POSITION DESCRIPTION – TEAM LEADER
Position Title
Emergency Services
Project Coordinator – Volunteer &
Stakeholder Engagement
Department
Emergency Services
Location
East Perth, WA
Direct/Indirect Reports
Volunteers
Reports to
State Manager – Emergency
Services
Date Revised
April 2015
 Position Level Descriptor
An individual at the Team Leader level is a front line Manager or Supervisor who has a team of people
reporting to them. The team generally has a single disciplinary focus. An individual at the Team Leader level
typically reports to a Manager.
 Position Summary
The Emergency Services Project Coordinator is responsible for the development and implementation of the
Natural Disaster Resilience Project ‘Building Disaster Resilience of Community Service Organisations and
their Vulnerable Clients’. The Project Coordinator will also oversee the strategic development of the
emergency services volunteer base to meet our diverse business needs.
 Position Responsibilities
Key Responsibilities
 Manage the development and implementation of the Red Cross Natural Disaster Resilience Project.
 Coordinate the stakeholder reference group and schedule regular meetings.
 Liaise with key stakeholders including the National Emergency Services Team, the WA Red Cross
Preparedness and Recovery Coordinator, local government, emergency services agencies and
community groups in the delivery to target groups.
 Manage the recruiting, training and support of volunteer trainers and speakers.
 Undertake research in collaboration with stakeholders to identify key target groups, in particular
organisations working with frail aged, people with disabilities and people from culturally and linguistically
diverse communities.
 Promote information sessions to target groups in conjunction with the local government.
 Coordinate workshops for target groups.
 Work closely with the Preparedness and Recovery Coordinator to manage the project budget in
consultation with the State Manager.
 Prepare progress reports, financial documentation and final reporting requirements for the funding
provider ensuring the project meets agreed time lines.
 Capture program data as necessary to facilitate the monitoring and evaluation of the program.
 Design and develop project resources including training and presentation materials.
 Coordinate and oversee the effective engagement of the emergency services volunteer base so that
volunteers are motivated and enthusiastic about delivering emergency services.
 In the event of an emergency, undertake a key role in a coordination, command, planning or logistics role,
to ensure operational requirements are met, both intrastate and interstate.
 Support the management of Volunteer Disaster Teams in the metropolitan and regional areas of WA.
Position description
Template authorised by: Janice Murphy, National Recruitment Manager
Date: July 2011
www.redcross.org.au
page 1 of 3
 Position Selection Criteria
Technical Competencies
 Demonstrated experience in project development, implementation and community engagement.
 Highly developed organisational, administrative and financial management skills with a proven ability to
determine priorities, coordinate activities and meet deadlines.
 Relevant skills or experience in the emergency management, community services or community
engagement sectors.
 Demonstrated ability to work independently and as part of a team.
 Excellent communication and interpersonal skills, both written and oral.
 Excellent public speaking and presentation skills.
 Ability to coordinate people and resources.
 Demonstrated ability to build rapport, negotiate and establish positive and constructive relationships with
government and non government organisations in areas of sensitivity and potential organisational risk
and liaise with people at a range of levels and from diverse backgrounds.
 Proficiency in MS Office or similar software.
Qualifications/Licenses
 Relevant tertiary qualifications, skills and/or experience in emergency services, community services or
community engagement or a related field.
 A Federal Police check is mandatory for this role.
 WA Drivers licence (min) C class.
DESIRABLE
 Knowledge and understanding of emergency management concepts, principles and state based
arrangements.
 Demonstrated ability to motivate and coordinate volunteers.
 Ability to work outside standard business hours, involving overnight stays in regional areas and other
states/territories during emergencies, meetings and training is a requirement of this role.
Behavioural Capabilities
 THINK | Investigate Analyse and Make Decisions | Seeks information and analyses evidence and
data to make decisions
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Asks the right questions to get information | Checks data for relevance accuracy and completeness |
gathers data to diagnose a problem | make evidence based decisions
ACHIEVE | Change, Adapt and Innovate | Improves processes or programs through demonstrating
flexibility and innovation
Accepts new ideas and change initiatives | Works to support the implementation of change locally |
Understands how change impacts open role and adjusts activity accordingly | Adjusts to change positively
| adapts work style to suit change circumstances
ACHIEVE | Plan and Implement | Effectively scopes, plans and implements work activities
Clarifies individual work expectations and objectives | Understands the relationships between various
work activities | Understands basic project management methodology | Effectively plans, implements and
monitors own work plan | Effectively manages own work time
COLLABORATE | Teamwork and Collaboration | Works with others to achieve shared goals
Collaborates with team members to achieve shared outcomes | Actively participates in team decision
making | Contributes to team outcomes | Demonstrates an understanding of the links between personal
goals, team goals and organisational goals | Consistently participates in team building activities |
Demonstrates effective team behaviours such as respect, integrity, honesty, trust and support
COLLABORATE | Engage and Influence others | Demonstrates appropriate engaging and
influencing skills aligned with Red Cross objectives
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager
Date: July 2011
page 2 of 3
Establishes contact with others in response to specific needs | Builds relationships with external parties
as required | Presents a point of view in a constructive and objective manner | Makes a strong positive
personal impression on others
 LEAD | Manage Performance | Sets clear goals and expectations and is accountable for outcomes
and behaviour
Demonstrates a clear understanding of own role and the performance standards expected | Sets high
personal standards | Sets clearly defined objectives for own role.
 General
Conditions
All Red Cross staff and volunteers are required to:
 Adhere to the 7 fundamental principles of Red Cross:
Humanity | Impartiality | Neutrality | Independence | Voluntary Service | Unity | Universality
 Act at all times in accordance with the Code of Conduct
 Comply with the Work Health and Safety management system
 Undertake a police check prior to commencement and every 3 years thereafter
 Support a child safe organisation by undertaking screening for suitability to work with children, youth and
vulnerable people and to comply with relevant state/territory legislative requirements
 Assist the organisation on occasion, in times of national, state or local emergencies or major disasters
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager
Date: July 2011
page 3 of 3