TERMS OF REFERENCE
EXPRESSION OF INTEREST AND APPOINTMENT OF AN OMNIBUS OF EVENTS
MANAGEMENT COMPANIES FOR THE DEPARTMENT OF ARTS AND CULTURE
1.
INTRODUCTION
In the quest to grow the Arts, Culture and Heritage sector, and to contribute
significantly to the economy while fostering a more cohesive and united society,
the Department of Arts Culture is involved in a plethora of activities and
initiatives on a frequent basis all year round. Naturally, the planning, staging and
overall management of events forms a big part of the scope of work. It’s
therefore
absolutely
functional/technical
crucial
objectives,
that
the
events
but
that
they
not
also
only
satisfy
the
always
satisfy
the
Department’s key strategic objectives that would be applicable to a particular
event namely:
 Access to information
 Job creation
 Human Capital development
 Linguistic diversity
 Institutional governance
 Development, and the protection and preservation of arts, culture and heritage
 Governance and accountability
The embodiment and essence of all the work and corporate mission of the
Department of Arts and Culture is best captured by its motto: “Laying the
foundation for greatness”. The latter is an expression of how the department
delivers its vast range of projects, interventions, initiatives and services where
public resources are used to unlock the potential of the sector, and to cultivate
the landscape for tangible growth and development.
2.
PURPOSE
The Department of Arts and Culture (DAC) is planning to appoint Omnibus
Events Management Companies that would have the ability, capacity,
2
infrastructure, experience and knowledge to manage all events and special
projects of the Department of Arts and Culture for and on behalf of the
Department. The contract will be period contract of 24 months.
The contract will be managed with an open procurement approach where there
is unrestricted competition.
Any company within the omnibus contract may
make a bid or refrain at will, and will be allowed to compete on an equal basis.
3.
BACKGROUND
In the past the Department of Arts and Culture took responsibility for its own
events with a team of events managers on permanent staff. However, with the
added demands of events initiated by the Department of Arts and Culture, the
Department saw the need to outsource the service to Omnibus Events Management companies to assist in the implementation and conceptualization of the
events and initiatives of the Department.
The following types of events are managed by the Department of Arts and
Culture:

International and National Arts and Culture Festivals;

Workshops, Conferences and Seminars;

All National Days Celebrations of South Africa;

Launches and Openings; and

Other non-specified events.
DAC will be initiating a number of events during 2014 and beyond. It would be
required of the successful events management Companies to manage these
events on behalf of the Department of Arts and Culture but in conjunction with
the existing events managers. Since it would not be possible to provide the
possible bidders with all details, companies are therefore requested to bid
based on the information that is provided. A compulsory separate briefing
session will be held in the offices of the Department of Arts and Culture to
3
ensure that enough information is provided to possible bidders to allow them to
provide a detailed bid proposal to the Department of Arts and Culture.
A separate schedule of possible events for 2014 MAY be provided at the abovementioned compulsory information session to be scheduled by the Department.
4.
SOURCE SELECTION
Before the appointed company will commence with its work, the following
procedures will be followed:
4.1 The Department will give the appointed company lead notice before the
culmination of an event. In cases where dates are available, the company
will be informed earlier of the information. It should however be noted that
in some urgent cases notification may be at short notice;
4.2 The company will be requested to attend a briefing meeting with the
Department of Arts and Culture, thereafter the appointed company can
brainstorm on the implementation strategies for the specific event;
4.3 A formal project plan (with timelines and resource plan) on the way forward
will be made to the Department of Arts and Culture with a final budget (full
breakdown of costs) attached to it;
4.4 The appointed company should make a presentation to the Department on
how outsourcing or sub-contracting will take place (list of companies
provided), payments, final payments, reconciliation of budgets and
management fee involved. Although the appointed company will have a
free hand in selecting subcontractors, the Department may in some cases
request for the appointment of specific sub-contractors to enhance local
beneficiation. Copies of invoices of all sub-contracted companies should
be provided to the Department with reconciliated budgets;
4.5 An Events Management Company awarded a contract may not subcontract
more than 25% of the value of the contract to any other enterprise that
does not have an equal or higher BBBEE status level than the person
concerned unless the contract is subcontracted to an exempted micro
enterprise that has the capability and ability to execute the subcontract;
4
4.6 Continuous liaison between the Department and the appointed company
will take place on a weekly and sometimes daily basis;
4.7 The appointed company should provide a report to the Department
representative after each event of the number of jobs created, skills
developed, Social Cohesion and Nation Building targets reached during
the event;
4.8 A compulsory post event report and evaluation will take place within two
weeks after the event. A separate de-briefing meeting should first be held
with the Marketing staff of the Department before the bigger DAC arranged
de-briefing meeting.
