OK”
Setting up Items In Bulk (Item Setup Smartsheet)
You may download a Item Setup Smartsheet via the Item Setup Smartsheet Widget. Please Note: The first time you
download the Item Setup Smartsheet, you will first have to activate the widget.
1. Click the Heirarchy Icon in the Item Setup Smartsheet widget
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2. A browse window will opem. Click “TRU Item Hierarchy (TRUProducts). Once it is highlighted in grey, you may click
the “Ok” button at the bottom of the window.
3. “TRU Item Hierarchy” will now appear in the text box of the widget. You may now click the “Export” button at the
bottom of the widget to begin an download of the Item Setup Smartsheet.
1.) User will be taken to the screen below. Once the export is complete, the “Status” row will read “Succeceded” and
the smartsheet is now available for download. To download, simply click the link to the File and Select “Open” when
prompted to launch in excel.
2.) The Item Setup Smartsheet contains all of the fields found in the “Product Submit” queue. However, in the
Smartsheet, various fields will be color coded (the below legend is available on the Smartsheet cover page).
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Blue = Mandatory. Information must be added.
Yellow = Read Only. Information can not be altered.
Yellow with grey text = Conditionally Read Only. Information can not be altered.
Red = The cell holds data that failed the validation.
Tip: When populating your items into the Multiple Item Worksheet, we recommend you do not copy and paste, since it
can cause formatting issues. If you must copy and paste, please ensure that you always Paste Special Values
For in depth training on how to set up items using the Multiple Item Worksheet, please see the Multiple Item Worksheet
Training Video in EDQ University
Inner Pack Qty Cannot Equal 1
The Inner Pack Qty field represents the number of sellable units within one of the inner cartons. There should never be
an Inner Pack Qty = 1 or = to the master carton quantity. If inner packs are not utilized, enter 0 for this field.
Non-Merchandise Product Category Error
The error message you are receiving below is triggered when a vendor chooses the Product Category – “NonMerchandise.” The Non-Merchandise category is meant to be used internally only. Please choose a different Product
Category (found on the “Single Item Entry” tab) and the error message should go away.
Creating a Single UPC Assortment – Item Create
Single UPC Assortment: 1 UPC on the product available in several characters, colors or styles
1.) Click on the “Create a New Item” link to begin setting up your item. After creating clicking “Save and Continue” your
item will enter the product submit workflow.
2.) Navigate to the “UPC Details” tab and select your UPC (ex:
)
3.) A window displaying various UPC fields will open. Towards the bottom of the screen, find the “Number of Additional
Variants” field and enter the number of additional variants you wish to create for this UPC. Then click “Create
Variants for UPC”. You will receive a confirmation that the UPCs variations were created. You will find the additional
variations on the UPC Details Tab.
4. Once on the UPC tab, you will be able to add UPC specific images, online copy, and UPC descriptions. Once you have
completed enriching your UPC’s, click the “Save” button to save your changes.
Creating a Multiple UPC Assortment – Item Create
Multiple UPC Assortment: 2 or more unique UPC values on the product
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1. Click the “Create a New Item” link to begin setting up your item. After creating clicking “Save and Continue” your
item will enter the product submit workflow.
2. Navigate to the “UPC Details” tab and click the “Create Product” icon ( ) to begin set up a new UPC
3. A window will open prompting you to enter a Name for your UPC. Once finished, Press “OK”
4.) A window displaying various UPC fields will open. Find the “UPC Number field” and enter the UPC code.
5.) Once Complete, you may click the “Save UPC” button at the bottom of the screen (complete steps 5 through 8 for
however many UPCs you need to add to this item)
Please note that you will see 2 rows of buttons when working at the UPC level – the top row of buttons is for the UPC
level information, the bottom row of buttons is for the ITEM level information.)
Item Ships in Multiple Boxes
If you are setting up a drop ship item, you must also populate the “Item Ships in Multiple Boxes” field. If you are not
setting up a drop ship item, then you must check “N” for the “Dropship Item” Field.
Multi Carton Calculation Tool
If you choose YES for the “Item Ships in Multiple Boxes” field, you may use the downloadable “Multi Carton Calculation
Tool” spreadsheet (accessible from the Useful Links widget on the home page of the EDQ Vendor Portal), where you can
input your Multiple Cartons, and get a calculation of Item Dimensions and Carton Dimensions to input into EDQ.
