System Requirement
Specifications
on
Income Certificate Service
for
State-wise Rollout
of
e-District MMP
in
West Bengal
CMC LTD
System Requirement Specifications
On
Income Certificate Service
For
State-wise Roll Out
of
e-District MMP
in
West Bengal
Prepared By:
CMC Ltd., Kolkata
CAUTION
This document is released by the Software Development Group for West Bengal e-District
project of CMC Limited.
The information contained in this document is confidential and no part of this document
may be reproduced, stored in a retrieval system or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or otherwise, without the prior
written consent of CMC Limited.
ANY QUERIES OR SUGGESTIONS SHOULD BE FORWARDED TO:
The Regional SI Head
CMC Limited
28, Camac Street,
Kolkata – 700 016
Document Control:
Document No.
Version No.
Prepared By
Release Date
Template Effective Date
Template Version
CMC-WB-e-District-SRS
0.2
CMC Limited
17th May, 2014
20th June, 2003
02
Revision Control Information
File Name
File Creation Date
Author(s)
Approver(s)
Sr.
No.
1
2
:
:
:
:
WB_eDistrict_SRS_Income_Certificate_0.2_17May14
07/04/2014
Sikta Halder
Tarun Kar
Section Nature of Amendment
Number
-
Draft
Draft
Document Document Remarks
Version No. Release
Date
0.1
08/04/2014 Sent
for
QA
Review
0.2
17/05/2014 Sent for Client
Review
Table of Contents
1.
Purpose of Document ......................................................................................................... 7
2.
Project Introduction ........................................................................................................... 7
3.
Benefits............................................................................................................................ 7
4.
System Overview .............................................................................................................. 8
5.
FRS and Related Process Id ................................................................................................ 8
6.
Scope of System /Services .................................................................................................. 8
6.1 CRUD Matrix ................................................................................................................... 9
7.
Definitions, Acronyms and Abbreviations ............................................................................ 9
8.
System Perspective .......................................................................................................... 10
9.
Functional Requirement ................................................................................................... 12
9.1. Process Map ................................................................................................................... 14
9.2. Process Description ......................................................................................................... 15
9.3. Use Case Table ............................................................................................................... 17
9.4. Use Case Description – Request for Income Certificate ........................................................ 18
9.4.1.
Service Link – Selection of Services ........................................................................... 19
9.4.2.
Display of Instructions and Requirements of Selected Service ....................................... 19
9.4.3.
Input form Entity Detail – Application Form for Generic Data ....................................... 20
9.4.4.
Capture Service Specific Application Data .................................................................. 21
9.4.5.
Upload Supporting Documents .................................................................................. 22
9.4.6.
View Application Data.............................................................................................. 23
9.4.7.
Digital Signature of Application Data ......................................................................... 24
9.4.8.
Generate Acknowledgement ...................................................................................... 24
9.4.9.
Alert and notifications (SMS & Email) ....................................................................... 25
9.5. Use Case Description – Processing of Application for Income Certificate............................... 26
9.5.1.
Service wise list of pending applications (Pending Inbox) ............................................. 28
9.5.2.
View application ...................................................................................................... 28
9.5.3.
View Attached Supporting Documents........................................................................ 28
9.5.4.
Uploading supporting documents ............................................................................... 28
9.5.5.
Decision on Service Request ...................................................................................... 29
9.5.6.
Digital signature on decision ...................................................................................... 29
9.5.7.
Alert and notifications (SMS & Email) ....................................................................... 29
9.5.8.
Integration requirement ............................................................................................. 29
9.6. Case Description – Printing of Income Certificate ............................................................... 30
9.6.1.
Status wise list of applications ................................................................................... 30
9.6.2.
Printing of service output .......................................................................................... 31
9.7. Escalation Matrix ............................................................................................................ 33
9.8. Monitoring Report ........................................................................................................... 34
9.8.1.
Monitoring Report Format ......................................................................................... 34
9.8.2.
MIS ........................................................................................................................ 34
10. Non Functional Requirement ............................................................................................ 35
10.1.
Software System Attributes ....................................................................................... 35
10.1.1.
Usability ................................................................................................................. 35
10.1.2.
Accessibility ............................................................................................................ 35
10.1.3.
Availability ............................................................................................................. 35
10.1.4.
Maintainability......................................................................................................... 35
10.1.5.
Portability ............................................................................................................... 36
10.1.6.
Security................................................................................................................... 36
10.1.7.
Localization support ................................................................................................. 36
11. List of Messages.............................................................................................................. 37
WB e-District
Income Certificate
1. Purpose of Document
This document details the System Requirement Specifications of the Income Certificate
Service under the project e-District.
The purpose of this document is for the user to scrutinize and validate CMC’s understanding
of the system requirements of Income Certificate Service. It also provides a reference point
for the design, development and testing of the project.
2. Project Introduction
e-District is the project that aims at electronic delivery of identified high volume citizen
centric services, at district and sub district level by utilizing the four pillars of infrastructure
namely, SDCs, SWANs, SSDGs and CSCs, optimally to deliver public services
electronically to citizens at their door steps.
e-District has been envisaged by Government of West Bengal as automation of workflow and
internal processes of District Administration for providing services to the citizens. This
project is of paramount importance to the State as it would help in moving towards electronic
workflow system for the district administration and help in providing efficient individual
department services through Common Service Centres (CSCs) and Kiosk Centres, which
would be the primary front end channels as envisaged in the project.
3. Benefits
1)
2)
3)
4)
5)
6)
7)
8)
Online delivery of Certificate/license through CSC/Web.
Automated workflow and Online Database to reduce Processing time.
Online / IVRS based Status Tracking.
Availability of Online MIS.
Auto generated acknowledgement receipt with Fees, timeline and other detail.
Submission of Application through any authorized Kiosk/CSC/Department Office.
Provision for alert for Higher Office to monitor Online.
Online submission, delivery and processing of applications without physical presence of
Officer.
9) Online database update and access.
10) Online (24x7) submission of application.
11) Digital signature to ensure the delivery of service across the counter.
12) Online verification of Document and Integration with SSDG, Payment Gateway, MSDG,
e-Authentication, Aadhaar, e-Taal to assure delivery to rightful candidate.
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WB e-District
Income Certificate
4. System Overview
e-District project aims at electronic delivery of public services at District / Sub District level,
progressively. Initially 8 categories (4 Mandatory + 4 non-Mandatory) of identified high
volume citizen-centric public services at district and sub-district level will be taken up for
implementation. While doing so, the four pillars of e-infrastructure i.e. SWANs, SDCs,
SSDGs and CSCs will be leveraged and no new infrastructure would be created. Later on,
new services could be added depending on the requirements and the felt needs.
The e-District project envisages centralized architecture at the State level with common
application software for each of the identified services for all the districts of the State. The
application software will be hosted in the State Data Centre and in one desktop in each block
used as local server to attain offline capability.
Income Certificate is certification provided to the citizen by the government confirming and
testifying their annual income. This certificate establishes the expected annual income of
citizen for all legal and official purpose. This certification helps to establish economic status
of the applicant thereby making him / her eligible for various government welfare scheme
and programs, etc. as the case may be.
5. FRS and Related Process Id
This document covers the functional requirement defined in Section 3.3 of the existing FRS
(e-District_FRS_v0[1].4.1) and Section 2.2.5.2 of the existing SRS
6. Scope of System /Services
The system is intended for electronification of the Income Certificate process. Scope of the
system mainly includes Registration, Approval, Certificate Generation and Report
Generation Process. The System also allows status inquiry for the application submitted and
maintaining Electronic Register.
System will be implemented at following places for the Income Certificate



CSC
Kiosk Centres
Block / BDO / SDO / DM Offices
Approval of the application will be done at SDO/BDO office of concerned District.
Certificate will be generated either from CSCs, Kiosk Centre or SDO/BDO office.
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WB e-District
Income Certificate
The following is the service (CRUD) matrix for Income Certificate Service as envisaged by
the system,
6.1
CRUD Matrix
Designation
Create
Enquiry
Officer
X
SDO/BDO
X
Kiosk/CSC/ (new
Citizen
request)
Secretary
X
Revenue
Read
Update
Delete
(Submitted
Request)
(Submitted
Request)
(Saved Request)
(Request Status)
(Submitted
Request)
(Write Comment
X
on Verified Cases)
(Approve / Reject X
Verified Cases)
(Saved
(Save Request)
Request)
X
X
7. Definitions, Acronyms and Abbreviations
SRS
E-District
Webel
ASO
AR
CSC
SSDG
MSDG
ETaal
MMP
SDC
SWAN
CEO
AIN
UAIN
EO
BDO
SDO
SMS
CMC Limited
Version No.: 0.2
Software Requirement Specifications
Electronic District
West Bengal Electronic Industry Development Corporation Limited
Assistant Statistical Officer
Additional Registrar
Common Service Centre
State e-Governance Services Delivery Gateway
Mobile Services Delivery Gateway
Electronic Transaction Aggregation & Analysis Layer
Mission Mode Project
State Data Centre
State Wide Area Network
Chief Executive Officer
Application Identification Number
Unique Application Identification Number
Enquiry Officer
Block Development Officer
Sub-Divisional Officer
Short Messaging Service
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WB e-District
Income Certificate
8. System Perspective
8.1 Security Features
To maintain the integrity of the system following measures will be taken from the
security point of view.
8.1.1 Login User Id and Password
Each person who has been authorized to access the system will be having a
unique user id and password. To log on to the system user will have to provide
correct information, else request to log on will be rejected. It is the responsibility
of the person to maintain the secrecy of one’s password.
8.1.2 Biometric Authentication
System will store the thumb impression of each person who has been authorized
to access the system. The thumb impression is stored in database at the time of
creation of new user. After the user logs in to the system by providing user id and
password the system will prompt the person for further authentication or
identification. Here, the user will have to put his thumb in the biometric device. If
the user’s thumb impression matches with thumb impression stored in database
then only system will allow the user to proceed further. Otherwise the user will
get a biometric authentication failure message.
8.1.3 Smart Card / USB Token
Any action done by the user will have to be supported by his digital signature. For
this purpose users are provided with smart card/USB token that carries the digital
signature. To certify the action, user has to insert his smart card/USB token in the
smart card reader/USB port and provide the key number that is associated with his
smart card/USB token.
8.2 Electronic Messaging
The following facilities will be provided in the application for automatic sending of
messages to the citizen on the status of the application.
8.2.1 E-Mail
The applicant will fill up the e-mail address, if any, in the application form. The
system will capture the e-mail address from the application form and will
automatically send the status of the application to the applicant’s mail address.
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WB e-District
Income Certificate
8.2.2 SMS
The applicant will fill up the mobile phone number, if any, in the application
form. The system will capture the mobile phone number from the application
form and will automatically send the status of the application to the applicant’s
mobile phone number by using the Short Messaging Service (SMS) facility.
8.3 Status Enquiry
Applicant can inquire about the status of his application through any of the following
8.3.1 Application Inquiry
A status search query screen is provided in the application, and search can be
based on any of these parameters -Applicant Name / Application Date/
Application reference number. This can be done at CSCs/Kiosk Centre.
8.3.2 e-District Portal
e-District portal will have link to find out the status of individual application.
Anybody can browse the website and can see the status of the application by
providing application reference number.
8.3.3 IVRS
The applicant may make a phone call to a designated phone number to get the
status of the application submitted by him. As and when the applicant calls the
designated number the applicant will be guided by some instructions following
which the applicant can know the status of his application.
