WWW.WIPRO.COM SOFTWARE DEFINED DATA CENTER: TIME TO REIMAGINE THE CORE AUTHORS: Anuj Bhalla Gaurav ChaturvedI Manjari Sharma Table of contents 01 Abstract 02 SDDC Vision 03 Benefits of SDDC 04 SDDC Architecture 05 SDDC Component 06 Software Defined Storage 06 Software Defined Compute 06 Software Defined Facilities 07 Software Defined Security 07 Automation and Orchestration 08 SDDC Vendor EcoSystem 09 SDDC Challenges 0-9 System Integrator: Filling the Gaps 12 Summary : SI Helping in Achiving SDDC Vision 13 About the Authors 13 About Global Infrastructure Services 13 About Wipro Limited Abstract The gap between business demands and IT innovation has closed tremendously with needs and turnarounds moving at the speed of thought. Today's scale, explosion and availability of data has business, expecting a powerful intervention to exploit it. It is getting difficult to firm up the Data Center roadmap with solutions and products getting launched so rapidly. This whitepaper attemps to give a perpective on Software Defined Data Center (SDDC) technology and drives attention to the white spaces and possible gaps which a customer should consider while embarking on this Data Center Transformation Journey. “The only thing that is constant is change” by Heraclitus seems to be the components has helped create this as a perfect platform for supporting, eternal truth in today’s context. The story of technology is no different. adopting and nurturing almost all future changes in this industry. This is a IT has been changing, moreover catering to the changing need of the era, platform which will enable customer to be agile, flexible, vendor agnostic whether it is data digitization, process automation, cost optimization or while optimizing the cost. agility; an outward ever growing spiral. It is very important to have a clear roadmap and implement the same in Now is the time in IT when organizations need to move from a reactive it`s true sprit to reap the maximum benefits of SDDC. A clear vision, approach of disruptive change to a more proactive, accommodating and weighing the benefits, evaluating multiple solutions to defining the organic approach. They have to inculcate and make change as a paramount principal of the future technology “platform”. And to achieve this organizations will have to reimagine the core (Data Center) and define the pillars of the Software Defined Data Center (SDDC) platform. roadmap and architecture platform of your future Data Center are the most important pre-requisites of successful deployment. The overall setup and solution has to be analyzed both from provider and consumer view point and this makes a consultants role very important to provide SDDC is a platform which should be imagined to be built on three pillars an unbiased, vendor agnostic and pragmatic solution. Let us try and have - hardware, software and standard interfaces. The abstraction of a broad look at SDDC vision, benefits, and available vendor solutions. Mergers & Demergers Compute n tio fica udi Clo Re sili en ce t e ark oM Elasticity e rag Cloud Open Software Programmability Growth Sto Globalization ty bili era Op New Applications er Int New Business et Interface Standardization Tim Ar c Frehitec Fut ed tura ure om l Pro Or ofi & A che Ne ng s tw t u r tom ati ork atio on n AGILITY & ADAPTABILITY Open Modularity Policy Driven Hardware Innovation Acquisitions Right Sizing Cost Open Data Center (Software Defined) 01 SDDC Vision Datacenters have been evolving and innovating perpetually but still But with the advent of “Software Defined concept”, data centers now provide siloed infrastructure services. With separate management for have the vision around which they can evolve to enable IT as true each components and human intervention required in different phases, business enabler. service delivery has become sluggish. VISION: A Workload centric architecture which will cut across vertical layers throuhg Cloud, Compute, Storage, Networking and Non-IT (DCIM) to harmess the complete capability of a heterogeneous Infrastructure & cloud in a variablized consumption model. TRADITIONAL DC • Box by Box Management • Every box has own • Manual allocation/ de-allocation of resources SOFTWARE DEFINED FEATURES Abstraction SOFTWARE DEFINED DC • Creation of logical layer for boxes/devices to integrate with single management layer Central Managernent • Application centric dynamic allocation /de-allocation of Infrastructure/resources Automation • Application centric dynamic allocation /de-allocation of Infrastructure/resources • Programmability deter-mined by vendor solution Programmability • Restful APIs to integrate customized application • Policy management done at different set of devices Policy management • Policies managed centrally for all kind of devices • Not much innovation: heterogeneous vendor devices managed individually Instrumentation • Instrumentation of infra-structure for monitoring, publishing and intelligent analvtics • Manual tasks by administrators consuming time and resources Orchestration • Automation of tasks with policy based optimization & enforcement Figure 2 SDDC Features 02 Benefits of SDDC Enterprise adoption of SDDC would fulfil the needs of evolving data driver. Intelligent software controls the hardware configurations and centres focussed on agility, flexibility, scalability and security along will help integrate with, and transform the traditional data centres of with lower total cost of ownership (TCO). Abstraction of software enterprises, which typically were hardware and device driven. from the hardware infrastructure layer will continue to be a key RESOURCE EFFICIENCY • Reduce over-provisioning of resources • Use of containers • Enterprise Investment Protection • Fewer hardware devices to be purchased at next refresh cycle LOWER TCO • Use of white boxes • Repurpose/Reutilization of existing hardware • Automation of mundane tasks • Use of software instead of hardware • Less Administrators required SCALABILITY • Dynamic allocation of resources • Ease of Scale in/out/up/down NO VENDOR LOCK-INS • SDDC if implemented using open standards can help in reducing vendor lock-ins DISASTER RECOVERY • Ease of migration of datacenters across backup DC or public/private cloud GREEN IT • Integration of advance power & cooling control and provision tools with infrastructure using APIs MORE INNOVATIONS • Use of analytics and intelligence tools to reduce incidents and problem tickets SECURITY • Policy based more granular security • Self-heal solution SELF-HEAL SOLUTIONS CLOUDFICATION MORE INNOVATION VENDOR NEUTRALITY BUSINESS CONTINUITY FUTURE PROOFING REDUCED TIME TO MARKET EASE OF MANAGEMENT • Management of devices from a single pane of glass • User defined service portals COMPLIANCE • Use of API for auditing and Collection of logs to get faster results which were done manually before FLEXIBILITY • Use of devices of your own choice • Integrations with existing infrastructure AGILITY • Management and provision agility while optimizing process and costs • Faster time to market and business enablement MOBILITY/PORTABILITY • Ease of migration of workloads & resources from datacenter to public/private cloud Figure 3 SDDC Benefit 03 SDDC Architecture The architecture which forms the basics of SDx concept is shown in architecture. The southbound interface which talks to the Figure1. There are two distinct interfaces in the SDDC high level infrastructure layer and the northbound interface that speaks to API API North bound Interfaces Controller/ Management Devices API API API Infrastructure (Physical/Virtual) Software Defined Management & Policy API Service Models Orchestration & Automation Application Layer Controller Layer South bound Interfaces Application Layer Infrastructure Layer Figure 4 High Level view of SDDC Architecture Software Defined Data Center Software Defined Compute Software Defined Storage Software Defined Network Software Defined Facilities Software Defined Security Application/Cloud/ Service Portals Figure 5 Consumption Model of SDDC cloud, orchestration and management layer. The north-bound Above dipicted SDDC architecture helps in providing unified view interface is pretty much standardized as REST APIs (Representational and management of resources including network, storage, compute, State Transfer - Application Programming Interface) is present in all facilities managed securely via automation and orchestration layer the SDDC controllers that are available today. The southbound and delivered via service models as shown in figure2. interface is specific to the vendor’s implementation. Some use open We will discuss them individually now. standards based protocols while some use proprietary interfaces. SaaS Services PaaS Services A IaaS Services C Self Service Portal Cloud Migration Workload Movement Policy Engine A Orchestration A Automation, Workload Management Cloud Economics C Compute Proprietary Appliance Network Proprietary Switching Agility Elasticity Software Defined Proprietary Appliance Open Standards Proprietary OS Open Architecture Middleware Compute C Databases A E Proprietary Open OS C Proprietary Open Hardware A A Hyperviser/ Container E Proprietary Open SW Controller C Proprietary Open HW E Proprietary Open SW Controller C Proprietary Open HW Public Cloud E API Management layer Service Management Governanace Security Meeting - Billing - Chargeback Cost 04 SDDC Component SOFTWARE DEFINED NETWORK network on a software layer allowing centralized control and Network Virtualization techniques are not something new in the abstraction of the underlying complex infrastructure. Theoretically all network world. VLANs, tunneling, and VPNs have been around for network nodes would only need the muscle (forwarding or data quite long. Talking about SDN, following the lines similar to the plane) to push packets out which results in better management and software defined concept it intends to centralize all intelligence in the control over network. SDN Approaches: Focus Implementation Underlay Overlay On virtual and physical network (Overall Fabric Management) On hypervisor and uses tunneling and encapsulation Puts Software defined network in every point in your network On top of existing network infrastructure, multiple networks and multiple layers Hybrid Combines both Underlay and Overlay approach 05 Software Defined Storage Similarly to SDN, different kinds of storage solutions can now be Storage Resource Manager managed using storage resource manager which can in turn work with storage controllers to provide SDDC benefits along with automation