RoomMaster
Inside Availability
Standards of Performance
MARKETING
Inside Availability – Standards of Performance - MARKETING
Intentionally Blank
 1999 Galileo International. All Rights Reserved.
The Globe Device, Apollo, Galileo, Inside Availability, Inside Link, and RoomMaster are either registered
trademarks and service marks or trademarks and service marks of Galileo International in the United States
and/or other countries.
Galileo International Confidential - ii -
Inside Availability Standards of Performance - MARKETING
Table of Contents
Inside Availability Standards of Performance - MARKETING
Purpose
Source Documentation
Marketing Overview
Introduction
Overview
Travel Agent Entries
Hotel Complete Availability HOC
Hotel View Rules HOV
Hotel Index HOI
HOC Display
Overview
HOC Inside Availability Display Screen
HOC General Standards
MORE Indicator on HOC
Booking Codes
Multilevel Rates-Point of Sale validation
HOC Display Standards
HOC Search Criteria
HOC Display Content
HOC Marketing Message
HOC Currency Code
HOC Rate Change During Stay Indicator
HOC Exclusive to Inside Availability Indicator
HOC Rate Type Description
HOC Inside Availability Screen Display
HOC Room Type/Rate Item - General
HOV Display
Overview
HOV General Standards
HOV Display
HOVS#
HOV - Inside Availability Screen Display
HOV Display Content (Text Items)
Address
Phone/Fax
Marketing Text
Rate Description
Currency Code
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Inside Availability Standards of Performance - MARKETING
Rate Amount
Inclusions/Exclusions Text
Room Descriptive Text
Guarantee Text
Deposit Text
Cancellation Text
Other Rules Text
Property Description Text
Property Location Text
Sell
Overview
Marketing Message After Sell
Sell Error Responses from HOC
Cancellation Number
Summary
Appendix
Inside Link Error Messages
for Inside Availability
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Inside Availability Standards of Performance - MARKETING
Inside Availability
Standards of Performance
MARKETING
Purpose
The purpose of this document is to outline the standards required
for the implementation of Inside Availability, from the
Marketing viewpoint. Also included in this package are
documents describing data formats and the functional description
of Inside Availability.
This document has been written for marketing managers who are
directly involved in the marketing of your hotel product.
Items described in this document are divided into one of three
priority categories, each having an identifying code.
Dividing information in this document into priority categories
helps Galileo International to maintain high standards for Inside
Availability and ensures vendors are aware of what is required
for implementation purposes.
Source
Documentation
Code
M
Name
Mandatory
A
Advised
N
Nice (to
have)
Description
The implementation of this item is
mandatory for the cut over to Inside
Availability
It is highly recommended that you
implement these items for cut over
to Inside Availability.
These items are ‘nice to have’ and
should be carefully considered for
implementation.
The source for all technical specifications for each of these items
can be found in the RoomMaster Inside Availability Functional
Specification and Data Formats Guides that are also included in
this package. It is important that your technical staff has the most
current version of these documents.
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Inside Availability Standards of Performance - MARKETING
Marketing Overview
Introduction
Inside Availability allows you to present and market your
products directly from your central reservations system to
RoomMaster users worldwide.
This provides the travel agent/consumer user with:
Overview

Greater access to rates, rule, availability and room/rate
descriptions.

Increased confidence in the accuracy of the information.
Inside Availability allows agents to extract data that is stored in
your reservations system prior to initiating the booking
transaction.
The travel agent/consumer user can:

View all of the rates, including their multilevel/negotiated
rates.

Access rates not available in RoomMaster saving the time
and expense of a phone call.

Display detailed descriptive data on rooms, rates, policies,
commissions and property/promotional information.

