America Needs Baldrige
MidwayUSA
Larry Potterfield, Founder and CEO
What Baldrige can do for you
• America Needs Baldrige Website
• www.Americaneedsbaldrige.com
• Please come and visit
A Hall of Fame Leadership Team
• Leadership development
• Focus leadership team on leadership and
management principles
• Intensity
• Thirst for excellence
• Hunger for innovation and continuous
improvement
• Winning attitude
World Class Leadership System
• Mission Statement
World Class Leadership System
• Vision
World Class Leadership System
• Values
World Class Leadership System
• Goals
• Operational Goals
• Customer Satisfaction
• Employee Satisfaction
• Supplier/Partner Satisfaction
• Shareholder Satisfaction
• Long-Term Goals (7)
• Number of Customers
• Baldrige award every sixth year - 2021
World Class Leadership System
• Culture Statement (35)
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Continuous Improvement
Purest Baldrige Colony on the Planet
Trust
Knowledge Sharing
World Class Leadership System
• Organizational Governance (50)
• BOD approves the following
• Mission Statement
• Operational Goals
• Long-Term Goals
• Key Stakeholders
• Culture Statement
World Class Leadership System
• Core Competencies (13)
• Customer Engagement
• Innovation and Continuous Improvement
• Strategic Planning
World Class Leadership System
• SWOT
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18 Strengths
14 Opportunities
18 Weaknesses
15 Threats
World Class Leadership System
• Communications Plan
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State of the Business (quarterly)
Department Knowledge Sharing
Focus on the Future
4th Quarter Scheduling
World Class Leadership System
• Strategies
• BOD (7)
• Remain a family-owned, privately held business
• Balance the requirements of all stakeholders
• Focus on long-term value, versus short-term results
• Operational (17)
• Put Customers first
• Be considered a great place to work by satisfying and
engaging Employees
• Build great Supplier/Partner relationships
World Class Leadership System
• Strategic Planning
• Twelve all day meetings each year
• Monitor execution of this year’s plan
• Build next year’s Strategic Plan
World Class Leadership System
• Business Intelligence
• MIDAS
World Class Leadership System
• Employee Satisfaction and Engagement
(ES&E)
• Two Times per year
• Focus Groups
America Needs Baldrige
MidwayUSA
Larry Potterfield, Founder and CEO