Storage Resource Manger of storage tiering, de duplication. In short, storage allocation can now be application driven with faster and optimal storage allocations. SDS Object Flash Block File also provides benefits of seamless integration with cloud storage, migration and archival of storage to public/private cloud or secondary DC. With enormous increase in storage requirement SDS can Tier 1 Tier 2 Tier 3 Tier 4 provide an economical solution for backup, disaster recovery, test and development environment .The savings can be anything between Storage Controller 20% to 50% both in capital and operating expense. Storage Infrastructures Software Defined Compute Though the compute world has undergone virtualization a decade Figure 2 SDDC Features APPs PAAS Cloud SAAS IAAS before, but it was specific to compute. SDC talks about abstraction of virtualization across different layers of physical servers, hosts, Orchestration & Automation containers and virtual machines to provide unified management Concept of containers is not something new, though it has received VM Container Container Container Container Manager Hypervisor Physical Servers VM function. lot of attention recently, especially with declaration of support from many technology leaders. Several startups have popped up to focus Host OS on a host of container issues that haven’t been addressed yet, from storage to networking. Physical Infrastructure Containers have brought higher abstraction in virtualization. A Figure 8 SDC Architecture Figure). In simple terms, a container does effective OS process isolation. Containers are ideal tools for those applications that require agile development and change, horizontal compatibility and scalability. Software Defined Facilities With greater storage requirements and increment of virtualization, IT infrastructure requires more managed and device centric cooling and power supply. SDDC concept can help in integrating power/cooling management tools, DCIM tools (Data center Infrastructure Management), HVAC components (Heating, Ventilating and air conditioning) to have unified management of facilities of data center from a single plane of glass. This can help in averting possible device APP A APP A’ APP B Bin/ Lib Bin/ Lib Bin/ Lib Guest OS Guest OS Guest OS APP A Hypervisor APP A’ Bin/ Lib APP B Container Daemon container virtualizes a single OS for multiple applications (Shown in Bin/ Lib Host OS Hardware Figure 8 SDC Architecture 06 failures, reducing the over provisioning of facilities resources and most importantly better management of resources. This will also help bring the UPS, cooling, cabling, power monitoring and management to a central portal integrated with cloud layer. Software Defined Security Multiple startups on lines similar to SDDC architecture have come up with security tools which can have policy or application or resource based security managed centrally. There are existing vendors also which provide security management along with their SDx solution. One of the major concerns in SDDC is security, but SDDC if implemented properly can help in overcoming existing security concerns. Security Challenges Traditional Approach SDDC based Approach New Security Threats • Though threat might get detected but it keeps on spreading across network and difficult to trace path • Provides network visibility derived from centralized configuration and network state • Threats are cured mainly manually • Easier to track and automate cure of the threats • Each device must be statically configured individually • Perimeter defined through application-layer concepts (groups, type of device, etc.) • All traffic for each physical object must be monitored, typically using a single policy • Traffic can be monitored independent of the physical location of the source • Difficult to achieve in a consistent manner due to finite resource availability in the embedded device Velocity and Proactive patch manage-ment Software Defined Management & Policy Granular Management Simplicity Agility Dynamic Low Touch Configurations • Virtualized security processing reduces hardware demands This layer provides integration of all resources and components we talked above and automation of their management /allocation from a single pane of glass. PAAS App-Centricity • Rapid analysis and response to ever-changing threats without the need to patch each individual networking device Automation and Orchestration APPs Visibility • Continuous, zero-touch centralized patch management • Requires proportional increase in hardware Scalability Self-Healing Cloud Integration could be with applications, cloud (Public/ Private), IaaS, PaaS, SaaS, tools involving monitoring, analytics, troubleshooting, governance, logging, auditing or any other third party tools (provided they have APIs). SAAS 3rd Party Tools IAAS Orchestration Automation Network Orchestration Storage Orchestration Compute Orchestration Facilities Orchestration SDN Controller SDN Controller SDN Controller SDN Controller Network Infrastructure Storage Infrastructure Compute Infrastructure Facilities Infrastructure Software Defined Security Perimeter Security Benefits Figure 9 Automation and Integration in SDDC 07 SDDC Vendor EcoSystem Models Types Software Only Model Cloud based Model What? Software without