Sell all rates, even those not stored in RoomMaster.
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Inside Availability Standards of Performance - MARKETING
Travel Agent Entries
Introduction
There are three main entries used to access Inside Availability
in RoomMaster. These entries are already familiar to the travel
agent. No new formats are required for Inside Availability.
Hotel
Availability
Request
HOA
Hotel Complete
Availability
HOC
Hotel View
Rules
HOV
Hotel Index
HOI
HOA is used as a ‘shoppers’ tool. This request displays a list of
available properties and rates for a specific city, airport, or
reference point. A property is selected from this display for more
detailed Inside Availability information. All information
displayed in the HOA comes from RoomMaster.
The HOC is used to view ‘complete’ availability from the HOA
for a specific property. This Inside Availability display includes
a complete rate display with all rate/bedding types that are
available to sell at the property. The information the travel agent
receives in this display comes directly from your reservation
system. A direct HOC may be requested which bypasses the
HOA.
The HOV is used to view rules and detailed booking information
for a specific rate from the Inside Availability HOC screen, or
from a booked segment.
The HOI is used to view a summary index of hotel properties.
The index may be requested using an airport code, city name, or
reference point and includes information such as property name,
lowest rate offered (for date entered), location information, and
mileage/direction from airport, city or reference point. HOC,
HOA, and HOD may be requested from this display.
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Inside Availability Standards of Performance - MARKETING
HOC Display
Overview
All rates/rate plans that are displayed and available in the HOA
must also be available in the HOC Inside Availability display.
Additionally, you have the opportunity to offer unique
rates/plans for consideration through Inside Availability, which
are not found in RoomMaster. Knowing that this information
comes directly from your reservation system gives the travel
agent/consumer user additional confidence in RoomMaster
displays and reduces the number of phone calls to your
reservations office.
HOC Inside Availability Screen Display
**HOC INSIDE AVAILABILITY** INSIDE AVAILABILITY MKTG MESSAGE
REF
USD RATE
ZW 77162 HARBOR BAY RESORT
1
81.00 IBM
: ASSOCIATED RATE ACCESS CODE
NEGOTIATED RATE FOR IBM EMPLOYEES
1K WITH BALCONY AND NEWSPAPER
2
95.00
CORPORATE RATE - 1K - BALCONY - NEWSPAPER
3
59.00+ SUMMER SPECIAL RATE-AVAILABLE 7 DAYS A WEEK
4
79.00@ SUPER SAVER
CITYVIEW-1K OR 2D-BALCONY-NEWSPAPER
5
120.00
SUPER KING 1K-SPACIOUS ROOM-BAYVIEW-BALCONY
6
105.00
CORPORATE RATE
2K-SPACIOUS ROOM HAIRDRYER NON-SMOKING PC JACK
REFRIGERATOR VOICE MESSAGING SKYLINE VIEW
7
130.00
EXECUTIVE 2D-EXEC LEVEL-HAIRDRYER-FULL BREAKFAST
8
57.00
GOVT RATE-CITY VIEW-1K OR 2D-BALCONY-NEWSPAPER
9
90.00
SEN CITIZEN RATE - ID REQUIRED AT CHECK IN
>HOC*PD
>01INSIDE .
>HOV .
HOC General Standards
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Inside Availability Standards of Performance - MARKETING
MORE Indicator Code: M
on HOC
(transparent to the user)
You must send Galileo International all rate information for a
given request. A standard Inside Availability rate display
(HOC) contains up to 3,700 characters. This is equal to one 4K
block of data.
In the HOC display, one 4K block of data breaks down as
follows, in terms of how many lines are displayed:



