What Attracts Casino Visitors
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.1
Organization Chart for Casino
Operations
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.2
Organization Chart:
Focus on Manager of Table Games
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.3
Casino Revenue Centers
• Casino Operations
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Bingo
Race and sports books
Slots
Baccarat
Table games
Keno
Card games
• Hotel Operations
• Food and Beverage Operations
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.4
Casino Support Centers
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Human resources
Marketing and sales
Finance
Security
Surveillance
Engineering/maintenance
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.5
Casino Security Department Activities
• Escorting cash transfers from the casino
floor to the casino cage
• Escorting guests who have won significant
amounts of money to their car, airport, or
other local destination
• Moving drop boxes from table pit games
and transporting them to the casino cage
• Overseeing the slot drop done by a team of
employees who remove coins from slot
machines
• Guarding the casino cage and working to
prevent robberies of and/or assaults on
cage personnel
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.6
More Unique
Security Department Activities
• Providing public relations assistance for
the casino with its guests
• Assisting slot department personnel by
witnessing the replenishment of slot
booth bank rolls, hand-paying large
jackpots won by slot players, performing
slot machine hopper fills, and assisting
with slot drops
• Assisting with credits and fills for table
games
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.7
Effective Surveillance Is Critical
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.8
Organization of a Casino Cage
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.9
Responsibilities of the
Casino Cage
• Bank roll custodianship and
accountability
• Servicing the casino pits
• Interaction with almost every revenue
and nonrevenue department
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.10
Gaming Issues and Society
• Possible Problems
– Addiction
– Health problems
– Increased crime
• Resolution Tactics
– Gaming regulatory bodies
– Governmental regulations
– Casinos have become legitimate, publicly traded
business
– Casino assistance for guests/employees
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.11
Casino Challenges
• Need to attract and retain a qualified
work force
• Increased governmental regulations
• Increased efforts to address problem
gaming
• Use of technology
• Competition
Discovering Hospitality and Tourism, 2nd Ed.
Ninemeier and Perdue
© 2008 Pearson Education, Inc.
Upper Saddle River, NJ 07458
O.H. 24.12