Job description
Date last reviewed: July 2015
Faculty/Directorate: EFM
Department: Commercial
Title of post: Transport Assistant
Grade of post: 1
FT or % P/T: Part Time
Permanent/Temporary: Temporary
Start Date: 14/09/15 (Applicants must also be available to attend training on w/c 07/09/15)
Principal location of work: Gipsy Lane Site
Immediate line manager: Samuel Williamson
Staff managed: None
Qualifications required for post: None
Experience required for post: Proven ability to communicate effectively in person, via email and over the phone.
Overall purpose of post: To assist in issuing bus passes and transport information to new and returning students and
staff at the beginning of Semester 1, September 2015 to November 2015
Main duties: Processing and issuing BROOKESkeys, responding to queries from staff and students about travel in
and around Oxford
Closing date: 3pm Friday 21st Aug 2015
Ref:
Please return completed application forms to:
[email protected]
If you wish to discuss the post of Transport Assistant please contact Sam Williamson on 01865 484647.
Person specification
Faculty/Directorate:
Title of post: Transport Assistant
Starting salary £8.47
Specification
Essential
Desirable
1. Education/Training
ITC literate (specifically Word and
Excel and googlemail).
googledocs
2. Relevant Experience
Good knowledge of public
transport services in Oxford
including the BROOKESbus.
Experience in a customer service
role.
Knowledge of bus routes in and
around Oxford.
3. Relevant Skills/Aptitudes
Ability to remain calm under
pressure
Team player
Accurate Data Entry skills
Organised approach to work
Excellent communicator: face to
face, on the ‘phone and by e-mail.
Ability to work under pressure
giving a high level of customer
service
4. Special Requirements
Available to work at Headington,
Harcourt and Wheatley
Campuses between start Sep 15
and end Nov 15
Available to work at various bus
stops on the BROOKESbus bus
routes to assist new students and
monitor usage of services.
5. Other
Available for Selection/Training
day and Data Protection training
(both to take place on week
beginning 7th September 2015)
Faculty/Directorate: EFM/Commercial
Transport Assistant
Starting salary: £8.47 per hour
You will be
■
■
■
■
■
Advising new students and staff of transport options available to them, in particular on bus travel
Giving a high level of customer service to new students and staff
Monitoring usage of bus services at key bus stops
Undertaking transport surveys
Able to work under minimum supervision incompliance with Lone Working Policy
You should have:
■
■
■
■
■
Knowledge of local public transport especially BROOKESbus routes and services.
A working knowledge of Excel, Word and googlemail (including googledocs)
A high standard of written and spoken English
Experience of communicating with people from all backgrounds
Ability to remain calm and professional under pressure
*International applicants from outside the EU will need to demonstrate their eligibility to work in the UK