40 rates having one line
27 rates having two lines
20 rates having three lines
If your display exceeds these parameters, you must provide the
‘more indicator’ with the first 4K block, and then be able to send
Galileo International a second 4K block of data to complete the
display. If you have determined that your data is likely to require
more than 1 4K block, you must complete the necessary
programming on your end. Galileo International is already
prepared to receive the second 4K block, and must be advised in
advance so that we can prepare to receive it.
Booking
Codes
Code: M
Multilevel
/Negotiated
Rate Point of Sale
Validation
Code: M
Every rate plan/item returned in an HOC display must have a
unique booking code of 6 or 7 alphanumeric characters in length.
The first character cannot be a numeric.
Most booking codes are available to all travel agent/consumer
users. The Point of Sale Rule is created to restrict a group of
booking codes to a specific travel agency audience. It is used in
conjunction with the Multilevel Rate Access code to create
authorization to view and sell negotiated rates.
Point of Sale Rule validation is completed by RoomMaster
when an agent requests the hotel availability from RoomMaster
(HOA and HOC).
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A Multilevel Rate Access Code is our code used by the travel
agent to request a negotiated rate and must be three to six
characters in length. This entry used to access negotiated rates
is @ followed by the rate access code, e.g. @AMEX
Special
Characters
The following are valid special characters for text information.
All other special characters will cause the display to be off-line
and unreadable.
Character
.
/
:
*
@
Character Type
blank
Period
Slash
Colon
Asterisk
Hyphen
at sign (pillow)
HOC Display Standards
HOC - Search
Criteria
RoomMaster users have the ability to request availability
using room or rate related qualifiers. You must be able to accept
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Inside Availability Standards of Performance - MARKETING
and accurately respond to an availability request that specifies
these room/rate qualifiers.
Listed below are 4 room/rate qualifiers which agents can specify
in an Inside Availability HOC request, along with their priority
category codes.
When the search criteria used specifies a Code: M rate qualifier
in an availability request, the subsequent HOC display must
show any room/rate item which meets this criteria at the top of
the HOC display, followed by all other available room
types/rate plans.
Cod
e
M
Agent
Entry
Category Search Criteria
Explanation
C-
Rate Category (or Plan)
Codes are used by the travel agent/consumer user
to request a specific rate category/plan. The entry
is a one to three character code.
i.e.(C-CLB OR,
C-B)
All applicable rate category codes are listed in the
Appendix. Review the Data Formats guide for the
codes that can be sent.
Room types/rates are to be displayed in the order
requested by the travel agent/consumer user.
M
@(Pillow)
i.e. (@IBM)
A
$
A
B-A1K
i.e.($90-150 or
$CAD)
i.e. Superior
room, one
King bed
When no rate category code has been specifically
requested, it is recommended that the rates be
returned in the order shown in the Appendix.
Multilevel Rate
Request for a Multilevel/Negotiated rate
Rate, Rate Range or Currency
Request for a specific room rate, or range of rates
or change to a different currency
Room/Bedding Type
Request for a specific room/bedding type.
HOC Display Content Standards
HOC Marketing
Code: N
Take advantage of the free Marketing space
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Message
This message can be one partial line at the top of the HOC
display.
HOC - Currency Code: A
A travel agent/consumer user has the ability to request a rate
Code
display in a currency other than the currency in which it is stored
in the hotels’ reservation system.
If there is a request for a rate display in an alternate currency, we
will include the currency code in the format sent to you.
It is understood that the rate amount is for reference only and is
not guaranteed when requested in another currency.
HOC - Rate
Change During
Stay Indicator
Code: M
HOC Exclusive to
Inside
Availability
Indicator
Code: A
This is an indicator on the HOC display that identifies a rate that
will change during the client’s stay. A breakdown of the rate
change must also be provided in the HOV display. (See HOV for
additional information regarding the display of rules when there
is a rate change.) An example of the HOC rate change indicator
(@) appears on line #4 in the display that follows.
Another valuable marketing tool which is highly recommended.
This indicator denotes that this rate can only be sold through
Inside Availability. An example of the HOC indicator (+)
appears in line # 3 in display on the display that follows.
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Inside Availability Standards of Performance - MARKETING
HOC Rate Type
Description
Code: M






