The Armstrong Advantage
Commercial Services
Armstrong Relocation & Companies
212 Total Solutions Way
Birmingham, AL 35007
(205) 942-1625
&
212 North 25th Street
Birmingham, AL 35203
www.ArmstrongRelocation.com
Building Trust. Reducing Stress. Delivering Reliability. Around the World.
March 31, 2016
Dear Sir:
On behalf of the entire Armstrong Relocation team, thank you for requesting information on Armstrong
Relocation’s service capabilities for your upcoming commercial project. As a recognized industry leader,
we are confident in our ability to add unique impact to the success of your Project. Clients appreciate the
Armstrong Advantages we provide:
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Collaborative Approach: We will bring our expertise to your project, collaborating with you to
develop a customized project plan designed to achieve your business objectives.
Extensive Scope of Services: We provide an array of value-enhancing services, delivered through a
single-point-of-accountability model that is easy to use.
Risk Minimization: We reduce risk through use of experienced team leaders, background-checked
and professionally trained crews, proven processes, and emerging best practices.
Cost-Effective Result: We recognize that cost-effectiveness is paramount, and deliver optimal value
through fair and reliable pricing, and minimization of business disruption.
Having successfully performed similar projects over multiple decades, we are confident in our ability to
provide these advantages to your project.
Since our founding in 1922, Armstrong has grown its operations to include 25 full-service moving
agencies in 15 states across the country. Our 58 consecutive years of profitability has allowed us to not
only expand our footprint, update equipment, develop software and continuously train team members,
but also to constantly elevate our practices. Regarding the concept of Value, Armstrong’s DNA states
“Value: Customers define it; we deliver it.” We encourage you to confirm our claims by speaking with our
references. You can be confident in our ability to do what we say we’ll do.
I look forward to our next step as, together, we apply the Armstrong Advantages to ensure the success of
your Project.
Best Regards,
William W. Carroll
William W. Carroll
President – Birmingham
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ABOUT ARMSTRONG RELOCATION
OVERVIEW
Armstrong Transfer and Storage began in 1922. Armstrong Relocation (Armstrong) has provided
household goods and facility moving services since that time. In 1947, Armstrong became an agent for
United Van Lines (United), the world’s largest van line, and has been one of the largest agents for the van
line since 1991. Under the leadership of Clyde Springer and Jim Watson, the current ownership group
took control of Armstrong in 1957. The Springer and Watson families retain controlling ownership to this
day.
Headquartered in Memphis, TN, Armstrong is a respected industry leader. Armstrong owns and operates
25 full-service moving agencies in 15 states across the country with 1,525,000 sq. ft. of U.S. domestic
warehouse space, and over 900 full-time employees and owner-operators delivering services nationwide.
A founding member of the Commercial Relocation Network (CRN), Armstrong has a nationwide alliance
with over 70 leading commercial relocation companies across all van lines. CRN brings best-in-class
servicing and leading-edge approaches to commercial relocation that Armstrong in turn shares with its
clients. Furthermore, the resources of Armstrong are supplemented by those of 582 agency affiliates
around the world.
Additionally, Armstrong is an active member of the Building Owners and Managers Association (BOMA),
International Facilities Management Association (IFMA), Better Business Bureau (BBB), Chamber of
Commerce, American Moving and Storage Association (AMSA) and the Worldwide Employee Relocation
Council (ERC). Armstrong has also been awarded a contract on the GSA Federal Supply Schedule for
commercial moving and related services.
As a pre-eminent global provider, Armstrong is known for providing a breadth of core competencies that
include: commercial and facilities relocation, warehousing and logistics services, asset and project
management software solutions, and household goods moves. All services are delivered through
Armstrong’s single-point-of-accountability service model. This model, combined with its end-to-end
solutions, provides an easy way to ensure consistently superior quality with every aspect of every move.
VISION, MISSION AND DNA
Our vision is to continually build the Armstrong family of companies into the pre-eminent global supplier
of moving, relocation and logistics services.
Our mission is to provide the highest value to our customers and stakeholders by building an
organization of passionate team members working together to deliver excellence in quality, safety and
customer satisfaction.
Our foundational DNA elements are:
 Unity: We are stronger together
 Integrity: Do the right thing
 Attitude: Be positively passionate
 Value: Customers define it, we deliver it
 Relationships: Value them above all
 Communication: Listen, learn and respond
 Generosity: Succeed and share
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CORPORATE SOCIAL RESPONSIBILTY
ENVIRONMENT
Armstrong’s stewardship as an industry leader extends to the environment in which it operates. We
manage operations in such a way as to minimize their environmental impact, lessening that impact year
after year. We strive to extend this approach to the clients we serve and the suppliers that serve us.
