DATASHEET
NEW ZEALAND | UNITED STATES | AUSTRALIA | CANADA
Ipiphany™ Cognitive Analytics
“Make 10 valuable decisions in
the time it takes your competition
to make 1…”
BENEFITS
Ensure the most important insights are
discovered
• Discover insights previously hidden or
overlooked by traditional analytics tools
Out of the box Customer intelligence
Ipiphany™ uses proprietary i3 Technology to apply natural language
understanding, machine learning and cognitive computing to overcome
the barriers that have historically prevented business stakeholders from
discovering actionable insights hidden within unstructured text and
communications.
Ipiphany™ is the only solution that understands what people mean,
and automates the targeted discovery of key issues, opportunities and
their root causes - enabling business users to focus their efforts on the
decisions and actions that improve business performance.
• Automate the search for the most
impactful issues and patterns
• Validate and have confidence in
your findings
Put all your data to work
• Analyze data from disparate sources
• Extract meaning from all forms of text
and communication
• Mine all the structured and unstructured
data together
• Visualize a complete view of all your data
Gain a deeper understanding of issues
• View insights presented in a way that
is easy for business users to interpret,
understand, communicate and action.
• Maximize understanding of root
causes and potential solutions through
relevant narratives extracted from
customer communications
Accelerate insights discovery and action
• Analyze millions of data combinations
in minutes to provide unbiased answers,
explanations and recommendations
for action
• Automated coding of verbatim text
Ipiphany™ gives you far more than traditional data mining or
text analytics:
Empower your business users
• Reduce the need for data scientists
• Leverage the time and expertise of staff
by allowing them to focus on outputs
not inputs
• Empower users to take confident,
evidence-based action
Traditional Text Analytics
IpiphanyTM
Slow and iterative process
Fast, automated approach
Keywords and Rules
Semantic Understanding
Missing and incomplete insights
Comprehensive and deep
insights
Analysts and Data Scientists
Domain Experts
NZ: 09 353 6870 AUS: 1 300 799 585 |
ipiphany.io
KEY FEATURES
NEW ZEALAND | UNITED STATES | AUSTRALIA | CANADA
FEATURES
BENEFITS
Data
All key CUSTOMER analysis
applications are catered for
Instant insight from unstructured data right across your organisation Customer Surveys, Complaints, CRM and Case notes, Social Media, Chat and
Chatbot transcripts, Contact Centre Recordings, Emails and messaging
User Features
Easy to use Web Interface
Users only need internet access and a standard web browser to access the
IpiphanyTM application.
Interactive Data Exploration
Interactively explore your data in real time using graphs and tables to visualize
patterns and data summaries.
Automated Insight Mining
Users need only identify their objective and in minutes Ipiphany analyses
millions of data combinations to provide unbiased answers, explanations and
priorities for action.
Drill down for deep analysis
Maximise understanding by going deeper into interesting subsets of your data
by clicking on relevant patterns or manually applying attribute, keyword and
concept filters.
Interactive Narrative Visualizations
Easily explore and compare narratives, key themes and relationships that exist
in unstructured data using effective visualization options such as heat maps.
Explain Patterns & Root Causes
Gain deeper understanding of the underlying root causes by viewing the
explanations in the form of key verbatim concepts and themes
Linked Narratives/Examples
Easily understand and interpret the resulting patterns or underlying concepts
and themes by viewing the most relevant example customer narratives.
Verbatim Highlighting and Keyword
in Context
Speed up reading and understanding of verbatim examples by displaying
relevant snippets with the key words and phrases highlighted. For fast
scanning the KWIC (Keyword in Context) mode displays relevant verbatim
examples that can be understood within in a 2-3 second scan of the page.
Pattern Trends
Understand how issues and patterns are changing over time by viewing trend
charts of volumes, relative frequency and key metrics.
Cross Tabs
Quickly understand how key metrics differ across any structured or
unstructured data segments using crosstabs.
Impact and Relevance Calculations
Prioritise your time and attention on the most important and interesting
insights by easily sorting patterns by impact, relevance, frequency, or target
metrics.
1-click Export
Easily export resulting tables, graphs and example verbatim for inclusion in
reports with a single click.
I3 Relevance Engine
Analyzes structured and unstructured
data
Easily analyze complex, multi-dimensional structured and unstructured data
to find the most important insights and issues that can be used drive smarter
business decisions.
Machine Learning
Use machine learning to automatically discover and filter the most important
patterns with respect to nominated business objectives.
Natural Language Processing
Go beyond keywords and understand what people mean - through natural
language processing and cognitive computing that automatically discover and
extract domain-specific concepts and the relationships between them.
Semantic Understanding
Ensure that important patterns and themes don’t go undiscovered through the
application of semantic processing that encodes the meaning of words and
themes.
Industry/Company Ontologies
Improve accuracy and speed up understanding through the use of industry and
company specific ontologies and taxonomies.
Theme Extraction
Discover the unknown-unknowns through automated discovery of themes and
concepts not previously identified.
Statistical Significance Testing
Maximize confidence in the resulting insights through automated statistical
testing of all resulting patterns
NZ: 09 353 6870 AUS: 1 300 799 585
| ipiphany.io
ipiphany.com.io