Company Overview:
For over 40 years, The Pacific Institute, (TPI) has been working with clients as a performance
improvement consultancy on issues of behaviour change, leadership, team and organisational
performance. The Pacific Institute has become a global leader in developing positive
organisational cultures and results. TPI works in over 50 countries, consulting with clients in
businesses, the public sector, health and education systems.
Our work is a distillation of best business practices and cognitive psychology. It draws on, and is
supported by, some of the world’s leading researchers in the domains of cognitive psychology,
neural sciences and culture change processes in organisations. These internationally recognised
figures include, in particular, Dr Albert Bandura (Stanford University) and Dr Martin Seligman
(University of Pennsylvania).
Framework for TPI’s Role
The model below positions our approach to organisational improvement. Culture tends to act as
an obstructionist to organisational effectiveness. That same culture is primarily determined by the
levels of leadership effectiveness and personal effectiveness, which our processes specifically
target.
Personal
Effectiveness
Organisational
Culture
Organisational
Effectiveness
Leadership
Effectiveness
Some of our Products and Processes
Organisational Culture Inventory
This is a world-class product for measuring values and beliefs prevalent in the organisational
‘culture’. This measures the Current Culture of the organisation and the shared Vision Culture. It
articulates these dimensions across 12 parameters of organisational culture. Again they are
benchmarked against 700 organisations world-wide. It is a sampled survey process. It provides all
members of the entity with a clear picture of their current culture and of where they would like to
be. Organisational culture has a direct impact on organisational performance and effectiveness.
The OCI can be repeated at a later stage to determine ‘distance travelled’ towards the Vision
Culture.
Investment in Excellence (IIE)
The IIE programme unpacks the culture measurement data and gives participants (leaders,
managers and staff) a set of thinking skills to challenge their perceptions of themselves, their
colleagues, and the organisation. It also enables them to identify and tackle barriers to their own
success, and significantly improve their effectiveness as individuals and as team members maximising their potential and enhancing results. The collective new thinking skills acquired
enables the organisation to move towards its vision culture rapidly.
Leadership Impact Analysis (LIA)
Once key leaders have undergone IIE, this is used it to provide coaching and feedback to that
group. It defines leadership in terms of the overall impact or effect that a leader has on the
organisation and on its members. The LIA supports leaders to increase or decrease specific
behaviours to positively impact the desired culture. They will be given the tools during Investment
in Excellence to assist them with the behaviour changes they identify.
Each person receives a comprehensive individual report that is fed back to each leader in a
confidential coaching session comparing the current impact they have on people to the ideal
impact they envision. The Pacific Institute coach then works with the leader in further sessions to
develop the changed behaviours and new strategies identified.
Organisational Alignment – Blueprint
Our organisation alignment tool ‘blueprint’ is a process for teams and provides the vehicle for
breaking down communication silos and ensuring excellent stakeholder relationships where
people know what is required of them and what they are working towards. This process embeds
and applies Investment in Excellence (IIE) concepts within teams. It results in a ‘blueprint’ team
plan that evolves and provides a framework for alignment within and between teams.
Some clients
Lloyds TSB Commercial Banking
Norwich Union / Aviva
Scottish and Southern Energy
GKN
Colgate Palmolive Swidnica Poland
Caterpillar
Hallmark
ABN Amro
Royal Bank of Scotland
Chevrolet
Toyota
Air New Zealand
Example Testimonials
“From an employee engagement perspective, scores improved from 38% to 75% over a 6 month
period as a result of our work with The Pacific institute.”
John Riebel, Six Sigma Black Belt, Caterpillar Logistics Services
“During our time working with TPI at our Jakarta bottling plant, production went from 25,000
cases per day to 50,000. Many factors contributed to these results, but TPI has been a significant
factor in this improvement .”
Production Manager, Coca-Cola, Indonesia
“The Pacific Institute approach was introduced to GKN Off-Highway in 2004. In the three years to
2007, sales increased by 29% and the operating profit more than doubled.”
Martyn Vaughan, Group Director of Enterprise Excellence, GKN plc.
Contact details
Andrew Massey
Business Development Director
The Pacific Institute
07713 639437