The rate type description must appear on the first line of the
rate item in the HOC display.
All rate types, including Multilevel, are to be identified with
the rate category name; e.g. CORP, GOVT, SEN, or Multilevel
rate name, e.g. BTI, IBM.
All descriptions must be spelled out as in the display below.
If abbreviations are necessary, they must be those shown in
the Inside Availability Data Formats Guide. All others must
be discussed with Galileo International Sales and Marketing.
If you limit rate descriptions to one line, please use the
appropriate rate description first as shown on line #2 below.
‘On request’ room types can be accommodated. The words
‘ON REQUEST’ must appear on the first line of the rate
description. Arrangements for this functionality must be
discussed with Galileo International during development.
HOC Inside Availability Screen Display
2. Currency
Code (USD)
4. Exclusive to
Inside Availability
Indicator (+)
3. Rate Change
During Stay
Indicator (@)
1. Marketing
Message
**HOC INSIDE AVAILABILITY** PERFECT PLAZA BEST OF THE BEST
REF
USD RATE ZQ 78482 GALILEO PERFECT PLAZA
1
81.00
IBM
: ASSOCIATED RATE ACCESS CODE
NEGOTIATED RATE FOR IBM EMPLOYEES
1K WITH BALCONY AND NEWSPAPER
2
95.00
CORPORATE RATE - 1K - BALCONY - NEWSPAPER
3
59.00+ SUMMER SPECIAL RATE-AVAILABLE 7 DAYS A WEEK
4
79.00@ SUPER SAVER
CITYVIEW-1K OR 2D-BALCONY-NEWSPAPER
5
120.00
SUPER KING 1K-SPACIOUS ROOM-BAYVIEW-BALCONY
6
105.00
CORPORATE RATE
2K-SPACIOUS ROOM HAIRDRYER NON-SMOKING PC JACK
REFRIGERATOR VOICE MESSAGING SKYLINE VIEW
7
130.00
EXECUTIVE 2D-EXEC LEVEL-HAIRDRYER-FULL BREAKFAST
8
57.00
GOVT RATE-CITY VIEW-1K OR 2D-BALCONY-NEWSPAPER
9
90.00
SEN CITIZEN RATE - ID REQUIRED AT CHECK IN
>HOC*PD
>01INSIDE .
>HOV .
5. Rate Type
Description
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Inside Availability Standards of Performance - MARKETING
HOC - Room
Code: M
Type/Rate Item All room types/rate items returned on the HOC display must
General
be validated for availability and only returned if they can be
sold at the time of this request.

The Rate Amount in the display must be the rate amount that
applies on the date of arrival.

The number of nights requested must be validated.

Galileo International is able to support ‘on request’
functionality provided the room type is stored in
RoomMaster and HOC description states clearly that the
room type is ‘on request’.
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HOV Display
Overview
The purpose of the HOV rule description display is to provide a
descriptive summary of the rules pertaining to a specific booking
code. The travel agent can request an HOV before or after a
booking has been made.
Galileo International has standardized the organization of Inside
Availability information so an agent can expect to see data in the
same place for every participating hotel company. However,
within this parameter, each hotel has the ability to describe its
product creatively in support of its overall marketing and sales
strategy.
HOV General Standards
HOV Display
Code: M

The HOV rule description display is a summary of rules
applicable to the booking code. This display must be
available for all booking codes.

Text is expected to be descriptive, eliminating any question
confusion or need for a phone call to the hotel for
clarification. The travel agent/consumer user should not be
expected to look at the RoomMaster HOD for additional
information regarding this booking.

Only rules items relevant to the applicable booking should be
present in the summary display.

