NCT BRIEFING EVENT
Cafcass National Commissioning
Team
Stakeholder Engagement Event
Friends House, London
16 May 2017
WELCOME AGENDA
AND INTRODUCTION
WELCOME
HOUSEKEEPING
LUNCH
INTRODUCTIONS
WELCOME AGENDA
AND INTRODUCTION
CHANGED AGENDA

Following the decision to hold a General Election, the retendering plans which we set out in our pre-notification
documentation, including the proposed timetable, will
need to be deferred until after the election.

As the event is taking place in the run up to the General
Election, it is essential that there is no related media –
including social media – activity, and we ask for your cooperation with this.
AGENDA
10.30am
11am – 11.10am
Arrival, registration and coffee
Welcome and introduction to NCT / Event
11.10am – 11.30am
Cafcass overview:
• Outcomes Framework
• Link to Commissioned Services
11.30am – 11.50pm
Tendering update:
• Scope of tender
• Pro-Contract
11.50pm – 12..05pm
National Improvement Service
12.05pm – 12.35pm
Family Justice Young Peoples Board
12.30pm – 12.45pm
Survey Monkey Feedback
12.45pm – 1.30pm
Lunch & Networking
1.30pm – 1.45pm
Family District Judge:
• A Family Judge’s perspective on commissioned services
1.45pm – 2.45pm
Workshops x 3 (CCI, DAPP, SPIP)
2.45pm - 3.15pm
3.15pm – 3.20pm
Q&A / Feedback
Close
Background
NCT commissions three main services:
• Child Contact Interventions (CCI)
• Separated Parent Information Programmes (SPIP)
• Domestic Violence Perpetrator Programmes (DVPP)
Domestic Abuse Perpetrator
Programme (DAPP)
The services were last tendered (under EU procurement rules) in 2012 and the current contracts
run from April 2013 until September 2017 – including extensions already granted.
Cafcass commissioning intention
Innovation Opportunities
Stage 1
Autumn 2017 Mar 2019
Stage 2
April 2019
onwards
• CCI
• SPIP
• DAPP
• CCI
• SPIP
• DAPP
CAFCASS
OVERVIEW
AGENDA
Overview Of Cafcass Activity: Private Law
40,789 (68%) new cases received in 2016/17
Cafcass Initiatives in Private law
Children:
Prolonged exposure to conflict can have adverse impacts on children’s
wellbeing and development. As they grow children’s needs change, which can
lead to breaches of arrangements if they aren’t flexible.
Cafcass currently piloting the redesign of case reports to increase child focus:
From
To
Child at the start of intervention
Child at the end of intervention
Time spent resolving a dispute
Time spent on restorative practice for
child
Time spent with parental narratives Time spent with child on changing their
internalised world
More time spent on the case
Less time spent on the case
Cafcass’ C100 Study:
•
A small-scale review of child arrangement applications (c100s) by Cafcass
estimates that 30-40% could be safely resolved outside of court.
•
This study used a sample of 110 cases, received by Cafcass on one working
day, and reviewed by senior managers. The data was also combined with a
previously reviewed sample of 116 cases.
•
A MIAM took place in 51% of cases, usually attended by the applicant only
(77%)
•
No risk factors were present in 36% of cases. The most common risk factor
was domestic abuse (46%).
Pilots for further add-on services – Parenting Plan and Family Meetings
•
Further services are being piloted by Cafcass to test alternative
interventions for separating parents before an application to court is made.
•
Parenting Plan Meetings (PPMs) involve a Family Court Adviser (FCA)
managing a joint meeting with parents within a 1-2 hour time slot, to
formally agree a 12 month Parenting Plan and to discuss arising issues.
Both parties must attend the face-to-face meeting.
•
Family Meetings (FMs) bring together ‘whole families’ to aim to agree a
customised version of the Parenting Plan. Preparatory work is carried out
with the family by a Case Coordinator and the meeting itself can last up to a
few hours.
•
If appropriate, FCAs can explore how children can be included in either
meeting type, either via attendance at the meeting or alternative FCA
engagement with the child.
The Supporting Separated Parents in Dispute (SSPID) helpline pilot launched in
November 2014 in five pilot areas.
•
The SSPID helpline provides a freephone helpline service for separating or
separated parents to speak with a qualified Family Court Adviser (FCA), who
will provide information or guidance about, and signpost them to, the most
appropriate dispute resolution pathways available to them.
•
Callers to Cafcass’ National Business Centre (NBC) helpline are eligible if: (1)
they are a separating parent, grandparent or guardian in dispute about child
arrangements; (2) live within the pilot areas; (3) are not involved in current
family court proceedings; and (4) do not have immediate safeguarding
Evaluation findings
•
A need has been evidenced for this type of service: 3,576 calls were received
to the helpline during the pilot period. Calls have continued to rise and since
the pilot period, in the financial period April 2016 – March 2017, a further 3023
calls were received to the helpline.
System-Wide Reform
•
The major issues facing all family conflict resolution service providers and
planners are global, not national.
•
Cafcass has been visited by over 20 delegations from outside the UK over
the last two to three years
•
It is clear in the UK that many vulnerable adults in families, particularly
where domestic abuse is a strong feature, need the protection of a court as
much as their children do.
•
Family courts will always have a role to play in this work, to protect access
to justice. But our research and casework also consistently shows up to
30% of cases can be safely dealt with out of court, if the pathway and the
right service mix is there.
•
Cafcass is therefore working with key stakeholders on a proposed systemwide reform service. This aims to build in proportionate measures about
child protection, the protection of vulnerable adults, diversion and dispute
resolution.
Cafcass Area Quality Review (AQR) Improving Child Outcomes Project