8.4Alerts
Pending Applications Alerts:
The application will have a facility to generate an alert (via the media stated below)
after the due date to the senior of the authority in the hierarchy for the application
pending action. The person receiving the alert from the system may take necessary
actions for the pending applications.
System will follow the escalation matrix described under section 9.7 in this document
to generate alerts.
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WB e-District
Income Certificate
9. Functional Requirement
The functional requirements of the proposed Service are described below in terms of process.
A process may be defined as a particular activity that an Actor can perform. An Actor is a
user with a specific role. The following table gives a brief description of each process field in
the process that follow:
S.No.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Description
The System will be able to display application for Income Certificate related page
through multiple routes
 Service links
 Information links – State portal
 District Links
The System will be able to identify user logging into the system as defined by the login
component
The System will be able to provide information to the citizens about application for
Income Certificate both in public as well as restricted domain as per the ‘Information
component’
 Web access to information content in public domain
 e-District application access to content in private domain
The System will make available the latest copy of the Application Form online (24x7)
as per the Form Availability component.
The System will enable receiving of the application as per the Application Receipt
component.
The System will generate an Acknowledgement with Application Identification
Number and will be able to identify the application based on this Number.
The System will display a message regarding successful or unsuccessful completion of
any transaction.
The System will refresh the page in case of failure in submission of service request
System will have option to add or delete levels of actors in workflow.
The System will be able to save the application data and route it to the concerned
Officer.
The System will be able to notify the concerned Officer about the new application and
this date and time must be logged
 through e-District application dashboard
 through e-mail (only one email per day to the concerned Officer to inform the
Pending Count as on date)
 through SMS (only one SMS per day to the concerned Officer to inform the
Pending Count)
The System will allow concerned officials to view the service request only on
authenticated login as per login process.
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WB e-District
S.No.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
Income Certificate
Description
The System will allow concerned Officer to accept or reject any service request
application
The System will request the Officer to compulsorily provide comments in case of
rejection
The officer must be able to download the application from the System.
The System will enable the officer to order verification as per the Verification
component.
The System will allow the Officer to enter/select query parameters for the Report and
then display the results for the query to Officer.
The System will allow the Officer to either approve or reject the application using his
digital signature.
The System will log the Approval or Rejection and the date and time of the action.
The System will save the digitally signed copy of the Income certificate issued as a soft
copy in a Database
The System will be able to notify the Applicant and deliver the Income certificate as
per the Delivery Mechanism component.
System will allow updating some of the submitted details by authorized user later.
The System will log the details of who accessed the online soft copy and took a printout
of the same.
The System will be able to detect changes in status and send status updates to the
citizen as per the Notification component.
The System will be able to escalate the application as per the Auto Escalation matrix
defined in Auto Escalation Matrix table, by notifying the next level of authority and
sending him a copy of the application.
The System will be able to generate MIS reports as per the format specified in the table
Monitoring Report.
The System will have a facility for forwarding of the application, with remarks and
digital sign of the sender, to any person in workflow registered with the System.
The System will support multilingual interface (Bengali and English) as per
Localization and Language Technology Standards for National e- Governance Plan
defined in e-district guidelines.
The e-District Application must support Digital Signatures of any of the Certifying
Authorities registered under the Controller of Certifying Authorities, and must be
modifiable as per the changes made by the respective Certifying Authorities on the
structure of the Digital Signatures issued by them.
The Digital Signatures used and the e-District Application must provide the Time
Stamping of the act of Digitally Signing a document as mandated by the IT Act 2000.
The Smart Card reader or the USB Token, carrying the Private/Secret Key, must be
activated by Biometric identification instead of a PIN / Password based system.
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WB e-District
9.1.
Income Certificate
Process Map
Citizen/CSC Operator/eDistrict Application
BDO
SDO
EO
Verification of
Details & Supporting
Documents
(Rural Beneficiary)
Verification of
Details & Supporting
Documents
(Urban Beneficiary)
Start
Notification
Submission
Submission of
Form & Uploading
of Supporting
Documents
Urban?
Y
N
Corrected
Document /
Details Entry by
Applicant for
Resubmission
Notification
Send Back
N
Okayed
by BDO?
Y
N
Okayed
by SDO?
Conducting
Enquiry &
Returned with
Comments
Y
Okayed
by EO?
N
Entered Reason
for Rejection
Entered Reason
for Rejection
Entered Reason
for Rejection
Entry of Monthly /
Yearly Income on
Enquiry Report &
Approval with
Digital Signature
Printing of
Certificate
Entry of Monthly /
Yearly Income on
Enquiry Report &
Approval with
Digital Signature
Notification
Delivery
Stop
CMC Limited
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Confidential
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Y
WB e-District
9.2.
Step
Income Certificate
Process Description
Activity
Responsibility
Channel/
Office
Mode
Timeline
o Address Proof
o Salary
Certificate,
o Income Proof
from Gram
Pradhan /
Municipality
Councillor
o IT Return
Certificate
o Photograph
Manual
NA
1.
Citizen approaches
CSC/Kiosk/Portal
with document
Citizen
2.
Login into system.
Filling up electronic
form online.
Downloading the
filled up form and
signing.
Attach supporting
documents as scanned
files and submitting
the application .
Login into System.
Verification of the
application within the
system.
Forwarding to
Enquiry Officer(EO)
for Physical
Verification if
Application is ok.
Uploading of
Verification Report
against the
Application after the
physical verification.
