Thank you for your enquiry.
Please find MSO 300 Order Form attached.
Please take note that no request to purchase a MSO 300 Fingerprint Scanner will be processed without
receiving the order form first.
If you require any further information, kindly contact me.
Please see below and attached.
MSO 300: SUPPORT
MIE will provide all support services for faulty MSO 300 devices which were bought through MIE or are
double linked to MIE.
MIE will liaise with the client to ensure that all problems are resolved as promptly and efficiently as
possible. MIE will advise the client about the different options available when they experience a problem
with the MSO 300 device.
A. MAINTENANCE
1.
A MSO 300 device does not require any day-to-day maintenance except for cleaning it with a
dry/damp lint-free cloth.
B. MSO 300 Devices: Errors and Repairs
1.
Errors received when trying to capture fingerprints with a MSO 300 device can be caused by the
following:


2.
Incomplete or incorrect software downloads
All 3 sets of software were not downloaded to the laptop or personal computer (in the
correct sequence).
Fixing software-related errors will take between 1 to 4 hours. The client is advised to contact MIE
on 012 644 4000 for software support and troubleshooting.
Managed Integrity Evaluation (Pty) Ltd
T +27 (12) 644 4000 | F +27 (12) 644 2055
Jean Park Chambers, Building 2, 252 Jean Avenue, Centurion, 0157 | PO Box 525, Irene, South Africa, 0062
reg no: 2003/016541/07 | a member of the EOH Group of Companies
www.mie.co.za | www.eoh.co.za
Directors: CE van der Merwe, A Bohbot, JW King, V Mufamadi
WE CHECK YOUR CHOICES
Dear MIE Client,
If a MSO 300 device is not working at all the client must contact MIE for assistance. A repair
request form should be requested from MIE on which the client must explain in detail the error
messages / codes received when trying to capture fingerpints.
4.
The client can courier or hand deliver the faulty device together with a photo copy of the serial
number of the device and the signed repair request form to the MIE Offices in Centurion:
Building Number 1
Jean Park Chambers
252 Jean Avenue
Centurion
5.
MIE will email a quotation for repairs amounting to more than R1 000-00 (excluding VAT) to the
client within 14 working days from the time the faulty MSO 300 is delivered to IBSS by
Muvoni. Repairs amounting to less than R1 000-00 (excluding VAT) will automatically be invoiced
to the client’s account.
6.
The client will be given a MIE Loan MSO 300, at no cost, if a MSO 300 Device is available – please
request repair request form for more information.
7.
The turnaround time for repairs is between 6 and 16 weeks, depending on the damage.
C. MSO 300 Devices: Warranty
1. MSO 300 Devices come with a 1 year free warranty.
2. Extended warranties for an additional 1 or 2 years is available (prices can change without prior
notification):
a. Year 2: R290-00 (excluding VAT) – once off payment per MSO payable to MIE
b. Year 3: R460-00 (excluding VAT) – once off payment per MSO payable to MIE
3. Warranties on MSO’s can only be extended for new purchases or within 11 months of date of
purchase (please take note this will be the date the MSO was ordered from Muvoni by MIE).
Kind regards
Luvuyo Ndakisa
Receptionist
Managed Integrity Evaluation (Pty) Ltd
T +27 (12) 644 4000 | F +27 (12) 644 2055
Jean Park Chambers, Building 2, 252 Jean Avenue, Centurion, 0157 | PO Box 525, Irene, South Africa, 0062
reg no: 2003/016541/07 | a member of the EOH Group of Companies
www.mie.co.za | www.eoh.co.za
Directors: CE van der Merwe, A Bohbot, JW King, V Mufamadi
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WE CHECK YOUR CHOICES
3.