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Lead UPC Error
You are receiving this error message because you have not marked any of your UPCs as the lead.




Navigate to your UPC Details tab
Click on the UPC you would like to set as lead
Navigate to the menu at the bottom of the screen and change the “Lead UPC Flag” to “Y”
Click the “Save” button
Which UPC Should be Selected as the Lead UPC?
Each item can only have 1 UPC designated as the Lead UPC = Y. If your company requires you to have a Lead UPC
designated for shipping purposes, then please designate the appropriate UPC as the Lead UPC = Y. If your company does
not require a specific UPC to be set as the lead, any 1 of the UPC’s associated with your item may be set as the Lead UPC
= Y.
Please note that in the case of a single UPC assortment, if the Lead UPC is set to Y for any of the variations of the UPC,
then all of the variations must share this same Lead UPC flag.
How to Create a Pallet/Display/PDQ Item
When setting up a display item, the item should be set up with the display UPC only. The Items/UPC’s that will be sold
on the display should be set up as separate items. If the items already exist in the EDQ system, you do not need to set
the items up again. The UPC’s sold on the display will be linked to the display on the Toys R Us side.
You may add the image of the items in the PDQ to the display item.
Please note: If you are setting up a pallet or display of one or more items to be sent to a store with the intent that the
full pallet/display is merchandised on selling floor, please ensure that the Pallet SKN Flag is set to Y for the item. This
field may be accessed via the Item Details tab.
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Case Pack Flag & Inner Carton UPC Flag Cannot Both Be Set to Y
I see that both the Case Pack Flag and Inner Carton UPC Flag for UID D1BE1472 are set to Y. These cannot both be set to
Y for the same UPC – please see below and make the adjustment to the appropriate flag based on the product you are
selling.


The Case Pack Flag should be set to Y if the full case pack for this UPC is to be sold as one unit. (For
example: a food item where 6 individual pouches/jars of food are sold as 1 pack)
The Inner Carton UPC Flag should be set to Y if it is listing the UPC on an inner carton, and the items
inside of the inner carton are sold individually.
Submitting Items to Toys R Us
Your Buyer cannot see any item that is currently sitting in your Product Submit queue. If you would like to submit an
item to your buyer you can either submit items one at a time or in bulk:
Submitting a single item
1.
2.
3.
4.
Navigate to your Product Submit Queue
Click on the EDQ ID of the item you want to submit
Complete all the required fields marked with an asterisk (*)
Click the Submit Product to TRU Button
Submitting multiple items simultaneously
4. Navigate to your Product Submit Queue
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5. Select the items or UPCs you wish to submit by clicking the row and highlighting the selection in gray. To select
multiple items, hold the “Ctrl” button while clicking the other items. To select all items in the queue, click the “Select
All” button
(Click the “deselect” button
to deselect all items),
6. Click the submit icon ( ) and select a “Submit event” and click “OK”
Managing the Vendor Action Required Queues
The Vendor Action Required queue contains action items that require vendor action. It is important action these queues
on a consistent basis. As long as these items are in the queue, they cannot move forward in the item setup process.
Once you enter any of the below queues, you may update your data accordingly and submit to Toys R Us.





The Product Submit queue: Contains items you’ve began setting up but have not submitted to Toys R Us
Product Data Request: Contains items that have been sent back to you by the buying team for updates and
resubmission.
Import Data Request: Contains items that have been sent back to you by the import team for updates and
resubmission
Website Content Required: Contains UIDs that are eligible for online sale, but are missing required online content
Update Website Content: (located in Track Maintenance Request section) – Contains UIDs that were updated by
the user via maintenance, but were sent back to the user for revision.
Bulk Updating data in the Vendor Action Required queues
Users may select multiple items or UPCs from a queues, export the data into a smartsheet and edit, and upload the
changes back into the system
Please Note: (Uploading Smartsheets for Maintenance as well as the Website Content Required and Update Website
Content queues will cause item to submit to Toys R Us automatically)
1. Navigate to the appropriate queue (see list of possible queues in the note above)
2. Select the items or UPCs you wish to submit by clicking the row and highlighting the selection in gray. To select
multiple items, hold the “Ctrl” button while clicking the other items. To select all items in the queue, click the
“Select All” button
(Click the “deselect” button
3. Click the download button (
to deselect all items),
) to begin an export of the items in this queue.
