THE PASSENGERS’ PERSPECTIVE IN PUBLIC TRANSPORT
- WHAT ARE THE REAL NEEDS ? -
A MEasurement Tool to determine the quality of Passenger EXperience
Relevant findings …
Market wishes to participate… more than 6.000 answers received
Relevant findings …
Market is complex in the nature of its characteristics/preferences
Tourists
Young
Elderly
Traveller
with children
Mobility
restricted
Commuter
Women
Relevant findings …
Each group of passengers is driven by different transport attributes
Accessibility
Intermodality
Safety & Security
Design
Information
Passenger rights
Comfort
Ticketing
Special needs
Reliability
Relevant findings …
Passenger experience is influenced by different sets of variables
Women
Safety & Security
Feeling safe in stations/stops
Feeling safe travelling in the dark
Maintenance of infrastructures
Levels of antisocial behaviour
Respect
Passenger rights
Traveller
with children
Quality of service
Seating availability
Space for pushchairs
Taking account needs of children
Smooth stopping
Ability to sit together
Time to get off vehicle
Challenges …
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7.
Are transport operators / authorities aware of the diversity of users
and of their needs?
Do these stakeholders have a real interest in knowing this information?
Do these stakeholders need of such information?
Are they willing to pay for it? Can they afford it?
Is it possible to efficiently take into consideration the needs of all these
user groups?
Is it possible to plan a transport system that satisfies all its users? If not,
how do we choose what is relevant?
How can we enhance the participation of the most vulnerable groups?
Are these the ones we should care about? The ones that have more
difficulties to adapt?
Thank you…