Realizing our responsibility and duty to the environment, Armstrong commits to:
 Measure our evironmental impacts, set targets for improvement and monitor progress
 Support the integration of environmental considerations into our business decisions
 Make efficient use of resources and place a significant emphasis on recycling
 Ensure associates have awareness of environmental issues and personal responsibilities
 Demonstrate support for sound environmental principles through our business decisions
 Publish information about our environmental performance
As a U.S. EPA-certified SmartWay partner, Armstrong voluntarily achieves year-over-year improved fuel
efficiency and reduced environment impacts from the transporting of goods. Additionally, through our
Green Standards partnership, clients can positively impact the environment and help those in need
through the re-use of relatively good furniture through in-kind donations to non-profit organizations.
Having experience with a variety of LEED-certified facilities, Armstrong’s operations align with
maintaining the emerging commissioning standards of the U.S. Green Building Council.
DIVERSITY
Armstrong believes its working representation of all minorities should be reflective of the communities in
which it does business. Sixty-three percent of Armstrong’s owner-operator drivers are ethnic minorities.
By servicing the more than 20,000 shipments booked annually by Armstrong, these independent
businesspeople have the opportunity to become successful of their own accord.
Additionally, under the leadership of Charlotte Dawson, Armstrong Huntsville has earned certification
from the Women’s Business Enterprise National Council (WBENC) as a woman-owned and –managed
enterprise. Armstrong is also a member of the Minority Supplier Development Council (NMSDC),
providing increased business opportunities for minority businesses of all sizes.
As a result of these efforts, Armstrong is able to provide clients with both Tier I and Tier II diversity spend
capture opportunities.
COMMUNITY
Armstrong associates are taught to succeed greatly go we can give generously. Each agency participates in
activities in its local community, supporting a variety of charities and ministries.
For example, after severe tornado damage in Oklahoma during May of 2013, Armstrong approached its
client Furniture Brands International with a challenge. “We asked if they might be interested in donating
a couple truckloads,” said Tom Connell, Vice President of Armstrong – Oklahoma City. “When they came
back and told me they were going to provide more than 20 loads, I was amazed. Furniture Brands has
stepped-up and we are proud to partner with them.” According to Erin Engelke, Vice President for Feed
The Children, “We are delighted to be able to provide these items that will genuinely help families.”
Trucks were loaded with Thomasville furniture, driven to Oklahoma City, warehoused, matched with and
ultimately delivered to nearly 4,000 families.
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SCOPE OF SERVICES SUMMARY
COMMERCIAL RELOCATION
Considered a premier global provider of local and long distance office moving services, Armstrong
leverages its resources to achieve optimum service and value, which are critical to the success of its
customers’ projects. Armstrong is a fully integrated organization that can offer an array of relocation,
transportation, warehouse and workplace solutions with one source of contact.
FURNITURE, FIXTURES AND EQUIPMENT
Armstrong has factory trained and certified systems furniture installers to handle all systems furniture
needs. Armstrong can space plan, specify, transport, receive, layout, install and manage warranty work for
any systems furniture products.
ELECTRICAL AND CABLING
Armstrong has strategic partnerships with qualified, certified electrical contractors and cable
installers, providing a single point of contact for all your technical, electrical and low voltage cabling
needs.
LIQUIDATION
Armstrong can facilitate the elimination of corporate assets by selling, donating or disposing of the items
at a profit or no cost. Liquidation services include: asset auctions; brokerage, charitable contribution,
donation for tax benefits, recycling and web-based retail sales.
ASSET MANAGEMENT
Armstrong’s proprietary Asset Management Solutions (AMS) software system, built on a Microsoft.net
platform, provides process standardization, complete visibility of assets, inventorying, receiving,
redeployment, disposal, insurance valuation and depreciation schedules.
LOGISTICS
Armstrong provides tailored supply chain solutions that enhance efficiency, reliability and control, both
domestically and internationally. Our specialists provide consultative perspective on service
procurement, planning, execution and administration. Our scope of service encompasses transportation,
distribution, project management and technology.
HOTELS AND HOSPITALS
Armstrong provides furniture, fixtures and equipment (FF&E) order tracking, freight claims, storage,
delivery, installation, repair and asset management services. Armstrong’s coast-to-coast warehouses offer
clients customized safe and cost-effective storage solutions with dedicated floor space and racked, binned,
palletized and climate-controlled environments.
