Online Web Payment in WebAdvisor
Student User Documentation
Version 1.0 | January 3, 2008
Make a Payment in WebAdvisor
1.
Effective December 19th, 2007 student users can view their tuition due amount and pay online via
WebAdvisor. Login to WebAdvisor, click on the Current Students box and student menus should
display.
Login
Page 1 of 6
Online Web Payment in WebAdvisor
Student User Documentation
Version 1.0 | January 3, 2008
2.
At Financial Information Menu, click “Make a Payment”
Student whose account has a balance due and does not participate in SU Payment Plan program will see a regular
payment box for “Make a Payment”. Use Regular Payment Box to view your outstanding accounts receivable
balance with Shenandoah University, and to make a payment to cover your outstanding charges.
Page 2 of 6
Online Web Payment in WebAdvisor
Student User Documentation
Version 1.0 | January 3, 2008
Student whose account has a balance due in both payment plan and regular payment will see 2 payment boxes in
“Make a Payment”.
3.
4.
Enter the payment amount due in the Payment Amount box(es).
Select a method of payment from the Payment Type field, and click Submit to enter additional information
about your payment.
Page 3 of 6
Online Web Payment in WebAdvisor
Student User Documentation
Version 1.0 | January 3, 2008
5.
6.
Enter additional information.
Click “Submit.”
7.
After clicking “Submit”, users should see a payment confirmation page:
Page 4 of 6
Online Web Payment in WebAdvisor
Student User Documentation
Version 1.0 | January 3, 2008
How to print this page:
1) There are many ways to print your payment confirmation page:
a. Use the “Print this Page” button in the top left corner, adjust the properties to match your print
preferences.
b.
Select and highlight all text on the payment confirmation page, use Ctrl+P from your keyboard,
adjust the properties to match your print preferences.
**We do not recommend using the print icon from your browser as it will print the SU Online portal
frame page only.**
Page 5 of 6
Online Web Payment in WebAdvisor
Student User Documentation
Version 1.0 | January 3, 2008
Frequently Asked Questions about Online Web Payment
Q: I signed up for the payment plan. Why do I have to pay in 2 different payment boxes?
A: A payment plan includes current term tuition, curriculum/mandatory fees and residential
meal plans only. If your account has a balance incurred due to miscellaneous fees such as
parking violations, wellness center fees, etc., these fees are not included in the payment plan
and it should be paid in the “Regular Payment Box.”
Q: The amount due in my payment plan is not the same amount as I sign up for?
A: A payment plan is set up for 4 payments per term. Additional charges for tuition,
curriculum/mandatory fees and residential meal plans will cause adjustments to the payment
plan thus changing the monthly amount due. Only the current monthly payment plan amount
due is displayed in the payment plan payment box. A Student Account Statement inquiry will
be launched in the near future to provide details regarding your account balance and inquiry
questions.
Q: My student account statement I received in the mail does not match the balance showing
on the Make a payment page.
A: This could be caused by several things. It could be that since your statement was mailed
there has been additional activity on your account causing the balance to go up or down
depending on the transaction(s). Or it could be that you have incurred a late charge in the
form of a late registration charge or a late payment plan payment charge. These charges do not
currently show on the web. You will need to mail in a payment to Shenandoah University,
Business Office, 1460 University Drive, Winchester, VA 22601 for these charges or call the
Business Office @ 540-665-4514 to pay via credit card over the phone.
Q: I do not see the page confirmation at the end of the process? How do I know if my
payment has been accepted?
A: Your connection to WebAdvisor may have been dropped during the process. Login and
view your payment account balance in WebAdvisor again to see if the payment amount has
been applied to your account. Student Account Statement will be launched in the near future to
accommodate your account inquiry questions.
Page 6 of 6