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4. A screen will open. Select the appropriate Smartsheet Export Configuration and click “Start Export”
5. A status screen will launch and the export will begin. Once the Status reads “Succeeded” a download link will
appear
6. Click the link to download and open the excel file (be sure to “enable macros” or “enable content” on the file
7. Make the necessary changes to your item and/or UPC information and save the file.
8. Click to the “Upload Item Smartsheet” link found in the “Bulk Operations” widget on the Portal.
9. A screen prompt will open. Browse your computer, select your saved file and click “Start Import”
10. The upload will initiate as a Background Process (BGP_XXX). In order to track the item import status, click the
link in the message
If the upload is successful, the status will read “Succeeded”. If there is an upload failure due to an error in the
Smartsheet, the upload status will read “Completed with errors”. The user will be able to download the file by
clicking on the “errorfile.xlsm” link. In the error file, the errors in the Smartsheet will be highlighted in red. Once
errors are resolved, the user can validate the spreadsheet and re-upload the file.
Maintenance (Updating) Item/UPC Information
Please note: An item is ineligible for maintenance until it has been assigned an RUS Item Number (AKA SKN). If the
item’s Status reads “Ready for Purchase – Yes”, this means the item has been assigned SKN and is eligible for
maintenance. If you would like to make modifications to an item before it has been given an SKN/RUS Number, please
contact your Merchant Partners to have them prioritize your product.
There are several ways to maintenance items in the EDQ system.
General Item/UPC Maintenance
Please note: If you search for your item, you will be able to make changes at both Item and UPC level. If you search UPC
or UID, you will only be able to make changes to the UPC level data.
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product Description.
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2.
3.
4.
5.
You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number, Manufacturer’s Style
Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the UPC level only.
Click on the “EDQ ID” or “UID” to open the product information
Make the appropriate changes to the item and/or UPC
Describe the changes made in the “Vendor Comments” field
Submit your changes by click the “Submit for Maintenance” Button
Once your maintenance request has been submitted, you will not be able to make further changes to this item or UPC
until the changes are actioned (approved or rejected) but the Toys R Us internal team. If you would like to make further
changes before your maintenance request has been approved, please contact your Merchant partners to have them
prioritize your item.
Creating a Single UPC Assortment - Item Maintenance
Please see the steps below to create variants of the UPC currently on this item, in order to create a Single UPC
Assortment.
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product
Description. You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number,
Manufacturer’s Style Number, or Full Product Description. Searches by the UID # and UPC # yield search results
at the UPC level only.
2. Click on your item
3. Update any necessary fields (the ITEM LEVEL information is located on the ITEM Maintenance tab; the UPC
LEVEL information is located on the UPC Maintenance tab).
4. On the UPC Maintenance tab, click on the UPC you wish to create the variants from.
5. A window displaying various UPC fields will open. Towards the bottom of the screen, find the “Number of
Additional Variants” field and enter the number of additional variants you wish to create for this UPC. Then click
“Create Variants for UPC”. You will receive a confirmation that the UPCs variations were created. You will find
the additional variations on the UPC Maintenance Tab.
6. Populate the UPC details for your newly created UPC’s using either the Grid View or the Multi Edit View, saving
after your updates are complete.
Please note that you will see 2 rows of buttons when working at the UPC level – the top row of buttons is for the UPC
level information, the bottom row of buttons is for the ITEM level information.)
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7. Populate the Vendor Comments field located on the Item Maintenance tab
8. Click the “Submit for Maintenance” button to submit your maintenance request to Toys R Us
The below link will provide instructions on how to properly set up such an item.
https://www.youtube.com/watch?v=-WYC9_CyExM&index=4&list=PL_9vgMW7gcGdbzbTepwA6XBiPUlIFd8aF
Creating a Multiple UPC Assortment – Item Maintenance
Multiple UPC Assortment: 2 or more unique UPC values on the product
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product
Description. You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number,
Manufacturer’s Style Number, or Full Product Description. Searches by the UID # and UPC # yield search results
at the UPC level only.
2. Click on your item
3. Update any necessary fields (the ITEM LEVEL information is located on the ITEM Maintenance tab; the UPC
LEVEL information is located on the UPC Maintenance tab).
