Alignment of Business Processes and
User Interfaces in the Context of Large
Organizations
Kênia Sousa, Hildeberto Mendonça, Jean Vanderdonckt
Université catholique de Louvain (UCL)
Louvain School of Management (LSM)
Belgian Laboratory of Computer-Human Interaction (BCHI)
Why?
• Do process performers know how their business runs?
• Usability of software in BP execution is as important as
handling industrial machinery to the quality of the product.
• A study has shown that alignment with UI contributed to
100 to 200% user productivity gains (Henry, 2007).
About Usi4Biz
Methodology
4
Forward Approach
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Backward Approach
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ROI of Scenarios
• Scenario 1 deleting repeated UIs
– Impact: Higher productivity of users when processing
orders for 88 users
• Scenario 2 write info on paper
– Impact: avoids losses from input of wrong data
Business Process Models
• A process notation is transformed into
BPMN unifying the business
representation.
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BP and Task Model
• The hierarchy from processes and subprocesses inspires the task model.
• .
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User Interface Model
• Grouped and related tasks define the
user interface model.
Final User Interface
• If UIs already exist then the user
interface model is extracted from them.
Screen
Screen
Fragments
Screen
Elements
Impact Analysis
• Perform impact analysis when changes are
made on business processes, tasks and UIs.
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Dissemination
• Journal
– International Journal of Universal Computer Science, Special
issue on Human-Computer Interaction, Nov. 2008.
• Research Conferences
– 7th International Conference on Computer-Aided Design of
User Interfaces - CADUI’08.
– 3rd IEEE/IFIP International Workshop on Business-Driven IT
Management - BDIM 2008.
– 23rd Annual ACM Symposium on Applied Computing SAC’2008.
– ACM SIGCHI Symposium on Engineering Interactive
Computing Systems EICS’2009
– 8th Task Model and Diagrams for User Interface Design –
TAMODIA’09
• Industrial Conferences
– SIGCHI Belgium Fall Conference – SIGCHI.BE’2009
– The Java Community Conference - Devoxx’09.
Thank you!