Dispute resolution and the Courts
Ross Paull | CEO
Disruptive Innovation In Law
Deakin Law School Conference
24 MAY 2017
ODR I Online Dispute Resolution
Augmenting
Disruptive Technology
Genesis
Civil Dispute Resolution Act 2011
Automated 3rd party mediation
MANAGING CONFLICT TAKES TIME AND MONEY
THE
PROBLEM
• Small = large
• Win-lose negotiation
• Unstructured engagement
• Scarce resources
• Capacity constraints
• Systemic congestion
Technology can be harnessed as a value added
resource to create economies of scale
Pilot of prototype
NSW Civil & Administrative Tribunal
(NCAT)
Efficacy signals
• Improvement in all metrics:
- increase in cases finalised prior to hearing;
- increase in cases finalised at first hearing; and
- decrease in adjourned cases.
• The decrease in adjournments alone represented a quantifiable
cost saving of 12 hearing days per month.
• Overwhelmingly positive user feedback from post pilot survey.
• Take up of the pilot (invitees who agreed to participate) was
higher in rural areas.
Benefits
Accessible
Structure
Objective
Control
Equalise
Trail
Compliance
Conclusion
Parties participate in their own time
Guide by prompting progression
Monitor time delays and non–responsiveness
Uniform format
Record in the one location