Information Booklet
Using the Rav-Kav
• Easy Payment • Fast Charge • Suitable for all kinds of travel
‫במטרופולין חיפה והצפון‬
‫התחבורה הציבורית עובדת‬
Dear Passengers,
What is a Rav-Kav?
The public transportation system in the Haifa and the North Metropolitan
Area is constantly moving forward and introducing improvements to benefit
the passengers.
A Rav-Kav is a smart electronic card that can be charged with travel
arrangements to various destinations, and for all of the public
transportation providers in Israel. Using the Rav-Kav for their travel
needs allows passengers to receive all the discounts they are entitled
to by law.
Public transportation users in the Haifa and the North Metropolitan Area
enjoy an efficient, advanced, comfortable, convenient and cutting edge
public transportation system.
In order to make things easier for passengers and as part of the ongoing
service improvement process, the services provided by the Rav-Kav card
and its possible uses will be enhanced. This booklet provides information
concerning the Rav-Kav and the ways in which it may be used.
Why should I use a Rav-Kav?
• It can be charged in advance with multiple travel arrangements
• It is suitable for any kind of trip
• It is accepted by all public transportation providers in Israel
• It allows discounts on a number of travel arrangements
How to use a Rav-Kav?
Have a pleasant trip!
Purchase and issuance:
A Rav-Kav card can be purchased from any bus driver, at the Metronit
stations and at the various service desks.
Charging:
A Rav-Kav can be charged at the Metronit stations or by a bus driver.
There are several types of Rav-Kav cards, each designed to answer a
different passenger need, and each offering various charging options.
Validation:
The Rav-Kav card must be validated before any trip! Cards can be
validated at the Metronit stations or by bus drivers or at the machines
located near the rear bus entrance doors. Please note, a passenger
who fails to validate his card will be handled as a passenger
who did not pay.
‫במטרופולין חיפה והצפון‬
‫התחבורה הציבורית עובדת‬
2-3
Rav-Kav types
The Rav Kav cards are designed to answer different
passenger needs. Find the one that suits you most!
Personal Rav-Kav – Israel's smart travel ticket
The best and most recommended way to use public transportation
A smart card:
The personal card is issued without payment and can be recharged
Personal information:
The personal card will store your personal information and will allow you to
receive the discounts you are entitled to by law (when charging).
The card is a personal card and may not be transferred to others.
A variety of charging options:
• Monthly Pass • Accumulated Value
• Single trip
• Transit trip
Up to 8 travel arrangements can be charged on a single card
Loss of card:
In case the card was lost/stolen, the balance charge on the card is insured
and will be returned to you with no extra charge
Acquisition:
The personal card can be acquired at the issuing
stations of the various public transportation providers
located throughout the metropolitan area, or at the AlHaKav service centers
Al-HaKav – A variety of Rav-Kav services in one location
Starting now, it is possible to receive a variety of Rav-Kav services,
offered to users of all public transportation providers throughout
Israel, in one location:
• Acquiring a personal Rav-Kav
• Handling malfunctions and lost cards*
• Recovering travel arrangements
Find your nearest Al-HaKav center: alhakav.mot.gov.il
* This Service will be provided three days after the malfunction /
loss /theft
Semi-Anonymous Rav-Kav
A smart card:
A personal card that is issued without payment and can be recharged
Personal information:
The semi-anonymous card saves the passenger's details only on the card.
A picture of the passenger and the four last digits of their ID number are
embedded on the card, but no information regarding the passenger's trips
is saved. The card grants all public transportation discounts the passenger
is entitled to by law (such as youth, senior citizen, students etc.). Discounts
are granted when charging the card, the card is personal and may not be
transferred to others.
A variety of charging options:
• Monthly Pass
• Single trip
• Accumulated value • Transit trip
• Up to eight travel arrangements can be charged on a single card.
Loss of card: No refunds against the balance charged on the card shall be
given in case of loss or theft.
Acquisition: The semi-anonymous card can be acquired at the issuing
stations of the various public transportation providers located throughout
the metropolitan area, or at the Al-HaKav service centers.
Anonymous Rav-Kav with no identifying details
A smart card:
Can be purchased against a one-time payment and can be recharged
Personal information:
The card is anonymous and does not include any identifying information.
Therefore, it does not provide any personal entitlement to discounts.
A variety of charging options:
• Single trip • Accumulated Value • Transit trip
• The card cannot be charged with a monthly pass
travel arrangement
Loss of card:
No refunds shall be given against the balance charged
on the card in case of loss or theft.
Acquisition:
The anonymous card can be acquired at the main kiosk at the Metronit
stations, from the bus drivers, at issuing stations of the various public
transportation providers located throughout the metropolitan area,
or at the Al-HaKav service centers.
4-5
Purchase, charge and validate –
all the kiosks at the Metronit stations
Quick ValidationKiosk
(Automatic validation
for single travel
arrangement)
Smart Validation Kiosk
(Validation, purchasing
and charging by
credit card)
Ticketing indication light
Rav-Kav slot
Credit-card slot
Validation kiosk display
Credit-card slot
Coins slot
Rav-Kav reader
Ticketing indication light
Touch screen
Main Kiosk
Charging, purchasing
(by cash or credit card)
and validation
Anonymous Rav-Kav
dispenser opening
3
2
Rav-Kav slot
Change, receipt and
paper ticket opening
1
Slot for bills
A
B
C
D
A
B
C
D
‫עמדת טעינה‬
:‫אשראי‬
Using the various kiosks‫בכרטיס‬
Action
Description
Charging
Charging a new periodical pass (monthly pass)
in a personal Rav-Kav
Charging
Charging Accumulated Value and a single ticket in
personal and anonymous cards
Purchase
Paper ticket for single trip
Purchase
Purchase of anonymous Rav-Kav card
Validation
Validation
Machine Type
Validating a Rav-Kav card charged only with one
travel arrangement (single tip, multi-trip pass,
Accumulated Value or monthly pass).
Validating a Rav-Kav card charged with several
travel arrangements (single trip, multi trip-pass,
Accumulated value, monthly pass)
Charging a new periodical pass (monthly pass) in a
personal Rav-Kav
Charges Accumulated Value and ticket with a
personal and anonymous Rav Kav
6-7
Information Providers and contact Details
Al-HaKav service center
alhakav.mot.gov.il
Kol Kav hotline *8787 bus.gov.il
Send text message to 8787 Kol Kav app
Information representatives
metrobus.gov.il
Find us also on Facebook "metrobus"
When crossing, feel the road
Cross only on the pedestrian
crossing and when the light is green
Look both ways at all parts of the pedestrian crossing
For additional information: rsa.gov.il
E&OE, The publishers are not liable for any expense which might be incurred as a result of
any omission, mistake or change in the information appearing in this booklet
‫במטרופולין חיפה והצפון‬
‫התחבורה הציבורית עובדת‬
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‫מאוחדים נצרת‬
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