Returning the
application along with
report to SDO/BDO
Approval of the
Application by
SDO/BDO to issue the
Certificate OR
Rejection of the
Application OR
CSC/ Kiosk
Centre /
Department
Operator
CSC/ Kiosk
Centre /
Department
Operator
o All above
o Application
Form
Automated
SDO/BDO
SDO/BDO
o All above
Automated
T+1Day
EO
EO
o All above
o Verification
Report
Automated
T+4Days
SDO/BDO
SDO/BDO
o All above
o Income
Certificate
Automated
T+5Days
3.
4.
5.
CMC Limited
Version No.: 0.2
NA
Documents
involved
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WB e-District
Step
6.
7.
8.
Activity
Sending back for Resubmission
Printing of Certificate
at
CSC/Kiosk
centre/SDO/BDO
office/ Internet, if
approved.
Collection of
Certificate from
CSC/Kiosk centre
SDO/BDO Office
Getting the status and
reason for Rejection.
Resubmission of
Modified Application
/ Documents at
CSC/Kiosk /Portal
CMC Limited
Version No.: 0.2
Income Certificate
Responsibility
Channel/
Office
CSC/ Kiosk
Centre /
Department
Operator / Citizen
CSC/ Kiosk
Centre /
Department
Operator/
Internet
o Income
Certificate
Automated
Citizen
CSC/ Kiosk
Centre /
Department
Operator
CSC/ Kiosk
Centre /
Department
Operator /
Internet
o Income
Certificate
Manual
o Status Report
Automated
Citizen
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Documents
involved
Mode
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Timeline
WB e-District
9.3.
Income Certificate
Use Case Table
e-District Application
Request for Income Certificate
a. New Request & Acknowledgement
b.Re-submission of Request
Secretary
Viewing of Application / Status
EO
CSC / Kiosk / Citizen
Processing of Application for Income Certificate
a. Verification of Application by SDO/BDO & EO
b. Approval, Rejection, Sending Back of
Application by SDO/BDO
SDO / BDO
Printing of Certificate
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WB e-District
9.4.
Income Certificate
Use Case Description – Request for Income Certificate
Use Case ID
Use Case Name
Trigger
Primary Actor
Pre-condition
Basic Path
Alternative
Paths
Post-condition
CMC Limited
Version No.: 0.2
1
Submission of INCOME certificate request
Actor selects ‘Apply for New INCOME certificate’ / ‘Re-submit Revised
Document for Income Certificate’ from
 Service links - Selection of Services (refer section 9.4.1)
 Information links
 District Links
And Selects ‘New request’ , ‘Re-submission Request’ or ‘Saved request’
Kiosk/CSC/Department Operator/ Citizen ( Through Portal)/SSDG
Actor has successfully logged in the e-District Application
1. System shows the instructions for application for Income certificate
with requirement of supporting documents. (refer section 9.4.2).
2. System renders the Application form for generic data (refer section
9.4.3)
3. Actor enters the application details.
4. Actor submits the form.
5. System renders the service specific application form (refer section
9.4.4)
6. Actor attaches supporting documents (refer section 9.4.5)
7. System displays the page with application data entered by the actor.
8. Actor can go back to application form for editing of entered data, in
case he wants to make any changes before submitting the request
.(refer section 9.4.6)
9. System asks for digital signature PIN to digitally sign the entered data,
and then clicks on ‘Sign’ button. (refer section 9.4.7)
10. Actor clicks on the ‘Submit’ button.
11. System displays the success message -MSG-4
12. System generates Acknowledgment receipt with Application
Identification Number (AIN) (refer section 9.4.8).
1. If the status of application is ‘Sent Back’ then actor will modify the
application data or attach required additional supporting document
based on the remarks given by the SDO/BDO/EO.
2. If the status of application is ‘Reject’ then there is no action is
required.
3. Actor clicks ‘Save’ : System saves the request & displays MSG-5
4. Actor clicks ‘close’ : System displays MSG-7, close the application
form & and Actor return to its home page
5. Actor clicks ‘Reset’ :System displays MSG-6, clear the form and
presents the fresh application form
A successful submission of INCOME Service request and display of MSG-4
and MSG-10.
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WB e-District
Income Certificate
A successful re-submission of INCOME Service request and display of MSG10.
Supporting
Actors
Business
Validation
9.4.1.
NA
All mandatory fields will be entered or else display- MSG 14
Service Link – Selection of Services
After login user will get a screen to select service from a list of all available services in the eDistrict portal.
Name of Service
Service Request
Income Certificate
Income Certificate
Apply New
Apply Revised
9.4.2.
Draft
Applications
Saved Drafts
Saved Drafts
Display of Instructions and Requirements of Selected Service
Eligibility Criteria:
1. Applicant should be a resident of West Bengal.
Documents Required:
1. Residential Certificate issued by S.D.O/EPIC/ Passport/ Driving License/ Ration
Card/Govt. Id card/ Defence ID Card/Pan Card
2. Salary Certificate
3. Income Proof from Gram Pradhan/ Municipality Councilor
4. IT Return Certificate
5. Photograph
`
Fee Details:
Not Applicable
Expected Delivery Date:
Please refer to the section 9.7.
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WB e-District
9.4.3.
Income Certificate
Input form Entity Detail – Application Form for Generic Data
Following fields will be captured in application form for Generic data.
Srl.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
Input Fields
Applicant Details
Salutation
First Name
Middle Name
Last name
Mobile No.