DECOMMISSIONING, DISASTER RECOVERY AND RESTORATION
During a temporary deactivation due to disaster recovery, Armstrong provides removal and storage of all
furniture, fixtures, equipment and records for the duration of a corrective facility action. For permanent
facility decommissioning, Armstrong services include: broom-swept cleaning, asset disposition,
computer recycling, cable removal and space restoration.
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PROJECT TEAM
The following shows the organizational chart for all personnel responsible with the successful planning
and completion of the move. The key point of contact is William Carroll, President.
William Carroll
President
Barry Saunders
Executive Vice President
Jim Haberstroh
Asset Manament
Solutions
Tim Adams
Operations
Manager
Steve Martin
Sr. Move Manager
Rafael Gonzalez
Warehouse Manager
Crew Supervisors
Associates
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WILLIAM W. CARROLL
President
[email protected]
William has been with Armstrong Relocation & Companies for six years and in the moving and storage
industry for 26 years including managing employee relocation with SouthTrust Bank, a Wells Fargo
Bank. William is responsible for day-to-day operations for the Birmingham and Montgomery markets.
He has extensive knowledge of warehousing, commercial, logistics and household goods.
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BARRY H. SAUNDERS, JR.
Executive Vice President
[email protected]
Barry has been with Armstrong Relocation & Companies for 38 years having started with Armstrong’s
Memphis, TN headquarters in the summer of 1975. As executive vice president, Barry is responsible
for operational and sales aspects for the Birmingham market. He has extensive knowledge of the
industry and has experience in all aspects of the business as an owner/operator, long distance
dispatcher, operations manager, and general manager, president for Armstrong – Chattanooga and in
his current capacity as executive vice president in Birmingham.
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JAMES J. HABERSTROH
Division President, Commercial and Asset Management Solutions (AMS)
[email protected]
Jim has been with Armstrong Relocation & Companies for six years and in the moving and storage
industry for 30 years. Prior to joining Armstrong, Jim was principal and chief operating officer for
Continental Van Lines, Inc. a provider of household goods and logistics for North American Van Lines
and started his career with Continental in 1984. As division president, Jim is responsible for
operational aspects for AMS, a fixed asset inventory system for corporate clients and commercial sales
for the Birmingham and Montgomery markets. He has extensive knowledge of the industry and has
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experience in all aspects of the business as a principal, chief operating officer, operations manager,
and sales.
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TIM ADAMS
Operations Manager
[email protected]
Tim has been with Armstrong Relocation & Companies for over nine years and in the moving and
storage industry for the same period. As the Operations Manager, Tim is responsible for operational
aspects including over-the-road interstate dispatching, planning, logistics and scheduling along with
origin and destination services. From 1997 to 2006, Tim handled corporate relocation for entry level
to executive level employees for local and national accounts responsible for customer service,
handling various business agenda’s, team building & training, along with administrative duties for
new accounts.
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STEVE MARTIN
Sr. Move Manager
[email protected]
Steve has been with Armstrong Relocation & Companies for nine years and in the moving and storage
industry for 18 years. As the senior move coordinator, Steve is responsible for commercial portfolio
manager for key corporate accounts including office relocations handling all aspects of coordinating
the move, providing customer service and the main point of contact during the move process. He has
extensive knowledge of commercial and interstate relocations.
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RAFAEL GONZALEZ
Warehouse Manager / Crew Leader
[email protected]
Rafael has been with Armstrong Relocation & Companies for 13 years starting in 1999. As the
warehouse manager, Rafael is responsible for all aspects of warehouse activities at our main Shelby
county facility; encompassing staffing, receiving freight, the handling in and inventory of household
shipments, preparing shipments for delivery and crew service leader on key commercial jobs.
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REFERENCES
Armstrong has provided services to the following clients in the Birmingham, AL area:
Additional references available upon request.
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ARMSTRONG MOVING PROCEDURES
WEEKEND/EVENING MOVES
Armstrong has developed a dedicated commercial moving services division, which understands the
unique nature of commercial moves, particularly the need to minimize business interruption while
completing a move. In order to achieve this, a majority of commercial moves are completed after regular
business hours or on weekends. Armstrong’s commercial move services team anticipates most of its work
to be completed either in the evenings or on weekends at the client’s convenience.