Cafcass undertakes a rolling programme of Area Quality Reviews (AQR’s)

The review team is led by a peer Assistant Director or Head of Practice.
Representatives from the Family Justice Young People’s Board are also key
members of the review team to ensure the voice of the child is kept central to
the review.

We are developing a feedback model that seeks to go beyond measuring
customer satisfaction.

The new model will try to find out just what impact we have in Family
Proceedings, our unique contribution to assisting children & families, and
recording the value we add to the Family Justice System locally & nationally.

In short Cafcass hopes that the Project will help us to focus our attention and
resources better on what works best and to inform the wider Family Justice
System to what extent, where & how Cafcass ‘make a difference’ to child
outcomes.

The model is informed by the findings of applied research done in the UK and
USA by Mark Friedman (Trying Hard Is Not Good Enough: Mark Friedman)
(2005).
The Model

Cafcass has developed a framework to measure the impact we have in the
following four domains of child outcome:-

Safe ( achieve best outcome)

Better represented

Heard ( child’s voice)

Enabled and advised
The Measure

The impact we have on outcomes for children will be measured through:-

Analysis of the work done by the Cafcass practitioner and manager

Feedback from adult service users and (with permission) the subject
children

Feedback from judiciary on selected cases

Triangulating the findings from those three sources
OUTCOMES
FRAMEWORK
AGENDA
We intend all newly commissioned services to be delivered, in line with Cafcass’s
operational framework, under an agreed outcomes framework. Cafcass currently has
four key outcomes for children and families, listed in the table below.
SAFE
Children and young
people have safe
arrangements for time
spent with their
parents
BETTER REPRESENTED
HEARD
ENABLED AND
ADVISED
Children and young
people are better
represented
Children and young
people’s voices have
been heard
throughout the
process
Children and young
people are better
enabled and advised
OUTCOMES
FRAMEWORK
AGENDA
The service specification will describe the requirements for each service (SPIP, CCI,
DAPP) by grouping them into the four key outcomes
SERVICE REQUIREMENTS CHILD CONTACT INTERVENTION (CCI)
OUTCOME
SAFE
REQUIREMENT
To establish …
CHILDREN AND YOUNG PEOPLE
HAVE SAFE ARRANGEMENTS
To ensure …
FOR TIME SPENT WITH THEIR
PARENTS
To deliver ….
…
….
OUTCOMES
FRAMEWORK
AGENDA
Bids are intended to be evaluated using the ratings listed below. A guide outlining the
evaluation criteria will be available as part of the ITT pack (see example below)
OUTCOME
SPECIFICATION
NOT MET
MET
GOOD
OUTSTANDING
SAFE
SAFE
SAFE
SAFE
SAFE
SAFE
CHILDREN AND
YOUNG PEOPLE
Minimum
Minimum
The Provider will requirements requirements
HAVE SAFE
ARRANGEMENTS deliver a service are not met. are met.
FOR TIME SPENT …
For example: For example:
WITH THEIR
•…
•…
PARENTS
Service
Service
requirements
requirements are
are met and
exceeded and
elements of
clear
innovation
vision/innovation.
demonstrated.
For example:
For example:
•…
•…
OUTCOMES
FRAMEWORK
AGENDA
Example of outcomes linked to CCI (list not exhaustive)
SERVICE REQUIREMENTS CHILD CONTACT INTERVENTION (CCI)
OUTCOME
SAFE
CHILDREN AND YOUNG PEOPLE HAVE
SAFE ARRANGEMENTS FOR TIME SPENT
WITH THEIR PARENTS
REQUIREMENT
To establish and maintain safe and beneficial contact for children with their parents and other family members in appropriate
cases.
To ensure contact sessions are offered at family friendly times.
To maintain enhanced accreditation with the National Association for Child Contact Centres.
REQUIREMENT
BETTER REPRESENTED
CHILDREN AND YOUNG PEOPLE ARE
BETTER REPRESENTED
To establish and maintain effective partnerships, with all relevant stakeholders, which supports the Family Justice Services
HEARD
REQUIREMENT
CHILDREN AND YOUNG PEOPLES
To listen to children’s views about contact and ensure that these views form part of the implementation of the intervention.
VOICES HAVE BEEN HEARD