4. Click on the UPC Maintenance Tab. Click the “Create Product” icon ( ) to begin set up a new UPC
5. A window will open prompting you to enter a Name for your UPC. Once finished, Press “OK”
6. A window displaying various UPC fields will open. Find the “UPC Number field” and enter the UPC code.
7. Once Complete, you may click the “Save UPC” button at the bottom of the screen (complete steps 5 through 8
for however many UPCs you need to add to this item)
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Please note that you will see 2 rows of buttons when working at the UPC level – the top row of buttons is for the UPC
level information, the bottom row of buttons is for the ITEM level information.)
8.
Populate the Vendor Comments field located on the Item Maintenance tab
9.
Click the “Submit for Maintenance” button to submit your maintenance request to Toys R Us
Why is an Item in a Maintenance Holding (Item Holding) Queue?
An item will be placed in the Item Holding queue if one or more of its UPC’s is still pending review in a maintenance
queue. Once the UPC(s) have been actioned out of the queue, then the Item will transition out of the Holding queue.
Vendor has not yet Submitted Maintenance Request to Toys R Us
I see that you have begun maintenance activity on SKN XXX, but have not yet submitted the maintenance request to
Toys R Us for review.
Please search for SKN XXX using the flyout window on the left hand side of the EDQ Vendor Portal, make any necessary
additional updates to your item/UPC’s, then submit your changes by clicking the “Submit for Maintenance” Button. This
will submit the maintenance request to the internal teams for review.
Why is a Vendor Unable to Request Maintenance on an Item or UPC?
If you are unable to click on your item or UPC to action Maintenance, this means that your item has not yet been
assigned a SKN number, or your Item or UPC’s are currently in a pending maintenance request queue. You may view if a
SKN number has been assigned to your item in the RUS Item Number column.
You have the ability to track your prior maintenance requests by using the Track Maintenance Request widget. (Be sure
to click on the 3 person icon to view all items associated with your vendor group.) Once the Item/UPC has finished
review by the internal teams, then it will no longer appear in any of the queues in this widget. At this point, you will be
able to request additional changes to your item/UPC’s.
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Vendor Wants to Update Buyer (Or Another Item/UPC Level Field)
You may make these changes via Maintenance on the EDQ Vendor Portal.
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product Description.
You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number, Manufacturer’s Style
Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the UPC level only.
2. Click on the “EDQ ID” or “UID” to open the product information
3. Make the appropriate changes to the item and/or UPC
4. Describe the changes made in the “Vendor Comments” field
5. Submit your changes by click the “Submit for Maintenance” Button
You will not be able to make further changes to this item or UPC until the changes are actioned (approved or rejected)
but the Toys R Us internal team. If you would like to make further changes before your maintenance request has been
approved, please contact your Merchant partners to have them prioritize your item.
Changing an Item’s Vendor Number
If the items do not yet have RUS Item Numbers, the buyer can simply change the Vendor Number on the items in our
internal system.
If the items do have an RUS Item Number, then the Buyer will have to do several checks before moving the item to the
new Vendor Number. Before you can switch the Vendor Number on an existing SKN, you must first:
1.
2.
3.
4.
5.
Make sure there is no Inventory or Purchase Orders on the item
Check with the Dropship team if the item can be moved, so there is no trouble receiving it
Check with the Planner
Gain approval from both Vendor Numbers
Make the change in our EDQ Workbench
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Vendor Wants to Submit Maintenance Changes in Bulk
You may use the following steps to download a Smartsheet of your items or UPC’s, input your updates, and then reupload the Smartsheet back into the EDQ system to submit maintenance requests in bulk.






Search for your product using the flyout window on the left hand side of the screen. (You can also search using
general terms to bring back multiple items.) Search your item or UID using the flyout window on the left hand
side of the screen. You may search for your products using the EDQ ID #, RUS Item Number, Manufacturer’s
Style #, UID #, UPC #, or Full Product Description. You may search at the ITEM level with criteria such as the EDQ
ID #, RUS Item Number, Manufacturer’s Style Number, or Full Product Description. Searches by the UID # and
UPC # yield search results at the UPC level only.
Click on the row(s) containing the item(s) you wish to download. To click on multiple rows, use ctrl+click. To
select all, click on the check box at the top left corner of the table. You can also filter and sort your items by
clicking on any of the row headers.
Click on the download Smartsheet button
For the Choose Smartsheet Export Configuration, select ItemMaintenanceSmartSheetForVendor if you will be
editing Item or Item AND UPC level information, or UIDMaintenanceSmartSheetForVendor if you will be editing
UPC level information only.