A. NIGHT TIME LIGHTING PROVISION
Armstrong provides large, portable, commercial lights as needed to ensure safe movement of goods in
poor lighting conditions. These lights include stand-mounted, multi-direction halogen lights, handing
lights, which can be used along walkways or in trucks, and clip-on halogen lights to provide lighting in
confined areas. Armstrong also provides necessary extension cords to power to the needed lighting
areas.
B. INCLEMENT WEATHER PROTECTION
Inclement weather is avoided whenever possible; however, tight schedules often require moving
during rain or snow storms. Armstrong takes great care to ensure all items moved during inclement
weather are protected against damage. This may include the following: wrapping additional shrink
wrap on the tops and all sides of electronic and library carts; wrapping furniture susceptible to rain or
snow damage in clean pads and shrink wrap; setting up portable, instant canopies over walkways and
truck access points to minimize any potential water damage; or covering items with tarps while they
are moved from indoors to the trucks, and back again. Additionally, all Armstrong trucks and trailers
are weather tight. Once items are loaded onto the truck, they are well protected during the
transportation process.
C. SECURITY PROCEDURES
Armstrong conducts background checks, which are governed by the federal Fair Credit Reporting Act,
on all independently contracted individuals and full-time personnel. Armstrong utilizes the LexisNexis
Background Investigation, which includes employment, credit, criminal/sexual offender histories and
Motor Vehicle Record, along with drug and alcohol tests. All of the driver candidate’s past employers
for the last 10 years are contacted to confirm work history. If a driver candidate’s profile reflects any
issues with respect to the results of a background investigation, templates are utilized to advise the
candidate that the background check revealed evidence that requires further investigation. Random
testing is performed throughout the year.
During the move process, Armstrong requires that when a client’s goods are either on a truck on in the
process of loading/unloading, all items are to be constantly monitored and never left unattended. Also,
if items are required to be left on a truck overnight, the truck or trailer must either be secured at the
client’s location or at an Armstrong approved warehouse facility. Truck/trailer doors must always be
locked and, when possible, must be backed up to either a solid wall or a loading dock that prevents
entry through the back, rollup door. If high-valued electronics are stored on trucks/trailers overnight,
drivers are to park the truck/trailer inside Armstrong’s secured warehouse to provide extra security. If
none of these options are available, Armstrong will provide a security guard to monitor the
trucks/trailer through the night.
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D. PACKING & HANDLING ELECTRONIC/COMPUTER & SPECIALIZED EQUIPMENT
Armstrong packs computer equipment onto carts similar to book carts, called machine carts. These
carts have fewer, deeper shelves and are specifically designed for the movement of desktop computers
and associated peripherals. All computer accessories (mouse, keyboard, cords, etc.) are packed into
anti-static computer bags. Each item is placed carefully onto the cart and monitors and CPUs are
wrapped with anti-static bubble wrap, providing extra padding to prevent movement during the
shipment. Each cart is then draped with a moving pad and securely shrink-wrapped to ensure nothing
shifts or falls off the cart during the move process. This process has been proven to be the most
efficient, safe method of moving electronics to ensure that warranties stay intact.
When moving specialized equipment and electronic servers, Armstrong packers have been trained to
determine whether or not vendor preparation is needed to ensure warranties are not voided. Vendor
preparation may consist of special crating prior to Armstrong packing the equipment. If vendor
preparation is not needed, Armstrong crews ensure that all items are wrapped with anti-static bubble
wrap, padded and racked separately.
E. FLOOR AND WALL PROTECTION
Armstrong protects the existing and new space during the move against building any damages. This
protection includes: ¼ inch Masonite floor protection, duct taped together to avoid shifting or
movement; corrugated wall protection secured to the walls using painters tape to minimize any wall
damage; corner guards on all active corner areas; and door pads to protect doors and door jams. In
addition, in long carpeted corridors, carpet mask if often used instead of Masonite to provide the
necessary protection. Carpet mask can be laid faster and removed quicker, resulting in cost savings for
the client. Also, if needed, Armstrong provides wall protection inside the elevators that will be used
throughout the move.
F. DAMAGE/LOSS CLAIMS PROCESS
In the event of a claim, Armstrong manages the process internally with its dedicated claims personnel.
Any claim not immediately identified or filed within 72 hours post-delivery will be settled within 30
days of claim submission. Armstrong’s in-house claims process is explained via the following steps:
1.
2.
3.
4.
5.
6.
7.
Claim reported to customer service representative or project manager
Client information is provided to Armstrong’s claims department
Claim form sent to transferee per request within 24 hrs.
