Microsoft Social Engagement
Socials for
Everyone
June 2016
CRM
In a socially connected world, engagement with your customers can happen
anywhere or anytime. Microsoft Social Engagement puts powerful social tools in
the hands of your sales, marketing, and service teams — helping them connect
on social media with your customers, prospects, and partners right within
Microsoft Dynamics CRM or with a stand-alone app. Find social insights about
your brand, products, and services to gain a true understanding of sentiment
about your business.
Key Benefits
Listen Everywhere
Listen Everywhere and understand how people really feel about your
business and how you stack up against your competitors.
Analyze Sentiment
Analyze Sentiment to determine your share of voice across social
channels and know who your key influencers are.
“Without Microsoft Social
Engagement, we wouldn’t
have had the opportunity to
hear what was top-of-mind
for our stakeholders and the
community we serve – and
ensure Sealord’s work to be
sustainable in these areas was
understood!”
Alison Sykora
Public Affairs &
Communications Manager
Sealord Group, Ltd.
Drive Engagement
Drive Engagement to foster conversations about your brand and
gain insight to shape your messaging and sales strategy more
effectively.
Key Capabilities
Social Listening
Listen to what people are saying around the world on social
channels and in news syndication. Know who your key influencers
are and stay informed with alerts about trending topics.
Social Analytics
Get more insightful and interactive analytics with richer data
ctive analytics
richer
data
to gainwith
a true
understanding
of your business, customers
f your business,
customers
and topics
that matter most. Our unique sentiment
ur unique
sentimentcombines natural language processing and
monitoring
anguagemachine
processing
and techniques. Other key metrics include:
learning
Other key
metricstrends,
include:
volume
share of voice, text mining, and tag cloud
text mining,
and
tag
cloud
visualizations.
Social Engagement
Social Engagement
Build deeper relationships with customers by engaging with social
Build deeper relationships with customers
by engaging
with social
communities
on Twitter
or Facebook using your corporate or
communities on Twitter or Facebook using
your
corporate
or
personal profiles. Empower
cross-team collaboration by creating
personal profiles. Empower cross-teamworkflows
collaboration
creating and shareable streams.
withby
customizable
workflows with customizable and shareable streams.
Social CRM
Add social data in Microsoft Dynamics CRM or Microsoft Dynamics
ynamics Marketing
CRM or Microsoft
Dynamics
on dashboards
or on any forms, like Accounts or Campaigns.
n any forms,
like Accounts
or Campaigns.
Integrate
social interactions
into the end-to-end customer experience with
o the end-to-end
customer
experience
with
the ability to create leads, opportunities,
or cases from social posts.
ortunities, or cases from social posts.
s
9
What’s new in
What’s new in
Microsoft Social Engagement
Microsoft Social Engagement
Social Center
User Interface
Global Availability
Microsoft Social Engagement is
available in 110 markets and 19
languages.
Social Center
Collaborate with sales, marketing and
and engage
with social
For service
more teams
information,
visit:
communities.
http://www.microsoft.com/en-
us/dynamics/crm-social.aspx
Social CRM
Create CRM actions like cases and
opportunities from social posts.
Social Analytics
Richer data including text mining and cloud
visualizations.
Collaborate
with sales, marketing and
User Interface
service
teams modern
and engage
social with
Redesigned
userwith
experience
communities.
simplified navigation and in-context visual
filtering.
Social CRM
Create
CRM actions
like cases and
Sentiment
Analysis
opportunities
from social
posts.combining
Improved sentiment
analysis
natural language processing and machine
Social Analytics
learning techniques.
Richer data including text mining and cloud
visualizations.
Redesigned modern user experience with
simplified navigation and in-context visual
filtering.
Sentiment Analysis
Improved sentiment analysis combining
natural language processing and machine
learning techniques.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS
ANTIES,DOCUMENT.
EXPRESS, IMPLIED,
STATUTORY,
AS TO THE
INFORMATION
© 2015OR
Microsoft
Corporation.
All rights
reserved. IN THIS
Corporation. All rights reserved.
Contact Us
Technology Management helps Manufacturing and
Distribution companies ‛drive forward’ with Microsoft
Dynamics NAV, Dynamics CRM and Office 365 as well as
the supporting infrastructure. Having delivered over 2,000
successful projects, we’ve plenty of experience implementing
business systems, Microsoft Dynamics solutions and the
technical infrastructure to support them.
Microsoft Social Engagement
Socials for
Everyone
We are a Microsoft Gold Certified Partner for ERP & CRM
and can deliver Microsoft Dynamics solutions on your own IT
infrastructure, hosted in our UK data centre or in the Microsoft
Cloud. Based in the Midlands, we support clients across the UK
and further afield.
June 2016
Talk to us today for a jargon free discussion on how
Technology Management can help your organisation ‛drive
forward’:
This guide is for informational purposes only. Technology Management (Midlands) Ltd
makes no warranties, express, implied or statutory, as to the information in this document.
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