Email
Date of Birth
Age
Gender
Permanent Address of Applicant
Address Line 1
Address Line 2
Rural / Urban
Sub-Division
Block/Municipality/Corporation
Block/Municipality/Corporation Name
PIN Code
Post Office
Police Station
District
State
Country
Present Address of Applicant
Address Line 1
Address Line 2
Rural / Urban
Sub-Division
Block/Municipality/Corporation
Block/Municipality/Corporation Name
PIN Code
Post Office
Police Station
District
State
Country
Relation Details
Applicant is (Relation with Applicant)
Salutation
First Name
Middle Name
Last name
Date of Application
Application Submission Mode (Online/Offline)
Form Image (In case of Offline)
I Accept
CMC Limited
Version No.: 0.2
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Data Type
Heading
Entry
Entry
Entry
Entry
Entry
Entry
Entry
Calculated
Selection/List
Heading
Entry
Entry
Selection/List
Entry
Selection/List
Entry
Entry
Entry
Entry
Selection/List
Selection/List
Entry
Heading
Entry
Entry
Selection/List
Entry
Selection/List
Entry
Entry
Entry
Entry
Selection/List
Selection/List
Entry
Heading
Selection/List
Entry
Entry
Entry
Entry
Selection/List
Selection/List
File
Checkbox
Max Length
Mandatory
3
50
50
50
10
100
Yes
Yes
No
Yes
No
No
Yes
Yes
100
100
50
50
6
50
50
Yes
No
Yes
No
Yes
Yes
Yes
No
No
Yes
50
Yes
100
100
Yes
No
Yes
No
Yes
Yes
Yes
No
No
Yes
50
50
6
50
50
50
3
50
50
50
1
Yes
Yes
Yes
Yes
No
Yes
Yes (Auto)
Yes
Yes
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WB e-District
9.4.4.
Income Certificate
Capture Service Specific Application Data
Following fields will be captured in service specific application form,
Input Fields
Income Details
Annual income of the applicant (INR)
Income Year
Details of Business/service
Reason for Application
Other Reason for Application(if any)
List of Document
#
1.
2.
3.
4.
5.
6.
7.
Data Type
Heading
Entry
List/Selection
Entry
List/Selection
Entry
Attachment
Format- Application Form
E-Application Form for Income Certificate
Applicant Details
1.
2.
3.
4.
5.
7.
8.
Salutation*: ___
First Name*: ______________________________
Middle Name: _____________________________
Last name*: _________________________________
Mobile No.:_______________ 6. Email: ____________________
Date of Birth*: ______________ Age____________ ( Calculated )
Gender* : ______________
Permanent Address of Applicant
9. Address Line 1* : ________________________________________________________
10. Address Line 2 : _________________________________________________________
11. Rural / Urban* :
12. Sub-Division : ________________
Select
Select
13. Block/Municipality/Corporation* :
14. Block/Municipality/Corporation Name* : _____________________________________
15. PIN Code* : ___________
16. Post Office : _________________________
17. Police Station : ________________
18. District*:
19. State :
Select
Select
20. Country : ____________________________
Present Address of Applicant
21. Address Line 1* : ________________________________________________________
22. Address Line 2 : _________________________________________________________
23. Rural / Urban*:
24. Sub-Division : ______________________
Select
25. Block/Municipality/Corporation :
Select
26. Block/Municipality/Corporation Name*: _____________________________________
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
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WB e-District
Income Certificate
27. PIN Code*: ____________
28. Post Office : __________________
30. District*:
Select
29. Police Station : _______________
31. State :
Select
32. Country : ________________________
Relation Details
33.
34.
35.
36.
37.
38.
39.
Applicant is (Relation with Applicant) :
Select
Salutation* : _________
First Name* : ________________________________________________________
Middle Name : _______________________________________________________
Last name* : _________________________________________________________
Date of Application : _______________ ( Sysdate )
Application Submission Mode (Online/Offline) :
Select
40. Form Image (In case of Offline) : File
Income Details
41. Annual income of the applicant (INR) : ___________
43. Income Year* :
Select
44. Details of Business/service : ____________________
45. Reason for Application :
Select
46. Other Reason for Application(if any): ______________________________________________
47. List of Document :
Address Proof
Salary Document
Photograph
I hereby declare that the above information is true to the best of my knowledge
and belief.
I Accept*:
9.4.5.
Upload Supporting Documents
Srl
Input Fields
Data Type
Max Length
Mandatory
1.
2.
Label
Selection/List
30
NA
3.
Name of Document
Submission Mode
(Online/Offline)
Document Number
4.
5.
Remarks
File Upload
Entry
File
CMC Limited
Version No.: 0.2
Entry
Confidential
17 May 2014
Yes(If
Reference)
No
Page: 22 of 38
WB e-District
9.4.6.
Srl
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
Income Certificate
View Application Data
Input Fields
Applicant Details
Salutation
First Name
Middle Name
Last name
Mobile No.
Email
Date of Birth
Age
Gender
Permanent Address of Applicant
Address Line 1
Address Line 2
Rural / Urban
Sub-Division
Block/Municipality/Corporation
Block/Municipality/Corporation Name
PIN Code
Post Office
Police Station
District
State
Country
Present Address of Applicant
Address Line 1
Address Line 2
Rural / Urban
Sub-Division
Block/Municipality/Corporation
Block/Municipality/Corporation Name
PIN Code
Post Office
Police Station
District
State
Country
Relation Details
Applicant is (Relation with Applicant)
Salutation
First Name
Middle Name
Last name
Date of Application
Application Submission Mode (Online/Offline)
Form Image (In case of Offline)
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
Data Type
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Page: 23 of 38
WB e-District
Srl.
1.
2.
3.
4.
5.
6.
7.
9.4.7.
Income Certificate
Input Fields
Income Details
Annual income of the applicant (INR)
Income Year
Details of Business/service
Reason for Application
Other Reason for Application(if any)
List of Document
Data Type
Label
Label
Label
Label
Label
Label
Attachment
Digital Signature of Application Data
Any action done by the user (except Citizen) will have to be supported by his digital
signature. For this purpose users are provided with smart card/USB token that carries
the digital signature. To certify the action, user has to insert his smart card/USB token
in the smart card reader/USB port and provide the key number that is associated with
his smart card/USB token.
9.4.8.