Click “Start Export” to begin exporting your sheet. A pop up window towards the top of the screen will appear
with your download information. Click on the link in the popup to view your download in progress, and access
the Smartsheet.
Once the export is complete, the “Status” row will read “Succeceded” and the smartsheet is now available for
download. To download, simply click the link to the File and Select “Open” when prompted to launch in excel.
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

Populate the appropriate fields on your Smartsheet, then re-upload your sheet into the system using the Upload
Item Smartsheet link located in the Bulk Operations widget.
Once your sheet is successfully uploaded, the items and UPC’s on your Smartsheet will be automatically
submitted to Toys R Us for their review.
Adding, Disabling and Editing UPCs
Editing an Existing UPC Number
You will not be able to edit a UPC Number in the EDQ system. You must first add a new UPC, and then submit a Disable
Request on the old UPC. Once the disable request has been approved by the buyer, the UPC will be removed from the
item.
Please note: You may not disable the only UPC that is on an item. If you would like to disable this UPC you must first Add
a UPC to the item (it may be a dummy UPC), then you will be able to disable the existing UPC from the item. Please use
the Dummy UPC Generator if necessary.
Please keep in mind removable of a sellable UPC associated with goods that have already been introduced into TRU’s
supply chain may be subject to an “UPC Not on File” violation, should the removed UPC be scanned at either a
Distribution Center or store.
Adding a UPC to an Existing Item
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product
Description. You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number,
Manufacturer’s Style Number, or Full Product Description. Searches by the UID # and UPC # yield search results
at the UPC level only.
2. Click on your item
3. Update any necessary fields (the ITEM LEVEL information is located on the ITEM Maintenance tab; the UPC
LEVEL information is located on the UPC Maintenance tab).
4. Click on the UPC Maintenance Tab. Click the “Create Product” icon ( ) to begin set up a new UPC
5. A window will open prompting you to enter a Name for your UPC. Once finished, Press “OK”
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6. A window displaying various UPC fields will open. Find the “UPC Number field” and enter the UPC
code.
7. Once Complete, you may click the “Save UPC” button at the bottom of the screen (complete steps 5
through 8 for however many UPCs you need to add to this item)
Please note that you will see 2 rows of buttons when working at the UPC level – the top row of buttons is for the UPC
level information, the bottom row of buttons is for the ITEM level information.)
Disabling a UPC from an Existing Item
1. Navigate to UPC Maintenance tab, click on the UPC that you wish to disable.
2. Change the Lead UPC Flag to “N”
3. Click the “Disable UPC” button if you wish to disable any UPC that shares this UPC Number. If you wish to ONLY wish
to delete a single variation of this UPC Number, click the “Delete Variant” button.
Once you’ve made the necessary changes, provide a brief summary of the changes in the Vendor Comments” field.
Click the “Submit for Maintenance” button.
Disabling/Deleting UPCs and Variants
Please note: You may not disable the only UPC that is on an item. If you would like to disable this UPC you must first Add
a UPC to the item (it may be a dummy UPC), then you will be able to disable the existing UPC from the item. Please use
the Dummy UPC Generator if necessary.
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Please keep in mind removable of a sellable UPC associated with goods that have already been introduced into TRU’s
supply chain may be subject to an “UPC Not on File” violation, should the removed UPC be scanned at either a
Distribution Center or store.
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product Description.
You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number, Manufacturer’s Style
Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the UPC level only.
2. Click on the EDQ ID number of your item.
3. Navigate to UPC Maintenance tab, click on the UPC that you wish to disable.
4. Change the Lead UPC Flag to “N”
5. Click the “Disable UPC” button if you wish to disable any UPC that shares this UPC Number. If you wish to ONLY wish
to delete a single variation of this UPC Number, click the “Delete Variant” button.
6. Once you’ve made the necessary changes, provide a brief summary of the changes in the Vendor Comments” field.
7. Click the “Submit for Maintenance” button.
Moving a UPC from one Item to Another
In order to move a UPC from one item to another item, you must first submit a Disable Request on the UPC. Once the
disable request has been approved by the buyer, you may then add that UPC to your new item.
Please keep in mind removable of a sellable UPC associated with goods that have already been introduced into TRU’s
supply chain may be subject to an “UPC Not on File” violation, should the removed UPC be scanned at either a
Distribution Center or store.