Client is contacted within 72 hrs. to set appointment
Visual survey is performed to assess damage, when applicable
Report with photos is returned to Armstrong’s claims department
Claims department will remain in contact with the client to determine if repairs are required or
cash settlement will be made - customer is sent a settlement letter with the settlement check,
when applicable
8. Client will sign releases and their claim file is closed
9. In cases where the client does not agree with settlement, Armstrong offers third party
mediation to resolve any outstanding issues. Armstrong prides its in-house claim department by
closing any claim process in less than 30 days, although most are closed within 21 days.
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ARMSTRONG CAPABILITIES & EXPERIENCE
A. FURNITURE DISASSEMBLY/REASSEMBLY
Armstrong crews have been trained to disassemble and reassemble most major brands of systems and
casegoods furniture. Every move project is evaluated prior to work commencing, at which time
brands/types of furniture requiring disassembly/reassembly are identified. Armstrong ensures that
there is at least one or more qualified crew members to complete this work.
B. MINOR DAMAGE REPAIR
Armstrong crews are trained to complete minor furniture repairs immediately if needed. Crew
members always inform and discuss any repairs with the client prior to making any repairs. Typical
immediate repairs include: scratch repair with wood repair pencils or pens and minor wood repair
with standard wood glue, etc. Any repairs requiring extensive work are to be handled through
Armstrong’s standard claims process and repaired according to the claims department’s instructions.
C. LABELING ITEMS
Labeling and pre-planning is a key factor of the moving process. The time spent on labeling and preplanning will eventually determine the efficiency and cost of the move itself. All items to be moved
must be labeled to show the proper location in the new space. Chair floor mats and wastepaper baskets
should also be labeled, along with each part of an item requiring disassembly into several parts (i.e.
desk drawers, individual bookshelves, etc.).
A full scale floor plan labeled with numbers should be posted on each floor in the main entryway.
Corresponding placards should also be hung outside the respective offices or cubicles. Armstrong’s
personnel are trained and experienced in reading blueprints, enabling all of the crew to assume
responsible roles during placement of furniture.
See the example of the full scale, numbered floor plan:
Armstrong’s move labels are colored to identify the area to which the item is being located and to
designate the floor, room, and piece number. Employees can identify the arrangement of their work
area by hanging a floor plan of the layout of their office, which coincides with the piece numbers on the
move labels to ensure correct placement.
Labeling guidelines:
A. Each item to be moved must be tagged or clearly marked.
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B. Color coded labels are available at no cost and printed labels and directional signage are
available for an additional charge. Each label should be legible and written in ink.
C. Specific and detailed code assignments designating floor, room, and piece number must be
provided to Armstrong. Any changes made to the final drawings could result in project delays.
D. Furniture requiring disassembly should have all pieces labeled in the same color and with the
same information.
E. All labels should be placed in clearly visible areas. Do not place labels directly on fabric.
Folding one corner of the label when placing it on the item will facilitate easy removal after the
move.
See the examples below of Armstrong’s color coded move labels:
Floor
Room
Piece
Floor
Room
Piece
Floor
Room
Piece
Floor
Room
Piece
Floor
Room
Piece
Floor
Room
Piece
Floor
Room
Piece
Floor
Room
Piece
See the examples below of the employee floor plan and label placement:
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D. ELECTRONIC EQUIPMENT & COMPUTER EQUIPMENT
Armstrong packs computer equipment onto carts similar to book carts, called machine carts. These
carts have fewer, deeper shelves and are specifically designed for the movement of desktop computers
and associated peripherals. All computer accessories (mouse, keyboard, cords, etc.) are packed into
anti-static computer bags. Once placed on the cart, machines are carefully padded, monitors are
wrapped with anti-static bubble wrap and the entire cart is shrink-wrapped to ensure the machines
stay in place during transit. These carts are not delivered ahead of time, but brought with the service
crews at the start of the move.
See examples of the computer bags, carts and pads used during the moving process:
E. FILE SYSTEMS
The process used to move a file system depends largely on the system being moved. There are many
different types of systems, from basic file cabinet systems to large, high density rolling file systems.
Many file cabinets can be moved completely or partially full, depending on the size and style of
cabinet. Armstrong identifies these items and seeks direction during the initial walk-throughs and
move training meetings. For larger file systems that must be completely emptied to be moved,
Armstrong provides library carts and labor (if requested) to load and secure the files onto these carts
in addition to moving them. These items are discussed and solutions are provided on a case-by-case
basis.
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