Sunnyside Care Centre
Address:
Sunnyside Road
Droylsden
M43 7QE
Telephone:
0161 370 1793
Web address: www.meridiancare.co.uk/sunnyside
Healthwatch Tameside asked care homes in Tameside a standard set of questions, and the answers in blue below were provided in August 2013. Healthwatch
Tameside does not accept any responsibility for the accuracy of the information.
FOOD
How many choices/options do you provide for the following meals?
Breakfast – Choice of prunes or grapefruit. Choice of cereals or porridge.
Cooked breakfast and toast
Lunch – Two choices and options daily
Dinner – Two choices and options daily
Options include soup, sandwiches, jackets potatoes or toast with various
toppings
What happens if a resident does not like any of the meal options available on
the menu?
We will offer alternative options
Are residents allowed to choose their own meal times?
Yes
Does the plating of food allow for residents to choose whether or not they
like certain foods?
Yes – This is also recorded in the Service User care plan
What snacks do you offer and how many times per day?
A wide range of snacks are available throughout the day and night
What drinks are available for residents throughout the day and can residents
choose which drinks they want?
A wide range of drinks are available throughout the day and night and yes the
resident can choose which drinks they would like.
Do the residents choose what goes on the menu?
Yes
Are family members able to help residents at meal times?
Yes
What safeguards are in place to ensure residents are eating and drinking
properly?
We use the Service User Care Plan, weight monitoring, Nutrition Risk
Assessment, Food and Fluids intake and monitoring records and Hydration
Assessment Tool to ensure residents are eating and drinking properly.
Are residents permitted to drink alcohol?
Yes
Do residents have a choice about eating in their room or the dining room?
Yes
Environment
How do you ensure that your residents feel loved and cared for?
Residents are cared for in a courteous and considerate manner. Staff ensure
that time is given to get to know the residents and find out what is important
to them and about their past life; we take time to talk to and listen to the
residents. Residents are encouraged to participate in the decision making
about the care and support they receive. They are made to feel valued and all
aspects of their life is important to us.
How do you define dignity and respect?
By promoting self-worth, showing understanding, respecting peoples beliefs
and values. Making sure we encourage the residents to make choices in their
daily life.
Are residents able to lock their own doors day or night?
Yes
Are residents able to have visitors whenever they want and is there a private
space (other than bedrooms) where they can meet?
Yes
Are residents able to take a bath unsupervised if they don’t need help?
Yes
How do you respect the residents’ religion or culturaldifferences?
We find out about residents religious and cultural beliefs prior to admission
and document these in the care plan.
What arrangements do you have in place for people who smoke?
A smoking room is available for residents.
Do residents have access to their own money whenever they needit, without
having to wait for somebody to get it?
Yes
Are residents able to take their own possessions into the home and does this
include certain pieces of furniture?
Yes, residents can bring personal belongings such as pictures, ornaments and
small items of furniture to make their room feel like home.
How do you encourage good personal hygiene for each resident?
By effective care planning, monitoring and review, ensuring the residents
needs are promoted.
How close is your home to the local amenities i.e. shops, libraries, GPs, etc?
We are very close to local amenities and we are on a main bus route with bus
stop just outside the home.
Facilities
How many beds does your home have?
43
Do you provide a quiet space, other than own rooms, for the residents who
don’t want to participate in activities?
Yes
How far is the nearest toilet to rooms without an en-suite?
Approx 13 metres. All non en-suite rooms have commodes.
Does your home have a separate dining area?
Yes
Does each bedroom have?
Electrical socket
Yes
Aerial point
Yes
Telephone point
No
Are the following available for residents to use either communally or in own
rooms?
TV
Yes – in all bedrooms
Fridge
Yes, communally
Microwave Oven
No
Telephone
Yes, communally
Computer
No
Electric kettle
Yes, communally
Do you have outside space that residents can access?
Yes, we have a garden and patio areas.
How many rooms are for single occupancy?
All 43 rooms
Activities
What activities do you usually/regularly provide for your residents?
We offer a variety of activities including sing-a-longs, reminiscence, flower
arranging, armchair aerobics, art and crafts, hand massages and bingo. We
also have regular visits from the local churches and schools. Various
entertainers at least once a month and ‘Teddy’ the Pets as Therapy dog.
Do all the activities take place in the home?
No. We regularly visit the local pub and local amenities.
Are residents able to continue their existing social/faith activities when they
move to your home?
Yes. This is encouraged
What activities would residents have to pay for themselves?
Hairdressers, Manicurist and Outings
How do you encourage people to get involved in activities if they don’t want
to participate?
We would ask at residents meetings what activities they would like to do or
what their interests are. If a resident did not want to participate, that would
be their choice and it would be respected.
Do you take your residents out of the home so they can do something they
want to do rather than what you offer?
Yes
Are all residents accompanied if they leave the building?
This would depend on the individuals needs.
Is there an extra charge if you accompany residents when they leave the
building?
Yes
Can residents choose what time they go to bed?
Yes
Are residents able to choose what clothes they wear?
Yes
Complaints
What processes do you have in place to ensure that if a resident makes a
complaint there are no repercussions?
We have a company complaints procedure which all staff follow when a
complaint is received from a resident or a relative/friend.
Who is the first port of call if a resident needs to make a complaint?
The senior on duty or the home manager.
Are friends and relatives able to support the resident if a complaint is made?
Yes
Are friends and relatives able to make a complaint?
Yes
Assessment
Do you always carry out an assessment before somebody moves into your
accommodation to make sure you can offer the care they need?
Yes
How frequently does your home carry out formal assessment/review for each Full care plan reviews are carried out monthly or when a change occurs. This
of your residents? Is this in addition to any assessments carriedout by Social
is in addition to assessments carried out by Social Servies.
Services?
How do you monitor an individual’s health whilst they are resident in your
home and how does this trigger a referral if appropriate?
We monitor health by use of effective care planning, risk assessing and daily
monitoring.
What processes do you have in place to make sure that people are referred
to other healthcare and support services if their condition changes?
Referral is via GP or emergency services in the case of a sudden change in
condition.
Do you have a settling period for residents?
Yes all new residents are provided with a review within 6 weeks of admission.
Do you carry out regular satisfaction surveys with your residents and their
families?
Yes
Do you accept social services clients?
Yes
Date last updated:
August 2013
Healthwatch Tameside contact details:Telephone: 0161 339 4985
Email: [email protected]