associated hardware Pay-as-you-go model How? Management, orchestration, controller software, operating systems, security, monitoring and logging tools, third party applications, customized applications etc. with APIs • Hosting the SDDC platform on a public cloud infrastructure, can also be delivered as a virtual private cloud Converged and Hyperconverged Model Preconfigured Systems Build-your-ow n-model Software-centric architecture that tightly integrates resources and other technologies in a commodity hardware box supported by a single vendor Vendors Pros Cons Communities and new startups • • • • • Proprietary Traditional vendors and multiple startups Easy to install Affordable Less capex Granular Features Modularity • Some offers cloud management/orchestration tools as well Few existing cloud players and new startups Many startups and few traditional vendor collaborations • • • • • Preconfigured and tested solutions from vendors • Easy adoption • Hardware and software support from a single vendor in many cases • High scope of innovation • Less TCO • Increased Flexibility • New concept On the fly provision Pay as per use No capex Scale up/down on demand Mostly traditional players • No transparency of infrastructure • Inability to make granular upgrades or tweaks • Most of the software have their own HCL list (Hardware compatibility list) leading to interoperability issues • General public cloud concerns like security, network latency • Dependence on hardware vendor to maintain competitive pricing • Limitation in choosing additional hardware and dependence on HCL • Upgradation requires addition of hardware Different vendors across layers of SDDC Architecture • Hardware boxes for installation of SDDC environment • Open Compute • Support of hardware and software from different vendors Orchestration & Cloud Platform Hardware for SDDC • White and brite boxes (NetworkDevices) • Offers APIs for integrations Open Source Hardware for SDDC Solutions Automation SDx Orchestration Controller New Startups and traditional players trying to enter • Compatibility guidelines need to be followed as per providers • Inability to make granular upgrades or tweaks Operating System Infrastructure Many Startups & traditional players Mostly Startups, a few traditional players SDDC VENDOR ECOSYSTEM Mostly Traditional Players Many Startups & few traditional players Startups & traditional players Crowded with Startups & traditional players 08 SDDC Challenges CHALLENGES BUYER‘S GUIDE ENTERPRISE READINESS • SDDC might be good bet for greenfield projects but introducing SDS in existing datacenters /brownfield projects requires detailed analysis Start implementing in green-field projects & go step by step for brownfield projects INTEGRATION • SDDC offers Capability to have integration with any vendor hardware ,any monitoring, orchestration and cloud Solutions but Integration is challenging and requires skills and knowledge on various vendors solutions Analyze the vendor solutions & use cases and find best fit for your environment DIFFERENT INTEPRETATIONS • SDDC has been interpreted by each vendor differently hence there is need to carefully look at vendor future SDS roadmap , architectural principals before finalizing any solution Be Inquisitive and know scope of the solution offered HUGE VENDOR ECOSYSTEM Know what you need and analyze the solutions carefully • There are many vendors in SDDC market with different offerings leading to confusion among end customers ABSTRACTION NOT ATTRACTIVE • Abstraction functionality may add more complexity due to the need of extensive compatibility testing and handling multi-vendor support for escalation and troubleshooting, thus adding to opex costs. COMPREHENSIVE SOLUTION & SCOPE OF MANAGEMENT Know the limitations and act accordingly Know what you need and get detailed scope of manage-ment of solution offered • Though there are many vendors with different solutions but a comprehensive solution is still not available in today’s market SECURITY • SDx solutions removes physical layers from the network design and virtualize it, then replaces it with exposed layer of highly sensitive network , open for attack. LACK OF CLOUD ECONOMICS • SDDC though cheaper than traditional but lacks granular and aggressive pricing offerings like cloud Know security features offered in your SDx solution and follow best practices Know exact TCO savings offered by vendors as per your environment System Integrator: Filling the Gaps Given the wide ecosystem and adoption challenges of SDDC implementation, there is a requirement of service providers who have the right skill set to analyze the customer environment, offer best solution for customers apt to their environment needs, assist in integration and provide end to end services. To make sure that system integrators do not create an additional level of complexity in SDDC environment, they need to evolve and adapt themselves to facilitate and smooth the SDDC adoption journey of customers. Figure 10 Managed Service Provider System Integrator Offerings Testing & Validatio n Service Consulting & Assessment System Integrator Integration & Migration Customized Application Development 09 1. SDDC impact on organization and their data centers and the value a system integrator can bring in ORGANIZATION