The appointed Company will also be informed of the centre / town where the
event should take place. In some cases, the Department may wish to specify
the specific venue for the event.
5.
CONTRACTING MODEL
5.1
DAC:
It will be required of DAC to provide continuous support to the Events
Management Company by approving and sign-off on all issues,
guidance, getting political buy-in, share information with the company
and provide funding for events the Department initiates.
5.2
Events Management Company:
It will be required of the Events Management Company to:
5.2.1
feed information daily to the Department on all issues related to
the event(s),
5.2.2
make proposals to the Department on best practice,
5.2.3
ensure that cost-effectiveness is at the order of the day,
5.2.4
ensure that a professional service is delivered to the
Department,
5.2.5
report on jobs created,
5.2.6
implement MGE objectives and Social Cohesion and Nation
Building,
5
5.2.7
inform the Department of all challenges experienced; and
5.2.8
be present at the event being organized on behalf of the
Department of Arts and Culture.
It will be expected of the Service Provider to report on risk management issues
like security, disclosure of information, site management and outstanding
performance. A checklist will be provided by the Department which will state
which risks will be absorbed by the Service Provider, which will be shared and
which will be transferred.
TASK DESCRIPTION
TASKS
The service provider will be expected to plan,
conceptualize, organize, implement and manage all
events with respect to the following tasks and
categories:
6.1
LIAISON
-
Make contact with all possible stakeholders that may
be involved in the events of the Department and the
delegated official in the Department of Arts and
Culture in making sure that the event is run
according to sound Events Management Standards
for all arrangements of the events for a period of 24
months.
-
Liaison with all the service providers on site on the
days of the events.
-
Ensure that the DAC representative is constantly
informed of planning and that there is close cooperation with the delegated DAC official on days of
the events.
-
Provide a list of sub-contracted companies to the
Department before work start for input by the
YES / NO / NOTED
6
Department.
-
Attend all steering committee meetings of an event
as
a
backup
to
the
DAC
representative.
Presentations on progress should be prepared by the
Events Management company but presented by the
DAC representative.
6.2
LOGISTICAL REQUIREMENTS
-
Provide logistical arrangements for all events of the
Department
of
Arts
and
Culture.
Logistical
arrangements may involve the following services and
facilities:
Tents / Marquees;
Shaded Stages / Raised platforms;
Lecterns;
Chairs;
Tables;
Water (bottles or sachets);
Public Address System (PA system);
Standby technical assistance;
Power generator(s);
Portable chemical toilets;
Clearing and cleaning of site (before and afterwards);
Signage;
Enough and safe parking;
Exhibition facilities;
Catering at events;
Site plans / layout; and
Crowd control barriers.
-
It may be expected of the bidder to provide either all
of the above in an event or a selection of the above.
-
Pictures of all implemented logistics should be
submitted to the DAC representative after the event.
7
-
Ensure the activation of JOC for all events and
provide safety certification for all infrastructure
erected for the event.
6.3
PHOTOGRAPHER
AT
A
NATIONAL
AND
INTERNATIONAL EVENT
-
The
bidder
may
be
required
to
provide
a
photographer at Departmental events, whether it is
internationally or nationally as per the DAC official’s
prerogative.
-
It may be required of the photographer to be present
at the event being organized on behalf of the
Department.
5.4
EVENT
BRANDING
AT
A
NATIONAL
AND
INTERNATIONAL EVENT
-
The bidder may be required to source and produce
conventional event branding items such as: Speaker
scrims, backdrops, fencing banners, directional
signage and banners and A-frames.
-
The bidder may be required to provide assistance
with putting up branding at Departmental events,
whether it is internationally or nationally as per the
DAC discretion.
-
The branding will be placed according to a branding
plan provided by the Department of Arts and Culture
and will be in line with the Marketing and PR plan for
the event.