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product Description.
You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number, Manufacturer’s Style
Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the UPC level only.
2. Click on the EDQ ID number of your item.
3. Navigate to UPC Maintenance tab, click on the UPC that you wish to disable.
4. Change the Lead UPC Flag to “N”
5. Click the “Disable UPC” button if you wish to disable any UPC that shares this UPC Number. If you wish to ONLY wish
to delete a single variation of this UPC Number, click the “Delete Variant” button.
6. Once you’ve made the necessary changes, provide a brief summary of the changes in the Vendor Comments” field.
7. Click the “Submit for Maintenance” button.
Duplicate UPC in EDQ – Different Vendors
I see that UPC Number XXX already exists in EDQ under another item from a different Vendor. Please contact your Buyer
to determine what steps should be taken next with your item. (Your buyer may choose to negotiate for the other UPC to
be disabled).
Duplicate UPC in EDQ – Same Vendor
I see that the UPC Number XXX already exists in EDQ under another EDQ ID: ???. EDQ does not allow duplicate UPCs to
be added in the system. If you would like to add this UPC to your Item, you must first submit a UPC Disable Request on
the OLD item. When your UPC Disable Request has been approved by the Merchant team, then you may add the UPC to
your NEW item.
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Please Note: You will not be able to disable the only UPC on an item. If this is the case then you will have to add a
Dummy UPC to the item first, and then disable the other UPC. You may use the link below to create a Dummy 12-13 digit
UPC Number.
Dummy UPC Generator
You may follow the steps below to add and disable UPC’s from your items via Item Maintenance:
Adding a UPC to an Existing Item
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product Description.
You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number, Manufacturer’s Style
Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the UPC level only.
2. Click on the EDQ ID number of your item.
3. Navigate to the UPC Maintenance tab, and click the “Add UPC” icon ( )
4. A window will open prompting you to enter a Name for your UPC. Once finished, Press “OK”
5. A window displaying various UPC fields will open. Find the “UPC Number field” and enter the UPC code.
6. Once Complete, you may click the “Save UPC” button at the bottom of the screen (complete steps 5 through 8 for
however many UPCs you need to add to this item). Please note that you will see 2 rows of buttons when
working at the UPC level. The top row of buttons is for the UPC level information, the bottom row of
buttons is for the ITEM level information.)
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Disabling/Deleting UPCs and Variants
Please keep in mind removable of a sellable UPC associated with goods that have already been introduced into TRU’s
supply chain may be subject to an “UPC Not on File” violation, should the removed UPC be scanned at either a
Distribution Center or store.
1. Navigate to UPC Maintenance tab, click on the UPC that you wish to disable.
2. Change the Lead UPC Flag to “N”
3. Click the “Disable UPC” button if you wish to disable any UPC that shares this UPC Number. If you wish to ONLY wish
to delete a single variation of this UPC Number, click the “Delete Variant” button.
Once you’ve made the necessary changes, provide a brief summary of the changes in the Vendor Comments” field.
Click the “Submit for Maintenance” button.
Vendor Cannot Add UPC Using UPC Details Tab In Maintenance
I see that the directions you were provided below were to add a UPC to a new item, not to an item via Maintenance.
There is a slight verbiage difference in the directions – you will need to add your UPC on the UPC Maintenance tab, the
UPC Details tab will be uneditable.
Please see the directions below, and advise if you are still experiencing issues in adding UPC’s to your items.
Adding a UPC to an Existing Item
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product Description.
You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number, Manufacturer’s Style
Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the UPC level only.
2. Click on the EDQ ID number of your item.
3. Navigate to the UPC Maintenance tab, and click the “Add UPC” icon ( )
4. A window will open prompting you to enter a Name for your UPC. Once finished, Press “OK”
5. A window displaying various UPC fields will open. Find the “UPC Number field” and enter the UPC code.
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6. Once Complete, you may click the “Save UPC” button at the bottom of the screen (complete steps 5 through 8 for
however many UPCs you need to add to this item). Please note that you will see 2 rows of buttons when working at
the UPC level. The top row of buttons is for the UPC level information, the bottom row of buttons is for the ITEM
level information.)
Once you’ve made the necessary changes, provide a brief summary of the changes in the Vendor Comments” field.
Click the “Submit for Maintenance” button.