The rule description display should include some or all of the
items on page 12. Items marked with Code: M are
mandatory.
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Inside Availability Standards of Performance - MARKETING
HOVS#
(The HOV
Code: M
Display after
End Transact)
The HOVS# is the HOV rules description (by segment number)
after the hotel segment has been sold. The travel
agent/consumer user may want to use this application to review
the rules after the hotel has been booked.
Detailed booking information for a specific booking must be
available to the travel agent/consumer user any time after the
segment has been booked, including after the ‘end transact’ has
taken place.
One of two options will determine what the rule content will be
when the HOVS# is requested:
1. The rules can be displayed exactly how they appeared on the
day the booking was made. This is advisable.
2. The rules can be displayed based on what rules are applicable
on the date the HOVS# is requested.
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Inside Availability Standards of Performance - MARKETING
HOV - Inside Availability Screen Display
**HOV1
Address
INSIDE AVAILABILITY**
ADDRESS: 500 SHORE DRIVE
CHICAGO IL 60603
ZQ
99999 PERFECT PLAZA
PHONE: 847 555-8666
FAX:
847 555-2001
Marketing Text
GALILEO PERFECT PLAZA HOTELS - THE PERFECT WAY
*RATE*
IA1KRR ROMANTIC ADVENTURE
Rate Description
Rate Comments
LUXURY ROOM/KING/SITTING AREA/BREAKFAST PACKAGE
Currency Code
USD
Rate Amount
Inclusions Text
Room Descriptive
Text
Guarantee Text
Deposit Text
179.00
189.00
179.00
1452.00
TAX EXCLUDED
PER NIGHT
PER NIGHT
PER NIGHT
TOTAL FOR
Phone/Fax
ON 21 MAY FOR 1 NIGHT
ON 22 MAY FOR 2 NIGHTS
ON 24 MAY FOR 5 NIGHTS
8 NIGHTS
COMMISSIONABLE AT
10 PERCENT
ADULTS
1
LUXURY 1 KING BED SITTING AREA 450 SQ FT W/VIEW OF THE WATER
PACKAGE INCLUDES COMPLIMENTARY PARKING BREAKFAST BUFFET IN THE STARS RESTAURANT
MORNING PAPER AND DAILY USE OF OUR EUROPEAN HEALTH SPA FITNESS ROOM AEROBICS
CLASSES SAUNA STEAMROOM
*RULES*
ALL RESERVATIONS HAVE TO BE GUARANTEED BY CREDIT CARD OR DEPOSIT
ALL MAJOR CARDS ARE ACCEPTED
AX VI CA CB DC
DEPOSITS TO BE SENT DIRECTLY TO THE HOTEL
DEPOSIT IS REQUIRED 14 DAYS PRIOR TO ARRIVAL
MUST BE CANCELLED BY 12 NOON ON THE DAY OF ARRIVAL
TO AVOID CHARGES. CANCELLATION FEE 1 NIGHT AT CONFIRMED RATE
Cancellation Text
Other Rules Text
Property
Description Text
Property Location
Text
CHECK-IN
15 00 HRS / 03 00 PM
CHECK-OUT 12 00 HRS / 12 00 NOON
EXPRESS CHECK-IN / CHECK-OUT - ON REQUEST
EXTRA BED ADULT - NOT ALLOWED
EXTRA BED CHILD - 15.00
INFANT CRIB
- 15.00
EXTRA PERSON
- NOT ALLOWED
NO PETS. KENNELS AVAILABLE.
PACKAGE EXTRAS EXTRA NIGHTS CAN BE REQUESTED AT 179.00/NIGHT
TOURS OF THE CITY: DAYTIME 50.00/PER PERSON
EVENING 100.00/PER PERSON WITH DINNER
*PROPERTY DESCRIPTION*
WATERSIDE **NEWLY RENOVATED OUTDOOR HEATED POOL SUNDECK**
-STARS- FULL SERVICE RESTAURANT LOUNGE.
SURROUNDING AREA OFFERS MANY DINING OPTIONS NIGHT CLUBS AND
SPECIALITY SHOPS.
AUDIBLE ALARM SYSTEM
- HANDICAPPED ACCESSIBLE
ELECTRONIC KEY CARD DOOR LOCKS
AREAS
HARDWIRE SINGLE SMOKE DETECTORS
- RAMP ACCESS TO ENTRANCE
CENTRAL TIME ZONE
*PROPERTY LOCATION*
ONE BLOCK FROM FASHION AND SPECIALTY SHOPS AND THEATERS
LOCATED 15 MILES FROM OHARE AIRPORT -LOCATED 18 MILES FROM MIDWAY
TAKE I-90 EAST EXIT AT OHIO-AT THE CORNER OF OHIO AND SHORE DRIVE
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HOV Display Content (Text Items)
Address
Code: M
The address of the property. Care should be taken with
addresses that are particularly long. The address display is 2
lines, and breaks after 25 characters.
Phone/Fax
Code: M
The phone and fax numbers for the property. The country code
should be included in this number.
