E-Mail John received, September 10, 2013 Following is Leah’s Marketing Plan She simply took the time to customize my SAMPLE Plan to fit her style, market and unique marketing techniques. Is there a benefit for you to do the same? Marketing Plan for Tracy and Jim SAMPLE 50 Masterton Road, New York Prepared by Leah _________, Broker [email protected] 555-555-1234 Table of Contents Section A: Activating the Real Estate Community 1. 2. 3. 4. 5. 6. 7. 8. 9. Our Company’s Buyer Pool Cooperating Agent Buyer Pool Buyers’ Agents Capturing the Attention of Top Producers Sales Meetings Property Showings Follow Up Assisting Other Agents Lockbox Access Broadcast Notifications Section B: On Site Property Promotion 10. 11. 12. 13. 14. 15. Yard Sign Yard Sign Enhancements Custom Brochures and Flyers Feature Highlight System “Staging” Your Home for Viewing The Property Data Manual Section C: Direct Marketing and Promotion 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. Capitalizing on the “Buyer in Waiting” Direct Mail Campaign Public Open House Newspaper Advertising (Major Daily) Newspaper Advertising (Regional Weekly) Selected Neighborhood Canvassing Real Estate Buyer Guide/Magazine E-Cards Contingency Planning National Network Strength and Resources The Power of the Press American Lifestyle Magazine Section D. Technology and Web Resources 28. 29. 30. 31. 32. 33. 34. 35. 36. Social Media Multiple Listing Service (MLS) Our Company’s Internet Website ListHub Syndication Power Sites Tool kit Mobile Technology MLS Prospect Search Intranet Computer Promotion Section E. Special Resources and Programs 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. Homebuyers Handbooks Community Brochures Strategic Network of Service Providers Working With the Buyers’ Advisors Special Events Relocation Network Services Home Warranty Plan Realty Vision Institutional and Company Advertising Hometown People and Pride Certified Skilled Negotiators Quality Service Certification Virtual Staging Search Engine Marketing (SEM) Service Pledge and Promise Appendix: Offer Analysis and Processing 1. Our Company’s Buyer Pool Promoting your property to buyers our company is serving. 2. Most buyers work with agents who help them select and acquire the right house. There is a high likelihood that the buyer for your home is already or will be working with an agent. Our firm has a significant record of finding buyers for our own listings, called ‘in-house’ sales. A company tour will immediately bring the availability of your property to a buyer pool who are working with our associates. Cooperating Agent Buyer Pool Promoting your property to those working with buyers. As mentioned above, most buyers will use an agent to help them find a home. A significant buyer pool is created when we consider all the buyers who are currently working with agents in our marketplace – whether with our firm or cooperating offices. To tap this pool of active prospective buyers, your home will be held open for cooperating sales associates. This exposure will immediately make information about your home available to an expanded active buyer pool. Buyers’ Agents 3. Targeting those who specialize in serving buyers. 4. More and more home buyers are working with agents who specialize almost exclusively in buyer services. They’re known as buyers’ agents. Typically the buyers who use these agents are pre-screened, qualified and motivated. To expose your property to this profile of buyer and make sure the buyers’ agents hear firsthand about your property, I’ll be contacting these buyer agents. I’ll communicate the features and benefits of your home as well as provide them with flyers/brochures that they can quickly convey to their buyer clients. Not all agents are equally effective when serving buyers. I’ve identified a select few who do substantial business and would benefit from learning about your property. Capturing the Attention of Top Producers Timely reminders to those who generate substantial activity. A second select group of agents who I will make aware of your property are the top producers. These agents are key associates and represent the leaders in their respective firms. They may be overly concerned with quantity over quality, but they do generate activity with Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 5. buyers who very well may find your home desirable. It will be my task to protect your interest. I’m confident that many active top producers have buyers that they represent who are looking for properties like yours. My contacts and relationships with these agents can work to our mutual benefit. Sales Meetings Keeping our staff focused on your property. 6. In the hectic world of real estate sales people are inundated with activity and information. Unlike some in our profession who list a property and place it in the multi-list or log it into the company’s listing pool, I found substantial success for my sellers by personally promoting at our weekly meetings. These meeting provide a great opportunity to provide promotional materials, highlight your property and remind my associates to consider it for their buyers. I’ve found over the years, that strategically timed in-house promotional efforts can provide great results. Property Showings Follow Up Getting timely feedback and offering assistance. 