C.S. Mitchell Ltd
Review – 003 – Customer feedback
At CS Mitchell, we pride ourselves on delivering high quality products and services at all times. To
ensure that we continue to meet the demands and needs of our clients, we ask that you spend a few
minutes completing this survey. We will use this information to help us identify what we’re getting right
and any areas in which improvements can be made and our service to you. Thank you in advance for
taking the time to complete this form.
Please indicate you level of satisfaction with out products and services with a tick in the appropriate
box.
Key. 1: Very poor; 2: Poor; 3: Average; 4: Good; 5: Excellent.
Number Please rate the following:
1
1.
Our response to your initial enquiry
2.
Our ability to offer and deliver the product/service in the
timescale you required
3.
4.
5.
6.
7.
8.
2
3
4
5
The quality of service, general attentiveness and output
of our staff
The health, safety and environmental standards
displayed by our staff, including compliance with site
rules
The level of communication between CS Mitchell Staff
and others
The overall quality of the plant/machinery provided
The health, safety and environmental standards of any
plant or machinery supplied
Our response to any issues with plant/machinery, i.e.
breakdowns, replacement parts, additional equipment
etc.
9.
The price paid for the product/service
10.
Your overall experience of your dealings with CS Mitchell
Date produced:
01 | 12 | 2015
Page:
1 of 2
Date authorised:
04 | 01 | 2016
Document produced by:
Simon Wakeham CMIOSH
Revision number:
003
Document authorised by:
Scott Mitchell
Master document reference:
QHSE – Review – 003 – Customer feedback
Completed with the assistance of:
C.S. Mitchell Ltd
Review – 003 – Customer feedback
If you have any additional comments that you feel may help us to improve our service, we would be grateful if you
could detail them here:
Survey completed by
Name:
Signature:
Position:
Time and date completed:
E-mail:
Telephone number:
Thanks again for taking the time and trouble to complete this survey - your feedback is very valuable to
us.
Date produced:
01 | 12 | 2015
Page:
2 of 2
Date authorised:
04 | 01 | 2016
Document produced by:
Simon Wakeham CMIOSH
Revision number:
003
Document authorised by:
Scott Mitchell
Master document reference:
QHSE – Review – 003 – Customer feedback
Completed with the assistance of: