JOB PROFILE
Position #00030904,00035189,00073329,00097726,
00091077
Title:
Manager, Seniors’ Services
Classification: Management Band 2
Work Unit
Manager, Palliative and Dementia Care
Manager, Strategic Initiatives
Manager, Standards and Evaluation
Manager, Access, Assisted Living and
Residential Care
Manager, Home Health
Manager, Community Support
Manager, Assisted Living Registration
Ministry of Health
Health Services Policy Division
Position #
00030904
00097726
00091077
00035189
Supervisor Title
Director, Strategic Initiatives
Director, Strategic Initiatives
Director, Strategic Initiatives
Director, Home and Community Care
Position #
00075503
00075503
00075503
00098465
00073329
00035214
00079599
Director, Home and Community Care
Director, Home and Community Care
Director, Community Care Licensing
and Assisted Living Registration
00098465
00098465
00029973
PROGRAM
The Health Services Policy Division sets the foundation for the delivery of high quality health services by establishing
patient centered health services policy for the delivery of provincial health care services. The division monitors quality
assurance in the system, designs service delivery models that meet the needs of patients and works with service
delivery partners on key actions and quality improvement initiatives.
JOB OVERVIEW
To lead and manage the development and implementation of projects and initiatives including developing and
implementing provincial frameworks, policies, programs and strategies to improve the delivery of community and
residential care services and programs for adults with acute, chronic, rehabilitative and palliative care needs in the
province. Managers will be assigned to work in one of seven program areas:
1. Palliative and Dementia Care: focus is on supports, programs and services for those requiring palliative and
end-of-life care and people with dementia
2. Strategic Initiatives: focus is on provincial strategic supports, programs and services for adults with complex
medical conditions and frailty and liaison with the Office of the Seniors Advocate
3. Standards and Evaluation: focus is on standards and evaluation for the redesign of home and community
care services including liaison with the Health Sector Information, Analysis and Reporting Division and
external organizations such as CIHI and interRAI
4. Access, Assisted Living and Residential Care: focus is on access and client rate policies for all home and
community care services, and policies for assisted living and residential care services
5. Home Health: focus is on community nursing and rehabilitation services and services and home and
community care services for adults with developmental disabilities and adults with acquired brain injuries
6. Community Support: focus is on home support services including Choice in Supports for Independent Living,
adult day and respite services, as well as Better at Home
7. Assisted Living Registration: focus is on the operations of the assisted living registry
ACCOUNTABILITIES
1. Provides advice and recommendations to the Director, an Executive Director regarding all aspects of program
area specific policies and related legislation, trends and issues
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2. Manages the development and implementation of policy or project components to improve the performance of
specific programs and services. Identifies opportunities for innovation and manages the integration of new
methods to ensure projects benefit from advances in best practices, science and technology
3. Ensures performance standards and service levels are maintained.
4. Identifies, monitors and assesses emerging healthcare trends and changing public expectations and recommends
updating or changing the ministry position on corresponding issues. Performs issues management for specific
projects or project components; and contributes to the communications aspects of policies and programs in
consultation with the Director, Executive Director and Government Communications and Public Engagement.
5. Manages or participates on multi-disciplinary project teams (comprised of ministry and national experts, service
providers, researchers, stakeholders), planning, obtaining resources, scheduling and assigning activities,
monitoring progress and resource usage, implementing corrective action, and producing reports
6. Manages partnerships with a broad network of internal and external healthcare officials, research bodies and
stakeholder groups to collaborate on initiatives, monitor health sector trends and research, and exchange
information.
7. Participates in the development and implementation of new legislation, regulations, policies, best management
practices, guidelines, tools and systems.
8. Leads or participates in consultation processes with health care professionals, sector stakeholders including
health authorities, provincial and federal government officials, members of the public and other stakeholders to
exchange information, discuss proposed changes regarding provincial policies and advance ministry policy
objectives.
9. Represents the interests of the ministry and promotes collaboration and information exchange through
participation at international, national, provincial, government, inter-ministry and ministry meetings,
conferences, committees, project teams and events
10. Prepares or manages the preparation of briefing notes, reports, Cabinet and Treasury Board submissions,
publications, position papers, policy documents, strategies, fact sheets, correspondence, website content and
presentation materials
11. Supervises staff including assignment of work, development and evaluation of performance plans, approval of
leave, response to grievances and initiation of discipline processes
12. Interprets and administers acts and regulations and ensures compliance with ministry and government policies,
procedures and standards.
13. Manages procurement processes for vendors and contractors (e.g. develop contract terms; defines deliverables
and timelines, and signs-off on completion)
14. Reporting to the Managers are program team members (e.g. research officers, policy analysts, etc.)
JOB REQUIREMENTS
 Degree (Masters preferred) in business/public administration or health sciences, social sciences, nursing,
medicine or related field plus 4 years of progressive and recent, related experience* OR
 Diploma in business/public administration or health sciences, social sciences, nursing, medicine or related field
plus 5 years of progressive and recent, related experience* OR
 No degree and a minimum of 6 years of progressive and recent, related experience *
*Recent related experience must include:
 Leading the management of complex, multi-year projects or project components with high public profiles, large
budgets and divergent stakeholder issues, preferably in the health care sector
 Progressive experience on a management team demonstrating collaboration and sensitivity to stakeholder
perspectives
 Experience providing policy and issues-management recommendations to senior managers and preparing briefing
materials
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Knowledge of:
 Provincial government and ministry decision-making processes, and organizational structure
 Provincial health care system and structure, mandate and programs, including priorities and current issues
 Relevant legislation, regulations and policies, including: the Health Authorities Act, Continuing Care Act, Hospital
Act, Hospital Insurance Act, Community Care and Living Act, Mental Health Act, Medicare Protection Act,
Financial Administration Act, Budget Transparency Act
 Business case analysis and performance evaluation techniques, analytical methodologies and processes
 Research and investigation techniques, methodologies and processes
 Project management methods and techniques
Skills and Abilities:
 Ability to communicate effectively, both orally and in writing, and attention to detail is required
 Presentation skills
 Ability to use Microsoft Office suite of products
BEHAVIOURAL COMPETENCIES1
Leadership
Analytical Thinking
Relationship Building
Initiative
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Holding People Accountable
Innovation
Managing Organizational Resources
Service Orientation
Results Orientation
Teamwork and Cooperation
http://employment.gov.bc.ca/sites/default/files/documents/Competency_Definitions_2012.pdf
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