7. We implement Showing Desk software to coordinate showings, feedback and updates. Feedback reports will be emailed to you regularly. Whether your property is shown by one of our company’s associates or an agent from a cooperating company, I will personally follow up with that agent to get a first hand reading on how well the showing went. Since there was significant enough interest to schedule a showing, it is obvious that many of the features of your home drew positive attention from the buyer. These follow up calls often provide an opportunity to discover a concern, overcome an objection, present an option or discover an adjustment that needs to be made. It likewise can provide valuable feedback as to how the property might be presented more effectively. Assisting Other Agents Making it easy for a buyer to purchase your property. While my primary function is to represent you and handle the marketing of your property, there are times when I have to get somewhat involved with the buyer. I mean no disrespect, but on occasion I’ve encountered a buyer for my listing whose agent was unable or unwilling to address a specific concern or overcome an obstacle. I have no hesitancy to step in and offer assistance, solve a problem, present an alternative or facilitate an option the other agent could not perform. Many times the obstacle has nothing to do with the purchase of your property, Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 but relates to a difficulty exclusively dealing with the buyer. I’ve often given hints or advice on how that situation could be rectified and thereby allow the buyer to complete the purchase. 8. Lockbox Access Accommodating buyers without inconveniencing our sellers. 9. Hectic schedules could get in the way of property viewing opportunities. A lockbox devise will provide convenient access to your property for previewings and showings without the need for someone to host them. This safe, secure and agent-only Sentrilock access has proven a time saver and a real assist to buyers and their agents. Lockbox equipped properties tend to get a high standing on buyer agents’ show list. Broadcast Notifications Reminders, updates and invitations. I maintain an electronic list of selected agents who need to receive special information through our Showing Desk notification system. 10. Yard Sign Highlighting the property all day, every day. Long recognized by buyers seeking properties, the property ‘for sale’ sign attracts attention 24/7. They are equally effective in both high and low traffic areas. This sign also has proven effective in attracting the attention of neighbors, area visitors and people driving by. These people, while not likely in the market to buy, typically know others who are. This word of mouth promotion is extremely valuable. The yard sign also eases the agent’s task of locating the property when bringing a buyer to view it. 11. Yard Sign Enhancements Providing critical information once attention is secured. Additional riders and placards can quickly inform an interested party and greatly enhance calls, inquiries and viewings. These enhancements can quickly enable interested parties to properly identify the listing, provide easy access to web addresses and directly contact the agent with the most first hand information about the property. Studies show that buyers want information fast, sources for easy follow up and contacts to gain more information at their convenience. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 12. Custom Brochures and Flyers A hard copy data and benefit reminder for each visitor. Buyers view many properties and struggle to match an address and a corresponding property feature. Buyers rarely miss the opportunity to pick up a flyer/brochure offering additional details about a property. A flyer/brochure will be designed and duplicated for distribution. A supply will be left at the property for buyer prospects to read, review and recall. By taking a flyer/brochure, buyers are significantly more likely to remember a property, appreciate the property features and have less concern of unknown data or unanswered questions. These flyers/brochures can compensate for a showing agent who does not adequately point out all the benefits or attractive features of your property. 13. Feature Highlight System Tactfully adding emphasis to features often overlooked. There are likely to be features of your home that will not be obvious to perspective buyers or even the agent showing the property. To make sure these features are not overlooked, a system of identification, marking and itemization will be implemented. This effort involves property owner and listing agent agreeing on a list of such ‘less than obvious’ features and publishing a list of these items or perhaps even flagging the item itself, if appropriate. Care needs to be taken to insure the promotion of these items does not interfere with the normal day to day functions within the property by the family. 14. “Staging” Your Home for Viewing Good marketing falls flat if the property isn’t market ready. Getting your home prepared just right can pay great dividends when marketing a home in a competitive setting. We help you determine how your home should be set or “staged” for visitors. Included will be critical advice on improvements, decorating, and welcoming tips for the public. Making your home stand out in the eyes of prospective buyers and cooperating agents can be crucial. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 15. The Property Data Manual Proudly providing details all interested buyers would want. Any unasked, unanswered questions on the part of a perspective buyer will become an obstacle to affirmative decision making on the part of the buyer. Interested buyers seek a deeper level of information, such as exact utility costs, age and warranty status of mechanical items in the home, data detailing when repairs and/or capital improvements were made. Gathering this data, assembling it in a binder or folder and making it readily available to previewing visitors can be a major positive in the eyes of a buyer. This data can be summarized in print as well as attached to the MLS listing. Buyers view this data as a clear indicator of pride of ownership and they appreciate the owners’ overt willingness to inform. 16. Capitalizing on the ‘Buyer in Waiting” Following up with an identified interested party. 17. It’s very common that property owners get compliments on their home. Many of these compliments include comments from people indicating that they or someone they know would be interested in purchasing it if it ever went on the market. To be sure, these comments are often made without serious intent. But many times they are sincere and certainly worthy of follow up. As your agent, I would be in the best position to initiate that follow up inquiry to determine that party’s current interest or status. My third party permits candor and encourages full disclosure of intent. Even if this party has no sincere interest currently, they do know the property and often can supply the buyer lead that we’re seeking. Direct Mail Campaign High impact results from a mode many think to be antiquated. The contact mailing list, the sphere of influence list and the key parties who build our base of impact are a treasured possession of every agent in our office. Our entire staff mails hundreds, often thousands, of direct mail pieces every month. Through this mode people are kept up to date on real estate and related issues. Our focus is not only to inform but to influence the local market to think of us first when they know of someone who is thinking of buying or selling. “Just Listed” Cards have always generated a good response. Included in these mailings are newsletters, area updates, market changes plus information about properties that have sold and are just coming on the market. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 18. Public Open House No appointment necessary. Come on in. For the safety of our sellers, our sellers' property, and our agents, photo ID is required to enter any public open house. This invitation to the public to view your property without the need for appointment or obligation is attractive to many home purchaser prospects. It is especially effective with busy, double income, working couples who are uncomfortable making appointments. It is especially effective for those just beginning their home search process. An Open House is typically scheduled early in the marketing process to accommodate all the parties interested in a ‘new’ listing. Most importantly, Open Houses provide substantial feedback and reaction to area, features, condition, price and terms. It has also proved effective to schedule additional Open Houses later on in the marketing process to regenerate attention to and increase activity on a home. 19. Newspaper Advertising (Major Daily) Not the homebuyers’ first stop, but still effective. 20. Advertising in local newspapers has been the most used and most noticed form of property promotion. To be sure, it is still effective to a degree, but it’s no longer the homebuyers’ first stop for property information. (Replaced by the internet) Newspaper ads provide us with both qualified and unqualified buyer prospects. Typically only selected properties are advertised this way. Those selected are selected because of their expected capacity to generate calls and responses. Once taken, these calls can be screened, the parties qualified and then introduced to the property matching their needs. Statistically, only a very small percentage of homes are sold to the party who actually calls on the ad for that property. Newspaper Advertising (Regional Weekly) Smaller targeted circulation with significant impact. Advertising in weekly newspapers tend to capture the attention of local buyers and those simply interested in what’s going on close by. These publications tend to have a slightly longer shelf life, get distributed more extensively in a confined area and are a favorite of local businesses and merchants who advertise in them extensively. Attractive rates permit ads to be a bit more extensive and capable of capturing more attention in a targeted market. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 21. Selected Neighborhood Canvassing People love to pick their new neighbors. Any property going ‘on the market’ captures the attention of the neighbors. Not only are they interested in value trends, but also who will be moving in. Quite often the parties most interested in finding a purchaser for your property live in the immediate neighborhood. The neighbors know the benefits of living here and are quick to tell others who they’d like to have live closer to them. We’ll be implementing a direct mail, telephone and personal contact program to inform these people about your property. We want to tap this enthusiastic and highly motivated source of buyer leads. 