THROUGHOUT THE PROCESS
ENABLED AND ADVISED
CHILDREN AND YOUNG PEOPLE ARE
BETTER ENABLED AND ADVISED
To have systems and structures which support this.
To use stakeholder feedback, as appropriate, in all aspects of service delivery and development.
REQUIREMENT
To focus on removing the obstacles/resistance to contact and how the parent can support the child’s needs during future
contact sessions both for the duration of the CCI and after professional intervention has ended.
To have clear and accessible information for users of the service and all other stakeholders.
OUTCOMES
FRAMEWORK
AGENDA
Example of outcomes linked to SPIP (list not exhaustive)
SERVICE REQUIREMENTS SEPARATED PARENTS INFORMATION PROGRAMME (SPIP)
OUTCOME
SAFE
REQUIREMENT
The Provider will deliver a service which makes the safety and welfare of children paramount
CHILDREN AND YOUNG PEOPLE HAVE
SAFE ARRANGEMENTS FOR TIME
SPENT WITH THEIR PARENTS
The Provider will deliver SPIP at times and in locations that are convenient to the range of Service Users
including out of office hours.
The Provider is required to ensure that applicant and respondent attend different groups, and should be
alert to ensure that both parties are ordered to attend.
BETTER REPRESENTED
CHILDREN AND YOUNG PEOPLE ARE
BETTER REPRESENTED
REQUIREMENT
The Provider will draw particular attention to the needs of the child when delivering SPIPs
The Provider will review and respond to Service Users’ feedback to improve service delivery.
HEARD
CHILDREN AND YOUNG PEOPLES
VOICES HAVE BEEN HEARD
THROUGHOUT THE PROCESS
REQUIREMENT
The Provider will encourage Service Users to plan realistic individual next steps using the programme
materials, particularly linking to GIRFC programme, the Parenting Plan and Splitting Up Put Kids First.
Work cooperatively with other stakeholders in the interests of service user choice and access to
appropriate services.
ENABLED AND ADVISED
CHILDREN AND YOUNG PEOPLE ARE
BETTER ENABLED AND ADVISED
REQUIREMENT
The Provider will have two appropriately skilled facilitators available throughout, for groups of four or
more participants
The Provider shall record all data necessary to meet Cafcass monitoring requirements.
OUTCOMES
FRAMEWORK
AGENDA
Example of outcomes linked to DAPP (list not exhaustive)
SERVICE REQUIREMENTS DOMESTIC ABUSE PERPETRATOR PROGRAMME (DAPP)
OUTCOME
SAFE
CHILDREN AND YOUNG PEOPLE
HAVE SAFE ARRANGEMENTS
FOR TIME SPENT WITH THEIR
PARENTS
REQUIREMENTS
The provider will deliver interventions which promote safe child arrangements
The provider will offer domestic abuse interventions that aim to reduce and manage risk to victims and children
The programme includes an integrated victim safety and support service (ISS) which offer proactive engagement with
all ex partners and current partners
BETTER REPRESENTED
REQUIREMENTS
CHILDREN AND YOUNG PEOPLE
Reports will evidence where learning and change has taken place with regard to information in the referral and court
ARE BETTER REPRESENTED
papers regarding risk and child impact
HEARD
REQUIREMENTS
CHILDREN AND YOUNG
PEOPLES VOICES HAVE BEEN
HEARD THROUGHOUT THE
PROCESS
ENABLED AND ADVISED
CHILDREN AND YOUNG PEOPLE
ARE BETTER ENABLED AND
ADVISED
The provider will ensure that children’s voices and perspectives are prominent throughout the delivery of the
programmre
REQUIREMENTS
To provide interventions that build respectful, safer relationships through non abusive communication where safe
to do so and to support safe child arrangements within separated relationships
SCOPE
OF TENDER
AGENDA
The National Commissioning Team (NCT) delivers, on behalf of Cafcass and the Ministry
of Justice, programmes for the Family Courts that assist in the effective resolution of
private law cases, and in the diversion of cases, away from applying to or continuing in
Court proceedings.
There are three main programmes which the NCT commission:
•
Child Contact Interventions (CCI) – short-term interventions designed to
help parents/adults and children establish safe and beneficial contact, when
this is difficult to do on their own, centred on applied dispute resolution work