Vendor Cannot Request Maintenance Because UPC is in Website Content Required Queue
Before this maintenance request completes approval, I see that UID XXX under this item is currently in your Update
Website Content queue. The Update Website Content queue contains UPC’s that have been selected for online sale, but
are missing at least one of the required fields for the UPC to be sold online. Please navigate to the Update Website
Content queue, and populate the required fields in order to submit this UPC from the queue. (Online Title, Online Long
Description, Product Features 1 & 2, Is this a Sellable UPC, and Out of the Box Image).
Note: Be sure to click on the 3 person icon to view all of the items in the queue assigned to your vendor group.
Once this UID has been accepted by our internal team, then your maintenance request for SKN XXX will be complete.
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Vendor Cannot Edit Item/UPC Because it is in Pending Maintenance Review Queue
I see that your maintenance request for EDQ ID XXX is still being reviewed by the internal team. Once this item
completes review, then you will be able to make additional updates to the item/UPC’s.
You have the ability to track your maintenance request by using the Track Maintenance Request widget. (Be sure to click
on the 3 person icon to view all items associated with your vendor group.)
Once your item/UPC is no longer in any of the queues, then it is no longer in an internal pending maintenance review
queue.
UPC Name Field
The Name field is an internal-only field - your description does not have to be customer-ready. You may input a brief
description (such as type, color, character, etc.) of your product in the Name field.
UPC Invalid Error
The “Invalid UPC” error is not something we can fix for you. EDQ validates for “Check Digit,” and the UPC you entered
(XXXXXXXXX) cannot be validated. Please ensure that you have the correct UPC Number for this item.
UPC Completeness Score
The completeness score at the UPC level does not measure required fields at the time of item setup. It measures the
completeness of your individual UPC setup. To improve completeness, you may enrich the following attributes at the
UPC level:





UPC Description
Product Features 3-5
Collectible
UL Approved
Product Awards
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
Is Hazmat
Saving UPC Level Information
Please note that you will see 2 rows of buttons when working at the UPC level. The top row of buttons is for the UPC
level information, the bottom row of buttons is for the ITEM level information.)
Adding Images
Images can be submitted at both the Item level (Item Details tab and at the UPC level (UPC Details tab).
During time of item setup (Create a new item/Product Submit), it is required that an Out of Box image is uploaded at the
item level before an item may be submitted to Toys R us. During the Product submit phase, a UPC level image is not
required for submission. However, In the event that a UPC is deemed eligible for online sale and an Out of Box image is
not uploaded to the UPC level, the UPC will later be sent to the “Website Content Required” queue in the “Vendor
Action Required” section. Any UPC missing online content will appear in this queue and will require vendor action before
the items can appear online.
Please Note: Only the Images submitted at the UPC Level will appear online. These images should be final, high
resolution, white background, customer facing images.
Image Requirements:
You are receiving this error message because the images you are adding do not meet our Image Requirements. Please
see below for our image requirements.
Format Requirements: All images must be a JPG, GIF or TIFF file.
Size Requirements: images must be no less than 500 x 500 pixels and no more than 3000 x 3000 pixels. NOTE: Swatch
images must be 130 x 130 pixels.
Product Video Requirements: acceptable formats are .WMV*, .AVI, .MOV*, .MP4, or .FLV. Ideally, the length of the
product demonstration should be between 30 seconds & less than 2 minutes.
If you require further assistance regarding your images you may contact ECM_Support at [email protected]
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Adding Images to Items & UPC Level
Please note that when submitting images, only the images at the UPC level will appear online (as Items appear as
individual UPC’s on the website.) If you have further questions about images, please contact [email protected]
for assistance.
1. Search your item or UID using the flyout window on the left hand side of the screen. You may search for your
products using the EDQ ID #, RUS Item Number, Manufacturer’s Style #, UID #, UPC #, or Full Product Description.
You may search at the ITEM level with criteria such as the EDQ ID #, RUS Item Number, Manufacturer’s Style
Number, or Full Product Description. Searches by the UID # and UPC # yield search results at the UPC level only.
2. Click on the EDQ ID or UID number of your product
3. If you are adding images to the item level, navigate to the ITEM MAINTENANCE tab, if you are adding images to the
item level, navigate to the UPC MAINTENANCE tab.
