Unit 538: Manage domiciliary services
The performance management
cycle
Learning outcomes 2, 4, 6/Assessment criteria: 2.2, 4.1, 4.2, 4.3, 4.4, 4.5, 6.3
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Organisational
goals
Individual
Goal planning
Performance
evaluation
Recognition
Coaching
and
feedback
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Organisational goals
• Setting goals for the organisation that
reflect its purpose, values and vision
• Sharing goals
• Allocating responsibility for goals
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Individual goal planning
• Individual goal setting
• Competence assessment
• Development/career planning
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Performance evaluation
• Individual appraisal and review
• Evaluation of performance
• 360-degree assessment
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Coaching and feedback
• Coaching activities
• Coaching plans
• Continuous feedback
Unit 538 (O3): Manage domiciliary services.
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Recognition
• Reward performance – different ways
to recognise achievement and improve
performance
• Pay recommendations
• Promotion
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Giving feedback
• Feedback is a way to reinforce appropriate behaviour,
standards of practice or bring about individual change.
• It facilitates self-reflection and open dialogue between
employees and management, and supports
understanding and acknowledgement of strengths and
weaknesses.
• When feedback is used effectively, the outcomes are:
 realistic career plans for the individual
 benefits for the organisation from understanding each
staff member’s aspirations and potential.
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Self-reflection
• Learning more about the way in which you communicate
will enhance your management skills.
• Using recognised managerial theories when reflecting
upon your practice will give you the evidence required to
demonstrate your competence.
• You can also use the process of reflecting upon the way
you support and enable others to develop your own
knowledge and skills.
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Mentoring and coaching
• A mentor is usually an expert in a particular field.
They will work within that field to help more junior
practitioners gain knowledge, skills and experience.
• A coach is not necessarily an expert in the field of
influence of the person. Rather, they will work with
the person to identify and reach significant targets
and goals.
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
What is mentoring?
Mentoring involves an individual entering a relationship
with somebody to act as an adviser, counsellor or – most
particularly – a role model.
What is coaching?
Coaching is a focused, one-to-one process intended
to maximise management and leadership potential
or behaviour change in the workplace. Coaching is
about change.
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Mentoring involves:
• Directing and supporting people without
spoon-feeding them.
• Enhancing people’s own ability to identify
training needs, set objectives and evaluate
forward planning and project implementation.
• Developing skills that will assist staff in
self-appraisal and review.
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1
The performance management cycle
Coaching involves:
• Enhancing people’s effectiveness in their
present job
• Developing specific skills and knowledge
• Changing behaviour
• Planning and implementing carer paths
• Improving confidence
• Managing stress and work/life balance, and
clarifying personal values
Unit 538: Manage domiciliary services (O3)
3978 Level 5
PowerPoint presentation 1