Conflict Management
Principles of Management
2-2-1
Objectives
 IDENTIFY the major sources of conflict.
 IDENTIFY the five basic conflict
management styles.
 DETERMINE PO1 accountability in
managing conflict within the work
environment.
2-2-2
Sources of Conflict Activity
Work
Factors that
Environment Contribute
Source of
Conflict
Preventable
Yes or No
Conflict
Management
Styles
Example:
Invading
Personal Space
2-2-3
Conflict Management Styles
 Win-Lose – disregard of the impact on the
other party
 Lose-Win – one party places the opponent’s
interests above theirs
 Lose-Lose – withdraw or suppress the conflict
 Win-Win – each party has the desire to satisfy
fully the concerns of all parties involved
 Compromising – each party is willing to give
up something
2-2-4
Sources of Conflict Activity
Work
Factors that
Environment Contribute
Source of
Conflict
Preventable
Yes or No
Conflict
Management
Styles
Example:
Invading
Personal Space
2-2-5