COMPONENTS Product TRADITIONAL APPROACH SDDC BASED APPROACH • Infrastructure will be now delivered as service rather than as individual devices/solutions • Provide comprehensive solutions and become single POC for solutions • Build your own device models, given the modularity functionality offered by SDDC solutions • Find the best use case for client and accordingly “integrate the right things” • “Datacenter in a Box” solutions for faster adoption • API development and management tools • Customized application developments and integration with existing infrastructure • Service portals for developers to understand the resource allocations and management • DevOps friendly environment Process • ITIL Framework of delivery would be changed • Self-service interfaces/portal rather than manual administration • SLAs will be changed as most of tasks will be automated • Many processes will be more automated and delivered as service • Modification of service delivery process to get best suit for software defined data center • Creation of customer specific SLA plans like “create your own SLA” • Developing and managing self-help portals as per requirements • Identification of the white spaces and automating the processes to provide more agility People • Selling pattern and revenue model of sellers will be changed • More aligned to business with very flexible consumption models Partners • Data center services will involve multiple partners involvement • Vendor agnostic approach • Sellers will have to remain on their toes to involve with new partners and compatibilities with their solution Skill Set Organization Structure • Enhance the partner ecosystem • Contract and relationship management with vendors • Single window support with ownership of the overall solution – a Truly Hybrid Cloud on your terms • Dual skill set ( Development + Administration ) • Provide right skilled resources • Cloud administration skills • Provide Training to Customer Staff on Multiple technologies • Environment will become more service focused • Can provide consulting and help customers align the organization structure to the changing trends and needs • More Level 1 and Level 3 administrators (Developers + Administration skills) would be required and level 2 engineers might not be required • Identify the gaps and help develop required sill set • New designations like cloud service architects, service experts would rise System • Data/ Resources will be more mobile ( movement from public/private cloud) • Develop APIs which could be integrated to provide security standard specific desired results • Security compliance concerns would increase • Help in App rationalization and containerization to foster portability of applications across different environments • Infrastructure will become more app-centric Strategy • Changes in service models will be observed Pay as you use / Pay per consumption models would rise • Flexible and open based solutions will be preferred • Provide customized service delivery models and solutions • Deliver an open environment based solution open to new solutions • SI are rightly placed to provide help in true consumerization of IT 10 2. How SI can help in SDDC adoption and optimize the delivery process • Simulator Labs to provide tested and proven solution as every customer’s environment is different from each other • Discovery tool to identify customer environment’s readiness for SDDC deployment • Vendor Agnostic While choosing best solution for customers, SIs have to be vendor agnostic and evaluate neutrally to provide best solution for customers • TCO calculator to educate customer how different SDN solutions reduce customer’s Capex and Opex and whether the investment in SDN is worth or not • Disaster Recovery Providing the best solution to have feasibility of failing over to secondary DC or to Public or Private Cloud • API Development Identifying the gaps and develop custom APIs to integrate with southbound and northbound interfaces • Feedback Loop Providing mechanism to provide customized services on basis of feedback from application PLAN TEST • Automatize Provision Finding the gaps and automatize the migration and deployment process OPTIMIZE DEPLOY SUPPORT & MANAGE • Integration of various infrastructure with controller and orchestration layer tools • Integrating the right things Best solution for customer specific environment • Vertical Integration Integration of SDN, SDC, SDN, SDsec, SDF to provide holistic SDDC solution • API Management Tools To provide management of the APIs versions • Communities Membership To stay abreast with latest developments and to contribute in SDDC community, SIs can be part of groups like ONF, IEEE, IETF, OpenStack, OpenDayLight, OEM’s Appstores • Automatize Provision Finding the gaps and automatize the migration and deployment process • Integration of various infrastructure with controller and orchestration layer tools • Integrating the right things Best solution for customer specific environment 11 Summary : SI Helping in Achiving SDDC Vision SDDC provides vision for today’s data center solutions and most in reducing those adoption challenges and can give a comprehensive importantly provides great opportunity in channelizing existing data solution to reap the best benefits of SDDC. center