Generate Acknowledgement
Following data will be printed on acknowledgement along with header and
instructions for citizen,
 Application Identification No. (AIN)
[
Format for AIN:
16 Digit No:
First 2 digits (Place 1 & 2): Municipal / Collectorate
Next 2 digits (Place 3 & 4): Department Code
Next 2 digits (Place 5 & 6): Service Code
Next 2 digits (Place 7 & 8): Year of Transaction
Next 2 digits (Place 9 & 10): District
Next 6 digits (Place 11 to 16): Serial
]
 Name of Service
 Name of Applicant
 Address of Applicant
 Date of Application
 Due Date of Service Delivery
 Service Charge
 CSC/Kiosk Name
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
Page: 24 of 38
WB e-District
Income Certificate
Instructions:
1. One can get the status of own application using AIN through,
a. e-District Portal – self or visiting nearest CSC/Kiosk
b. Sending SMS to <NNNN>
c. IVRS – by calling <NNNNNN>
2. It is mandatory to bring this acknowledgement slip to collect certificate
9.4.9.
Alert and notifications (SMS & Email)
The following notifications will be sent automatically to the citizen on the status of the
application.
E-Mail
An Email will be sent to the Email address provided by the citizen in the application
form.
SMS
The system will send an SMS to the mobile phone number citizen has provided during
application for the service using MSDG gateway’s Push message feature.
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
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WB e-District
9.5.
Income Certificate
Use Case Description – Processing of Application for Income Certificate
Use Case Id
Use Case Name
2
Processing of Application for Income Certificate
Actor selects ‘Pending Inbox’ (refer section 9.5.1)
Trigger
Primary Actor
Pre-condition
Selects one application from the list of pending requests.
SDO/BDO, EO
The citizen applies for Income certificate through kiosk/Online. The
following are the necessary pre-conditions.
1. Actor has successfully logged in the e-District Application with valid
User id and Password
2. Biometric authentication is successful.
3. All the fields in the Income Certificate Service Request Form are
required to be filled up properly.
4. All the supporting documents required for the issuance of certificate are
required to be scanned and uploaded in the e-District Application
Basic Path
1. System shows the list of pending applications for Income certificate
(refer section 9.5.2)
2. Based on the data provided by the applicant at the Kiosk the eDistrict/ E-District Application automatically generate an
acknowledgement, assigns a tracking number and routes the
application to the concerned SDO in case of Urban Citizen and to the
concerned BDO in case of Rural Citizen.
Verification at the level of SDO/BDO
3. Actor receives notifications in his/her inbox (includes: Notification
component)- MSG 13.
4. Actor selects one application from the inbox.
5. System renders for review Application metadata, service specific
application data and review attached supporting document (refer
section 9.5.3)
6. Actor can attach additional supporting documents if required.(refer
section 9.5.4)
7. The Actor will verify the case details and the supporting documents
furnished by the applicant. The Actor will assign an Inquiry officer
who will conduct the enquiry and provide an enquiry date in the eDistrict Application.
8. The actor forwards the application to EO. It is mandatory to view the
document before forwarding it. System displays- MSG 12.
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
Page: 26 of 38
WB e-District
Income Certificate
Verification at the level of EO
1. Actor receives notification in his/her inbox(includes: Notification
component)- MSG 13
2. Actor selects one application from the inbox.
3. Actor will conduct the physical enquiry and provide an enquiry date
in the e-District Application
4. Once the enquiry is done, the enquiry Officer will submit his/her
comments on the report. Actor can attach additional supporting
documents if required.(refer section 9.5.4)
5. Actor will return the document back to SDO/BDO.
Alternative
Paths
Post-condition
Supporting
Actors
Business
Validation
CMC Limited
Version No.: 0.2
Approval/Rejection at the level of SDO/BDO
1. The Actor may Approve or Reject the service request by selecting
‘Approve’ from the list of all possible decision list.(refer section
9.5.5).
2. System asks for digital signature pin to digitally sign the entered data,
and then clicks on ‘Sign’ button. (refer section 9.5.6)
3. Actor clicks on the ‘Submit’ button.
4. System displays the success message -MSG-4
5. System generate alert and notification message through SMS and eMail based on decision taken for Unique Acknowledgement
Identification Number (AIN) (refer section 9.5.7)
1. The actor selects other decisions like ‘Reject’, ‘Send Back’ the
application (include: rejection component) - MSG-9.
2. In such decision actor has to enter remarks/reason for taking this
decision.
3. Actor clicks ‘close’
4. System display MSG-7, close the application form & and Actor
return to its home page
5. Actor clicks ‘Reset’
6. System display MSG-6, clear the form and presents the fresh
application form.
1. A successful submission and workflow will lead to the generation of
Income certificates
2. System sends an Email and SMS alert to citizen for successful
submission of request. (refer section 9.5.7)
NA
1. All mandatory fields will be entered or else display- MSG 14
2. Actor has to enter remarks in case of Reject or Send Back decisions.
3. Actor has to check all mandatory checklist items before taking
decision.
Confidential
17 May 2014
Page: 27 of 38
WB e-District
9.5.1.
Income Certificate
Service wise list of pending applications (Pending Inbox)
The Actor will be able to select “Pending Applications” for Income Certificate from
List of Pending Inbox of the actor. Following will be the template for this screen.
Service: Income Certificate
AIN
Applicant Name
Application Date
Due Date
Status
Remarks
1. AIN value will have a link to open the service request for processing.
2. Remarks column will have remarks entered by previous actors’ during decision.
3. Due date will be arrived by adding SLA for the service in application date.
9.5.2.
View application
The Actor will be able to select any Application Reference No for view Income
Certificate Request. ( Refer Section 9.4.6 )
9.5.3.
Srl.
9.5.4.
View Attached Supporting Documents
Name of Document
Submission Mode
Document #
Remarks
File
Uploading supporting documents
The Actor can add additional supporting documents
Srl.