with families in accredited contact centres.
•
Separated Parent Information Programmes (SPIP) – court ordered
activity of child focussed information and signposting to help; delivered in
groups
•
Domestic Abuse Perpetrator Programmes (DAPP) – court ordered
activity of work with perpetrators and victims of Domestic abuse/violence –
aimed at assisting the establishment of safe and beneficial contact. This
programme is to be renamed
SCOPE
OF TENDER
AGENDA
Geographical Area
Cafcass areas are divided into 17 geographical delivery areas (A1-A17) across England.
We intend the Lots for service delivery for this tender to be arranged by Designated
Family Judge (DFJ) areas, within Cafcass areas.
Tenderers can bid for one or multiple Lot Areas. This will need to be indicated in the
online submission.
The example below shows the Cafcass Service Area A4.
Cafcass Service Area
Lot Area
DFJ area
A4-01 Humberside
Family Court Name
Beverley
Great Grimsby
Grimsby
Hull & Holderness
Kingston-upon-Hull
A4
A4-02 South Yorkshire
Scunthorpe
Barnsley
Doncaster
Rotherham
Sheffield
SCOPE
OF TENDER
AGENDA
Geographical Area
There may be more than one provider in a service area as a good geographical coverage
of delivery points is required to ensure accessible and timely support for families.
The example below shows the Cafcass Service Area A9.
Lot Area
DFJ area
Cafcass Service Area
A9-01 Liverpool
A9
A9-02 Stoke on Trent
Family Court Name
Birkenhead
Chester
Crewe
Liverpool
Macclesfield
St Helens
Warrington
Burton-upon-Trent
Stafford
Stoke on Trent
Tamworth
SCOPE
OF TENDER
AGENDA
Service Specification
We intend to design the service specification in line with Cafcass’s operational
framework. The specification is likely to be split into two main parts.
•
Part 1 will cover legislative frameworks, policies and procedures that are relevant to all
aspects of service delivery. Any provider wishing to apply for services will need to
demonstrate that they meet all of the requirements.
– This will be a Pass/Fail section and proof of policies/qualifications will be
required where tenderers have been successful with their tender.
– A new requirement is likely to be that successful tenderers must hold or work
towards the government developed cyber secure certification ‘Cyber
Essential’ . https://www.cyberaware.gov.uk/cyberessentials/get.html
•
Part 2 will find all the requirements for the different elements of the court ordered
activities (SPIP, DAPP, CCI). Tenderers will need to demonstrate how each element
they apply for meets the set out specifications and requirements.
SCOPE
OF TENDER
AGENDA
Volume and Pricing
Cafcass has seen an increase in demand over the past few years and anticipates this
demand increase to continue. Indicative figures have been set out in the published
market position paper
We intend to evaluate tender submissions against the price based on the economically
most advantageous tender.
We are considering a benchmark price – which is VAT inclusive – for each service type
against which bids will be evaluated.
SCOPE
OF TENDER
AGENDA
Evaluation criteria
Tenders will be evaluated to determine the most economically advantageous tender by
intending to take the following award criteria into consideration
Criteria
Weighting
SAFE
CHILDREN AND YOUNG PEOPLE HAVE SAFE
ARRANGEMENTS FOR TIME SPENT WITH
40%
THEIR PARENTS
BETTER REPRESENTED
CHILDREN AND YOUNG PEOPLE ARE
BETTER REPRESENTED
10%
HEARD
CHILDREN AND YOUNG PEOPLES VOICES
HAVE BEEN HEARD THROUGHOUT THE
PROCESS
10%
ENABLED AND ADVISED
CHILDREN AND YOUNG PEOPLE ARE
BETTER ENABLED AND ADVISED
10%
GEOGRAPHICAL ACCESS FOR SERVICE
USERS
10 -15 %
PRICING
15 - 20%
SCOPE
OF TENDER
AGENDA
Evaluating Price
Service Type and Task
Benchmark
Price (£)
Price Bands* (£)
CHILD CONTACT INTERVENTIONS
(CCI)
2 hours session of direct work
XXX
-2% to -10%
Outstanding
-2% to +2%
Good
+2% to +10%
Met
-2% to -10%
Outstanding
-2% to +2%
Good
+2% to +10%
Met
-2% to -10%
Outstanding
-2% to +2%
Good
+2% to +10%
Met
SEPARATED PARENT INFORMATION
PROGRAMMES (SPIP)
Programme delivery per person
XXX
DOMESTIC ABUSE PERPETRATOR