4. Click on the green plus sign you will be presented with two options (Insert Image(s) and Upload and Insert Image(s).
Upload and Insert Image(s) – Use this option to browse your computer for an image you would like to add
Insert Image(s) – This is used to browse for images that you have already submitted in EDQ
Adding Images to UPC Level via Maintenance
When adding images at the UPC level, the pop-up window to insert your images is very close to the completeness bar. I
recommend moving your mouse along the left outside of the completeness bar, so that the “add image” pop-up window
doesn’t go away.
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Bulk Uploading Images
During time of item setup (Product Submit) as well as the website content queues (Website Content Required – Vendor
Action Required and Update Website Content – Track Maintenance Request) users may bulk upload images into EDQ for
multiple items simultaneously.
Bulk Uploading Images via Item Setup/Product Submit (Smartsheet)
1.
2.
3.
4.
5.
6.
7.
8.
Locate the files for the images you wish to upload into the EDQ System on your computer
Move the appropriate images or into a compressed (zipped) folder
Locate the “Bulk Operations” section of the portal and click the “Upload Images” link.
Browse your computer for the zipped folder and click “Upload”
A system process begin and the images or will begin uploading to the portal.
Once the upload has completed, the status of the process will read “Succeeded”
You may now download or navigate your Smartsheet to begin setting up your items
In the image columns, enter in the EXACT name of the image as it was uploaded into the system (this is case
sensitive).
9. Once all required and necessary fields are populated and the sheet is ready to be uploaded, navigate to the
“Bulk Operations” section of the portal and click the “Upload Item Smartsheet” link to begin uploading your
data.
Once all items have been submitted to the Buying Team for review and enrichment, validation is in place to ensure a
quality image has been provided for all UPCs that are eligible and ready for sale online. In the event that a UPC does not
have an image available or is missing additional website content data, the item will be sent to the “Website Content
Required” queue in the “Vendor Action Required” section for vendor update and submission
If UPC website content data was updated via maintenance and was rejected by an internal team, this UPC will be sent to
the “Update Website Content” queue in the “Track Maintenance Request” section for vendor revision and
resubmission.
Other Internal Questions
EDQ FOM Access
If you would like FOM access or have FOM related questions you must contact [email protected]
Quote Sheet Issues - Apptastic
The quote sheets are offered by a 3rd party called Apptastic. If you are having issues using the Apptastic Quote sheet,
please contact the Apptastic Support Team. (Information below).
Email: [email protected]
Website: www.speed-quote.com
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MRS Feed Times
EDQ to MRS Feed Times


EDQ EXTRACT – Every day 11:00 AM and 4:00 PM
MRS LOAD – Every day 12:30 PM and 5:30 PM
MRS Feed Detailed Explanation:
EDQ pushes to MRS twice daily, first at 11:00am next at 4:00pm, however the MRS information still requires an
overnight feed to hit downstream systems.
Example:
A new item setup in EDQ On Monday 3:00pm, feeds to MRS at ~4:00pm, then starts the overnight update around
12:01am Tuesday morning.
If an item is setup/approved after 4:00pm, it will feed over to MRS the next day at 11:00am, downstream systems the
day after.
Example:
A new item setup in EDQ On Monday 4:01pm, feeds to MRS on Tuesday morning at ~11:00am, then starts the overnight
update around 12:01am Wednesday morning.
Changes not Feeding to MRS
Internal User: Check the Approved Workspace in EDQ for the value. If the value is NOT in the Approved Workspace, then
reply to the email with the following. If the value IS in the Approved Workspace, then forward the email to L2.
I see that your changes have not yet been approved in EDQ. Please approve the change in EDQ by selecting ctrl+shift+j.
This will cause your change to feed to MRS.
Who to Contact
EDQ Support- For system/process questions and concerns (EDQ access, item creation, item maintenance, etc.)
 [email protected]
ECM Support- For image/copy questions and concerns.
 [email protected]
Vendor Support - For Vendor Extranet, reporting, and Vendor Reference Guide questions and concerns
 [email protected]
Vendor Compliance- For ASN, ETA, ITC, ITV, Delivery Performance System (DPS), 856 and UPC Compliance questions and
concerns
 [email protected]
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Drop Ship-For all dropship questions and concerns
 [email protected]
EDI Support- For all EDI questions and concerns
 [email protected]
RRES- For FOM questions and concerns
 [email protected]
Vendor Request- For questions and concerns regarding vendor account maintenance (ie. Vendor Name Change,
Address Change, etc.)
 [email protected]
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