6.5
ENTERTAINMENT
AT
ANY
NATIONAL
OR
INTERNATIONAL EVENT OF THE DEPARTMENT
-
It will be required of the bidder to appoint an artistic
director for some events.
-
It will be expected of the appointed company to
develop the cultural programme for approval by the
Department of Arts and Culture for the event.
8
It should be noted that the bidder will be expected to
provide a recommended line up to suit the type of
event
and
to
achieve
the
objectives
of
the
Department of Arts and Culture.
-
It will be expected of them to:
-
co-ordinate the performance of these artists and
groups on the day of the event;
-
be the liaison body between the Department and
the artists before and after the event;
-
ensure proper transport, accommodation and
catering arrangements are made for the cultural
groups;
-
handle all contracts, bookings, payments and
other administrative issues related to the artists
performances. It will be required of the bidder to
pay
cultural
groups
immediately
after
its
performance; and
-
the provision of dressing rooms for artists.
The Department of Arts and Culture will give
approval of the final line-up to ensure it is relevant
and consistent to the theme of the event.
-
The
appointed
company
should
ensure
that
rehearsals of all cultural groups take place the day
before the event. All participants in the programme
should take part in the rehearsals. A schedule of
rehearsals should be provided to the Department.
-
In some cases it will be required of the appointed
company to appoint a stage manager to co-ordinate
the performances.
-
Profiles and CDs / DVDs of suggested artists should
be provided to the Department to allow for an
9
informed decision at all times.
-
The
appointed
company
should
be
able
to
accommodate suggested changes to the artist’s line
up at all times.
-
It will be expected of the bidder to provide all
technical requirements to cultural groups as per their
technical riders in all cases.
-
SAMRO costs should be included at all times for any
cultural performance.
A figure of 2% should be
budgeted from the cultural performance fees only
and transferred to SAMRO on behalf of the
Department. Proof of payment should be provided to
the DAC.
6.6
FESTIVALS AND EXHIBITIONS
-
The Bidder should be able to put together a Film
Festival, Theatre production, dance festival, visual
arts exhibition and any other exhibition of at least 7
days on behalf of DAC when required.
The following tasks would be required of the Coordinator:
-
Provide a list of proposed productions with synopses
to DAC for approval within one month after the
appointment.
Screening and rehearsals of the
productions are regarded as an integral part thereof.
-
Take charge of all the necessary liaison with regard
to the Festival and exhibition and the chosen
production.
-
Take care of the programming for the festival and
exhibition.
-
Source, book, liaise and pay for venues where the
Festival and exhibition will be held.
-
Organize a Launch and cocktail function.
10
-
A Festival office should be set up by the Bidder. The
address, telephone number and fax number of the
office
should
be
communicated
to
the
DAC
representative.
6.7
TOUR OPERATOR
-
When required, a tour operator should be appointed
to manage social excursions for and on behalf of the
Department.
-
As a matter of respect and security, the tour operator
is expected to undertake sufficient consultation with
the relevant community structures at sites to be
visited.
-
The Tour Operator should make provision for a dry
run to be attended by various stakeholders, i.e.
security etc.
It will also be expected of the tour
operator to be at the sites to be visited by the
delegates as he / she will be expected to provide
relevant information where necessary.
-
The Tour Operator should undertake all co-ordination
and organizational arrangements related to the tour
programme.
6.8
PROMOTIONAL ITEMS
-
The bidder should provide for the production of a
wide range of promotional items. Promotional items
should have an arts and culture look and feel. The
logo of the Department should at all times appear on
promotional items.
Laying the Foundation for
Greatness principles will count.
-
All material must be delivered to the venue where the
promotional items are required before the event.
-
The use of the DAC Marketing Omnibus companies
will be preferred.
11
6.9
INTERPRETERS, INTERPRETING EQUIPMENT,
TRANSCRIPTION AND TRANSLATION
-
It will be expected of the bidder to ensure that
consecutive
and
simultaneous
interpreting
is
available at any conference organized by the
Department, or where the need arise.
-
The bidder shall source the provision of all necessary
equipment,
for
example,
microphones,
booths,
headsets, etc., for interpreting in both the main hall
and the specified number of breakaways.
-
Two interpreters per language should be provided at
all times.
Sign Language Interpreters is also
applicable. Only Accredited interpreters should be
used at all times.
