Introducing AI.
A new, free, comprehensive way to manage servers.
For press inquiries please contact:
Anastasia Bullinger | [email protected] | 312-386-6224
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Introducing AI.
All servers. Any cloud. One portal.
AI unifies operating system environments and is provider agnostic. It works on
any server no matter where it resides — on-premise, colocated, hosted bare
metal and virtual, or in ANY public cloud.
AI’s core features include:
Patching
AI informs users of patches automatically as they become available and indicates which
servers in the ecosystem are affected. Users choose if, when and how to apply them
through simple point-and-click menu options.
Monitoring
Beyond just pinging servers for response, AI automatically monitors content, ports,
services, utilization, resource consumption, and much more. If something is outside of the
norm, AI will not only send an alert but adds value by proposing the actions to restore
normal operations.
Historical performance metrics at the OS level and application level allow users to fine tune
their environments by creating threshold triggers on specific metrics and to identify where
configuration optimizations are necessary.
Management
AI’s powerful remote management technology allows users to automatically install patches
instead of painstakingly applying them individually to each server or OS. It also provides
the option to delegate tasks to other team members, or to one of SingleHop’s certified
engineers. Remote script orchestration allows for secure execution of user-generated
scripts on any available server inventory.
Additionally, the free solution:
• Simplifies the installation process to a single command line, replacing months of
deployment work often required of other systems. • Works for OS environments of all sizes — from a few servers to thousands.
• Allows users to assign Action Items to SingleHop’s certified experts for troubleshooting
and escalation.
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AI FAQ
Product Overview | How it Works | Getting Started
Product Overview
What is AI?
AI is a free, SaaS platform for remotely monitoring, managing and patching servers
and operating systems across any cloud and any provider. AI aggregates and delivers
data through a single portal to deliver all of the capabilities needed to fully manage any
organization’s server ecosystem.
Is AI an acronym?
AI doesn’t specifically stand for anything; it is a play on words of Action Items, Actionable
Intelligence, Automated Insights and Artificial Intelligence.
Why would I need it?
AI provides real-time business intelligence and recommendations to give IT administrators
a secure, streamlined way to monitor, manage, respond, schedule, delegate, or take
immediate action on alerts, triggers or routine maintenance across all servers with less
effort and before issues escalate.
Who is the target for this solution?
AI addresses the needs of IT administrators from SMBs to large enterprise. It solves some
of the most common and frustrating issues for IT staff by aggregating data from a number
of systems to provide real-time, business intelligence through a single dashboard. With AI,
IT administrators gain comprehensive oversight of their servers at all times.
How does this compare to other solutions?
Why should I care?
AI provides many of the features and benefits of large enterprise IT management
systems without the enormous expense. It also provides a much more advanced, scalable
and secure alternative to homegrown management solutions. It enables administrators
to increase efficiency without adding headcount by automating routine tasks and
maintenance. By saving you time, AI empowers you to move beyond operations
to innovation.
What operating systems does AI support?
AI supports Windows 2008 or newer and Linux (Centos or Redhat).
Will you be expanding to other operating systems?
Support for other Linux operating systems may be added in the future.
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What hypervisors does AI support?
AI supports Microsoft Hyper-V and VMware.
Does AI work with servers on-premises? baremetal? in public clouds?
on third party vendors?
Yes. Based on patent-pending technology, AI works on any server in any cloud - public,
private, virtual, on-premises, and colocated servers.
Why would SingleHop launch a service that works on competitors’ systems?
The global adoption of hybrid cloud across organizations often presents today’s IT
organizations with a complex mix of multi-platform systems. As a leader in automation,
cloud hosting and managed services, SingleHop is committed to providing quality
solutions that solve real-world problems regardless of the platforms and infrastructure
customers operate.
Is AI secure?
With AI, security is paramount. From encrypted keys, to defense in depth, to proprietary,
patented security technologies, multiple security features are built into the technology.
How it works
How do I install AI?
AI is a remote-based agent solution. To get started you simply copy and paste a single
command and you are up and running in less than 60 seconds. This simple process
replaces months of specification and deployment work often required of complex
systems, making the tool accessible to any company regardless of size, budget or number
of servers.
What does it monitor?
AI monitors URL, CPU, RAM, storage and network usage at the OS and process level.
Historical as well as real-time performance metrics are available to help isolate, correct and
prevent issues.
How does AI deliver intelligence and recommendations?
AI constantly monitors and assesses the health of the servers and their applications.
It uses a predictive intelligence engine to evaluate and recommend actions and next
steps through an “action items” tab that incorporates data from across the entire server
ecosystem, in contrast to monitoring systems that provide alerts but no recommended fix
or ability to address an issue.
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Getting Started
How do I sign up for the beta?
Go to http://try.ai and answer a few questions. You’ll be assigned a spot within the
beta program.
When will I have access to AI?
User accounts will be accessible in Q1 2016 on a rolling basis.
Is there a way to move to a beta group that has earlier access?
Yes. You can move up to an earlier beta group by sharing information via social media,
taking surveys and getting friends to sign up for the AI beta. Full details will be shared in
regular email updates after you reserve your account.
How can I get information on features and details?
We’ll keep you posted through our website and email updates that share behind the scenes
views, exciting new features, and more!
For press inquiries please contact:
Anastasia Bullinger | [email protected] | 312-386-6224
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