22. Real Estate Buyer Guides/Magazines Full color glossies always attract attention. This publication has a distinct advantage over newspaper advertising in that it has a longer “shelf life” and serves as a lasting resource of serious homebuyers. It also permits more information, often a photo and allows for fuller promotion of the details of any available property. 23. E-cards The ultimate user-friendly property promotion technique. We’ve found people receiving these cards, keep them, review their content and pass them on to friends and associates. Content emphasis is on the photo with minimal additional copy (address, price and room summary). Many times these e-cards are the most comfortable promotion tool for the property owners to distribute to acquaintances and interested parties. 24. Contingency Planning Being able to hit a moving target. Adjusting to market changes. Adjustments are routinely called for during the marketing of any property. Updating of the Market Analysis, modifying promotional efforts, and positioning the property in light of changing market conditions and new competition will insure maximum results. If a property is not under contract during the first surge of marketing (initial 3 to 6 weeks) a lull in activity typically occurs. Prompt and decisive actions must be taken to avoid letting the property slip into a “stale” or “market worn” position. Other members of our firm - all with special analytic and marketing skills – will be called upon to review my marketing efforts as well as the property, condition, pricing and suggest appropriate actions. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 25. National Network Strength and Resources Local, regional, national and international reach. As active members of the REALTOR family, our firm and all its associates call on nationwide resources. We are also a member of other national networks, through which we can capture the out of town purchaser who is looking for a local “expert” to guide their purchasing decision. Our staff works hard to build skills and relationships to enhance the services to our seller clients. 26. The Power of the Press Relationships with print, online and TV news media. Principal Broker Leah Caro has earned an extensive network of contacts within the media. Though at its editorial discretion, it is common for news outlets to run the stories and ideas provided to them. These contacts have resulted in local, regional and national coverage of our clients and their properties. 27. American Lifestyle Magazine An upscale SOI vehicle. Hand-chosen recipients are mailed this upscale magazine that can be customized to promote a listing. Including a listing is a subtle marketing approach as it is mixed with well written, engaging articles about American culture. 28. Social Media Followers promote properties. Utilizing social media both at the personal and business levels provides an informal forum to promote our listings. Friends of friends share our posts to reach a broader audience. Clients and their friends can participate in the marketing of properties without cost. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 29. Multiple Listing Service (MLS) Instant dissemination of property information to all MLS members. Information on your property will be quickly and accurately disseminated via computer and hard copy to local real estate companies who are members of our multiple listing service. This provides a comprehensive base of data dissemination to key parties who work with buyers. Despite its effectiveness, properties can be “lost or overlooked” without special and continuous reinforcement 30. Our Company’s Internet Website www.HometwonRealEstate.com We will place pertinent information about your property on our company website. We actively and continuously promote our web address so interested parties can access the crucial data relating to your property. Over 80% of all home buyers begin their home search process by visiting internet websites. To compete against other properties on the market, our presentation of your property on the internet must be user friendly and comprehensive. Through IDX, all of our listings appear on the websites of our competitors. 31. ListHub Syndication Ensuring that more search engines find your property information. 32. Zillow, Trulia, NYTimes online, Realtor.com and over 300 other sites. In addition to the resources of our own company website, we tap the power or various sites that search out properties in response to search engine instructions. Making information about your property accessible to these websites captures the tech savvy buyer who’s searching for new home possibilities. These sites include the capacity for any leads generated to be directed to me for immediate follow up and attention. Power Sites We’ll secure a website and web address just for your property. We won’t let your property get lost in the multitude of other properties on the market. We’ll secure a website and address exclusively for your property. All our promotional efforts will reference this address so buyers can secure a full and impressive presentation about your property. This exclusive site for your property will include content that surveys indicate buyers want when they’re searching for property information. Specifically, a full photo array, virtual tour, diagrams, layouts, location, details on amenities and detailed property features. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 33. Tool Kit A personalized buyer presentation. A personalized buyer presentation outlining our company, the agent and the properties viewed by the buyer. Gives a lasting experience and helps to retain buyer loyalty. 34. Mobile Technology text Hometowne to 12345 Harnesses the power of mobile technology with a free app. Allows consumers to get data and photos for any active listing in the MLS. Uses global positioning satellites to provide better "nearby" searches. 35. MLS Prospect Search A reverse directory to find the right buyer already in the buyer pool. Our MLS system is a two way street. Not only can we put in information about your property but also we can access buyers interested in a property like yours. Any MLS member working with a buyer prospect can enter into the MLS computer system the type of property such a buyer might be seeking. I can, on your behalf, access information about any buyer prospect who is seeking a home similar to yours and contact the agent who logged in that information. 36. Intranet (In House) Computer Promotion Communication instantaneous wherever we are. Communicating updates, changes, pending opportunities and challenges needs to be fast and thorough. Our company has a computer and cell phone based system that alerts us to critical information wherever we are and whatever we’re doing. Without such a system, I would struggle to provide my colleagues with the latest information regarding the marketing of your property and would find it challenging to continually remind them to introduce your property to their buyers. 37. Homebuyers Handbooks Managing expectations to create ready, willing and able buyers. A printed manual with an extensive description of the home buying process including the forms, the timeline, and what can go wrong. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 38. Community Brochures Promotes the lifestyle and amenities of "Hometown & Nearby" Out of town buyers may look at many communities in the New York Metro area. Our Community Brochure promotes the Hometown and Nearby neighborhoods. School information, transportation, shopping and recreation create a lasting impression that this is the place to call home. 39. Strategic Network of Service Providers Enabling more buyers to be able to afford your property. Expanding the capability within the current buyer pool by increasing their purchasing power is sometimes more effective than finding more buyers. We can expand the price range of many potential buyers by offering the financing professionals (not affiliated with our company) that may bring options the conventional financing institutions cannot. Especially effective in tight financial markets, these resources for perspective buyers can lead to offers on properties typically above the buyers’ standard price range. 40. Working With the Buyers’ Advisors Home buyers seek lots of advice before selecting a house. Rare are the buyers who select and acquire a new home without involving a cadre of advisors. Many agents find such buyers and their advisors too much to work with. We don’t. Many of these buyers are motivated, realistic and qualified financially. Rather than consider them as adversaries, we have found we can use them to focus positive attention on your property. We don’t want to lose even one potential buyer for your property. 41. Special Events We support our community and our neighbors. It’s rare that we miss an opportunity to participate corporately or individually with local events. While most of these special events need our time and financial support, there are times when we can also gain some exposure for our firm and our properties. Many low key, ‘below the radar’ events fit this category. Over the years we’ve participated in home show and trade show type events where we can meet consumers who are looking to buy or sell properties. We rarely miss an opportunity to reinforce the message, when you have a real estate need, think of us. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 42. Relocation Network Services Out of town buyers – motivated and qualified. Not everyone is capable of handling the “demanding” relocation buyer. They have special needs that require special services. Our firm and its alliances nationwide have experience and tools to keep these qualified and motivated buyers in our camp and focused on properties. 43. Home Warranty Plan Enabling your property to compete with new construction. Perspective buyers always dread the possibility of “something breaking down” after they move in. That’s why many buyers gravitate to newly built homes. Many of these fears can be put to rest with a Home Warranty Program. This optional program not only protects you during the listing term but protects the buyer from repair expenses to many components and mechanical items. This enables you to attract more buyers who will consider your property a worthy purchase. 