-
It may be required of the bidder to translate certain
documents for events of the Department or where
the
need
arise.
For
example
Conference
Programmes.
-
It may be required of the bidder to provide a
transcription service at events of the Department or
where the need arise.
6.10
SECURITY
-
Arrange for and organize a private security company
to police event site(s) before, during and after the
events where it will be required.
-
Appoint a security liaison person that could liaise
with all security forces at all events, for e.g. SSA,
SAPS, VIP Protection Unit, PPS, POPS units, Traffic
Police, Ambulance Services and Fire Departments.
-
It would also involve the attending of meetings with
security forces on national, provincial and local level.
-
Ensure that security plans are drafted and distributed
to the DAC representative on time.
12
-
Take charge with the relevant security agencies on
the days of events.
-
Implement the marshalling component of the event
which will include the recruiting of credible marshals,
brief them, train them, liaise with them at the event
and pay them immediate in cash after the event.
6.11
CATERING
-
Organise and provide catering for VIPs at events.
Catering will either consist of a buffet meal, a formal
sit down with a plated meal or a cocktail menu.
-
Take responsibility for co-ordinating the catering for
VIP guests; performing groups and local community
guests at events of the Department where the
services are required.
6.12
DÉCOR AND FLOWER ARRANGEMENTS
-
The bidder should ensure that all events are properly
decorated with décor and flower arrangements.
Décor should fit in with the DAC Corporate Identity
manual and overall event look and feel.
-
The bidder should approach décor and flower
arrangements to fit in with the overall theme of the
event. Décor should always have a strong arts and
culture look and feel to fit in with the Laying the
Foundation
for
Greatness
objectives
of
the
Department.
6.13
BAR SERVICES DURING CATERING
-
Organise bottled water or other soft drinks for VIP
guests in the VIP seating area during all the events.
-
Organise and provide bottled water and cool drinks
for VIP guests during all meals at all events. This
service may also be extended to members of the
public attending an event of the Department.
-
The bidder should ensure that a proper bar service is
13
made available to the Department at each event.
-
Bottled water should be used as an opportunity for
the
DAC to brand itself
and
its institutions.
Suggestions in this regard will be expected from the
Events Management companies in all events.
6.14
FOOD PACKS
-
Organise and provide catering in the form of food
packs for working staff on the days of events. It will
either consist of food packs or a separate buffet area
where a meal can be served.
-
In some cases the bidder will be required to provide
for mass catering.
The food packs and mass
catering should be distributed at the venue where the
event will take place.
Proper plans should be in
place for this purpose.
It may be required of the
bidder to in some cases make use of fast food
outlets as form of public catering. In this regard it
may
be
required
of
the
bidder
to
source
sponsorships from the fast food outlets.
6.15
CATERING EQUIPMENT
-
The bidder should provide catering equipment for
each venue where kitchen facilities are not available.
-
The service provider must ensure that the electrical
equipment is in full working condition and must be
able to provide back-up in the form of generators.
6.16
TRANSPORT AND MOBILISATION
-
Contract a bus company to transport earmarked
communities or delegates from their respective
localities to all events and back.
-
Take responsibility for the co-ordination of all parking
arrangements on the days of the events.
-
Co-ordinate activities of service providers before and
on the day of all the events.
14
-
Co-ordinate the entire mobilization process to ensure
that Social Cohesion and Nation Building forms part
of the mobilization of diverse communities.
6.17
ACCREDITATION, INVITATIONS AND RSVP
-
Take responsibility for the Invitation of guests,
compiling of RSVP lists, accreditation of guests,
ushering and seating of VIP guests and other invited
guests at all events.
In most cases, the Events
Management Company may only work with the DAC
representatives.
-
It will be required of the bidder to exercise strict
control over the invitations, RSVP and accreditation
process.
-
It some cases and as the need arise, it may be
required of the bidder to manage the invitations,
RSVP and accreditation of guests with a live and
online process.
-
Assist the Department representative in preparing
the protocol arrangements for all events of the
Department. For example, table cards, etc.
7.
FINANCIAL ARRANGEMENTS
The bidder shall provide a detail cost breakdown of
the following:
7.1
To allow the Department of Arts and Culture to
compare bids with one another, it will be expected of
the Events Management Company to cost what they
would charge the Department for organizing the
following event:
IMPLEMENTATION OF A FESTIVAL THAT
INCLUDES ALL ASPECTS OF THE ARTS,
CULTURE AND HERITAGE. THE FESTIVAL
MUST BE OF INTERNATIONAL STANDARD.