PROGRAMMES (DAPP)
Full course
XXX
Tender prices that are more than 10% over or under the base price do not meet the
evaluation criteria.
*Price Band % refers to benchmark Price
PROAGENDA
CONTRACT
•
Tenderers will only be able to submit their bids using the Pro-Contract e-procurement
system, a national e-procurement system used by Cafcass.
•
Before tenderers can access any of Cafcass’s tender opportunities they will need to
register with Pro-Contract
•
For help with registering please see https://supplierhelp.due-north.com/
PROAGENDA
CONTRACT
Once you have successfully registered and logged on you will be able to search for
Cafcass tenders by selecting the ‘Find opportunities’ link on the home screen.
PROAGENDA
CONTRACT
Once you found the tender you will need to click the ‘Register interest in this opportunity’
tab which will give you access to the tender.
PROAGENDA
CONTRACT
A step-by-step guide to complete the online submission will be available prior the ‘go
live’ date. The screenshot below shows how to start your online response.
PROAGENDA
CONTRACT
Depending on the type of question you will either have to answer ‘yes’ or ‘no’, choose
from a list of options or enter free text.
NATIONAL IMPROVEMENT
SERVICE
AGENDA
Natalie Wyatt
National Improvement Service
Voice of the Child - Best Practice
Natalie Wyatt
National Improvement Service
Voice of the Child - Best Practice
Natalie Wyatt
National Improvement Service
National Improvement Service (NIS)
• Who are we?
The function of NIS is to deliver a variety of
services aimed at monitoring and improving
practice within Cafcass
• What do we do?
Our primary duty is to safeguard children. We provide services to staff,
managers and senior leaders with a clear focus on improving outcomes
for children
Child Engagement
1.21 - Cafcass Operating Framework says:
Children are seen in all public and private law
cases that go beyond the first hearing.
Practitioners exercise professional judgment in
each case about the number of times and
frequency with which a child is seen as
proportionate to the needs of each case and the
issues at stake.
Child Focused v Child Centred
Child focused work - focuses on the risks and concerns about a child.
Child centred work - examines the impact of any risk on an individual child.
• Child centred work tries to see the world from the child’s point of view.
Ensuring the emphasis of the case was child centred would assist us to move
to good/outstanding.
• Remember the need to record succinctly but clearly knowing a child may come
back to read their file in the future.
• If children do not want to express their views on the proceedings we can still
gain insight into them as an individual.
Issues to consider when seeing children:
• Child centred, age appropriate introductions and explanations are
crucial
• Are the views of the child their own/ true wishes and feelings? Are
they being influenced by a parent or others?
• The importance of balancing children’s W&F with their best interests.
• What tools might assist us when working with children?
http://cafcass.learningpool.com/course/view.php?id=521
40
Other methods of listening to children
• Cafcass have a range of tools to support good communication with
children and young people
• Diversity must be considered carefully
• Its not can this child communicate? Rather how can this child communicate?
• Observations of relationship can be helpful
• Information from CCI provider feedback
• Letter to the judge
Children, young people and adults can, and
do, access their records…
- Record knowing an individual may read their files at some point
- Principals of child centred recording include:
• Information is available, clear and accessible
• Proportionate to the needs of the individuals
• Accurate
• Honest explanation/evidence
• Sensitive
• Records the risks and challenges
• Records the strengths and successes
Think if you were reading your files what would
you like to know/see?
A young adult recently accessed her review record, which
stated:
“there is significant risk/evidence for this child to be
removed from her family”
