High-Performance Teams:
Leveraging
Presented by:
Gloria Carter-Hicks
Race
Gender
Socio-Economic
Status
Problem Solving
Age
Work Styles
Color
Education
Cultural Heritage
National Origin
Thinking
Religion
Knowledge
Family Status
Abilities
Sexual Orientation
Disabilities
Skills
All Other Differences
Physical
Characteristics
2
Job Level
Work Styles: Behaviors and Flexibility
Task
Driver - Style
Analytical - Style
Ask
Tell
Amiable - Style
Expressive - Style
Ask / Tell: The way one is perceived as influencing
others.
Task / People: The way one is perceived as
expressing feelings relating to others.
People
3
DIVERSITY DEFINITIONS
(cont.)
• Valuing Diversity means viewing
differences among individuals as assets
rather than liabilities.
4
DIVERSITY DEFINITIONS
(cont.)
• Leveraging Diversity means utilizing
those differences among individuals to
accomplish the goals of the organization
in a manner that is aligned with
stakeholder expectations.
5
Quality of Interactions
Interactions
High
No common
purpose
Recognizes
Common Purpose
Focuses on
Common
Purpose
Single-Unit
Focus & Success
Good
Medium
Low
Development
Stages
Forming
Storming
Norming
High
Performing
Team Productivity & Development
Productivity
High
Development
Low
Forming
Storming
Norming
7
High Performing
Ten Characteristics of
Successful Teams
• Commitment to common shared objectives
• Interdependence
• Clarity of objectives, roles, responsibilities, and
accountability
• Everyone accepts ownership, responsibility, and
fully participates
8
Ten Characteristics of
Successful Teams
• Conflict and differences are openly discussed
and quickly resolved
• Members communicate openly and practice
active listening skills
• Mutual trust and respect for others
• Feedback is shared regularly and it is balanced
9
Ten Characteristics of
Successful Teams
• Align tasks / assignments with individual
strengths and talents
• Leverage the
of the team
10