Input Fields
Data Type
1.
2.
Name of Document
Submission Mode
(Online/Offline)
Document Number
Remarks
File Upload
Label
Selection/List
NA
Entry
Entry
File
Yes (If Reference)
No
3.
4.
5.
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
Max Length
Mandatory
Page: 28 of 38
WB e-District
9.5.5.
Income Certificate
Decision on Service Request
This process allows the actor to View and Forward / Reject / Approve the
application form for the Income Certificate service.
Srl.
Input Fields
Data Type
1.
2.
3.
Decision
Reason
Remarks
Selection/List
Selection/List
Entry
9.5.6.
Max Length
Mandatory
200
Yes
Yes (if NOT Approved)
Yes (If reason is ‘Other’)
Digital signature on decision
Any action done by the user will have to be supported by his digital signature. For
this purpose users are provided with smart card/USB token that carries the digital
signature. To certify the action, user has to insert his smart card/USB token in the
smart card reader/USB port and provide the key number that is associated with his
smart card/USB token.
9.5.7.
Alert and notifications (SMS & Email)
The following notifications will be sent automatically to the citizen on the status of the
application.
E-Mail
An Email will be sent to the Email address provided by the citizen in the application
form.
SMS
The system will send an SMS to the mobile phone number citizen has provided during
application for the service using MSDG.
9.5.8.
Integration requirement
1. MSDG: Integration with MSDG gateway will be done to send SMS notifications to
the citizen after each status change.
2. SSDG: e-District application will receive applications through SSDG portal using
SSDG connector. Requests will automatically route in the same workflow defined
for the service.
SSDG requests will not be digitally signed and will be processed in the same
workflow without bringing in knowledge of users.
3. eTaal – Once the application is approved, transactions will be updated in eTaal
portal using its web service.
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
Page: 29 of 38
WB e-District
9.6.
Income Certificate
Case Description – Printing of Income Certificate
Use Case Id
Use Case Name
Trigger

Primary Actor
Pre-condition
Basic Path
Post-condition
Supporting
Actors
Business
Validation
Approved Applications (refer section 9.6.1)
And Selects ‘Print Certificate’
Kiosk/CSC/Department Kiosk Operator
1. Actor has successfully logged in the e-District Application with valid
User id and Password
2. Biometric authentication is successful.
3. Approving Authority has approved the request and digitally signed.
1. System shows the list of all approved requests for Income
certificate(refer section 9.6.2)
2. Actor clicks on link ‘Certificate’.
3. System asks for AIN and receiver’s detail.
4. System renders Income Certificate in the given format for Printing.
5. Actor clicks on ‘Print’ button to get the print out of the certificate.
NA
Alternative
Paths
9.6.1.
3
Printing of Income Certificate
This process allows the Actor to find ‘Approved’ status query and print the
Income Certificate service
1. Certificate gets printed.
2. System flags the application printing flag as true in the database.
3. System generates notification message through SMS and e-Mail to
confirm the printing of certificate to applicant.(refer section 9.6.3)
NA
NA
Status wise list of applications
This process allows the Actor to find status query and print the application of Income
Certificate service. The list will appear in following format.
AIN
CMC Limited
Version No.: 0.2
Applicant’s
Name
Application Date
Confidential
17 May 2014
Approval
Date
Status
Output
Approved
Certificate
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WB e-District
9.6.2.
Income Certificate
Printing of service output
Certificate will be printed in the following format,
#
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Fields
Data Type
Certificate Number
Date and Time of Approval
Applicant Name
Father/husband name
Police Station
Block
Municipality
Post Office
Village
District
Annual Income
Digital Signature of Approving Authority
Display
Display
Display
Display
Display
Display
Display
Display
Display
Display
Display
Display
Output Format : Scanned image shown in the next page.
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
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WB e-District
CMC Limited
Version No.: 0.2
Income Certificate
Confidential
17 May 2014
Page: 32 of 38
WB e-District
Income Certificate
9.7. Escalation Matrix
Step Activity
Responsibility Service
Level
L1
Designation
1 SDO/BDO login into SDO/BDO
System open and
verifies the
application. If
Application is ok
submit it to EO for
Physical Enquiry else
reject with reason
2 EO performs the
EO
Physical Verification
against the application
and submit the
verification report . If
Application is ok
digitally sign and issue
the certificate else
reject or send back to
reader with reason
3 SDO/BDO login into SDO/BDO
System, open and
Approve if okayed by
EO, else reject or send
back with comment.
CMC Limited
Version No.: 0.2
L2
T+1 day
DM
Service
Level
T+2 days
T+4 days
SDO/BDO
T+5 days
T+5 days
DM
T+6 days
Confidential
17 May 2014
Designation
Page: 33 of 38
Service
Level
WB e-District
9.8.
Income Certificate
Monitoring Report
The monitoring report allows the logged in Officer to monitor the actions taken by him
and all the officers reporting to him for the application selected. The logged in officer
will select “From Date” and “To Date” and the report will show all the applications
received in the officer's work list during that period and the action (approved , rejected,
forwarded, pending) taken by the concerned officer
9.8.1.
Monitoring Report Format
Statistics of the application will be generated in the following format.
Application
( Received)
9.8.2.
Application
(Approved)
Application
( Pending)
Application
(Rejected)
Application
(Forwarded)
Officer’s
Name
Office
Desig
nation
MIS
Following MIS /Report will be generated from the e-District System.
Selection fields
1. District Name
2. Block Name
3. Duration
S.No
CMC Limited
Version No.: 0.2
Name of the Name of the Applications
District
Block
(Total Count)
Confidential
17 May 2014
Applications
(Approved)
Applications
(Rejected)
Page: 34 of 38
Applications
(Pending)
WB e-District
Income Certificate
10.