But there was no further information in her review
This is not enough
The FJYPB members represent the voice of the children and young
people across England and Wales who are currently in proceedings.
“If you don’t ask us, how else are you going
to know that your service for children and
young people, is effective for children and
young people?”
FJYPB member
NATIONAL
CHARTER
The
National
Charter
aims
to
reinforce professional practice, and
sets out the aspirations that children
and young people want from family
justice services. We are working with
all family justice organisations to
implement the Charter and to make
these aspirations a reality.
WHO WE WORK WITH
cafcass
training
Peer Review
Cafcass Board
RECRUITMENT
FJYPB
members sit as
part of Family
Court Advisers
interview
panels.
The FJYPB have
2 sitting
members of the
Cafcass Board,
where they share
updates of our
work and
consider future
commission with
Cafcass.
The FJYPB have
been
commissioned to
be part of each
Cafcass Peer
Review. These
look at the quality
of service provided
by Cafcass within a
specific area.
FJYPB deliver
training and
workshops to
Cafcass staff at
development
day and have
been working
with the National
Improvement
team to develop
E-Learning
module.
Court
reviews
The FJYPB were originally commissioned
by the President of the Family Division Sir
James Munby to complete court reviews
across 12 areas of England. Due to the
success of these reviews, the programme
was extended to include 4 areas in Wales.
NACCC
National association of child contact centres
In addition to the 25 Supervised Contact Centres, the
FJYPB have now completed 3 Support Contact Centre
inspections.
whispers
CURRENT
PROJECTS
Review Policy
Research
Professionals
Training
Cafcass Peer
Reviews
TOP TIPS: Working with
children and young
people with Autism
TOP TIPS: Working with
children and young People
with a disability
TOP TIPS: For
communicating with
children and young
people
SIBLING RELATIONSHIPS
COMMUNICATION MATTERS
https://www.yout
ube.com/watch?v
=vVih7RjEQKM
FAMILY FORTUNES
Question 1
Telephone
Text
Email
Letter
Text
Questio
n2
Being a good
listener
Being honest
Being
reliable
Being
approachable
Being
Approachable
Question
3
Brilliant
Good
OK
Bad
Good
Question
4
More time with
professionals
Quicker
Decisions
More support
for us
More
Information
More
Information
Questio
n5
Through a
professional
Directly to
the Judge or
Magistrates
Write a
letter or
draw a
picture
Through
Skype
Directly to
the Judge or
Magistrates
Questio
n6
Completely
Right
Some of it
was right
Most of it
was wrong
Completely
wrong
Some of it
was right
Question
7
Relieved
Happy
Anxious
Scared
Scared
Question
8
What will
happen to me
What will
happen to my
sibling(s)
What will
happen to my
other family
member(s)
What will
happen to
everyone
What will
happen to me
Question
9
Professionals
really helped
and supported
me
That I was
kept updated
about my case
I was able to
contact
professionals
when I needed
to
I felt
listened to,
valued and
respected
I felt listened
to, valued and
respected
Question
10
I didn’t feel
listened to
I wasn’t kept
updated
I didn’t
understand
what was
happening
I felt left
out of key
decision made
about my life
I felt left out
of key decision
made about my
life
DE vere grand
Connaught rooms
London
27th
JULY
2017
To book a place please email: [email protected]
Contacts
Jennifer Lynch
FJYPB Co-ordinator
[email protected]
0777 503 6323
Claire Evans
FJYPB Administrator
[email protected]
0778 619 0216
SURVEY
MONKEY
AGENDA
Total Responses
80
Complete Responses: 52
Do you currently deliver Cafcass commissioned services?
SURVEY
MONKEY
AGENDA
External Survey
•
Good mix of current provider responses (60% deliver SPIP, 40% CCI and
25% DAPP)
•
Good geographical cover against new delivery areas; some possible gaps
highlighted
•
Mixed response to ‘How well is the current Cafcass delivery model meeting
the needs of parents and carers?’
• SPIP – 80% of responses scored 5 or 6 (6 = extremely well)
• CCI – 51% of responses scored 5 or 6
• DAPP – 40% of responses scored 5 or 6
•
Good level of interest from potential new providers to deliver services