Marketing Text
Code: N
This space is available for a marketing message or slogan.
Rate
Description
Code: M
Must include booking code, rate name. If a rate is ‘on request’ it
must be noted in this display (as in the HOC rate display).
Rate Comments Code: A
These comments are those which are found on the HOC
room/rate item display.
Currency Code
Code: M
This is the currency code in which the rates for the property have
been published.
Rate Amount
Code: M
(Rate change
during stay)
The total amount for the stay must appear in this display. It is
advisable that the charges for the stay will be listed as they
change, by day, and then totaled for the entire stay.
Examples:
*RATE*
STANDARD RATE
2 QUEEN BEDS/NO SMOKING
USD
65.00
PER NIGHT
75.00
PER NIGHT
65.00
PER NIGHT
75.00
PER NIGHT
690.00
TOTAL
ON
ON
ON
ON
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AUG
AUG
AUG
AUG
FOR
FOR
FOR
FOR
1
2
5
2
NIGHT
NIGHTS
NIGHTS
NIGHTS
Inside Availability Standards of Performance - MARKETING
(Rate change
during stay)
*RATE*
Z013502 DELUXE ROOM W/1KING BED
RACK RATE
SINGLE OCCUPANCY
USD
465.00
PER NIGHT ON 14 AUG FOR 1 NIGHT
465.00
TOTAL FOR 01 NIGHT
*RATE*
Z013502 DELUXE ROOM W/1KING BED
RACK RATE
SINGLE OCCUPANCY
USD
435.00 PER NIGHT ON 14 AUG FOR 5 NIGHTS
2175.00 TOTAL BEGINNING 14 AUG FOR 5 NIGHTS
Inclusions/
Exclusions
Text
Code: A
Room
Descriptive
Text
Guarantee Text
Code: M
Text should detail any tax information, service charges, and
commission rate. Property amenities including free newspaper,
continental breakfast etc. may also be listed here.
Bedding and other specific room amenities are described here.
Code: M
This section must include applicable methods of guarantee
including a list of accepted credit card codes, if applicable, or a
statement that a guarantee is not required.
A Note About Credit Cards:
The credit card list must include the cards the client can use for
guarantee and deposit. Only the Apollo/Galileo system
approved credit card codes may be listed. Codes are listed in the
RoomMaster DIRECTORY.
Deposit Text
Code: M
This section must include specific information regarding deposits
such as where the deposit is sent, how far in advance a deposit is
required and what method of payment is acceptable.
Cancellation
Text
Code: M
This text must detail the cancellation policy. The cancellation
penalty must be specific, listing when a cancel can take place
before the penalty applies. If a penalty applies, be specific about
what the penalty will be, e.g. specific amount, # nights, whether
Galileo International Confidential - 19 -
Inside Availability Standards of Performance - MARKETING
or not tax is included in the charge, etc.
Other Rules
Text
Code: M
Other Rules text must describe any extra option charges that may
apply with the room such as extra bedding and extra persons per
night.
Other text that may be included here may be related to add-on
specials available such as tours, or any other pertinent
information that may apply.
Property
Description
Text
Code: A
Property
Location Text
Code: M
This section may be used to describe the property or property
amenities in greater detail.
The section must include pertinent, descriptive information that
may be used by the customer to locate the property.
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Inside Availability Standards of Performance - MARKETING
Sell
Overview
The hotel’s internal booking codes can be used with Inside
Availability. However, the important difference for the vendor
is, that the rules cannot be validated if the booking codes are
not stored in RoomMaster. The vendor is therefore
responsible for validating all rules applying to the booking.
These rules include:











Availability of the Booking Code
Length of Stay
Reservation Lead Time
Maximum Consecutive Stay
Occupancy
Deposit/Guarantee
Maximum Number of People
Maximum Number of Beds
Maximum Number of Rooms
Point of Sale
Extra Options (extra person, roll away, crib)
The process for sell is the same for Inside Availability as it is for
Inside Link. The confirmation and cancellation numbers must
be returned once the booking or cancel message has been sent.
Marketing
Message After
Sell
Code: N
Take advantage of the free Marketing space
A marketing message may be displayed following the sell. This
message does not print or store anywhere, but appears to the
travel agent/consumer user when the confirmation number is
returned.
This marketing message should not be used in place of rule
related information because it is not stored in the booking and
thus cannot be retrieved later. All applicable rule information
should be stated in the HOV.
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Sell Error
Responses
From (HOC)
Responses not listed in the Inside Link Functional
Specification must be reviewed by Galileo International for
clarity.
With regard to error messages, the following applies:
Cod
e
M
M
A
Condition
Error messages must be sent, and
Error messages must be appropriate for the error and
must be specific enough to guide the travel agent to
correct the problem and continue with the sell process.
The use of predefined, numbered, system error
messages over freeform text is preferred. Predefined
system error messages help the agent correct the
problem and resend the booking.
In addition, freeform text error messages cannot be
processed and displayed to consumer users by the
Galileo International’s Intuitive products as these
products are only able to respond to message numbers.
Freeform text error messages are likely to be phased out
in the future.
Cancellation
Number
Code: M
A cancellation number in the CX- field must be returned for all
canceled bookings.
Galileo International Confidential - 22 -
Inside Availability Standards of Performance - MARKETING
Summary
ITEM
HOC
General Standards
More Indicator (+4K)
Booking Codes (6-7 character)
Multilevel Rates
Point of Sale Validation
Display Standards
HOC Search Criteria:
 Rate Category (C-)