Non Functional Requirement
10.1.
Software System Attributes
10.1.1. Usability
The Screens will be designed for ease of use by non-technical users who do not have
any computer knowledge. The design will adopt the following principles:







Used relative font size so that a user can easily change overall font size from the
browser interface.
Text equivalents will be given for all graphics..
Navigability –The user will be able to perform operations without having to
navigate through multiple pages/links.
Familiarity – The system’s interfaces and navigations will be based on other
systems that the users are familiar with.
Administration – The system will not require any administration tasks at the user
level. Interfaces will be available for administration/setup operations.
Help - The system will come equipped with Computer based tutorial in English and
Bengali languages for users to “self-solve” any navigability or operational doubts.
Standards Adherence – The system will adhere to commonly accepted standards of
web-design (such as acceptable size of web pages, minimal images, small style
sheets etc)
10.1.2.
Accessibility
All the user and normal administration features of software will be available through a
browser based interface. The software will support Internet Explorer and Mozilla.
10.1.3.
Availability
The system will be available 24*7 provided necessary Hardware and other
infrastructure will be operational.
10.1.4.
Maintainability



The software will be designed and developed using recommended Tools and
Technologies.
Provision will be made to take regular back up of the database.
Software Code will be modular and well documented.
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
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WB e-District
10.1.5.
Income Certificate
Portability
.The application can be executed on the browsers like Internet Explorer, Mozilla, Chrome.
10.1.6.
Security



10.1.7.
The system will have protection against
Unauthorized creation/modification of data - through user name and Password
authentication as defined for relevant user groups.
Unauthorized viewing of data - through user name and password authentication as
defined for relevant user groups.
The software will adhere to security guidelines, standards and policies prescribed
by Webel’s Security Division and will be audited & certified for compliance to
these standards by Security Division before it is hosted in Production Environment
Localization support


The user will be given a choice to interact with the system in local language Bengali
in addition to English.
The application will have provision for uniform user experience across the
multilingual functionality covering following aspects:
o Front end web portal in local language
o E-forms (Labels & Data entry in local languages). Data entry will be provided
preferably using the Enhanced Inscript standard (based on Unicode) keyboard
layout with option for floating keyboard.
o Storage of entered data in local language using UNICODE encoding standard.
o Retrieval & display in local language across all user interfaces, forms and reports
with all browsers compliant with Unicode and above.
o Facility for bilingual printing (English and the local language)
o <Font Name> font (compliant to UNICODE) to be used for local language data
and content. Latest version of the font is available on www.ildc.in which is to be
downloaded in local machine.
CMC Limited
Version No.: 0.2
Confidential
17 May 2014
Page: 36 of 38
WB e-District
11.
Income Certificate
List of Messages
Message ID
MSG 1
MSG 2
MSG 3
MSG 4
MSG 5
MSG 6
MSG 7
MSG 8
MSG 9
MSG 10
MSG 11
MSG 12
MSG 13
MSG 14
MSG 15
MSG 16
MSG 17
MSG 18
MSG 19
MSG 20
MSG 21
MSG 22
MSG 23
MSG 24
MSG 25
MSG 26
MSG 27
MSG 28
MSG 29
MSG 30
MSG 31
MSG 32
MSG 33
MSG 34
MSG 35
CMC Limited
Version No.: 0.2
Messages
Incorrect username or password, please try again
Incorrect AIN Number. Please try again
The following fields xx,xx,xx are mandatory
Service request Number XX has been registered
Service Request Number XX has been saved.
All data will be lost, do you wish to continue?
The Page will be Closed, do you wish to continue
Service Request Number XX has been approved
Service Request Number XX has been rejected
Assigned to < Officer designation-Office >
Please select from the dropdown menu
Application forwarded to <Officer designation and Office> for decision
You have received new Service Request ‘AIN-XXXX’ for your action.
Please fill all mandatory fields
Please enter e mail id in the following format user name @ Domain name
Please enter a numeric value. Country code should start with ‘+’
Content cannot exceed XXX characters
Date cannot be a future date
Please enter data in a proper format. Only alphabets a-z, numbers 0-9 and
special characters( ‘ )are allowed
Please enter data in a proper format. Only alphabets a-z, numbers 0-9 and
special characters ‘/’, ‘-‘ and ’,’ are allowed
Please enter a numeric value
Please enter data in proper format. Only alphabets a-z, numbers 0-9 are allowed
Please enter data in the proper format. Only alphabets a-z are allowed
Data entered in <Name of the Field> is incorrect. Please enter the correct data
You have made three failed login attempts. Please try again after one hour or
contact your administrator for the correct username and/or password
You are already logged in. Please use the existing session or wait for twenty
minutes to login again
Please change your password
The new password should be different from the previous five passwords entered
Password should be as per password policy
Security question answered incorrectly, please try again
You have exceeded the maximum number of tries. Please try after 1 hr.
Enquiry Report has been successfully saved
Age should be greater than or equal to 18 years
Reassigned enquiry officer cannot be the current enquiry officer
Date of assigning cannot be a back date
Confidential
17 May 2014
Page: 37 of 38
WB e-District
Message ID
MSG 36
MSG 37
MSG 38
MSG 39
MSG 40
MSG 41
MSG 42
MSG 43
CMC Limited
Version No.: 0.2
Income Certificate
Messages
Details Doesn’t exist
Service Requests number XXXX doesn’t exist!
Passbook No. XXXX has been updated
Rs. XXXX has been credited to account No. XXXX
Electronic Fund Transfer has been successful for Account No. XXXX
Passbook No. XXXX has been generated for Service No. XXXX
Service Request Number XX has been accepted, Please pay Rs YYY.
Service Request Number XX has been send back.
Confidential
17 May 2014
Page: 38 of 38