 To provide every BMT student, any other SVC
student, and community members with valuable
tools and networks to accelerate success and
credibility in their personal and professional lives.
 By June of 2014, the Business Management Club is
an effective business organization capable of
generating growth in finance, entrepreneurship, and
business innovation and viewed as such by the entire
business community north of Seattle and south of
Canada.
 Our role in the community is to be the liaison between
the college and the local businesses as well as grow our
own personal strengths to become the next business
leaders.
Performing
Norming
Storming
Forming
Developing a
group
brainstorming
individual
strengths
Question &
strategy
Socially
accepted
behaviors
articulated by
group
Can work collectively
and cohesively to
generate bottom line
results with
continuous stimulus
Adjourning
Mainly in a group
project/assignment that will
come to an end
Positive
Engagement
Practice
Group
Process
Communication
Framework
Conflict
Management
System
Albert Bandura’s Self-Efficacy Model
Leadership
Effectiveness
Internal
Personal
Factors
Behavior
Communication
Framework
Environment
Conflict
Management
Bottom Line
Results
Productivity
Bottom Line
Results
High
Performance
Work Teams
Productivity
Positive
Work
Environment
High
Performance
Work Teams
Bottom Line
Results
Positive
Work
Environment
Productivity
High
Performance
Work Teams
Positive
Engagement
Practice
Group
Process
Communication
Framework
Conflict
Management
System
THE MEETING MODEL
Group Agreement about how our
Meetings Are Run (Includes Ground Rules)
POTENTIAL DISTRACTIONS
ADDRESS (GROUNDRULES
FODDER):
TO
I. Structured Agenda
With
Timed Objectives___
-Sidebar Conversations
-Digression/Regression
-Battling Egos
II. Opening Check-in
III. Minutes read &
approved (Discussion
FACILITATION SKILLS & TASKS
-Guide the Process
Including Time & Focus
& Productive Outcomes
(basically keep group on
task)
-Process Design/Agenda
items, Decisions,
-Dominating Discussion
-Lack of Participation
-Conflicting Philosophies
and Action
Items).___________
IV. Last action items
-Neutrality
-Listening
-Questioning Skills
update.
-Agenda Departures
-Off-task Good Ideas
-Lack of Follow Through
______________________
-Lack of Clear Mission,
Vision, and Roles
V. New discussions
produce new
Decisions & Action
Items.____________
VI. Parking Lot_____
VII. Review Decisions
-Lack of Clear Outcomes,
& Action Items (goes
-Room Climate
on next agenda).___
-Facilities/Space
VIII. Closing
Evaluation_________
-Flexibility
-Honor the Wisdom of the
Group
-Maintain Group Energy
Disclaimer: facilitation
skills take some
repetitions to get good.
Another session would
help just focusing on
facilitation skills.
Roles
Facilitator-Guides the Process
Recorder—Takes Action Items
Timer—Watches Clock; Notes Time Remaining
Members—Participate Fully & Support Process
PROFESSIONALISM STANDARDS WORKSHEET
Sample
Mission and Vision—This can guide what your Professionalism Standards are.
Categories
The following are examples of what you might put in your plan; use them,
take some out, make up your own, pull something out of a book, or what your
Mom said; as long as it works for YOU.
Communication
Make requests, not demands.
Focus on problem-solving, not people-blaming.
Be clear about desired goals or outcomes.
Create empathy and respect by actively listening and responding.
Repeat what you hear for understanding.
Lose judgmental and inflammatory language.
Communicate clearly and concisely.
Effective email etiquette.
Use positive reinforcement.
Teamwork
Offer help, ask for help.
Bring each other up, have fun, joke around.
Practice collaboration.
Build and sustain positive customer and co-worker relationships.
Accountability
We choose to be accountable for deliverables.
Follow through with commitments.
Respect
Practice respect by truly listening with your whole being.
Maintain and protect confidentiality.
Be sincerely interested in others’ personal and professional growth.
PEP Worksheet for Prep and Coaching
Before
Identify Situation, Permission & Setup,Side-by-side is best
Beginning
Probe—to search, examine, and explore
Stage one
Topic—get clear with Coachee what the area is: future, weight loss, workplace
issue, etc. Is it theirs or yours.
Stage two
Outcome—get specificity as much as possible for this session; get clear and move
on.
Stage three
Past—what’s been happening, been done, efforts made, etc.? Also, what are
consequences if progress isn’t made? Get clear and move on.
Middle
Evoke—to call forth using imagination!
Stage one
Magic wand—perfect setup—vision—greatest possibility, etc.
Stage two
Options—opportunities—ideas—brainstorm, etc.
Stage three
Other sources—my input, books, documentaries, physical resources, etc.
LEADERSHIP CONFLICT MANAGEMENT POLICY
A. Prevention
1. Always use courtesy in interactions with others: say please, thank you, I’m sorry
(also see professionalism piece).
2. Eliminate negative gossip, sarcasm, and faultfinding, they are poison and against
the law.
3. Be careful about kidding and teasing; make sure they are not masking real issues.
4. Avoid these destructive behaviors:
Winning at all costs
Displaying anger
Demeaning others (verbal and
non-verbal behaviors)
Retaliating
Avoiding
Yielding
Hiding emotions
Self-criticizing
5. Make sure conflict isn’t brewing by asking—check in on status of relationship; make
sure you are not a source, or perceived source, of a conflict.
6. Be a safe place for people to come to communicate.
7. Practice the active constructive approaches:
 Reaching out;
 Expressing Emotions;
 Creating Solutions;
 Taking the Other’s Perspective.
B. If there is an existing to be a conflict:
1.) See step 5 above. And, you might Delay Responding, Reflect and think of
alternatives, or Adapt.
2.) Attempt to resolve the conflict directly with the other person involved. Approach
the other person with respect and assume positive intent (remember
miscommunication causes 90% of conflict). If that doesn’t work, or if you don’t feel
confident or empowered enough for step one:
3.) Approach somebody trusted for guidance or encouragement. If unsuccessful:
4.) We set up a formal mediation.