Multilevel Rate (? (Pillow))
Specific Rate, Range or
Currency ($) ($CAD)
 Specific Room/Bedding
Type
(B-A1K)
Display Content
HOC - Marketing Message
HOC - Currency Code
HOC - Rate Change During
Stay
Indicator
HOC - Exclusive to Inside
Availability Indicator
HOC - Rate Type Description
HOC - Room Type/Rate Item
HOV
General Standards
HOV Display
HOVS# (HOV Display after End
M
A
N
MANDATORY
ADVISED
NICE TO HAVE
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Transact)
Display Content (text Items)
Address
Phone/Fax
Marketing Text
Rate Description
Rate Comments
X
X
X
X
Galileo International Confidential - 23 -
X
Inside Availability Standards of Performance - MARKETING
Currency Code
Rate Amount
X
X
ITEM
Inclusions Text
Room Descriptive Text
Guarantee Text
Deposit Text
Cancellations Text
Property Description Text
Property Location Text
SELL
Sell
Marketing Message After Sell
Sell
Error Responses from (HOC):
 Error Message Must be
Sent
 Error Message Must be
Appropriate
 Use Canned Error
Messages
Cancellation Number
M
A
N
MANDATORY
ADVISED
NICE TO HAVE
X
X
X
X
X
X
X
X
X
X
X
X
Galileo International Confidential - 24 -
Inside Availability Standards of Performance - MARKETING
Galileo International Confidential - 25 -
Inside Availability Standards of Performance - MARKETING
Appendix
Rate Category Codes for Rate Category
Search
This is the recommended display order applicable when no
search criteria is specified.
The travel agent/consumer user has the option of entering either
the Rate Category Code, or the Rate Category Abbreviation in
the request, e.g. /C-C, or /C-COR.
Recommende
d Display
Order
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Rate Category
Codes
Rate Category
Abbreviation
Rate Category or
Rate Plan
C
B
L
W
R
G
M
S
A
P
I
F
T
COR
CLB
SPL
WKD
RAC
GOV
MIL
SEN
ASC
PKG
TVL
FMP
TUR
Corporate
Club
Special/Promotional
Weekend
Regular/Rack
Government
Military
Senior Citizen
Association
Package
Industry
Family plan
Tour
Galileo International Confidential - 26 -
Inside Availability Standards of Performance - MARKETING
Inside Link Error Messages
for Inside Availability
* = Default to RoomMaster. No message displayed to travel agent/consumer user.
 Default to RoomMaster means the booking will be sent teletype.
 If unique booking codes are used RoomMaster will not be able to validate the rule
and send the booking.
Number
004
005
006
010
014
030
032
042
043
044
045
046
047
054
071*
072
073*
074*
075
076
089*
095
096
Apollo Text
Number of Rooms Exceeds Limit
Invalid Date
Invalid Property Number
Room Type Invalid for Requested Inn
Invalid - Check Number of Nights
Room Type Discontinued at this Inn
Reservation Requires a Guarantee
Credit Card NUMBER or Format Invalid
Invalid Guarantee/Deposit Indicator
Invalid Form of Guarantee this Inn
Advance Deposit Required this Inn
Invalid - Credit Card Not Accepted
Invalid Room Type for Rate Requested
Guest Record Not Found
(Restricted)
Invalid Corp Number in /G- Field
(Unable to Process)
(GNR Already Present in AAA)
XL Htl Segs Just Bkd -ER- Rebook
Link Busy - Retry in 3 Minutes
(File Maint Active)
Customer Address Req in W- Field
Only one room per segment
101*
103*
104*
115
136
142
150
167*
176
177
178
179
180
196*
(Check Data and Call Supervisor)
(Invld Conf/Cancl NUMBER)
(Reservation Not in GNR)
No Rooms Available this Inn
Invalid-Credit Card/Corp ID Req
Invalid Need Deposit in /G- Field
Address Required for Guarantee
(System Restricted)
Form of Deposit Required In /GInvalid Credit Card Vendor ID
Room Type Invalid for Requested Inn
Invalid Res Beyond 365 Days
Deposit not Accepted within 72 HRS
(Ck Format)
Galileo International Confidential - 27 -
Inside Availability Standards of Performance - MARKETING
Number
205
207
209
210
211
215
228
229
Apollo Text
Deposit Reqd - G-DPST with CC Number
/G- Required After 6PM Arrival
Inn Requires Guarantee
Unable to Cancel- Check Policy
Invalid - Check Cancellation Policy
Invalid Room Type - Check Format
Unable to Confirm - Hotel Not Avail
Unable to Confirm - Room Type Closed
309
Corporate ID Required in /CD-
500*
501*
502*
503*
504*
505
506
507*
508
509
510
511
512*
513
514*
515
516
517
518
519
520
521*
522
523
524
525
526
527
528
529
530*
531*
532*
533*
534
535
536
537
538
539
540
(Invalid Message Length)
(MS Field Error)
(Invalid Field Length)
(Invalid Field ID)
(Invalid Airline ID in MSG Header)
Name or /FG- Number Required
Invalid - Check Number of Adults
(Invalid Brand ID)
Invalid /FG- Numerics Only
Invalid /CD- Number or Format
Invalid Arc/Iata Number
Invalid /NM- Format
(PH Field Error)
Invalid /W- Format
(AD Field Error)
Invalid /SI- Format
/RA- Number Exceeds Limit
/RC- Number Exceeds Limit
/CR- Number Exceeds Limit
/EX- Number Exceeds Limit
/EC- Number Exceeds Limit
(RF Field Error)
Invalid /G- Type or Format
Invalid /IT- Number or Format
Invalid /RT- Rate or Format
Invalid Check In Date
Invalid Check Out Date
Invalid /CF- Number or Format
Invalid /RR- Code
Simultaneous Changes to GNR-Ignore
(Unable to Find SUS RES on Index)
(Unable to Retrieve GNR)
(Link Process Shut Off)
(Confo NUMBER not received on Mod, Cancel, or IGN)
Must Cancel/Rebook Property Change
/FG- Change Requires Cancel/Rebook
/CD- Change Requires Cancel/Rebook
/AGT Change Requires Cancel/Rebook
Cannot Modify /NM When /FG Present
Change not Allowed - Call Chain Direct
Invalid - May not Delete Name
Galileo International Confidential - 28 -
Inside Availability Standards of Performance - MARKETING
Number
541
542*
543*
544
560*
Apollo Text
Invalid - May not Delete Phone
(May not Delete AD Field)
(Cannot Process RES SUS File Full)
Unable to Action Last HOM-IGN or ET
(Segment Previously Canceled)
Error numbers 600 - 699 are reserved for Hotel Inside
Availability HOV and HOC Only
Number
600*
601
602
603
604
605
620
621
Apollo Text
General HOC error
HOC - Hotel requested not available
HOC - Past hold time
Closed to arrival
Min length of stay restriction
Max length of stay restriction
HOV - general HOV error
No rules info for bkg code/date
Galileo International Confidential - 29 -