solutions to provide agility, scalability, app-centricity and programmability which resonates with what is required from today’s business. Figure 11 shows some gist & recap of how SI can help in adoption journey “Change may be risky but routine will be lethal” .Though the adoption may have few challenges, but a System Integrator can help Virtualized Controlled & Managed by smart Softwares Delivered as service VISION MISSION OBJECTIVES STRATEGY ACTION PLAN Ease the journey of Adoption Comprehensive Solution Application Centricity Devops friendly environment Integrate the right things Tested & Proven Solution Integration as Service Automatize New Skill set Vendor Agnostic Vertical Integration Identify white spaces Figure 8 Roadmap for achieving SDDC benefits 12 About the Authors Anuj Bhalla is a Vice President and Global Business Head for -System Integration, Maintenance Services, and Products in Global Infrastructure Services, Wipro Limited. His recent initiatives have been Wipro Open Data Center, SDI Center of Excellence launched recently in Bangalore Wipro Campus, under his belt, which is first for any System Integrator or Technology Provider in the country. With over 20 years of Professional Experience across the entire spectrum of IT including Business Development, Practice Development, Pre-Sales & Delivery, to IT Strategy, Transformation especially on new areas like Hybrid Cloud, Open Source / Open Stack and IOT. Also, he is in the panel of their Partner Advisory board. Joined in as a trainee graduate from Symbiosis, Pune in 1996 , he has grown ranks and has been instrumental in turning around various businesses that he has spearheaded within Wipro. He is proven to be a transformational leader rolling out initiatives on Telecom Support or new areas of Open Source namely in Open-stack, Cloud, SDX, and SD to cover a few. Gaurav Chaturvedi is an experienced engineering graduate and IT professional with 14+ years of experience in Enterprise IT services encompassing System Integration, Support services, Service Delivery, Datacenter Architecture, and Pre-sales, have strong tecno-commeritial understanding and have design large complex DC Transformation solutions and delivery. He has handled various roles in delivery, pre-sales & practice, he is passionate about technology and have been instrumental in launching and help driving the new practice successfully. He is currently heading Software Defined Infrastructure (Open Data Center) CoE leading development, integration, Validation and testing of multiple SDDC, SDS, SDN solutions and tools. Manjari Sharma has been a part of the Global 100 Intern program at Wipro and is currently enrolled in the Post Graduate Program at Indian Institute of Management, Calcutta, Before starting her management journey, she worked for five and a half years in infrastructure management services at IT majors such as Infosys and Wipro. Her experience is primarily in computing and Network platform. She has a keen interest in Technology and Marketing. About Global Infrastructure Services Global Infrastructure Services (GIS), a unit of Wipro Limited, is an end to end IT infrastructure & outsourcing services provider to global customers across 60 countries. Its suite of Technology Infrastructure services spanning Data Center, End User Computing, Networks, Managed Services, Business Advisory and Global System Integration. Wipro, is a pioneer in Infrastructure Management services and is amongst the fastest-growing providers across the world. GIS enables customers to do business better by enabling innovation via standardization and automation, so that businesses can be more agile & scalable, so that they can find growth and succeed in their global business. Backed by our strong network of Integrated ServiceNXT™ Operation Centers and 14 owned data centres spread across US, Europe and APAC, this unit serves more than 700+ clients across with a global team of 32,000+ professionals and contributes to over 28% of Wipro’s IT Services revenues of Wipro Limited. About Wipro Limited Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology.” By combining digital strategy, customer centric design, advanced analytics and product engineering approach, Wipro helps its clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has a dedicated workforce of over 160,000, serving clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com 13 DO BUSINESS BETTER WWW.WIPRO.COM CONSULTING | SYSTEM INTEGRATION | BUSINESS PROCESS SERVICES WIPRO LIMITED, DODDAKANNELLI, SARJAPUR ROAD, BANGALORE - 560 035, INDIA TEL : +91 (80) 2844 0011, FAX : +91 (80) 2844 0256, EMAIL : [email protected] North America Canada Brazil Mexico Argentina United Kingdom Germany France Switzerland Nordic Region Poland Austria Benelux Portugal Romania Africa Middle East India China Japan Philippines Singapore Malaysia South Korea Australia New Zealand © WIPRO LIMITED 2015 “No part of this booklet may be reproduced in any form by any electronic or mechanical means (including photocopying, recording and printing) without permission in writing from the publisher, except for reading and browsing via the world wide web. Users are not permitted to mount this booklet on any network server.” IND/B&T/JUL 2015 - AUG 2015
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