44. Realty Vision The high impact use of multi-media. Seven day, 18 hour exposure on one of the Hometown's busiest streets. Exclusive to Hometown Real Estate's clients. Attracts extra attention by offering the AP news feed, time, temperature and 3-day forecast as well as promoting our vendor partners. 45. Institutional and Company Advertising Laying the groundwork for future service opportunities. For years our firm has maintained a high and respected profile while holding strong name recognition as a reputable firm dedicated to quality service. Our advertising is on going and targeted so people looking for homes will feel comfortable in looking to us for help. You’ll see our good name everywhere! While this advertising isn’t targeted at your home specifically, it does impact the market and generates inquiries related to home buying. Top notch examples include MyHometown.com, the HometownDailyVoice.com Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 46. Hometown People and Pride Don’t underestimate the influence of our associates locally. Real estate is (and always will be) a local transaction. Our Broker and Management Team is comprised of people who know our area. They live and grew up near here. You’ll find our people active in their religious, civic, school and charitable institutions. It’s the kind of people we are. These activities build relationships, show a willingness to serve and provide an opportunity for people to comfortably ask about our home buying services. The range of contacts they’ve developed over the years brings scores of prospects our way every year. Often overlooked, that resource helps us sell your home quicker and get you the best terms possible. 47. Certified Skilled Negotiators Our agents are trained and tested specifically in negotiating strategies. Structuring a WIN-WIN transaction requires thoughtful and objective planning and execution. Often the negotiating strategy employed during the contract phase determines the success or failure of our marketing. I will be consulting with you throughout this process and formulating a strategy to help achieve the desired results. 48. Quality Service Certification Independent, 3rd party quality control. Hometwon Real Estate utilizes an independent, third party quality control company. Every buyer and seller is surveyed after closing to measure their experience with the process, their agent and the company. The results of these surveys allow me to hone my skills and improve my performance. 49. Virtual Staging Brings life to an empty room. A unique patent-pending marketing tool founded by Realtors™ and professional Stagers. Transforms boring and empty photographs into inviting and attractive staged rooms. Eliminates the need for buyers to use their imaginations as to how a room would look furnished. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 50. Search Engine Marketing (SEO) Optimizes our exposure through search engines. Reach Local Marketing provides sponsored links using strategic key words. Consumer location, numbers and conversations are captured. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 My Service Pledge and Promise I promise that during the process of marketing your property, I will employ the marketing element contained in this Marketing Plan. Should I, in your view, fall short in any of these elements, I would ask you to contact me personally. I pledge and promise to correct these deficiencies in a timely manner and provide you with a full accounting of my activity. If my corrective actions do not meet with your approval, you may cancel the listing. __________________________________ Leah __________, Broker Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013 Appendix: Offer Analysis and Processing In addition to the specific marketing techniques listed above, our services continue after a buyer is procured. Many times our attention to detail in the following areas have: protected our sellers from entangling complications insured that problems don’t jeopardize the transaction, and provided the full professional ‘start to close’ service you’d expect. 1. Offer Analysis Whenever offers to purchase are presented for your consideration, I will review the specifics of that offer and their ramifications to insure your full understanding. 2. Financing Considerations Our marketing goals cannot be realized without full analysis of the financial aspects of any offer. A review of the financial terms, along with options and a risk analysis, will be paramount in making the property available to as many bona fide purchasers as practical. I will investigate, to your satisfaction, the ramifications of the buyers’ purchasing power. 3. Contingency Management Once under agreement the parties have to attend to the conditions and contingencies identified in that agreement. It is rare that everything proceeds smoothly and without a problem. My services include a thorough monitoring of this process, informing you of status and progress and advising you of actions required and options available. 4. Post Closing Services The final settlement of the sale is not the final service event on my part. Our follow up services include being in contact after the closing, assisting in relocation details and inviting an analysis and evaluation of my services. Tracy and Jim SAMPLE 50 Masterts Road, New York Prepared by Leah _________, Broker August 7, 2013
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