SURVEY
MONKEY
AGENDA
Please can you give one or two examples of what works well with the currently
delivery model?
• Group setting (mix of experiences and opportunities to share and learn)
• We regularly receive anecdotal feedback from our trainers on the increased levels
of understanding achieved by parents undertaking the course - almost a 'penny
just dropped' moment.
• The recent changes to CCI have enabled parents and our staff to focus on the
outcomes expected from CCI. Parents are more aware of the expectations we
have of them and that they can have of us.
• Really like the CAM, which we feel sets tone and clear expectation for intervention
• Group work works well
SURVEY
MONKEY
AGENDA
Please could you give one or two examples of how the current delivery model
could be improved to support you to deliver an outstanding service?
•
It would be good if parents could be given greater awareness of the
consequences of them not attending the course.
•
Development of the SPIP plus model so parents/carers can go onto develop what
they have learnt with personalisation to their own circumstances
•
Information provided more promptly by court admin
•
Follow up reminder texts to clients on key learning points
•
…offer a lower risk DV programme to those who require a lower level of
intervention.
•
One to one provision for those that are unable to attend group
SURVEY
MONKEY
AGENDA
How do you think delivery might be better integrated with other services and
other agencies?
•
Information giving online and by phone followed by SPIP and then Mediation
Information meetings is an ideal model; currently these are not integrated;
•
Better integration with mediation services
•
… liaise with SPIP co-ordinator in relation to timing of parent attending a course
to coincide with CCI timescales.
SURVEY
MONKEY
AGENDA
Please tell us how the NCT could improve the support offered to you?
•
The claim system can be laborious at the end of the month as it feels rather
repetitive.
•
More opportunities to meet and share good practice with other providers.
SURVEY
MONKEY
AGENDA
Internal Survey
(Family Court Advisers)
•
Mixed response to ‘How effective do you think the commissioned
programmes are at meeting the needs of the adults or families referred to
the service?’
• SPIP – 74% of responses scored 5 or 6 (6 = extremely well)
• CCI – 62% of responses scored 5 or 6
• DAPP – 49% of responses scored 5 or 6
•
‘’How accessible do you think the programmes are for parents and carers?
• SPIP – 89% of responses scored 5 or 6 (6 = very accessible)
• CCI – 42% of responses scored 5 or 6
• DAPP – 39% of responses scored 5 or 6
SURVEY
MONKEY
AGENDA
Internal Survey
(Family Court Advisers)
•
What works well with the current commissioning arrangements?
CCI
• Good at getting the experience of the child central to court
• Good quality reports from supervised sessions
• Availability of staff to engage in telephone discussions and written feedback
of contact sessions
SPIP
• Opportunity to become more focused on child's needs
• Occurs in lots of venues and at times parents can attend e.g. evenings and
weekends. Parents are always well engaged.
DAPP
• Feedback reports on progress and the ability to discuss emerging concerns
• Parents have commented that they have found the course extremely useful
and challenging (which it should be) which
• has led to behaviour change.
SURVEY
MONKEY
AGENDA
Internal Survey
(Family Court Advisers)
•
How can the current commissioning arrangements be improved?
CCI
• Direct contact through digital information, telephone calls, attendance at
meetings.
• Be available in more areas and have more flexibility.
SPIP
• Parties to be clear of the expectation they must attend.
• Online course could be available as an option to families with mobility
issues / work commitments
DAPP
• Need a shorter course for lower risk perpetrators.
• Better interaction and communication
NCT BRIEFING EVENT
Lunch & Networking
NCT BRIEFING EVENT
District Judge Yvonne Gibson
Central Family Court London
NCT BRIEFING EVENT
WORKSHOPS
NCT BRIEFING EVENT
Q&A session