15
It will be expected of the Events Management
companies to make a concept proposal to the
Department. The following should be kept in mind:
-
The festival will take place in Johannesburg;
-
Provision should be made for 500 VIPs of which
150 will be international guests and 20 000
members of the public that will participate during
the festival;
-
Accommodation and transport arrangements and
hospitality for the international guests;
-
the Festival will run over a period of 5 days with 2
weekend days included;
-
Consideration should be given to the MGE
objectives of the Department;
-
Consideration should be given to aspects of
Social Cohesion and Nation Building in the
concept;
-
All aspects of Arts, Culture and Heritage should
be catered for;
-
A banquet for 500 VIPs will form part of the
concept;
-
Multiple venues can be utilized in Johannesburg
for the Festival;
-
Special
attention
should
be
given
to
the
experience of the event to make it a truly
international event;
-
Develop a site plan / layout for the proposed
venue;
-
Develop a budget for the entire event; and
-
Cost
effectiveness
should
be
taken
into
consideration and suggestions on how branding
will be reused will be expected.
16
It should be noted that the above is only for
evaluation purposes and that concepts for events of
the Department will be requested separately for each
event. Upon appointment, the budget for each event
will differ as per the specifications for that specific
event.
7.2
Appointed companies should at all times provide the
Department
with
a
list
of
all
sub-contracted
companies before commencement of duties.
In
some cases, the Department may want to provide
input into the list to enhance local beneficiation.
An Events Management Company awarded a
contract may not subcontract more than 25% of the
value of the contract to any other enterprise that
does not have an equal or higher BBBEE status level
than the person concerned unless the contract is
subcontracted to an exempted micro enterprise that
has the capability and ability to execute the
subcontract;
7.3
For the purposes of this bid, interested Events
management companies should not budget for a
period of 24 months but only for the event put
forward in par. 7.1 above.
7.4
The bidder should keep record of all work done on
each event per month.
It will be expected of the bidder to provide proof of
work done in the form of a table within 7 days after
each event before payment can be effected.
Certified copies of invoices of all sub-contracted
companies should also be submitted with the final
17
budget reconciliated and final invoice.
7.5
The bidder should note that cost effectiveness is a
critical factor in the evaluation of bids.
7.6
The Department of Arts and Culture will perform
monitoring and evaluation functions during and after
each event. Bidders should take note that penalties
will be enforced by the DAC if arrangements did not
go according to original agreements.
Refer to
Annexure A in this regard.
7.7
It should be noted that the Department of Arts
and Culture will NOT be paying a 50% deposit to
the Events Management companies. Companies
should therefore not quote for that on their
quotations.
8.
SUB-CONTRACTING
-
Should the event be held in other provinces other
than Gauteng, the service provider is expected to
utilize the bulk of the services from the local service
providers unless if those services are not available.
-
All procurement below R500 000,00 will be done by
other means to continue uplifting SMMEs.
-
As mentioned in paragraph 7.4, a list of all subcontracted companies should be provided to the
Department
Certified
immediately
copies
of
upon
invoices
of
appointment.
sub-contracted
companies should be forwarded to the Department
with budget reconciliation.
9.
INFORMATION
/
DOCUMENTATION
TO
BE
PROVIDED BY BIDDER
-
The bidder should provide the following in a business
plan of the event that will include the following: The
following documents should be provided as a
separate document in the following order:
18
-
Original attendance certificate issued at the
Compulsory Briefing session.
-
SBD documents.
-
A business plan containing the work procedures
that will be followed, projected budget for the
above task and a timetable of tasks, role of the
Events Management company and any other
pertinent information for tasks / event as per
paragraph 7.1 above.
-
Company profile with list and detail of previous
work done.
-
An organizational structure of the company of the
bidder. CVs of the permanent employees of the
Events Management Company should also be
attached.
-
An original copy of the most recent and valid Tax
Clearance Certificate should be attached to the
bid documents.
10.
TIMEFRAMES
-
The bidder is required to perform services to the
Department of Arts and Culture as an Events
Management Company for 24 months or when the
need arise / services of the company is required.
