Continual Service Improvement Workshop
29 June 2017 | 10:00 – 15:45
CGI King’s Place, 90 York Way, London, N1 9AG
Agenda
Item
Description
Who
Time
1.
Tea and coffee
All
09:30-10:00
2.
Introduction to CSI / Activities to date
Katie Adams
10:00-10:15
3.
Overview of findings
Beth Grey
10:15 – 10:30
3.
Training (collaboration)
Katie Adams / Beth
Grey
10:30 – 11:00
4.
Break
All
11:00-11:15
5.
Tools and Systems to Support you (open forum)
Beth Grey / MOSL
11:15-12:00
6.
Additional services / products that you feel would help you to do
better.
Beth Grey
12:00 – 12:30
7.
Lunch
All
12:30 – 13:00
9.
Service Processes
Beth Grey
13:00-13:30
10.
AOB
Beth Grey
13:30-13:45
11.
Round Up and Next Steps
Katie Adams
13:45-14:00
12.
An introduction to Intelligent Automation (optional attendance)
Kyall Fordham-Weir
14:00-14:30