GoToAssist Seeit for Warranty Validation
Fact Sheet
Verify Warranty Claims Instantly
Citrix GoToAssist Seeit lets you examine defective parts at any
remote site through a technician’s mobile device camera.
Warranty validation from a distance
Citrix GoToAssist was the first to offer online
remote support. And now with Seeit, Citrix is
taking support to new sights.
Key benefits
• Speed claim processing to service
more customers a day.
• Take care of remote technicians
and value their time.
GoToAssist Seeit makes it easy for warranty
professionals to validate a claim without
travel or lengthy wait times. Remote
experts can connect live with technicians to
inspect a potentially defective part and
determine whether a repair or replacement
request is justified.
The field service agent simply opens
GoToAssist Seeit and points their mobile
device at the part or product. The app streams
the camera feed back to the remote expert, so
they can quickly take a look. Together, the
expert and agent can collaborate to process
the claim then and there.
Contact us
To learn more, call us at 0808 234 9811 or
visit our website at www.gotoassist.co.uk.
• Reduce travel- and labor-related
warranty costs.
• Improve customer satisfaction by
shortening time out of service.
About Citrix
Citrix (NASDAQ:CTXS) is leading the transition to software-defining the workplace, uniting virtualization, mobility management, networking
and SaaS solutions to enable new ways for businesses and people to work better. Citrix solutions power business mobility through secure,
mobile workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network
and cloud. With annual revenue in 2014 of $3.14 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million
users globally. Learn more at www.citrix.co.uk.
Copyright ©2015 Citrix Systems, Inc. All rights reserved. Citrix and GoToAssist are trademarks of Citrix Systems, Inc. and/or one of its
subsidiaries, and may be registered in the U.S. and other countries. Other product and company names mentioned herein may be
trademarks of their respective companies.
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