-
The bidder should attend a meeting at the DAC
within a week of his / her appointment. All future
meetings will be in the offices of the Department of
Arts and Culture, Kingsley Centre, 841 Stanza
Bopape Street, Corner of Pretorius and Steve Biko
Street, Arcadia, Pretoria or any other venue agreed
upon by both parties.
11.
ENQUIRIES
-
All enquiries should be directed to Mr Tuelo Thubisi
19
on (012) 441-3504 or Ms Refilwe Zulu on (012) 4413089.
(kl017720.doc)
20
11. INFORMATION SESSION:
A compulsory information session will be held in the offices of the Department of
Arts and Culture after the advertising of the bid. 2 people per company will be
allowed to attend the briefing session. Companies can however not attend the
briefing session on behalf of another company. Only one bid document per
company will be issued. The venue will be:
Department of Arts and Culture
Kingsley Centre
481 Stanza Bopape Street
Corner of Steve Biko and Pretorius Street
Arcadia
PRETORIA
For further information please contact Mr Tuelo Thubisi on (012) 441-3504 or
Ms Refilwe Zulu on (012) 441-3089.
(kl017720.doc)
1.
EVALUATION
1.1 Bids will be evaluated by a panel on a basis of functionality only. Evaluation on
price will happen at a later stage.
1.2 With regard to functionality the following criteria will be applicable and the
maximum weight of each criterion is indicated in brackets.
CRITERIA
1.2.1
1.2.2
WEIGHT
VALUE
Knowledge, experience and track (20)
1 – 6 Poor
record and proof of successful
7 – 13 Average
delivery in events of this nature
14 – 20 Good
Bidder
understanding
the (5)
objectives of the Department
1 - 2 Poor
3 Average
4 - 5 Good
1.2.3
Relevance,
quality
and (15)
1 – 5 Poor
presentation of the business plan
6 – 10 Average
document as per paragraph 7.1
11 – 15 Good
and understanding the content of
it.
1.2.4
Appearance
of
the
budget (10)
1 - 3 Poor
document and understanding the
4 – 7 Average
content of it and Cost effectiveness
8 - 10 Good
of the budget.
1.2.5
Appropriateness and detail of the (30)
1 - 10 Poor
concept for the Festival as per
11 – 20
paragraph 7.1.
Average
21 - 30 Good
TOTAL
2
1.2.6
Inclusion of all aspects of Arts, (20)
1 – 6 Poor
Culture and Heritage, MGE, Social
7 – 13 Average
Cohesion and Nation Building and
14 – 20 Good
DAC brand position.
TOTAL
100
1.3 For purposes of comparison and in order to ensure meaningful evaluation,
bidders are requested to furnish detailed information in substantiation of
compliance to the evaluation criteria mentioned in paragraph 1.2.
1.4 A bidder that scores less that 70 out of 100 in respect of “functionality” will be
regarded as submitting a non responsive bid and will be disqualified.
1.5 Bidders are requested to submit 1 original and 6 copies of the bid documents to
the Department. Bidders who fail to comply with this will be disqualified.
(kl017720.doc)
3
POST EVENT EVALUATION FORM
EVENTS MANAGEMENT
NAME OF EVENT:
NAME OF EVENTS MANAGEMENT COMPANY:
Liaison
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Logistical arrangements
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Venues
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Photography
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Branding
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
4
Signage
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Entertainment at events
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Artistic Agency (concert, etc)
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Festival and Exhibitions
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Tour operator
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Promotional items
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
5
Interpreting, translation and transcription
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Interpreting equipment
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Security arrangements
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Catering
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Décor and Flower arrangements
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Bar Services
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
6
Food packs
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Catering equipment
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Transport arrangements
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Invitations, RSVP and Accreditation arrangements
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Financial management
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
Overall impression of staff, services and professionalism
TIMEOUS DELIVERY
TECHNICAL STANDARD
QUALITY OF SERVICE
Poor
Poor
Poor
Average Good
Average Good
Average Good
7
POST EVENT EVALUATION FORM
Name of event:
Noted by the Events Management Company
_______________________
_________________
_____________
Signature: Events Manager
NAME:
DATE:
_______________________
_________________
_____________
Signature: H/EVENTS
NAME
DATE
_______________________
_________________
_____________
Signature: Events Company
NAME
DATE
(kl017720.doc.doc)